MITEL Model 5330/5340 Endpoint User Guide
Model 5330/5340 Endpoint Quick Reference Guide This guide provides information for frequently used features. For more information about these and other features, refer to the user guide. For voice mail information, refer to the voice mail user guide for your system. Feature Buttons Commonly Used Feature Codes Most of the following feature codes work when your endpoint is idle.
Answering Calls Lift the handset, or press (Speaker) to answer a call while using a headset or to answer a call in Handsfree Mode. Placing Emergency Calls Dial the emergency number (911 U.S. or 999/112 Europe). The system immediately places the emergency call as soon as you dial the number, even if you do not select an outside line. Placing Internal (Intercom) Calls With or without the handset lifted, dial the extension number.
Notice This guide is released by Mitel Networks Corporation and provides information necessary to use the Model 5330/5340 endpoints. The guide contents, which reflect current Mitel standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in the initial release. Future product features and applications are subject to availability and cost.
Important Safety Instructions and Precautions Remember the following safety guidelines when using the endpoint. Programming Emergency Numbers Make sure to do the following when programming emergency numbers and/or making test calls to emergency numbers: • Remain on the line and briefly explain to the dispatcher the reason for the call. • Perform tests during off-peak hours such as early morning or late evenings.
Power Requirements CAUTION Endpoint Damage Hazard. To avoid damaging the endpoint, make sure the endpoint is connected to the proper power supply before powering on. Contact your system administrator for more information. The endpoint requires any one of the following power supplies: • Mitel 48-volt DC Ethernet power adaptor 100-240 volt AC 50-60Hz (ES) -part number 50005301 • An industry-standard IEEE 802.
Endpoint Usage This equipment is not for connection to the telephone network or public coin phone service. It is only for use when connected to Mitel systems. WARNING When using your endpoint equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: • Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool.
Notice to Canadian Customers The Class B digital apparatus complies with Canadian ICES-003. Notice to U.S. Customers This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Contents Contents Getting Started 1 Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 About Your Endpoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Model 5330 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Model 5340 Features . . . . . . . . . .
Contents Answering and Placing Calls 17 Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Answering Waiting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Using Automatic Call Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Redirecting Calls . . . . . . . . . . . . . . . . . . .
Contents Placing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Adding a Conference Party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Transferring a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Dropping Out of a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Cordless Devices 47 Cordless Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Handset and Headset Combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Pairing the Cordless Module and Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Using a Cordless Device as a Remote Control. . . . . . . . . . . . . . . . . .
Getting Started Getting Started Welcome The instructions in this guide are for using the Mitel Model 5330/5340 Internet Protocol (IP) endpoint on the Mitel 5000 system. The Quick Reference Guide is an overview of frequently used features. Your endpoint should be powered on and ready to use. If the display is blank, or if the display name, extension number, or time or date are incorrect, contact your system administrator for assistance.
Getting Started Model 5330 Features The Model 5330 is shown here.1 See “Endpoint Feature Descriptions” on page 3 for more information about the endpoint features. 1 3 2 4 5 6 8 1. Page 2 7 1 – Handset 5 – Feature buttons 2 – Programmable buttons 6 – Dialpad buttons 3 – Display 7 – Navigation page buttons 4 – Ring/Message Indicator 8 – External speaker This image is an example of how your endpoint may be programmed.
Getting Started Model 5340 Features The Model 5340 is shown here.2 See “Endpoint Feature Descriptions” below for more information about the endpoint features. 1 2 4 3 5 6 9 8 7 Endpoint Feature Descriptions 1 – Handset 6 – Dialpad buttons 2 – Display 7 – Programmable buttons 3 – Menu buttons 8 – Navigation page buttons 4 – Message Indicator lamp 8 – External speaker 5 – Feature buttons The following sections describe default configurations. Your endpoint may be programmed differently.
Getting Started Ring/Message Indicator The Ring/Message Indicator flashes or stays lit to indicate call, message, and feature activity. For more information about messaging features, see “Messages” on page 37. Ring/Message Indicator signals are described in the following table. Indicator Signals Description Rapidly flashing You have an incoming call. Slowly flashing You have a waiting message or callback message. On You are on a call or using a feature. Off Your endpoint is idle.
