MITEL CLOUD ENDPOINT MITEL 5360 SIP PHONE USER AND ADMINISTRATION GUIDE RELEASE 6.
Mitel 5360 SIP Phone User Guide NOTICE The information contained in this document is not warranted by Mitel Networks Corporation or any of its affiliates or subsidiaries ("Mitel") and is subject to change without notice. Mitel assumes no liability for any errors or omissions. This document may be reproduced, either wholly or in part, solely for distribution to authorized users of Mitel's products. TRADEMARKS Mitel is the registered trademark of Mitel Networks Corporation.
Table of Contents GETTING STARTED ................................................................................................. 1 SIP User Accounts and Passwords ..................................................................................... 1 SIP Administrative Mode ..................................................................................................... 1 About your SIP Phone .........................................................................................................
Mitel 5360 SIP Phone User Guide Calibrate the Display.......................................................................................................... 14 Cleaning Your 5360 SIP Phone......................................................................................... 14 Text Entry .......................................................................................................................... 14 Text Entry Window ........................................................................
Table of Contents CALL HANDLING ................................................................................................... 28 Hold ................................................................................................................................... 28 Hold a Call..................................................................................................................................... 28 Retrieve a Call from Hold ..............................................................
Mitel 5360 SIP Phone User Guide Handset/Headset Combinations ........................................................................................ 52 Pairing the Cordless Module and Accessories .................................................................. 52 Pairing a DECT Cordless Accessory with a DECT Cordless Module........................................... 52 Pairing a Bluetooth Accessory with a Bluetooth Module...............................................................
Mitel 5360 SIP Phone User Guide GETTING STARTED In SIP mode, the Mitel® 5360 SIP Phone manages its own call states and features. SIP uses the Internet to connect your phone to other SIP phones. You can make calls on the Public Switched Telephone Network (PSTN), or “regular”, phone network. If you are registered with a SIP Service Provider, you may also be able to dial by user ID, name (when using the People Application, page 24), or extension number.
Mitel 5360 SIP Phone User Guide The 5360 SIP Phone -2-
Mitel 5360 SIP Phone User Guide Elements of Your Phone Feature 1) Display Function Provides a large, high-resolution touch screen that assists you in selecting and using phone features and applications. The display area provides 48 self-labeling buttons that can be programmed as speed call keys, fixed function keys, hard keys, applications, or line appearance keys, according to your communication needs. On your home page, the bottom right feature key is always your Prime Line key.
Mitel 5360 SIP Phone User Guide Ring/Message Indicators When indicator is it means that Flashing rapidly Your phone is ringing Flashing slowly A message or callback message is waiting at your phone On Your phone is ringing another phone Off Your phone is idle, or you are on a call Using Your IP Phone with Mitel Unified Communicator Express When used with the Unified Communicator® Express application, the 5360 SIP Phone becomes a powerful communications tool that helps streamline communications be
Mitel 5360 SIP Phone User Guide TIPS FOR YOUR COMFORT AND SAFETY Don't Cradle the Handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. See the section on headset usage elsewhere in this guide for more information. Protect your Hearing Your phone has a control for adjusting the volume of the handset receiver or headset.
Mitel 5360 SIP Phone User Guide USING YOUR DEFAULT PHONE WINDOW The 5360 SIP Phone default phone window and Gadget Sidebar are shown and described below. The Phone window provides access to programmable keys and the main phone interface.
Mitel 5360 SIP Phone User Guide 5360 SIP Phone Default Window Feature 1) Status Bar Function Displays time, date, and icons indicating feature states as follows: Call History ( Call Forward Always On ( activated. Message Waiting ( Headset ( DND ( ) – Indicates new missed calls ) – Indicates Call Forward Always is ) - Indicates new voice mail. ) - Indicates that the phone is in headset mode. ) - Indicates DND (Do not disturb) mode.
Mitel 5360 SIP Phone User Guide most commonly accessed phone applications and features, including HTML applications. The Gadget Sidebar is designed to accommodate up to nine quick launch icons, including the Phone icon, which always returns you to the main phone screen.
