MITEL Communications Director 5330e and 5340e IP Phone User Guide -1-
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5330e/5340e IP Phones – User Guide ABOUT YOUR PHONE ............................................................................................. 1 Elements of Your Phone...................................................................................................... 3 Ring/Message Indicators ..................................................................................................... 4 For Users on Resilient 3300 ICP Systems ....................................................................
5330e/5340e IP Phones – User Guide Adjust the Ringer ............................................................................................................... 16 Enable a Screen Saver (5340e only)................................................................................. 17 Program Receipt of External Messaging ........................................................................... 18 Enable URL Displays on Your Phone..........................................................................
330e/5340e IP Phones – User Guide Conference Split ................................................................................................................ 29 Add Held ............................................................................................................................ 30 Swap.................................................................................................................................. 30 Call Forwarding.....................................................
5330e/5340e IP Phones – User Guide Handoff - Personal Ring Groups........................................................................................ 48 Headset Operation............................................................................................................. 48 Hot Desking ....................................................................................................................... 49 Hot Desk Remote Logout ..................................................................
5330e/5340e IP Phones – User Guide Log Out Of Your Mailbox ................................................................................................... 60 About the Visual Voice Mail Main Window ........................................................................ 61 Display Message Details ................................................................................................... 63 Play a Voice Message .....................................................................................
5330e/5340e IP Phones – User Guide Using the Volume Keys on Cordless Device ..................................................................... 76 USING THE MITEL CORDLESS HANDSET .......................................................... 77 Elements of the Cordless Handset .................................................................................... 77 Answer a Call..................................................................................................................... 78 Hang up ...
5330e/5340e IP Phones – User Guide ABOUT YOUR PHONE The Mitel® 5330e and 5340e IP Phones are full-feature, dual port, dual mode enterpriseclass phones that provide voice communication over an IP network. They both feature a large graphics display (160 x 320) and self-labeling keys. The 5330e IP Phone offers 24 programmable multi-function keys and the 5340e IP Phone offers 48 programmable multifunction keys for one-touch feature access.
5330e/5340e IP Phones – User Guide The 5330e IP Phone The 5340e IP Phone -2-
5330e/5340e IP Phones – User Guide Elements of Your Phone Feature Function 1) Display Provides a large, high-resolution viewing area that assists you in selecting and using phone features. 2) Ring/Message Indicator Flashes to signal an incoming call and to indicate a message waiting in your voice mailbox.
5330e/5340e IP Phones – User Guide Ring/Message Indicators When indicator is it means that Flashing rapidly Your phone is ringing Flashing slowly A message or callback message is waiting at your phone On Your phone is ringing another phone Off Your phone is idle, or you are on a call For Users on Resilient 3300 ICP Systems If during a call, you hear a beep repeated every 20 seconds it means that your phone is switching to a secondary 3300 ICP system.
5330e/5340e IP Phones – User Guide Tips For Your Comfort And Safety Don't Cradle the Handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. See the section on headset usage elsewhere in this guide for more information. Protect your Hearing Your phone has a control for adjusting the volume of the handset receiver or headset.
5330e/5340e IP Phones – User Guide USING YOUR DEFAULT PHONE WINDOW AND KEYS The 5340e and 5330e IP Phone default phone windows and keys are shown and described below. The Phone window provides access to programmable keys and the main phone interface. Getting Started with Your Phone When you receive your phone, you need to program features and applications. Press the to access your phone’s applications.
5330e/5340e IP Phones – User Guide 5340e and 5330e IP Phone Default Window and Keys Feature Function 1) Softkeys Allow you to access specific call control features, which are context sensitive. Non-programmable feature keys, which are specific to the application or state of the set. The 5330e provides three softkeys and the 5340e provides six softkeys. 2) Programmable Keys Launch specific call control features.
5330e/5340e IP Phones – User Guide ABOUT YOUR PHONE APPLICATIONS Your 5330e and 5340e IP Phones provide applications that simplify the use of your phone. key. The Applications To open the Applications window, press the blue Applications home window gives the current status of your phone’s applications. To open an application, press the key beside the application name: People (5340e IP Phone only): Use the People application to add, delete and edit contact names and numbers.