Getting Started Dialpad Buttons Use the dialpad buttons to dial phone numbers, enter feature codes, and to enter characters when using features that require text input. Programmable Buttons The Models 5330 and 5340 have self-labeling, programmable buttons. The Model 5330 has 33 programmable buttons. The Model 5340 has 42 programmable buttons.
Getting Started Comfort and Safety Tips Observe the following comfort and safety tips when using the endpoint: • Do not cradle the handset: Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your neck and shoulder. If you frequently use the endpoint, you might find a headset more comfortable. See “Headset Instructions” below. • Adjust the viewing angle: The built-in stand tilts to give you a better view of the buttons.
Getting Started System Information You can use the endpoint to view system or endpoint information. To view system information: 1. Press (Applications). 2. Press About 5330/5340 IP Phone. A screen similar to the following appears. 3. Press Close to exit the Applications menu.
Personalizing Your Endpoint Personalizing Your Endpoint This chapter describes features you can use to personalize your endpoint. Adjusting the Viewing Angle You can tilt the endpoint stand for a better view of the buttons and display. Press tabs on both sides to release and detach unit. To adjust the viewing angle: 1. Turn the endpoint so it faces away from you. 2. Hold the base firmly, and then press the tabs on the sides of the stand to release and detach the base unit. 3.
Personalizing Your Endpoint Changing Volume Levels You can change the following volume levels: • Ringer (alerting tone) • Handset • Headset • Background music • External speaker NOTE Turning the external speaker volume down to the lowest levels may prevent you from hearing the feature “warning tones” that notify you when errors occur (for example, when you enter an incorrect feature code). You must be using the feature to change the volume level.
Personalizing Your Endpoint Changing the Language Your system administrator can select two of the following languages as the primary and secondary languages to display text.1 • American English • British English • Spanish For example, if your system administrator programmed your endpoint with American English as the primary language, American English is used for display text. You can change the language by selecting the secondary language. Contact your system administrator for more information.
Personalizing Your Endpoint Default Access Codes The following are default system access codes. If your system uses different codes, record the codes in the “New Code” column for reference.
Personalizing Your Endpoint Feature Page Code Automatic Trunk Answer 18 350 Background Music – On/Off 11 313 Barge-in 46 386 Call Forward – All Calls 30 355 Call Forward – If Busy 30 357 Call Forward – If No Answer 30 356 Call Forward – No Answer/Busy 30 358 Call Logging 33 333 Change Language 11 301 Conference 31 5 Default Station 16 394 Directory 24 307 Display Time And Date 29 300 Do-Not-Disturb 39 370 Do-Not-Disturb – Cancel 39 371 Do-Not-Disturb – On/Off
Personalizing Your Endpoint Feature Page 14 Page Code Program Station Password 34 392 Programmable Buttons – Return to Default 15 395 Queue (Callback) Request 19 6 Record-A-Call 32 385 Redial 20 380 Redirect Call 18 331 Reminder Message 39 305 Reminder Message – Cancel 39 306 Remote Programming 34 359 Reverse Transfer (Call Pick-Up) 29 4 Ring Intercom Always – On/Off 27 377 Ring Tone Selection 10 398 Station Monitor 46 321 Station Speed Dial 21 382 Station Speed
Personalizing Your Endpoint Viewing Button Assignments You can view programmable button (key) feature assignments. To view button assignments: 1. With the handset on-hook, dial 396. PRESS THE KEY TO REVIEW appears. 2. Press any of the feature buttons to display the assignment. 3. Press # or (Speaker) to exit. Resetting Programmable Buttons You can reset all buttons (keys) that you have programmed to the default assignments.
Personalizing Your Endpoint Resetting the Endpoint to the Default Settings Resetting the endpoint to the default settings does the following: • Returns all volume settings to the default levels. See “Changing Volume Levels” on page 10. • Cancels Background Music. See “Listening to Background Music” on page 11. • Cancels Callback (queue) requests. See “Requesting a Callback (Queuing the Endpoint)” on page 19. • Restores Handsfree Mode. “Using Handsfree Mode” on page 27. • Cancels Manual Call Forwarding.
Answering and Placing Calls Answering and Placing Calls The following instructions describe how to answer and place internal and external calls and how to use related features. NOTE By default, internal (intercom) calls are assigned to the IC button, and external calls are assigned to the Call Key buttons. Answering Calls Your endpoint may be preset to automatically answer incoming internal calls in Handsfree Mode. To disable Handsfree Mode, see “Using Handsfree Mode” on page 27.