Mitel 5360 SIP Phone User Guide USING APPLICATIONS ON THE 5360 SIP PHONE Your 5360 SIP Phone provides applications that simplify the use of your phone. This table describes the applications that you may have on your 5360 SIP Phone. The associated icon appears on the Gadget Sidebar or as a context icon in the navigation area. Simply touch the Gadget Sidebar icon to open the application.
Mitel 5360 SIP Phone User Guide Call Encryption The 5360 SIP Phone provides both Secure Real-time Transport Protocol (SRTP) and Transport Layer Security (TLS) for voice encryption when connected to a phone that also supports SRTP or TLS. SRTP is enabled by default. You can enable SRTP or TLS on your phone using the Media Configuration page of the Web Configuration Tool. SRTP is the default setting. (See Accessing the Web Configuration Tool Online Help on page 11.
Mitel 5360 SIP Phone User Guide SUPPORTING DOCUMENTATION Accessing the Web Configuration Tool Online Help To access programming instructions in the Web Configuration Tool online Help: 1. Access the Web Configuration Tool Home Page (see Note: For Administrator default user name and password, see Administrator Tools on page 49. 3. Accessing the Web Configuration Tool on page Error! Bookmark not defined. ). 4. Scroll to the bottom of the page. 5. In the left pane, under Support, click Help.
Mitel 5360 SIP Phone User Guide CUSTOMIZING YOUR PHONE To customize and use your phone features, use either of the following two interfaces: Menu Key Menu Interface Web Configuration Tool MENU Key Menu Interface The fixed-function keys provide access most features on your phone. The phone’s Settings menu interface provides access to additional features. To access the Settings menu interface, press the blue Menu key .
Mitel 5360 SIP Phone User Guide Accessing the Web Configuration Tool To access the Web Configuration Tool: 1. On your phone, do the following to obtain your phone’s IP address: a. Simultaneously press and hold the UP b. Continue to hold the DOWN c. and DOWN volume keys. volume key and release the UP Press 234 on the telephone keypad and release the DOWN NETWORK SETTINGS? appears. volume key. volume key. d. Press #. (No). NETWORK PARAMETERS? appears e. Press * (Yes). VIEW CURRENT VALUES? appears. f.
Mitel 5360 SIP Phone User Guide Text Size: Allows you to specify the font size (large or small) for the 5360 SIP Phone. Calibrate Display: Allows you to calibrate the touch display for optimum touch sensitivity. About 5360 SIP Phone: This screen displays the software release. Specify Text Size To specify the text size that displays on the phone: 1. Press the blue Menu key -orTouch the Settings , then press Settings. application. 2. Press Text Size. 3. Select Large Text or Small Text. 4.
Mitel 5360 SIP Phone User Guide Text Entry Window The Text Entry window remains open during calls and other activities (see diagram below). For example, if you are entering the text of a Programmable Key label in the Settings application, and you receive an incoming call, the Text Entry’s window will remain open even though it is hidden. When you eventually re-display Settings, the edit window reappears in the same state as when Settings was hidden.
Mitel 5360 SIP Phone User Guide Input Area The Input area lets you see the text as you enter it, either in the name or number field. Text Manipulation Control Keys The text manipulation control keys provided in the Text Entry window are Cursor Left, Cursor Right, Backspace, Clear, and Delete Digit. To use these control keys, an Input Field must be selected. The Cursor Left ( ) and Cursor Right ( ) keys move the cursor left and right, respectively, in the Input Field without deleting characters.
Mitel 5360 SIP Phone User Guide Shifted Default view: This view consists of the uppercase version of the letters and the supported Unicode characters. Caps view: This view consists of the uppercase version of the letters and regular numbers. Shifted Caps view: This view consists of the lowercase version of the letters and the supported Unicode characters. Special Character view: This view consists of the supported symbols and the supported accented characters.