5330e/5340e IP Phones – User Guide Using the Settings Application The Settings application provides a single location to access all your phone settings. Select any of the options below to access a window where you can view and configure settings for your phone. The Settings window provides the following: User Information: Use to specify your name and phone number. Languages: Allows you to select the language in which phone prompts and applications appear.
5330e/5340e IP Phones – User Guide View Call Log Details 1. From the idle display, press the blue Applications key and then press Call History. (Missed Calls) appears next to the key label if you have missed calls. 2. Press Missed to view your missed calls (if any). All to view a list of all logs (5340e IP only) Answered to view logs of your incoming calls Made to view logs of your outgoing calls. 3.
5330e/5340e IP Phones – User Guide Delete Logs To delete an individual log press the key to the left of the log to display the call details and then press Delete Log Entry. To delete all logs by type 1. From the idle display, press the blue Applications key and then press Call History. or Press the Call Hist feature access key. (Missed Calls) appears next to the key label if you have missed calls. 2.
5330e/5340e IP Phones – User Guide CUSTOMIZING YOUR PHONE Use the Settings application to customize your phone. Note: The System Administrator can invoke a Lock to Factory default option on a perphone basis.
5330e/5340e IP Phones – User Guide Using the On-Screen Keyboard to Enter Information The onscreen keyboard can be used to enter name and number information into applications and features. 1. When prompted to enter name/number information, press Keyboard to display the onscreen keyboard. 2. Press Next Page and Previous Page to navigate to the set of characters needed for your input. 3. Repeatedly press the key next to the character you want to enter until that character is highlighted.
5330e/5340e IP Phones – User Guide Specify Language To specify the language in which prompts and applications display: 1. Press the blue Applications key . 2. Press Settings. 3. Press the Language setting. The phone displays the three language selections that are currently programmed in the ICP. 4. Select the appropriate language and press Save. The phone displays your chosen language. Note: Languages supported on the 5330e/5340e may differ from those supported on the ICP.
5330e/5340e IP Phones – User Guide Specify Audio Feedback Options The error beep volume in the phone is related to the volume of the speaker. You can set the beep volume using this procedure; however, adjusting the speaker volume also affects the beep volume. To adjust the volume of the audio feedback: 1. Press the blue Applications key . 2. Press Settings. 3. Press Audio Feedback. 4.
5330e/5340e IP Phones – User Guide Specify Call Notification Behavior To specify that the Phone window automatically displays when you are making or receiving calls: 1. Press the blue Applications key . 2. Press Settings. 3. Press Call Notification. 4. Press the appropriate options to identify when you want the Phone window to display. For example, if you select the Made option, each time the phone goes off hook to make a call, the Phone window is displayed. 5. Press Save.
5330e/5340e IP Phones – User Guide To adjust the Ringer Volume while the phone is ringing: Press (UP) or (DOWN). Notes: If the phone is in talk state, this action adjusts the volume of the handset, headset or speaker. If the phone is idle, this action adjusts the contrast. To adjust the Ringer Pitch while the phone is idle: 1. Press Superkey (must be programmed to a key). 2. Press the No softkey until "Ringer Adjust?" appears. 3. Press “Ring Adjust”. 4. Press “Ringer Pitch”. 5.
5330e/5340e IP Phones – User Guide Program Receipt of External Messaging You can program your phone to launch the Phone application when it receives messages (other than phone calls). To program receipt of External message types: 1. Press the blue Applications key . 2. Press Settings. 3. Press External Messages. 4. Press the checkbox Enable. 5. Press Save. Enable URL Displays on Your Phone To enable third-party URLs to display in the Web Browser application: 1. Press the blue Applications key . 2.
5330e/5340e IP Phones – User Guide PROGRAMMING FEATURES ON YOUR KEYS Tips on Programming Features You can program your phone's programmable keys to enable features. To program your keys, use: Settings application Unified Communicator Express application You can assign the following to a programmable Key: Features and Fixed function keys: see Program Feature Keys Using the Setting Application.
