MITEL 5540 IP Console User Guide Release 1.
NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Table of Contents Chapter 1: Getting Started Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Using this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 About the Console . . . . .
Table of Contents Misdialed Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Reaching a Busy Destination or an Extension with Do Not Disturb Activated . . . . . . . . . . . . . . 20 Reaching an Extension with an Advisory Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Centralized Attendant Service (CAS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Chapter 3: Using System Functions Viewing System Alarm Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Viewing 911 Call Alarms. . . . . . . . . . . . .
Mitel 5540 IP Console - User Guide Changing Room Occupancy and Condition Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Checking-In/Checking-Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Setting/Canceling Wake-up Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Setting Room Call Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 1 Getting Started
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Introduction Introduction Take a few minutes to explore this guide – it contains all the information you need to operate the 5540 IP Console. The first section introduces you to the console. You will learn what each group of keys does and how to interpret information on the console display. This section also contains information about how to use this guide.
Mitel 5540 IP Console - User Guide About the Console Before you begin Before operating the console, check that the display shows [F1> through [F0> and the correct time and date. Also, make sure the handset is plugged into the side of the console. If any problems occur, contact your communications department for assistance. Console Components The illustration below shows the main parts of the console.
About the Console Corded Handset and Headset Ports There are two jacks on the left side. One is for the handset or headset that you use; the other is for the handset or headset used by the person training or monitoring new attendants. Console Rear Ports The cabling required to connect the console to the telephone system is located at the rear of the console. The cables should be connected by a qualified system installer and should not be adjusted by unauthorized personnel.
Mitel 5540 IP Console - User Guide Console Keys The console has three types of keys: Dialpad keys, Softkeys and Fixed Keys. Dialpad keys The dialpad on the right side of the console has 20 keys, including the standard 12 dialing keys. Ringer Volume keys: The Volume ∧ and Volume ∨ keys increase or decrease the loudness of the console ringer and handset volume. Contrast Control keys: The Contrast ∧ and Contrast ∨ keys increase or decrease the display contrast and brightness.
About the Console Each key in the bottom row has a lamp that indicates the status of a call or feature. For example, when you use a Hold key to place a call on hold, the lamp above the key lights. Use this key… When you want to… Function activate softkeys (explained in the next section), which are used for operations such as setting the console date and time and switching the console to Night Service. Trunk Group see which trunk groups are busy. Cancel clear misdialed information.
Mitel 5540 IP Console - User Guide Adjusting the Console Adjusting the Ringer Volume To raise or lower the ringer volume while the console is ringing: 1. Press and release the Volume ∧ key to increase or the Volume ∨ key to decrease the volume. 2. Repeat until the ringing is at the volume you want. Adjusting the Handset and Headset Receiver Volume The Volume keys adjust the volume of the console ringer and the volume of the handset and headset receiver.
Adjusting the Console Adjusting the Display Brightness To dim or brighten the display: 1. Press and hold Function. Note: When the Function key is pressed, the display shows the available softkeys. These softkeys can be ignored as the display will revert to normal when the F1 key is pressed. 2. Press the Contrast ∧ key until you reach the desired level of brightness. 3. Press the Contrast ∨ key to decrease the brightness to the desired level. 4. Press F1 when finished.
Mitel 5540 IP Console - User Guide Setting the Console Language The console can display call-handling information and softkey prompts in English, French or Spanish. (Other languages may be available depending on system programming.) To change languages: 1. Press Function. 2. Press [Att Function]. 3. Press [Language]. 4. Press the softkey that corresponds to the language you want.
Adjusting the Console To program Firmkeys: 1. Press Function. 2. Press [Att Function]. 3. Press [Firmkeys]. The display shows the current Firmkey programming. 4. Press the blank Firmkey (not the softkey) you want to program repeatedly until the desired options appears at that location. For example, to program the Phone Book option to the third Firmkey from the left, continue pressing that key until [Phonebook] appears at the [F3> location on the display. 5. Press [Save]. 6.
Mitel 5540 IP Console - User Guide Using a Cordless Headset with the Console The 5540 IP Console supports the Jabra GN9350e Cordless Headset. For details on how to operate these headsets, please refer to the manufacturer’s documentation. Connecting the Cordless Headset The GN9350e is comprised of a base station and a cordless headset.
Using a Cordless Headset with the Console Using the Cordless Headset for Operational Mode 1. Unplug the handset cord from the 5540 IP Console. 2. Plug the console handset cord into the handset port of the cordless base station. 3. Plug the base’s telephone cord to the handset port of the 5540 IP Console. 4. Connect the Cordless Headset cable between the AUX port of the cordless base station and the Wireless Port at the back of the 5540 IP Console.