Mitel 5360 SIP Phone User Guide Handset Volume Control To adjust handset volume: When the handset is in use, press (UP) or (DOWN) Speaker Volume Control When on a handsfree call, press (UP) or (DOWN) Display Contrast Control To adjust display contrast: When the phone is idle, press (UP) or - 18 - (DOWN)
Mitel 5360 SIP Phone User Guide SETTING UP YOUR CONTACT LIST Use the People application to set up your contact list. Adding Names to Your Contact List You can add a name to your contact list by entering it directly using the People application or by copying a number using the To People from Call History. To add a name to your contact list using the People application: 1. Open the People application. 2. Press New. 3.
Mitel 5360 SIP Phone User Guide USING THE CALL HISTORY APPLICATION Use the Call History application to display details of your most recent 50 calls. The maximum number of entries for each type of call are: Missed: 20 Made: 15 Answered: 15 After the 50-call limit has been reached, the oldest call is replaced each time a new call is missed, made, or answered.
Mitel 5360 SIP Phone User Guide 5. Do one of the following: If necessary, use the keypad cursor left, cursor right, Delete, and Backspace keys to modify the number. . If an outgoing prefix is required to access an external trunk, you must add the digit(s. Press Dial to call the number or press To People to save the contact details to the People application. Press Press Close to return to the previous list. or at the bottom of the set to display details for another call.
Mitel 5360 SIP Phone User Guide CALL FORWARDING Call Forwarding redirects incoming calls to an alternate number when your phone is busy when you're not answering, or all the time. You can program, activate, and deactivate Call Forwarding using the Web Configuration Tool. See the Web Configuration Tool Online Help for details about programming Call Forwarding.
Mitel 5360 SIP Phone User Guide PROGRAMING FEATURES ON YOUR KEYS Use the Web Configuration Tool to program features on the phone's various keys. The following features can be programmed: Speed Dial Shared Line Call History People Forwarding Do Not Disturb (DND) Advisory Message on/off PC Application Headset on/off RSS Feed HTML Application Use the Web Configuration Tool to clear the programming from a key if it is no longer being used.
Mitel 5360 SIP Phone User Guide MAKING AND ANSWERING CALLS You can make a call using one of the following methods: Dialing the extension number or phone number Dialing a number from the People application Using the Call History application Press the programmed key associated with the party you want to call. For more information about programming keys, see Programing Features On Your Keys. Dialing the number using the dial pad Dial by Number 1. Lift the handset (optional). 2.
Mitel 5360 SIP Phone User Guide Press the dial pad key that contains the first letter of the contact name and then press the Dial icon or press Dial. 4. Continue the call using the speakerphone or lift the handset. Dial using the Call History Application 1. Press Call History. 2. Press Missed to view your missed calls (if any). All to view a list of all logs Answered to view logs of your incoming calls Made to view logs of your outgoing calls. 3.
Mitel 5360 SIP Phone User Guide To end an Auto Answer call, do one of the following: (CANCEL). - Press - Wait for the caller to hang up. Answer a Call Waiting The 5360 SIP Phone allows a default quantity of three calls waiting while you are on a call. New calls wait on the next free line. When a new call arrives, you hear a call waiting tone, the name of the new caller appears, and the corresponding Line key flashes. If all lines are busy, callers hear a busy signal.
Mitel 5360 SIP Phone User Guide To turn Mute off and return to conversation: Press (MUTE). The Mute key light turns OFF. To disable Handsfree operation: Lift the handset. To return to Handsfree operation: 1. Press (SPEAKER). 2. Hang up the handset.
Mitel 5360 SIP Phone User Guide CALL HANDLING Hold The 5360 SIP Phone supports a maximum of four simultaneously held calls. When you place a call on hold, or when another party puts you on hold, the on-hold beep reminds you that you are holding or on hold. If the handset is in its cradle, you hear the beep through the handsfree speaker. You can disable this beep if desired, using the Web Configuration Tool. Note: The call hold tone takes precedence over Music On Hold. Hold a Call Press (HOLD).
Mitel 5360 SIP Phone User Guide Mute Mute lets you temporarily turn your phone's handset, headset or handsfree microphone off during a call. To turn Mute on during a call: Press (MUTE). The (MUTE) light turns ON. To turn Mute off and return to the conversation: Press (MUTE). The (MUTE) light turns OFF. Note: If you are on a Handsfree MUTED call and you lift the handset, the handset microphone is automatically enabled and the MUTE light turns OFF.