Answering and Placing Calls Redirecting Calls You can redirect calls to another extension or external number. If you have a Model 5340, you can use the menu buttons to redirect calls to the following destinations: • SEND TO V-MAIL: Sends the call directly to your voice mailbox. You must have a mailbox to use this destination. • IC CALL TO DND: Places your endpoint in DND Mode and blocks the call. See “Using Do-Not-Disturb (DND)” on page 39.
Answering and Placing Calls Placing Internal Calls Internal calls are calls placed to other extensions in the system. Internal calls are assigned to the Intercom (IC) button on your endpoint. Contact your system administrator for a list of extension numbers. To place an internal call: With or without the handset lifted, dial the extension number. If you enter incorrect digits, you can press (Hold) to move the cursor backward, deleting the last digits entered.
Answering and Placing Calls Placing External Calls The following sections describe features used when placing external calls. To place an external call: 1. Press the Outgoing button, an unlit Call Key button, or enter the Outgoing Call access code (8 is the default code). 2. Dial the number. NOTES If you cannot place an external call because all outgoing lines are busy, you can request a callback, which prompts the system to contact you when a line becomes available.
Answering and Placing Calls Using Station Speed Dial You can use Station Speed Dial to store phone numbers for your personal use. Other system users do not have access to your Station Speed-Dial numbers. Storing Station Speed-Dial Numbers You can store up to 10 station Speed-Dial numbers. To store a Station Speed-Dial number: 1. With the handset on-hook, dial 383. PROGRAM STN SPD (0-9) OR SCROLL appears. 2. Do one of the following: • Press (Up) or (Down) to scroll through the speed-dial locations.
Answering and Placing Calls To use the dialpad to enter characters: Press the dialpad buttons as shown in the following table. Characters Represented (in Alpha Mode) Button 0 @:.,0 1 -&()1 2 ABC‘2 3 DEF!3 4 GHI*4 5 JKL#5 6 MNOñ6 7 PQRS7 8 TUV?8 9 WXYZ9 For example, to enter May 31, you could use the following sequence: 1. In Alpha Mode ( [Message] button is lit), press 6 once to enter an “M.” 2. Press 2 once to enter an “A.” 3. Press 9 three times to enter a “Y.” 4. Press 5.
Answering and Placing Calls Deleting Speed-Dial Entries To delete a Station Speed-Dial entry: 1. With the handset on-hook, dial 383. PROGRAM STN SPD (0-9) OR SCROLL appears. 2. Do one of the following: • Press (Up) or (Down) to scroll through the speed-dial locations. • Enter the speed-dial location (0 to 9). 3. Press # or the ACCEPT menu button (Model 5340 only) to select the location. 4.
Answering and Placing Calls Using the Directory You can use the Directory to find internal or external contacts or find and activate system features. The directory uses Intelligent Directory Search (IDS), which is similar to the “text on 9 keys” (T9) predictive search feature used for mobile phones. The Directory has the following three subdirectories: • Intercom: Find and dial internal numbers. • Outside: Find and dial external numbers listed in the company directory.
Answering and Placing Calls To search for a directory name or feature: 1. Dial 307, and then press one of the following: • 1 for the IC directory. • 2 for the Outside directory. • 3 for the Feature directory. • The directory menu button (IC, OUTSIDE, or FEATURE—Model 5340 only). 2. Press the dialpad buttons to enter (up to 20) characters. See the table on page 24 for dialpad button character descriptions. (Up) or (Down) or the >> (Next) or << (Previous) menu buttons (Model 3.
Call Features Call Features The following sections describe call-related features. Using Handsfree Mode You can use Handsfree Mode to activate the speakerphone. NOTES The Ring Intercom Always feature prevents calls from being answered in Handsfree Mode (see the following section). You cannot use Handsfree Mode if you are using a headset, or if you have more than one endpoint assigned to an extension number. To use Handsfree Mode: With the handset on-hook, dial 319. HANDSFREE MODE ON appears.