Mitel 5540 IP Console - User Guide Using the Cordless Headset for Training Mode 1. Unplug the handset cord from the 5540 IP Console. 2. Plug the console handset cord into the headset port of the 5540 IP Console. 3. Plug the base station’s telephone cord to the handset port of the 5540 IP Console. 4. Connect the Cordless Headset cable between the AUX port of the cordless base station and the Wireless Port at the back of the 5540 IP Console.
Using a Cordless Headset with the Console Guidelines for Cordless Headset Operation The guidelines below will assist you in answering and receiving calls using the Cordless Headset: • When the headset is in the cradle, it is in the IDLE state. • When the headset is removed from the cradle, it is in the TALK state. • The headset must be in an IDLE state in order to hear ringing for an incoming call. • The headset must be in the TALK state in order to hear ringback for an outgoing call.
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Chapter 2 Call Handling
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Answering Calls Answering Calls Ringing and a flashing Answer key indicate the arrival of a call. The number next to C/W in the display indicates how many calls are waiting to be answered. The information displayed next to the softkeys [F1> to [F0> indicate the actions you can take by pressing the corresponding softkey. For example, you can answer an outside (trunk) call by pressing [Ldn 1] (Listed Directory Number 1), or an internal (extension) call by pressing [Dial 0].
Mitel 5540 IP Console - User Guide When Multiple Calls are Waiting You cannot answer a new call until the one you are engaged in is transferred, disconnected, or put on hold. Transferring Calls When a caller requests to speak to someone, ask the caller to wait a moment, and then transfer the call to the requested destination. To transfer a call: 1. Dial the destination number. The caller is automatically placed on hold while you complete the transfer. 2.
Placing Calls • Press [Msg Waiting] to send a message waiting indication to the called extension. For more information on Message Waiting, see page 28. • Press [Callback] to receive notification when the destination is free. • Press [Addt. Info] to display COS of Destination and Source. If you reach a busy extension or you are placing an outside call and all of the trunks are busy, you can request an automatic Callback. The system monitors the line and rings the console when the line becomes free.
Mitel 5540 IP Console - User Guide To retrieve a call on hold: • Press Hold that was used to place the call on hold. To access the five Hold slots available on the softkeys: 1. Press Hold 4+. The display changes as follows: The display shows that Hold slots 5, 6, and 8 are free, Hold 7 is in use, and Hold 4* is "recalling" the console. 2. Press a free [Hold] softkey. The lamp above the Hold 4+ key lights whenever any of the softkey hold slots are in use.
Setting up Conferences and Call Splitting Stacked Hold When an extension has a call on hold, or is in a conference call, and dials the attendant, the display will indicate a held or conferenced call. For example, a held call would show as: Pressing the [Conference] softkey establishes a conference call involving the console and extensions 3103 and 3045.
Mitel 5540 IP Console - User Guide Answering Recalls When an external call is transferred and the extension is busy or does not answer, the call either returns to the console within a specified time or is directed to the extension’s voice mailbox (if available). To answer a “No Answer” recall: 1. Press Answer or [Recall]. 2. Inform the caller that the destination is not answering. 3. Do one of the following: • Press [Redial Dst] to redial the same destination.
Paging from the Console Paging from the Console Three types of paging are available from the console: Public Address (PA) Paging, Extension Paging, and Park and Paging. PA Paging If your system has external paging equipment, you can place a call on hold, and then page for someone to pick up the call from the console Hold slots. You can also use PA Paging to make public announcements. Your paging equipment may be set up to access several areas or “zones.
Mitel 5540 IP Console - User Guide Extension Paging Extension Paging allows you to page extension users using their telephone speakers. This feature is available only for paging telephones that are programmed as key system telephones. You can use Extension Paging to page a specific extension (Directed Page), multiple extensions assigned to a group (Group Page), or all extensions (All Set Page). To page an extension: 1. Press Set Page. 2.
Placing Ringing or Paging Intercom Calls Placing Ringing or Paging Intercom Calls A called party can be either paged or rung when receiving an intercom call. To place either paging or ringing intercom calls: 1. Make a call. 2. Press Set Page. Setting and Canceling Do Not Disturb on an Extension Do Not Disturb (DND) prevents calls from ringing a user’s extension. You can set and cancel DND on a user’s extension while you are on a call with the user. To set or cancel DND on an extension: 1.