5330e/5340e IP Phones – User Guide Feature Default Label Double Flash Dbl Flash Meet Me Answer Meet Me Message Waiting Indicator Msg Waiting Emergency Call Emergency Tag Call Tag Call Privacy Release Privacy Rls Swap Swap Release Release Call History Call Hist Call Park Call Park Call Park Retrieve Park Retrieve Float Keys Float Keys Group Listen Grp Listen Superkey Superkey Redial Redial Speaker Speaker Message Message Hold Hold Transfer/Conference Trans/Conf Cancel
5330e/5340e IP Phones – User Guide Program Feature Keys Using the Settings Application To program a Phone Feature or hard key: 1. Press the blue Applications key . 2. Press Settings. 3. Press Programmable Keys. 4. Press the key you wish to program. 5. If applications are displayed, press View Features. 6. Use the Page Navigation keys to move through the features list. 7. Select the desired feature or fixed function key from the list. A default label is automatically assigned to the key. 8.
5330e/5340e IP Phones – User Guide To program Speed Call: 1. Press the blue Applications key . 2. Press Settings. 3. Press Programmable Keys. 4. Press the key you wish to program. If it’s already programmed, press Clear Key. 5. Press Speed Call. 6. Press Edit Label and enter the label for the Speed Call. 7. Press Save. 8. Press Edit Number and enter the phone number for the Speed Call: The maximum length is 26 characters. 0-9, # and *. Pause and Flash are not allowed.
5330e/5340e IP Phones – User Guide SETTING UP YOUR CONTACT LIST (5340e ONLY) Use the People application to set up your contact list. Adding Names to Your Contact List You can add a name to your contact list by entering it directly using the People application or by copying a number from the Call Info window. Since a contact’s phone number is mandatory and its name is optional, you are prompted to enter the number first. To add a name to your contact list using the People application: 1.
5330e/5340e IP Phones – User Guide MAKING AND ANSWERING CALLS You can make a call using one of the following methods: Dial a number from the People application (for the 5340e IP Phone only). Press the programmed key associated with the party you want to call. For more information about programming keys, see Programming Features On Your Keys. Dial the number using the dialpad. Use Phone Book (see Phone Book below).
5330e/5340e IP Phones – User Guide 3. Press the Lookup softkey. If the system option “Phonebook Lookup – Default to User Location” is enabled for your phone, the search is limited to names that share your location; otherwise, the entire directory is searched. If the system option “Phonebook Lookup – Display User Location” is enabled, after the phonebook search function displays the matching name and directory number, the user’s location is displayed.
5330e/5340e IP Phones – User Guide Redial - Saved Number To save the last number that you manually dialed: 1. Lift the handset. 2. Dial the appropriate feature access code. To Redial a saved number: 1. Lift the handset. 2. Dial the appropriate feature access code. Handsfree Operation To use Handsfree to make a call: 1. If you want to use a Non-Prime Line, press a Line Appearance key. Note: Your administrator must program Line Appearances to your phone. 2. Dial the number. 3.
5330e/5340e IP Phones – User Guide To return to Handsfree operation: 1. Press (SPEAKER). 2. Hang up the handset. Auto-Answer When the Auto-Answer feature is active, incoming calls ring briefly, and then the phone answers the call in Handsfree mode. You can continue the call handsfree or use the handset. To enable or disable Auto-Answer: Press Auto-Answer key. (See Programming Features on Your Keys for instructions on programming features on your phone.
5330e/5340e IP Phones – User Guide CALL HANDLING Hold To place a call on Hold: 1. Press (HOLD). 2. Press the key that you have programmed as Hold. The indicator flashes on the line that has the held call. Note: You can only retrieve a call from hold when the phone is idle. To retrieve a call from Hold, do one of the following: Lift the handset and press the flashing line key or Float Key (see page 43). Press the flashing indicator. Use the Add Held feature to conference into the held call.
5330e/5340e IP Phones – User Guide Transfer To Transfer an active call: 1. Press (TRANS/CONF). 2. Dial the number of the third party. 3. Do one of the following: To complete the Transfer, hang up. To announce the Transfer, wait for an answer, consult, and hang up. To cancel the Transfer, press (CANCEL). To transfer an active call during headset operation: 1. Press (TRANS/CONF). 2. Dial the number of the third party. 3. To complete the Transfer, press the Release feature key.
5330e/5340e IP Phones – User Guide Add Held To move a call on hold to another line appearance: 1. Press an available line key. 2. Press the AddHeld softkey. 3. Press the flashing line key. To add a call on Hold to an existing conversation or conference: 1. Press the AddHeld softkey. 2. Press the flashing line key. Swap To call another party when you are in an established two–party call: 1. Press (TRANS/CONF). 2. Dial the number. To alternate between the two parties: Press the Trade Calls softkey.