Mitel 5360 SIP Phone User Guide Transfer a Call to a Third Party Already on Hold 1. While on a call, press (TRANS/CONF). The call is put on hold. 2. Press the Line key of the call on hold, and then press (TRANS/CONF). 3. Hang up. Conference When two parties are connected on a call, either of those parties can originate a three-way conference by adding a third party to the call in progress. Once three parties are connected, no more parties can be added to that call.
Mitel 5360 SIP Phone User Guide Messages - Advisory You can set an advisory message about your whereabouts to appear on your caller's display. To create an advisory message, access the Feature Configuration page of the Web Configuration Tool (see Accessing the Web Configuration Tool on page 12).
Mitel 5360 SIP Phone User Guide USING ADVANCED FEATURES Do Not Disturb Do Not Disturb (DND) stops incoming calls from ringing at your phone. If Do Not Disturb is enabled, callers hear a busy signal. To enable or disable Do Not Disturb, access the Key Programming page of the Web Configuration Tool (see Accessing the Web Configuration Tool on page 12). You can enable and disable DND by pressing the DND key.
Mitel 5360 SIP Phone User Guide Switch between Handset and Headset To go from handset to headset mode: 1. Lift the headset from its cradle. 2. Hang up the handset. Use the headset to communicate with your party. To go from headset to handset mode: 1. Lift the handset. 2. Replace the headset in its cradle. Use the handset to communicate with your party. Switch between Headset and Handsfree To go from headset to handsfree mode: Press (SPEAKER). Use the handsfree speaker to communicate with your party.
Mitel 5360 SIP Phone User Guide Enable/Disable RSS Feed Once an RSS Feed key is programmed, press the key to display the feed. The LED on the key will remain lit while the RSS feed scrolls continuously across Line 1 of your phone display. Press the key again to stop the feed. Note: If your Administrator has programmed a global RSS feed or branding message for your phone, this text will be displayed when your phone is idle.
Mitel 5360 SIP Phone User Guide mitel1 User 1 mitel1a Mitel Phone1 mitel1b mitel2 mitel2a User 2 Mitel Phone2 mitel2b mitel3 mitel3a User 3 mitel3b Mitel Phone3 Figure 1: Shared Line Keys and User Configuration - 35 -
Mitel 5360 SIP Phone User Guide The diagram below reflects the above example, but shows how the User Configuration and Key Programming pages (in the Web Configuration tool) are completed for Shared Line Keys. This example applies to the following procedures describing how to program Shared Line Keys.
Mitel 5360 SIP Phone User Guide Your Administrator must create a user entry (on the User List Config page of the Web Configuration tool) for the user(s) with whom you want to share a line.
Mitel 5360 SIP Phone User Guide Your Administrator must configure the type of shared line (SIP or SCA) in the Line Type field on the User List Config page.
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Mitel 5360 SIP Phone User Guide Programming Shared Line Keys 1. Access the Key Programming page of the Web Configuration Tool. (Note that the 5360 SIP IP Phone only has 8 programmable keys.) 2. Click the Key Number of the key you want to assign as a shared line. 3. From the Feature list, select Shared Line. In the example shown below, Key 12 has been configured as a Shared Line.
Mitel 5360 SIP Phone User Guide 4. From the Context list, select the User ID with which to associate this key. 5. Enter a label/description for this key (optional). 6. Click Apply to apply the changes. Shared Line Key Status Shared lines display the following indicator lamps: Shared Line Status LED Appearance Description Trying Solid Red When a user initiates a call on a shared line, the LED of that line and the LEDs of all shared lines glow red.
Mitel 5360 SIP Phone User Guide Programming Busy Lamp Field Keys The Busy Lamp Field (BLF) feature allows you to program a key on your IP phone that monitors whether or not another user is on a call. Before programming the BLF Keys, the Broadsoft server must be configured with a list of BLF users. Note: Before programming the Busy Lamp Field keys, the Broadsoft server must be configured with the blflist Group, and with the capability to provide the BLF feature to SIP phones.