Mitel 5540 IP Console - User Guide Setting and Canceling Message Waiting on an Extension If an extension is busy or the user does not answer, you can send a notice to let the user know a message is waiting at the console. You can also cancel messages you left at an extension. To set or cancel Message Waiting on a ringing or busy extension: 1. Press [Msg Waiting] to set Message Waiting or [Clear Msg] to clear it.
Phonebook Phonebook Phonebook is an optional feature that allows you to find and call an extension user by typing the person’s name and extension number, department, or location. To use Phonebook to look up an extension user 1. Press the Phone Book firmkey. 2. Do one of the following: • To search by name, enter the name using the dialpad. • To search by department name, location, or extension, press [Options] and then enter the necessary information.
Mitel 5540 IP Console - User Guide Setting up a Serial Call The Serial Call feature allows outside callers to talk to more than one extension user in sequence without redialing the main business number each time. To set up a serial call while connected to an outside call: 1. Tell the caller to remain on the line after completing each call. 2. Press [Serial Call]. 3. Dial an extension number. 4. Press Release. When the extension user hangs up, the outside call returns to the console as a recall. 5.
Using Tone Signaling Using Tone Signaling You may have noticed that when you dial a number at the console, you do not hear any of the tones or pulses normally associated with telephones. This is because the console “communicates” with the rest of the telephone system using a different type of signaling. However, there are times when telephone equipment, either in or outside your office, needs to receive tones to complete a call.
Mitel 5540 IP Console - User Guide Using Directed Call Pickup Directed Call Pickup allows you to answer a call ringing at an extension. You can also use this feature to retrieve a call that you transferred to the wrong extension. To pick up a call ringing at an extension: 1. Dial the Directed Call Pickup code. (Your communications department can provide the code.) 2. Dial the extension number of the ringing extension. 3. Speak to the calling party.
Centralized Attendant Service (CAS) Centralized Attendant Service (CAS) CAS allows an attendant at one PABX to answer calls that arrive at another interconnected PABX. Except for recalls, CAS has no effect on the way you handle calls from the console. When a call from another PABX in a CAS system recalls the console, it appears as a “Dial 0” call. Keep this in mind when answering the recall as it may affect how you greet the caller.
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Chapter 3 Using System Functions
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Viewing System Alarm Information Viewing System Alarm Information An alarm indicator on the display means a fault in the telephone system has occurred. You can read information about the nature and location of the fault from the console. To read an alarm message: 1. Press Function. 2. Press [Alarm]. The display shows, for example: 3. Record all the alarm information. • Press [More...] to display additional information or other alarms (if any).
Mitel 5540 IP Console - User Guide Viewing 911 Call Alarms This feature raises an alarm at the console when an extension user places a 911 (or other designated Emergency Services number) call and identifies the extension that placed the call. With this information, you can direct emergency services (for example, police or ambulance personnel) to the location from which the call was placed.
Setting System Date and Time Setting System Date and Time You can change the date and time appearing on the console display. The time displays either in 12- or 24-format depending on system programming. To set the time: 1. Press Function. 2. Press [Att Function]. 3. Press [Date/Time]. 4. Press [12/24 Hr] to select either the 12-hour or 24-hour format. "AM" or "PM" will appear after the time in the 12-hour format. 5. Press [Set Time]. 6. Enter the current time using four digits (hh:mm).
Mitel 5540 IP Console - User Guide Canceling Call Forwarding You can cancel Call Forwarding on all extensions in the system. To set or cancel Call Forwarding on an extension: 1. Press Function. 2. Press [Att Function]. 3. Press [Cncl All Fwd]. 4. Press [Confirm]. 5. Press [Exit]. You can also set up Call Forwarding for individual extensions from the console. See “Setting/Canceling Call Forwarding” on page 45 Canceling Do Not Disturb You can cancel Do Not Disturb (DND) on all extensions in the system.
Displaying the Console Identity Displaying the Console Identity The system is identified by a software release and version number and the console by an extension. Dialing the console extension number is an alternative to dialing "0" (zero) to call the attendant.The Attendant Hold ID number is part of the Attendant Hold - Remote Retrieve feature.
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Chapter 4 Using Extension Functions
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Viewing Extension Status Viewing Extension Status You can view extension status information to determine the current assignment of services and features at an extension. To view the current status of an extension: 1. Press Function. 2. Press [Stn Function]. 3. Enter the extension number. 4. Press [Enter]. 5. Press [Upd Status]. The display shows the extension’s Class of Service (COS), Class of Restriction (COR), and whether features such as Do Not Disturb (DND) are activated. 6. Press [Exit].