5330e/5340e IP Phones – User Guide Using Quick Call Forward Always To program and enable Call Forward Always: 1. Launch Applications and press Call Forwarding or Press the Forwarding feature key. 2. If a number is already programmed, you can Press Activate to enable forwarding to the current number or Enter a new destination number and then press Activate. Note: Call Forward Always takes precedence over all other types of forwarding. To deactivate Call Forward Always: 1.
5330e/5340e IP Phones – User Guide 5. Press the appropriate keys in the on-screen keyboard to enter the profile name and press Save. This profile name identifies where your phone calls will be forwarded to. 6.
5330e/5340e IP Phones – User Guide Cancel Call Forward To cancel Call Forward: 1. Press the blue Applications key. 2. Press Call Forwarding. 3. Press Profiles. 4. Press None setting. 5. Press Activate. 6. Press Close.
5330e/5340e IP Phones – User Guide USING OTHER FEATURES Account Codes An account code is a series of digits that you assign to your calls, usually for accounting purposes. The code identifies the account in the call records that your system generates. A forced account code is usually entered from another extension, enabling you to use features or make calls that the extension otherwise could not. If you want this feature enabled on your phone, ask your System Administrator. To use Account Codes: 1.
5330e/5340e IP Phones – User Guide Attendant Call Hold - Remote Retrieve To retrieve a call placed on Hold by the attendant: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the digits announced by the attendant. Callback The Callback feature allows you to be notified when a busy phone becomes free or when a phone has been used after a no-answer condition was encountered. To request a Callback when you reach a busy or unanswered station: 1. Press Call Me Back. 2. Hang up.
5330e/5340e IP Phones – User Guide To cancel Call Forward – Remote from the station that set the remote forwarding: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the extension of the remote station. 4. Hang up. To cancel Call Forward – Remote from the station that was forwarded: 1. Press Superkey (must be programmed to a key). 2. Press the No softkey until "Call Forwarding?" appears. 3. Press the Forwarding softkey. 4. Press the Review softkey. 5. Press the Change Key softkey. 6.
5330e/5340e IP Phones – User Guide Call Forward - Override To override Call Forward and ring a station: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the extension number. Call Park The Call Park feature allows you to place a call in a special hold state. You, or someone else, can then retrieve the call from any extension in the system. After parking the call, the system can automatically connect you to paging equipment so that you can announce the call to the requested party.
5330e/5340e IP Phones – User Guide 3. If there are multiple calls parked on the number, dial the two-digit index number to retrieve a specific call, or # to retrieve the longest parked call. Call Pickup To answer a call that is ringing at another extension in your Pickup Group: 1. Lift the handset. 2. Press the key that you programmed as Pickup. To answer a call that is ringing at another extension not in your Pickup Group: 1. Lift the handset. 2. Dial the appropriate feature access code. 3.
5330e/5340e IP Phones – User Guide Direct Paging Direct Paging allows you to page a party through their handsfree speaker. If the paged party has Off-Hook Voice Announce enabled, the page will be heard even when the party is on a handset or headset call. If the paged party has Handsfree Answerback enabled and turned on on the phone, your page automatically establishes a handsfree call with the paged party. To page a party: 1. Lift the handset. 2.
5330e/5340e IP Phones – User Guide To answer a call using Handsfree Answerback: Phone state before Page arrives To answer the Direct Page 1. Check that MUTE is OFF. Phone is idle and MUTE is flashing 2. Listen for the paging party. 3. Begin speaking. 4. Lift the handset if you wish to switch from a Handsfree call to a handset call. 1. Check that MUTE is flashing. You are on a handset or headset call, and MUTE is OFF 2. Press MUTE.
5330e/5340e IP Phones – User Guide To end a Direct Page call, do one of the following: Hang up the handset to end a handset call. Press (SPEAKER) to end a Handsfree call. Press (CANCEL). When the Handsfree Direct Page call ends, the (MUTE) key light returns to the state it was in before the call was established. Direct Voice Call Direct Voice Call feature allows you to establish a two-way handsfree call at another extension whether or not it has Handsfree Answerback or Auto-Answer turned on.
