User guide

Call Features
Page 28 Mitel
®
Model 5330/5340 User Guide – Issue 2, October 2008
Placing Calls On Hold
You can place calls on either Individual Hold or System Hold.
• Individual Hold: Places an internal or external call on hold at your endpoint.
• System Hold: Places an external call on hold in the system. You can then pick up the call
from any endpoint that indicates a flashing Call button for the call, including the endpoint
that placed it on hold.
To place a call on Individual Hold:
1. Press (Hold). ENTER EXTENSION NUMBER appears.
2. Hang up or place another call.
To place an outside call on System Hold:
1. Press (Special), and then dial
335. ENTER EXTENSION NUMBER appears.
2. Hang up or place another call.
To return to a call that is on hold:
Press (Hold), and then lift the handset or press (Speaker). <Caller> WAS
HOLDING appears.
Entering a Hookflash
Some telephone companies require you to enter a hookflash (a quick hang up and release) for
feature access.
To enter a hookflash:
While off-hook, press (Special), and then dial 330 or press the FLASH menu button
(Model 5340 only).
Transferring Calls
You can transfer calls to other extensions or external numbers. You can also transfer
conference calls. See “Transferring a Conference” on page 31 for more information.
Transferring Calls to Other Extensions
To transfer a call to another extension:
1. While on the call, press (Transfer), and then enter the extension number.
2. Do one of the following:
• Wait for an answer, announce the call, and then hang up. If the extension is
unavailable, press the flashing IC or Call Key button to return to the caller.
• Hang up to transfer the call and disconnect the call from your endpoint.
NOTE
If your system administrator has enabled Transfer-on-Connect for your
endpoint, you are automatically connected to calls transferred to your
extension after the transferring party hangs up. If this option is turned
off, you must press a Call Key button to answer calls transferred to
your extension.