Mitel 5360 SIP Phone User Guide The diagram below reflects the above example, but shows how the User Configuration and Key Programming pages (in the Web Configuration tool) are completed for BLF Keys, where mitel3 has been configured to monitor mitel1 and mitel2. This example applies to the following procedures describing how to program BLF Keys.
Mitel 5360 SIP Phone User Guide The illustration below shows an example of the User List configuration for the single user on mitel3.
Mitel 5360 SIP Phone User Guide Your Administrator must configure the BLF User Group List on the User List Config page.
Mitel 5360 SIP Phone User Guide To program a BLF Key: 1. Access the Key Programming page of the Web Configuration Tool. (Note that the 5360 SIP IP Phone only has 8 programmable keys.) 2. Click the Key Number of the key you want to assign as a BLF key. In this example, Key 11 - left is selected to monitor user mitel2 on extension 1002. 3. From the Feature list, select Speed Dial + BLF.
Mitel 5360 SIP Phone User Guide 4. From the Context list, you can only select the PRIME USER to associate this key. 5. Enter a label/description for this key to indicate which User is being monitored (optional). 6. Enter the User ID of the monitored user in the Speed Dial/RSS Address filed. 7. From the Type list, select name/number. 8. Click Apply to apply the changes. The same procedure would be followed to configure mitel1a on Key 12-(left) as the BLF Key.
Mitel 5360 SIP Phone User Guide BLF Line Status BLF Indicator Description key to pick up the call on behalf of the monitored user. Connected call Solid Green The incoming call has been answered by the monitored user. The BLF key can be used as a speed dial key to the monitored user. Time and Date A Simple Network Time Protocol (SNTP) server (version 4 or later) provides your phone with the date and time. Your Administrator configures your time zone once using the Web Configuration Tool.
Mitel 5360 SIP Phone User Guide ADMINISTRATOR TOOLS All administrator-related activities are carried out using the Web Configuration Tool.
Mitel 5360 SIP Phone User Guide USING YOUR PHONE WITH THE CORDLESS MODULE AND ACCESSORIES Cordless handsets and cordless headsets provide you with the capability to move around within your own office or adjacent offices while using your phone. These cordless devices connect to your IP phone through a Mitel Cordless Module, which attaches to the back of the phone. There are two Cordless Module types available: Digital Enhanced Cordless Telecommunications (DECT) and Bluetooth®.
Mitel 5360 SIP Phone User Guide DECT Cordless Module and Accessories on a 5360 SIP Phone Rear View of 5360 SIP Phone Elements of Your Cordless Module and Accessories Feature Function 1) Cordless Module (either DECT or Bluetooth) Attached to the back of the phone, the module contains a Light Emitting Diode (LED) indicating that a cordless device is in use; also indicates the state of pairing between the module and a cordless device.
Mitel 5360 SIP Phone User Guide Feature 7) Cordless Headset Cradle Cable (DECT only) Function Connects to the Cordless Module to provide power to the charging cradle.
Mitel 5360 SIP Phone User Guide Note: If the LED on the Cordless accessory does not start to blink after 10 seconds, the accessory requires charging or is still in factory battery saving mode (handset only). Place the accessory on the charger and charge. The green LED starts to flash indicating that the accessory is charging. It could take up to 60 minutes for the green LED to start flashing. Allow the accessory to fully charge, approximately 3 hours. 4. Press Yes to confirm pairing.
Mitel 5360 SIP Phone User Guide 6. The LED on the Bluetooth Module lights and remains lit for a few seconds and then resumes normal behavior. The Bluetooth device is paired to the Bluetooth Module. 7. Press OK to return to the Cordless Devices application. 8. Press Close to exit the application. Unpairing an Accessory To unpair a cordless accessory: 1. Press the blue Menu key and then press Cordless Devices. 2. Press the device name that you want to unpair.