Call Features Placing Calls On Hold You can place calls on either Individual Hold or System Hold. • Individual Hold: Places an internal or external call on hold at your endpoint. • System Hold: Places an external call on hold in the system. You can then pick up the call from any endpoint that indicates a flashing Call button for the call, including the endpoint that placed it on hold. To place a call on Individual Hold: 1. Press (Hold). ENTER EXTENSION NUMBER appears. 2. Hang up or place another call.
Call Features Transferring Calls to External Numbers To transfer a call to an external number: 1. While on the call, press (Transfer). 2. Press the Outgoing button or the Outgoing Call access code (the default code is 8) to select an outside line. 3. Dial the phone number. 4. Do one of the following: • Wait for an answer, announce the call, and then hang up. If the extension is unavailable, press the flashing Call Key button to return to the caller.
Call Features Forwarding Calls You can use Manual Call Forwarding (see page 30) or System Forwarding (see page 30) to forward calls. Manual Call Forwarding The following table describes Manual Call Forwarding options. Call Forward Feature Call Forward All Calls Description All incoming calls are forwarded. Code/Menu Button (Model 5340 only) 355 ALL Call Forward if no Answer All incoming calls are forwarded if not answered. (The timer is set by the system administrator.
Call Features Placing Conference Calls You can place a conference call with up to three internal or external parties (for a total of four parties, including yourself). To place a conference call: 1. While on the first call, press the Conference button to place the call on hold. CALL NEXT PARTY TO CNF appears. 2. Place a call to the next conference party (for external calls, press the Outgoing button or the Outgoing Call access code [8 is the default code], and then dial the number). 3.
Call Features Ending a Conference and Placing all Parties on Hold You can end a conference and place all conference parties on Individual Hold, allowing you to toggle between the held parties and speak to one party at a time. To end a conference and place all parties on Individual Hold: Press the Conference button, and then press ON HOLD appears. (Hold). CONFERENCE PARTIES To toggle between the held callers: Press parties.
Call Features Using Call Logging Your call logs are records of your most recent missed, received, and dialed calls. A maximum of 20 entries are stored in each call log.2 You can use Call Logging to: • View recent call activity. • View caller ID information. • Return or redial calls. To use Call Logging: 1. Dial 333 or the LOGS menu button (Model 5340 only). 2. Select one of the following options: • Press 1 (MISS) or the MISSED CALLS menu button (Model 5340 only) for missed calls.
Call Features Using Secondary Extension Buttons Secondary Extension buttons must be programmed by your system administrator. You can use programmable buttons as “secondary extensions.” Secondary Extensions are assigned to other extensions in the system (primary extensions) Because Secondary Extension buttons are programmed by the system administrator, you cannot change the buttons (for example, assign features to the buttons).
Call Features Using Remote Programming to Change the Password You can use Remote Programming to change the station (endpoint) password. To use Remote Programming to change the station password: 1. Do one of the following: • Call your DISA number (provided by your system administrator). If necessary, enter your (DISA) password. • Use any endpoint on the system. 2. Dial 359. 3. Enter your extension number. 4. Enter your password followed by #. 5. Dial 392. 6. Enter the new password followed by #. 7.
Call Features Using Remote Programming to Forward Calls See “Manual Call Forwarding” on page 30 for more information about Manual Call Forwarding. To use Remote Programming to turn on Manual Call Forwarding: 1. Do one of the following: • Call your DISA number (provided by your system administrator). If necessary, enter your (DISA) password. • Use any endpoint on the system. 2. Dial 359. 3. Enter your extension number. 4. Enter your password followed by #. 5.
Messages Messages This section describes the following system messaging features: • Inter-station messages: Inter-station messages are alerts sent to your endpoint by other internal parties, notifying you to contact the party who left the message. The (Message) button and Message/Ring Indicator flash to notify you of the new message. You can then either delete the message or reply to the message, which automatically places a call to the party who left the message.
Messages Viewing and Responding to Messages When you have waiting messages, the (Message) button and Message/Ring Indicator flash and the display shows the number of waiting messages. NOTE If your handset or speakerphone is off-hook when you view an inter-station message, you automatically call the party who left the message. The display shows new messages as follows: • Inter-station messages sent by other internal parties are indicated by the party’s programmed user name.