Mitel 5540 IP Console - User Guide Setting/Canceling Do Not Disturb Do Not Disturb (DND) prevents calls from ringing an extension. You can set and cancel DND on any extension in the system. To set or cancel DND on an extension: 1. Press Function. 2. Press [Stn Function]. 3. Dial the extension number. 4. Press[Enter]. 5. Press [No Disturb]. The first line of the display shows "DND" to indicate that DND is set. 6. Press[Exit]. You can also set and cancel DND while on a call to an extension.
Setting/Clearing Advisory Messages Setting/Clearing Advisory Messages You can read Advisory Messages left on a phone and clear or change an existing message. To read, set, or clear an Advisory Message: 1. Press Function. 2. Press [Stn Function]. 3. Dial the extension number. 4. Press [Enter]. 5. Press [Set Up Msg]. The display shows: 6. Do one of the following: • Press [Turn Msg On] to activate the currently displayed message.
Mitel 5540 IP Console - User Guide To clear all features that are currently set on an extension: 1. Press Function. 2. Press [Stn Function]. 3. Dial the extension number. 4. Press [Enter]. 5. Press [Clear Feat]. 6. Press [Exit]. Taking an Extension Out of Service You can take an extension out of service (busy it out) if there is a problem with that extension or the system. An out-of-service extension can neither make nor receive calls. To busy out an extension: 1. Press Function. 2. Press [Stn Function].
Chapter 5 Using Trunk Functions
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Viewing Trunk Status Viewing Trunk Status You can view trunk status information to determine the current assignment of services and features on a trunk. To view the current status of an extension: 1. Press Function. 2. Press [Trk Function]. 3. Enter the trunk number. 4. Press [Enter]. 5. Press [Upd Status] to view information about the trunk such as its Class of Service (COS) and Class of Restriction (COR). 6. Press [Exit].
Mitel 5540 IP Console - User Guide To check the status of trunk groups: 1. Press Trunk Status firmkey . 2. Press [Trunk Groups]. 3. Press [Enter]. The display shows, for example: The top line lists the trunk groups, while the second line indicates the percentages busy for each group. To view the status information of a specific trunk group: 1. Press Trunk Status firmkey . 2. Press [Trunk Groups]. 3. Enter the Trunk Group number. 4. Press [Enter].
Accessing Specific Trunks Accessing Specific Trunks You can access a specific trunk and use it to make an outgoing call. To access a specific trunk: 1. Press Function. 2. Press [Trk Function]. 3. Enter the trunk number. 4. Press [Enter]. 5. Press [Att Access]. 6. Do one of the following: • If the trunk is free (as indicated by dial tone), dial the outside number. • If the trunk is busy, either press [Override] to barge into the call. Both parties will hear a long beep before you enter the conversation.
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Chapter 6 Hotel/Motel Features
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Displaying and Changing Room Data Displaying and Changing Room Data Room data includes occupancy and condition status (Vacant, Clean, Outgoing Call Restrictions, etc.) and the status of message waiting, wake-up call, and other services. You can change room data while the console is idle, or when you are connected to the room. To display or change data for a room: 1. Press the Guest Service firmkey. 2. Dial a room number (not necessary if you’re already connected to the room). 3. Press [Enter].
Mitel 5540 IP Console - User Guide Listing/Counting Rooms by Occupancy and Condition Status You can display a list of rooms by occupancy and condition status—for example, Vacant and Not Clean, or Occupied and Maid Present. The system also reports the total number of rooms that are in the state you specify. You can cycle through all rooms or start with a particular room number—for instance, the first room on the third floor. To list all rooms by occupancy and condition status: 1.
Changing Room Occupancy and Condition Status Changing Room Occupancy and Condition Status You can change the occupancy and condition status of a room while the console is idle or while you are connected to the room. The occupancy and condition states are as follows: Occupancy Condition Vacant Clean Occupied Dirty Reserved Maid Guaranteed To Inspect Unavailable To change a room’s occupancy and condition status: 1. Press the Guest Service firmkey. 2.
Mitel 5540 IP Console - User Guide Checking-In/Checking-Out Checking a guest into a room changes the room status to "Occupied". Checking a guest out of a room changes the status to "Vacant". The Call Block and Call Restriction parameters in effect for the room also change to values determined by system programming. For example, when a guest checks in, the system might remove restrictions that would prevent the guest from dialing long distance calls. To check in or check out a guest: 1.
Setting Room Call Restrictions To set or change a wake-up time when NOT connected to the guest room: 1. Press the Guest Service firmkey. 2. Dial the room number. 3. Press [Enter]. 4. Press [Wake-Up]. 5. Follow steps 1-3 from the previous procedure. Note: Some display sets can set their own timed reminder. The above procedures will also clear or change a reminder already set by the user. If the guest fails to answer the wake-up call, the system will ring the room twice more at five-minute intervals.