Mitel 5360 SIP Phone User Guide Using the Volume Keys on Cordless Device When using a Mitel-branded cordless accessory, the Volume keys on the cordless accessory are synchronized with the Volume keys on your phone. Pressing the Volume keys on either the phone or the accessory also controls the Volume function on the other device. When using a third-party Bluetooth headset, the volume control on the headset (if one is available) is not synchronized with the Volume keys on your phone.
Mitel 5360 SIP Phone User Guide USING THE MITEL CORDLESS HANDSET The cordless handset provides office mobility, allowing you to make and answer calls while away from your desk. Replacing the standard corded handset, the cordless handset contains a rechargeable battery that charges in the handset cradle when not in use. To use the cordless handset (whether DECT or Bluetooth), you must pair the handset with the phone. For details, see Pairing the Cordless Module and Accessories on page 52.
Mitel 5360 SIP Phone User Guide Answer a Call Do one of the following: Lift the cordless handset. If the handset is already out of the cradle, press the hookswitch button on the handset. Note: If you have a call on hold on your Prime Line and answer another on a Line Appearance key, it will be presented over the speaker. Hang up Do one of the following: Replace the cordless handset in the cradle. Press the hookswitch button on the handset.
Mitel 5360 SIP Phone User Guide Handset Alerting Tones and LEDs The handset provides the following alerting tones: Feature Function Mute key on cordless device ON/OFF 2-pitch tone occurs immediately. Reminder tone occurs 30 seconds after activation and then regularly until deactivated. Mute key on Phone ON/OFF Immediate tone with Bluetooth; no immediate tone with DECT. Reminder tone occurs 30 seconds after activation and then regularly until deactivated.
Mitel 5360 SIP Phone User Guide LED Color LED State Indicates LED remains off for more than 60 minutes, then either the battery is no longer chargeable or there is a problem in the charging circuit.
Mitel 5360 SIP Phone User Guide USING THE MITEL DECT CORDLESS HEADSET The cordless headset offers the same capability as the cordless handset to make and answer phone calls away from your desk while adding the convenience of handsfree operation. When not in use, the cordless headset sits in the headset charging cradle. To use the cordless headset, you must pair the headset with the phone. For more information, see Pairing the Cordless Module and Accessories on page 52.
Mitel 5360 SIP Phone User Guide Dialing – Auto Dial Disabled To dial a number with Auto Dial disabled: 1. Lift the headset or press the hookswitch. 2. Make the call using the dial pad, or press a programmed speed dial key on the phone. Dialing – Auto Dial Enabled To dial with Auto Dial enabled: To dial the predefined Auto Dial number, press the hookswitch on the cordless handset or headset. To program Auto Dial, refer to Auto Dial on page Error! Bookmark not defined..
Mitel 5360 SIP Phone User Guide There are two LEDs associated with the cordless headset: A blue LED on the headset indicates the headset status A green LED in the headset charging cradle indicates battery status LED Color Blue (on headset) LED State Indicates Solid Headset microphone is muted Blinking Headset is in pairing mode Winking Active audio path between Headset and Module Solid for 2 seconds Pairing successful OR Off No audio path between Headset and Module OR New battery instal
Mitel 5360 SIP Phone User Guide USING A BLUETOOTH HEADSET A third-party Bluetooth headset offers some of the same capability as the Bluetooth Handset to make and answer phone calls away from your desk while adding the convenience of handsfree operation. Note: If you move out of range of the phone while connected using Bluetooth, you will notice that the audio quality quickly degrades. If you do not move back within range within about 10 seconds, the call is dropped.
Mitel 5360 SIP Phone User Guide Dialing – Auto Dial Enabled To dial a number with Auto Dial enabled: To dial the predefined Auto Dial number, press the hookswitch button on the headset. To program Auto Dial, refer to Auto Dial on page Error! Bookmark not defined..
Mitel 5360 SIP Phone User Guide USING THE CORDLESS DEVICES APPLICATION The Cordless Devices Application provides access to module information and pairing for handsets or headsets. To access the Cordless Devices Application, do one of the following: Press the blue Menu key Press a feature key you have programmed as the Cordless Devices Application key. , and then press Cordless Devices.
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