Messages Using Do-Not-Disturb (DND) You can use DND to stop calls and pages to your extension. When activated, internal calling parties see your selected DND message. DND does not block queue callbacks, recalls, and incoming external calls. The following table shows the 20 default DND messages. If your system administrator changes your DND messages, you can record the new messages in the “New Message” column for reference.
Messages Using Reminder Messages You can use Reminder Messages to alert you at a selected time, up to 24 hours in advance. At the selected time, the Reminder Message signals you with eight short tones and your display shows the message, even if you are on a call. The following table shows the 20 default Reminder Messages. If your system administrator changes your Reminder Messages, you can record the new messages in the “New Message” column for reference.
Messages Paging Other System Users You can place page announcements through endpoint speakers or external speakers (if applicable). Your system may use page zones to prevent announcements from transmitting through every endpoint in the system. Each page zone contains a different combination of extensions and external paging equipment. Contact your system administrator for page zone information. You can use the following table to save the page zone information for future reference.
Hunt Groups Hunt Groups Hunt groups are groups of internal parties (agents) who share a common (hunt group) extension number. Calls can either be placed to the hunt group (using the hunt group extension number) or to a specific agent (using the agent’s extension number). Hunt groups are programmed by the system administrator. Hunt groups types are either “UCD” or “ACD.” • UCD Hunt Groups: Uniform Call Distribution (UCD) agents do not log in to the hunt group to receive calls.
Hunt Groups Logging out of ACD Hunt Groups You can log out of all ACD hunt groups at once or log out of each hunt group one at a time. To log out of one or more ACD hunt group: 1. Do one of the following: • Dial 328 to log out of all of your ACD hunt groups. The display shows AGENT LOGGED OUT OF ALL ACDS. • Dial 327 to log out of one hunt group at a time. If you were logged in to only one hunt group, the display shows AGENT LOGGED OUT OF HUNT GROUP .
Hunt Groups To use Agent Help: 1. While you are on a hunt group call, press (Special), and then dial 375. If you hear repeating tones, one of the following has occurred: • The feature is not available at your endpoint. • You already have four parties in your call. • Not enough system circuits are currently available. • The Agent Help Extension is in DND. If you hear repeating tones, one of the following has occurred: • The feature is not available at your endpoint.
Hunt Groups Monitoring Calls You can use Station Monitor to connect to a hunt-group call and hear both parties, but you cannot be heard by either one. inter-station Monitor stops if the hunt group member terminates, transfers, or transfers the call. You can barge-in or “steal” monitored calls, as described in the following sections. You can also record the call. See “Using Record-A-Call” on page 32 for more information about recording calls.
Cordless Devices Cordless Devices You can use the cordless handset and cordless headset to move around within your office or adjacent offices. The cordless headset and handset are optional accessories, ordered separately. Both cordless devices connect to your endpoint through the cordless module, which attaches to the back of the endpoint. The cordless headset rests and recharges in a headset cradle that attaches to the side of the endpoint. The cordless handset recharges in the handset cradle.
Cordless Devices Cordless Module The cordless module is shown here. CAUTION Endpoint Damage Hazard. Attempting to remove the back plate on the endpoint to install the cordless module before disconnecting the endpoint power supply may damage the endpoint. For information about installing the cordless module, refer to the installation documentation that is shipped with the unit. 1 2 Feature Function 1 – Cordless Module pairing button Initiates pairing between the cordless module and a cordless device.
Cordless Devices Pairing the Cordless Module and Devices Before using the cordless handset or headset, each device must establish communication with the cordless module using a procedure called pairing. An IP endpoint can have only one cordless handset and one cordless headset. A cordless handset or headset can be paired with only one IP endpoint at a time. NOTES Pairing a new cordless handset or headset with the IP endpoint overwrites the configuration of any previous handset or headset.
Cordless Devices Using a Cordless Device as a Remote Control When not being used to talk, the cordless handset/headset buttons can act as a remote control device to change display contrast, volume, and mute settings on the host IP endpoint. For example, in a remote handsfree conference setting, you can use the Volume and Mute buttons on a cordless device to adjust speaker levels and mute the microphone on an IP endpoint that is not within his reach.
Cordless Devices Cordless Handset The cordless handset, shown below provides office mobility, allowing you to place and answer calls while away from your desk. Replacing the standard corded handset, the cordless handset contains a chargeable battery that charges in the handset cradle when not in use. To use the cordless handset, you must pair the handset with the endpoint. For more information, see “Pairing the Cordless Module and Accessories” on page 49.
