Aastra Model 6867i SIP IP Phone User Guide Release 3.3.1 SP3 41-001524-00 REV00 – 04.
Software License Agreement Aastra, hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement.
Content Software License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 About this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Content Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53 Emergency Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 Line and Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Content Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Dialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Pre-Dialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Content Group RTP Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160 Shared Call Appearance (SCA) Call Bridging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161 Star Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Welcome The Aastra 6867i is a 9-line SIP phone designed for power users who demand a lot from both their phones and their networks. The Aastra 6867i provides remarkable HD wideband audio and an enhanced speakerphone that utilizes dual microphones and advanced audio processing to achieve richer and clearer handsfree conversations.
Welcome Requirements The 6867i requires the following environment: • SIP-based IP PBX system or network installed and running with a SIP account created for the 6867i phone • Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext Transfer Protocol (HTTP) server, or Hyper Text Transfer Protocol over Secure Sockets Layer (SSL) (HTTPS) • Ethernet/Fast Ethernet LAN (10/100 Mbps) (Gigabit Ethernet LAN [1000 Mbps] recommended) • Category 5/5e straight-through cabling (Category
IP Phone Keys Key Panel The following sections describe the various 6867i phone key functions and how they can help you make and manage your calls and caller information. 41-001524-00 REV00 – 04.
IP Phone Keys Key Description The following table describes the keys on the 6867i: Key Description Goodbye Key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving changes. Hold Key - Places an active call on hold. To retrieve a held call, press the Hold key again or press the Pickup softkey offered on the display. For more information, see “Placing a Call on Hold” on page 110. Options Key - Accesses services and options to customize your phone.
IP Phone Keys Key Description Conference Key - Begins a conference call with the active call. For more information, see “Conferencing Calls” on page 116. Presence Key - Accesses the partial and full contact presence information screens, which provide more detailed information about the selected contact. For more information see “Presence Key” on page 56.
IP Phone Keys Dialpad Keys The 6867i has a dialpad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9 contain the letters of the alphabet.
Getting Started The 6867i must be set up and be configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted. Plugging in and Starting the Phone The 6867i automatically begins the start up sequence as soon as it is connected. The phone goes through this process the first time you plug in your phone and every time you restart your phone. The phone displays the following startup screens.
Getting Started Important! Do not unplug or remove power to the phone while it is checking or installing firmware and configuration information. If language packs were loaded to your phone by your System Administrator, the following screen displays during startup. When the configuration update is complete, the phone displays the following screens and then displays the Home screen. 8 41-001524-00 REV00 – 04.
Getting Started Network Connected/Network Disconnected If your phone successfully connects to the network the phone will go directly to the Home screen. If your phone did not successfully connect to the network, the Network Disconnected prompt appears on the display and the telephone status light turns on. Check that the cables are tightly connected to the phone and to the wall jack. The phone should automatically detect when it is reconnected and remove the Network Disconnected prompt from the screen.
Getting Started UI Overview Home Screen When the phone has successfully updated the configuration and connected to the network, the phone displays the Home screen. The Home screen displays the current line, your name (SIP screen name), the date and time, and various important status messages. It is the default screen displayed when the phone is in an idle state.
Getting Started In addition to the phone/line status indicators, status messages with regards to the following are displayed on the Home screen when the situation arises: • Number of missed calls • Phone lock status • SCA Caller IDs • XML-related text • Network status Softkeys 6 left softkeys and 4 bottom softkeys are always displayed on the Home screen. You can configure the left softkeys with up to 20 functions and configure the bottom softkeys with up to 18 functions as required.
Getting Started This screen displays the following bottom keys: • Dial • Conf (Conference) • Xfer (Transfer) These keys are context-sensitive and cannot be changed. The More softkey is also displayed if you have any configured bottom softkeys. For example, in the previous figure, the 6867i has three softkeys configured that are viewable on the next softkey “page”.
Getting Started Detailed-View Call Screen The Detailed-View Call screen brings into focus all the information available for a specific call. It is the default screen displayed for all active point-to-point calls.
Getting Started Multi-View Call Screen The Multi-View Call screen allows you to manage your calls more efficiently when you have more than one call in progress. It is particularly useful in transfer and conference scenarios. All pertinent information from the Detailed-View Call screen is also available on the Multi-View Call screen but information for two remote parties can be seen simultaneously.
Getting Started UI Navigation UI navigation is easily performed using the navigation keys located to the right of the LCD screen. Navigation Keys/ Select Button The 3 and 4 navigation keys are used to switch to the different screens and the 5 and 2 keys are used to highlight and button selects/sets options and scroll through the different lines/calls on the respective screen. Pressing the center performs various actions (such as dialing out when in the DIrectory, Callers, and Redial Lists).