5330e/5340e IP Phones – User Guide Emergency Calls Warning for emergency number dialing: Consult your local authorities for Emergency Numbers and 911 or equivalent service availability in your area. There are two methods of dialing emergency numbers, based on the programming of your 3300 ICP: Emergency Call Routing NOT programmed Emergency Call Routing programmed CAUTION: Verify with your System Administrator which type of emergency number dialing you can use.
5330e/5340e IP Phones – User Guide For more information on using the Line Interface Module line, refer to Using The Line Interface Module. Float Keys (5340e IP Phone) The 5340e IP Phone offers 48 programmable multi-function keys for one-touch feature access. You can program three of these keys as float keys. Float keys are typically used to display unanswered ringing lines on designated keys where the ringing lines would otherwise be hidden on one of the phone’s application pages.
5330e/5340e IP Phones – User Guide Programming Float Keys You program the Float Keys using the Settings application on the 5340e phone. You are able to program the Float Keys essentially as a mirror of any of the lines programmed on the 48 programmable keys. The Float Keys reflect the state of those lines including indicators and labels, and allows you to access those lines without having to navigate to the pages where those keys may be displayed.
30e/5340e IP Phones – User Guide 6. Repeat steps 3 – 5 for every line key that you want to appear on the float keys. 7. Press Save. 8. Press Close. To disable float keys: 1. Press the blue Applications key . 2. Press Settings. 3. Press Float Keys. 4. Press Disable. 5. Press Save. Using Float Keys You can set up more than three lines to float. As lines ring, they get placed into a queue which will display the first three in the float key area.
5330e/5340e IP Phones – User Guide Group Listen With Group Listen, you can carry on a conversation using the handset or headset while allowing others nearby to listen to the person at the far end over the handsfree speaker. The handsfree microphone is disabled in Group Listen mode. To activate Group Listen while in a handset conversation: Press the Group Listen key. Audio from the far-end party is now heard through both the handset/headset and the speaker.
5330e/5340e IP Phones – User Guide To respond to a Group Page by using Meet Me Answer: 1. Lift handset. 2. Press the key you have programmed to Meet Me Answer or dial the appropriate feature access code. (See Programming Features on Your Phone for instructions on programming features to your phone.) 3. Do one of the following: To respond to a page from your prime page group, press #. To respond to a page from a specific page group, dial the page group directory number.
5330e/5340e IP Phones – User Guide To change another group member's presence status: 1. Lift the handset. 2. Dial the Group Presence - Join Group Third Party or Group Presence - Leave Group Third Party . 3. Dial the directory number of the group member. 4. Dial the group directory number. To change the presence status of another Personal Ring Group member using a feature key: Press the Personal Ring Group Presence feature key.
5330e/5340e IP Phones – User Guide To answer call (when Call Notification is enabled) Select Close and then select the prime line. To hang up: Press (CANCEL). To mute your headset microphone: Press the (MUTE) key. The light turns ON. To turn mute off and return to the conversation: Press the (MUTE) key. The light turns OFF. Hot Desking Hot Desking allows you to log into the phone system from any phone designated as a Hot Desk phone.
5330e/5340e IP Phones – User Guide Hot Desk Remote Logout A user who has forgotten to log out of a Hot Desking phone can be logged out from a phone that is configured to allow Hot Desk Remote Logout. Note: This feature must be allowed by your System Administrator via the Class of Service. To remotely log out a Hot Desking phone: 1. Dial 111. 2. Dial the Hot Desk User Directory number that you want to log out. 3. Press the Logout command key. 4. Press the Confirm command key.
5330e/5340e IP Phones – User Guide To disable Make Busy: Press the key you programmed to Make Busy. Message Waiting Indicator The Message Waiting Indicator (MWI) feature allows you to be notified when messages have been left on another phone. Once you have programmed a key to MWI, this key is always enabled. To use MWI to contact the extension that left a message: Press the key you have programmed to MWI.
5330e/5340e IP Phones – User Guide 2. If a password is required, dial your password (and press the Enter softkey if available). 3. Press the Read Message softkey, and do one or all of the following: To display the time the message was sent, press the More Msg softkey. To display the number of the caller, press the More Msg softkey twice. To call the message sender, press the Call softkey. To delete the message, press the Erase Msg softkey. To view the next message, press (MESSAGE).