Cordless Devices Answering Calls To answer a call: Do one of the following: • Lift the cordless handset. • If the handset is already out of the cradle, press the hookswitch button on the handset. Hanging Up To hang up: Do one of the following: • Replace the cordless handset in the cradle. • Press the hookswitch button on the handset. Cordless Handset LEDs The handset has two LEDs: • Blue – indicates the operational status of the handset.
Cordless Devices Cordless Headset The cordless headset offers the same capability as the cordless handset to make and answer endpoint calls away from your desk, while adding the convenience of hands-free operation. When not in use, the cordless headset sits in the headset charging cradle. For more information on alerting tones and LEDs, see “Alerting Tones and LEDs” on page 50. To use the cordless headset, you must pair the headset with the endpoint.
Cordless Devices Cordless Headset LEDs There are two LEDs associated with the cordless headset: • Blue – Indicates the operational status of the headset • Green – Indicates the status of the electrical charge of the battery The handset is blinking, when the LED is on and off for an equal amount of time. The handset is winking, when the LED is on for a short period of time and off for a longer period of time. Led Color Blue (on headset) LED State Indicates Solid Headset microphone is muted.
Troubleshooting Troubleshooting The following sections can help you solve problems that you may be experiencing with your endpoint. Troubleshooting topics include: • Contact Information: Information about system administrator contacts. • Error Messages: Error messages and descriptions. • Troubleshooting Tips: Possible problems and methods to solve them. Contact Information Your system administrator can help you with items such as changing your settings or modifying endpoint features.
Troubleshooting Troubleshooting Tips The following table includes troubleshooting tips for endpoint and system features. NOTE You can often correct problems that you may be experiencing by resetting the endpoint to the default settings. See “Resetting the Endpoint to the Default Settings” on page 16. Problem Possible Solution The endpoint is not working properly. Contact your system administrator. I cannot use one or more of the features described in this guide. The feature may not be enabled.
Index Index A placing internal (IC) 19 recording 32 transferring 28 Account codes, using 25 waiting 17 Agent Help accepting or rejecting 45 requesting 44 Agent, ACD hunt group 43 Camp-on, using 19 Canceling features 4 Changing keymaps 16 Answering calls 17 the language 11 Audio problems 56 volume levels 10 Automatic Access, using 17 Trunk Answer, using 18 Characters, entering dialpad 21 Codes account 25 B default system access 12 feature, default 12 Outgoing Call access 18, 20 Background musi
Index E H Emergency calls, placing 18 Handset off-hook 5 Endpoint off-hook, on-hook 5 blank display 1 on-hook 5 changing volume levels 10 Handsfree Mode comfort and safety 6 overriding 27 default settings, returning to 16 error tones 5 features using 27 Headset, using 6 Hold dialpad buttons 5 Individual 28 feature buttons 4 menu buttons (Model 5340) 5 Navigation page buttons 5 System 28 Hookflash, entering 28 Hunt groups programmable buttons 11 accepting or rejecting Agent Help 45 Ring/Messa
Index M Q Members, hunt group 43 Queuing for an endpoint 19 Menu buttons (Model 5340) 5 Messages R canceling 38 deleting 38 Do-Not-Disturb 39 error 55 Record-A-Call, using 32 Redialing external numbers 20 leaving 37 Reminder Messages, using 40 pages 41 Remote Programming password Reminder 40 changing 35 replying to 38 entering 34 viewing 38 voice, listening to 38 using 34 Microphone, muting 27 Reverse Transfer (Call Pickup), using 29 Model Ring Intercom Always, using 27 5330 2 Ring M
Index Stealing calls 46 V System forwarding 30 Hold 28 information, displaying 29 Voice mail user guides 37 Voice messages deleting 38 time and date, setting 56 leaving 37 System information, viewing 7 listening to 38 Volume levels 10 T Time and date, system 56 Tips comfort and safety 6 troubleshooting 56 W Waiting calls, answering 17 Wrap-up timer, stopping 44 Transferring calls 28 Troubleshooting tips 56 Page 60 Mitel® Model 5330/5340 User Guide – Issue 2, October 2008
Part No. 550.