Mitel 5540 IP Console - User Guide The lamp above the Block key lights and stays lit until blocking is canceled. Monitoring Guest Rooms Guest can use their room phone as a listening device to monitor their room from a remote station. The remote station can be an attendant console, an extension, or an outside phone calling into the system on a DISA trunk. You can only monitor a room from an idle console. To use the console to listen in on a room that has monitoring activated: 1.
Printing Reports Printing Reports If a printer is connected to the same network as the console, you can request printed reports (audits) of message registers, room status and automatic wake-ups. Each audit has its own format and some are printed automatically. For example, when a wake-up call is set, changed or canceled, the printer automatically records it. To print a report: 1. Press the Guest Service firmkey. 2. Press [Print]. 3. Select the report you want to print. 4. Press [Exit].
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Chapter 7 Reference
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Telephone Directory Telephone Directory Name Number POLICE: FIRE: HOSPITAL: TROUBLE WITH EXTENSION OR CONSOLE: 67
Mitel 5540 IP Console - User Guide Class of Service/Restriction Each extension and trunk has a COS (Class of Service) and a COR (Class of Restriction) that defines what the user of that extension or trunk can or cannot do. The system can have up to 96 of each, although most companies use only a few. To help you answer questions from users who may be having problems with the system, you may want to record a brief description of the most common COSs and CORs.
Console Display Abbreviations Console Display Abbreviations Abb. Meaning Abb. Meaning ABS Attendant Absent MSW Message Waiting ASGND Assigned MTCE Maintenance AUTO-ANS Auto Answer Call N Network Trunk Letter - e.g.
Mitel 5540 IP Console - User Guide Advisory Messages for Display Telephones The following default messages can appear on telephones equipped with displays. Message Number Message 01 IN MEETING 02 OUT OF TOWN 03 ON VACATION 04 OUT ON A CALL 05 OUT TO LUNCH 06 GONE FOR THE DAY 07 GONE HOME 08 IN TOMORROW 09 10 11 12 13 14 15 16 17 18 19 20 Authorized users can change these messages and program 12 more for system-wide use. Keep a record of any changes and additions.
Glossary Glossary Busy out A feature allowing you to make a line or equipment indicate busy to an incoming call. In effect, you take the line out of service until it can be repaired or tested. Camp-on A feature allowing the system to queue calls directed to a busy extension, and then automatically connect the waiting party when the extension becomes free. The busy extension hears a quick beep to indicate a call is waiting.
Mitel 5540 IP Console - User Guide LDN Keys (Listed Directory Number) Call-handling keys which allow you to select the sequence in which you answer calls from outside the PABX. PABX (Private Automatic Branch Exchange) Telephone switching system for private use by a company. Recall A call which returns to the console after being transferred to a busy or unanswered extension. Software The routines, programs, and instructions required to run the system.
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Index Index Message Waiting on individual extensions, 28, 46 CAS, See Centralized Attendant Service Central Office, definition, 72 Centralized Attendant Service, 33 Class of Restriction, definition, 72 Class of Service, definition, 72 conferences, setting up, 23 console components, 4 directory number, displaying, 40 display abbreviations, 70 display, 7 handset/headset jacks, 5 intercepts, 24 keys, 6 language, changing, 10 lockout, 10 Night/Day Service, switching, 9 ringer, adjusting, 8 ringer, turn
Index French, console language, Function key, 7 10 G Group Paging, 25 Guest Room blocking room-to-room calls, 63 calling restrictions, 63 changing occupancy and condition status, 61 displaying and clearing Message Register, 64 listing rooms by occupancy and condition status, 60 printing status, 64 wake-up calls, 61 H hardware, definition, 72 Hold Hold 4+ key, 22 keys, 7 pickup, 22 placing calls on, 21 recall, 22 retrieving calls on hold, 22 stacked, 23 Hunt Group, definition, 72 reading messages, 47 set
Index busy out, 55 definition, 73 flashing, 31 viewing status of individual trunks, 53 viewing status of trunk groups, 53 system alarms, viewing and clearing, 37 software version, displaying, 40 time and date, setting, 39 T time, setting, 39 tone demonstration, 74 Tone Signaling enabling/disabling tones, voice mail, 34 transferring calls, 20, 33 Trunk Group key, 7 trunks accessing individual, 55 V 30 voice mail, affect on console operations, volume, handset/headset, 8 34 W wake-up calls printing, 64