5330e/5340e IP Phones – User Guide Messaging - Cancel Callback To cancel a Callback: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the number of the called station. 4. Hang up. Messaging - Cancel All Callbacks To cancel all Callbacks: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Hang up.
5330e/5340e IP Phones – User Guide Override (Intrude) When you dial a number whose owner has enabled Make Busy, your phone displays the message indicating that the line is busy. You have the option to override this setting. To use Override when you encounter a busy tone: 1. Press the key you programmed as Override. 2. Wait for an answer. Paging To use Paging: 1. Lift handset. 2. Press the key that you have programmed to Page. 3. Dial the Paging zone number (if required). 4. Make the announcement.
5330e/5340e IP Phones – User Guide Before locking a set, ensure that: the set is in the idle state (there should not be any ongoing call) you do not have any calls on hold or on consultation-hold on any line appearance you are not in headset mode To activate Phone Lock: Press the Phone Lock feature key or enter the Phone Lock Feature Access code. To de-activate Phone Lock: Press the Phone Lock feature key or enter the Phone Unlock Feature Access code.
5330e/5340e IP Phones – User Guide Record a Call This feature uses your voice mail system to record your phone conversations. Note: You may be required by law to inform the other party that you are recording the conversation. For specific instructions, consult your system administrator. To start recording while on a 2-party call: Press the Record Call key. (See Programming Features On Your Keys for instructions on programming a Record Call key to your phone.
5330e/5340e IP Phones – User Guide To view, change, and/or cancel a pending Reminder: 1. Press Superkey (must be programmed to a key). 2. Press the No softkey until "Timed Reminder" appears. 3. Press the Reminder softkey. 4. Do one of the following: To change the Reminder, press the Change Key softkey, enter the new time, and press the Save softkey. To cancel the Reminder, press the Cancel No. softkey. To exit without canceling the Reminder, press Superkey (must be programmed to a key).
5330e/5340e IP Phones – User Guide Tag Call Tag Call allows you to signal that you are the victim of a threatening or malicious call. Using the tag, your system administrator or Telephone Company can identify the source of the call and provide this information to appropriate personnel or authorities. CAUTION: Tagging a non-malicious call may result in fines or other penalties. To tag a malicious call: 1. Press the programmed Tag Call key while the call is in progress.
5330e/5340e IP Phones – User Guide VISUAL VOICE MAIL (5340e IP PHONE ONLY) Set Up your Mailbox Before you can use voice mail, you must first set up your mailbox. To set up your mailbox: 1. Dial the voice mail Hunt Group number provided by your system administrator. 2. Follow the verbal instructions to create your personal passcode and to record your name and greeting. 3. Set up Call Forwarding to direct your calls to the voice mail hunt group number. Enable Visual Voice Mail To enable Visual Voice Mail 1.
5330e/5340e IP Phones – User Guide no mailbox associated with the phone’s primary DN, the mailbox status is displayed as No Mailbox. In this case, see Log into your mailbox from another extension. 2. Enter your passcode. 3. Press OK. 4. If you wish to have the system remember this passcode, press Remember my passcode to enable the check box (). 5. Press Login. Note: While you are logged into your mailbox, no indication of any new messages arriving is provided until you log out and log in again.
5330e/5340e IP Phones – User Guide About the Visual Voice Mail Main Window Control Keys Message List Navigation Keys The Voice Mail Application Main Window The Voice Mail application main window contains a chronological list of the voice messages in your mailbox, with the oldest message listed first. Use the Navigation keys to scroll through the messages. By default, only new messages are listed when the main screen opens.
5330e/5340e IP Phones – User Guide Icon Error! Objects cannot be created from editing field codes. Type of Message Recorded calls recorded using the Record A Call feature Note: Confidential messages cannot be forwarded.
5330e/5340e IP Phones – User Guide Display Message Details To display details about a message: 1. Open the Voice mail application. 2. Login to your mailbox. 3. Press on a message in your message list.
5330e/5340e IP Phones – User Guide Play a Voice Message To play a voice message: 1. Open the Voice mail application. 2. Login to your mailbox. 3. Select a message in your message list. 4. Press Play.
5330e/5340e IP Phones – User Guide Save a Message To save a message: 1. Open the Voice mail application. 2. Login to your mailbox. 3. Press on a message in your message list. 4. Press Keep. The saved message is removed from the new list and added to the saved list. Delete a Message To delete a message: 1. Open the Voice mail application. 2. Login to your mailbox. 3. Press on a message in your message list. 4. Press Discard. The next message in the message list is displayed.
5330e/5340e IP Phones – User Guide Forward a Message to Another Mailbox You can only forward messages to internal mailboxes. Confidential messages cannot be forwarded. To forward a message to another mailbox: 1. Open the Voice mail application. 2. Login to your mailbox. 3. Select a message in your message list. 4. Press Give. 5. Enter the recipient’s mailbox number. 6. Press Send message.
5330e/5340e IP Phones – User Guide USING YOUR PHONE WITH THE 5310 IP CONFERENCE UNIT Your phone uses the 5310 IP Conference Unit for conferencing. You use the Conference Controller to turn the conference unit off or on, to adjust the volume or to put the conference unit into Presentation mode. You can only run one Conference Controller session at a time. If the 5310 Conference Unit is not connected to your phone, the Conference Controller application is not available.
5330e/5340e IP Phones – User Guide Exit the Conference Controller To exit the conference controller Press Close. Mute the Conference Unit To mute the conference unit so that conversation in the meeting room cannot be heard by individuals being conferenced: Press Mute.
5330e/5340e IP Phones – User Guide USING THE LINE INTERFACE MODULE Your phone supports the Mitel Line Interface Module. The Line Interface Module allows you to make and receive calls over an analog line (Line Interface Module line) connected to your phone.
5330e/5340e IP Phones – User Guide To answer a waiting analog call or return to the original analog call: 1. Do one of the following: Press and release the hookswitch Press Cancel ( ) 2. Press the key you have programmed as Analog Line. To put a current call on hold to answer an incoming analog call: Press the highlighted Analog Line key.
5330e/5340e IP Phones – User Guide USING YOUR PHONE WITH THE CORDLESS MODULE AND ACCESSORIES Cordless handsets and cordless headsets provide you with the capability to move around within your own office or adjacent offices while using your phone. These cordless devices connect to your IP phone through a Mitel Cordless Module, which attaches to the back of the phone. There are two Cordless Module types available: Digital Enhanced Cordless Telecommunications (DECT) and Bluetooth®.
5330e/5340e IP Phones – User Guide Rear View of 5300 Series IP Phone Elements of Your Cordless Module and Accessories Feature Function 1) Cordless Module (either DECT or Bluetooth) Attached to the back of the phone, the module contains a Light Emitting Diode (LED) indicating that a cordless device is in use; also indicates the state of pairing between the module and a cordless device. 2) Cordless Headset (photo shows DECT headset) Cordless handsfree operation for calls.
5330e/5340e IP Phones – User Guide Handset/Headset Combinations The following combinations of corded and cordless headset and handset are supported on the 5330e/5340e IP Phone: Corded handset only Corded handset and corded headset Cordless handset only Cordless handset and cordless headset Corded handset and cordless headset Corded headset and cordless handset The DECT Cordless Handset, DECT Cordless Headset, and Bluetooth Handset are all Mitelbranded accessories available only from
5330e/5340e IP Phones – User Guide only). Place the accessory on the charger and charge. The green LED starts to flash indicating that the accessory is charging. It could take up to 60 minutes for the green LED to start flashing. Allow the accessory to fully charge, approximately 3 hours. 4. Press Yes to confirm pairing. The Cordless Devices application confirms the pairing by displaying the paired device name and its battery level indicator. 5. Press Close to exit.
5330e/5340e IP Phones – User Guide 6. The LED on the Bluetooth Module lights and remains lit for a few seconds and then resumes normal behavior. The Bluetooth device is paired to the Bluetooth Module. 7. Press OK to return to the Cordless Devices application. 8. Press Close to exit the application. Unpairing an Accessory To unpair a cordless accessory: 1. Press the blue Applications key and then press Cordless Devices. 2. Press the device name that you want to unpair.
5330e/5340e IP Phones – User Guide Using the Mute Key on a Cordless Device When using a Mitel-branded cordless accessory, the Mute key on the cordless accessory is synchronized with the Mute key on your phone. Pressing the Mute key on either the phone or the accessory also controls the Mute function on the other device. There is no synchronization between a third-party Bluetooth headset mute control (if one is available) and your phone Mute key.
5330e/5340e IP Phones – User Guide USING THE MITEL CORDLESS HANDSET The cordless handset provides office mobility, allowing you to make and answer calls while away from your desk. Replacing the standard corded handset, the cordless handset contains a rechargeable battery that charges in the handset cradle when not in use. To use the cordless handset (whether DECT or Bluetooth), you must pair the handset with the phone. For details, see Pairing the Cordless Module and Accessories on page 73.
5330e/5340e IP Phones – User Guide Answer a Call Do one of the following: Lift the cordless handset. If the handset is already out of the cradle, press the hookswitch button on the handset. Note: If you have a call on hold on your Prime Line and answer another on a Line Appearance key, it will be presented over the speaker. Hang up Do one of the following: Replace the cordless handset in the cradle. Press the hookswitch button on the handset.
5330e/5340e IP Phones – User Guide Handset Alerting Tones and LEDs The handset provides the following alerting tones: Feature Function Mute key on cordless device ON/OFF 2-pitch tone occurs immediately. Reminder tone occurs 30 seconds after activation and then regularly until deactivated. Mute key on Phone ON/OFF Immediate tone with Bluetooth; no immediate tone with DECT. Reminder tone occurs 30 seconds after activation and then regularly until deactivated.
5330e/5340e IP Phones – User Guide USING THE MITEL DECT CORDLESS HEADSET Note: This section applies only to the Mitel DECT Cordless Headset. It does not apply to third-party Bluetooth headsets. The cordless headset offers the same capability as the cordless handset to make and answer phone calls away from your desk while adding the convenience of hands-free operation. When not in use, the cordless headset sits in the headset charging cradle.
5330e/5340e IP Phones – User Guide Hang Up Do one of the following: Replace the cordless headset in the cradle. If the headset is already out of the cradle, press the hookswitch button on the headset. Dialing – Auto Dial Disabled To dial a number with Auto Dial disabled: 1. Lift the headset or press the hookswitch. 2. Make the call using the dial pad, or press a programmed speed dial key on the phone.
5330e/5340e IP Phones – User Guide There are two LEDs associated with the cordless headset: A blue LED on the headset indicates the headset status A green LED in the headset charging cradle indicates battery status LED Color Blue (on headset) LED State Indicates Solid Headset microphone is muted Blinking Headset is in pairing mode Winking Active audio path between Headset and Module Solid for 2 seconds Pairing successful OR Off No audio path between Headset and Module OR New battery ins
5330e/5340e IP Phones – User Guide USING A BLUETOOTH HEADSET A third-party Bluetooth headset offers some of the same capability as the Bluetooth Handset to make and answer phone calls away from your desk while adding the convenience of handsfree operation. To use a Bluetooth headset, you must first pair the headset with the Bluetooth Module on your phone. For more information, see Pairing the Cordless Module and Accessories on page 73.
5330e/5340e IP Phones – User Guide Dialing – Auto Dial Enabled To dial a number with Auto Dial enabled: To dial the predefined Auto Dial number, press the hookswitch button on the headset. To program Auto Dial, refer to Auto Dial on page 86. USING THE CORDLESS DEVICES APPLICATION The Cordless Devices Application provides access to module information and pairing for hand- or headsets.
5330e/5340e IP Phones – User Guide Enabling/Disabling Auto-Connect on a Bluetooth Headset When pairing a Bluetooth headset with the Bluetooth Module installed on your phone, you are given the option to enable the Auto-Connect feature—a feature whereby, if a previously paired Bluetooth device comes into range of the module, it will automatically be connected. If desired, you can turn this feature on or off using the Cordless Devices application.
5330e/5340e IP Phones – User Guide Auto Dial When a Cordless Module is installed and at least one Mitel-branded device is paired, the Auto Dial feature is available in the Settings menu. You can program a number that is automatically dialed when a cordless device hookswitch button is pressed. To program an Auto Dial number: 1. Press the blue Applications key, and then press Settings. 2. Press Auto Dial, and then press Edit Number. 3. In the on-screen keyboard, enter the autodial number. 4. Press Save. 5.
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