Getting Started The figure below provides a visual representation of the different screens and the UI behavior when a navigation key is pressed.
Methods of Customizing Your Phone There are two ways to customize specific options on your phone: • Using the Options key on the IP phone • Using the Aastra Web UI in an Internet browser window from your PC Phone Options via the IP Phone UI You can customize your phone by pressing the tomize the following phone settings: Icon key and accessing the IP phone UI.
Methods of Customizing Your Phone Icon Option • Speed Dial Edit Restart Note: The Advanced options are Administrator-level functions only, and are not accessible by the user. These options should only be set up and changed by your System Administrator. Simplified Options List Your System Administrator may configure a simplified Options List for your phone. The following table indicates the options that may appear on your phone if the simplified Options List is applied.
Methods of Customizing Your Phone Using the IP Phone UI IP Phone UI 1. Press on the phone to enter the Options List. 2. To go to an option, use 3 and 4 to navigate to the main option and 5 and 2 to scroll through the sub options. 3. Press the button or Select softkey to select an option. 4. Use the navigation keys, dialpad keys, and softkeys that display for each option to make any desired changes. 5. Press the Save softkey to save your changes. 6.
Methods of Customizing Your Phone Phone Options via the Aastra Web UI In addition to the IP phone UI options, you can customize options on the IP phone using the Aastra Web UI. In order to access your phone using the Aastra Web UI, you need to know your phone’s IP address. To find your phone’s IP address, see “Finding Your Phone’s IP Address” on page 25. Using the Aastra Web UI Aastra Web UI 1. Open your web browser, enter the phone’s IP address or host name into the address field and press Enter.
Methods of Customizing Your Phone The following categories display in the side menu of the Aastra Web UI: Status, Operation, and Basic Settings. Category Description Status The Status section displays the network status and the MAC address of the IP phone. It also displays hardware and firmware information regarding the IP phone, and information about the SIP account(s) currently configured on the phone. The information in the Status window is read-only.
Methods of Customizing Your Phone Category Description Basic Settings Preferences - Allows you to enable/disable the following: • Display DTMF Digits • Play Call Waiting Tone • Stuttered Dial Tone • XML Beep Support • Status Scroll Delay (seconds) • Switch UI Focus to Ringing Line • Call Hold Reminder During Active Calls • Call Hold Reminder • Call Waiting Tone Period • Goodbye Key Cancels Incoming Call • Message Waiting Indicator Line • DND Key Mode • Call Forward Key Mode This category also allows you
Phone Status You can view the status of your phone using the IP phone UI or the Aastra Web UI. Phone Status via IP Phone UI The Status option on the IP phone displays the status of your phone to the LCD display.
Phone Status • Storage Note: If the Callers List or Redial List is full, the Storage screen displays information regarding the age of the oldest record stored in memory for the respective list instead of the total number of records stored. • Error Messages Note: Press the Copyright softkey to view copyright information. 24 41-001524-00 REV00 – 04.
Phone Status Finding Your Phone’s IP Address If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the browser to open the Aastra Web UI. Use the following procedure to find your phone’s IP address. IP Phone UI 1. Press to enter the Options List. 2. Press the button to enter the Status menu. 3. Use the 2 key to highlight Network. The IP address of your 6867i displays in the IP Address field in the right column. 41-001524-00 REV00 – 04.
Phone Status Phone Status via the Aastra Web UI Use the following procedure to view the phone status via the Aastra Web UI. Aastra Web UI 1. Open your web browser, enter the phone’s IP address or host name into the address field and press Enter. 2. In the Username/Password window, enter your username and password and click OK. The Status window displays for the IP phone you are accessing. Note: The default username is user and the password field is left blank.
Phone Status SIP Account Status The IP phones show the SIP registration status on the IP phone’s Status screen in the Aastra Web UI. The following table describes the status conditions that can display for the account. Status Condition Description Registered Displays this status on accounts that HAVE been registered with the SIP proxy server. Example: Line SIP Account 1 650@proxy.com:5060 Status Registered Backup Registrar Used? Yes where: • Account Number is 1 • SIP Account is 650@proxy.
Customizing Your Phone The following paragraphs describe the options available from either the IP phone UI, the Aastra Web UI, or both, and provide procedures applicable to the option. Language IP Phone UI and Web UI Language The IP phones support several different languages. You can have the IP phone UI and the Aastra Web UI display in a specific language as required. When you set the language to use, all of the display screens (menus, services, options, configuration parameters, etc.
Customizing Your Phone IP Phone UI 1. Press on the phone to enter the Options List. 2. Navigate to the Language option and press the button or Select softkey. 3. With Screen Language highlighted press the 4 key to move to selection column. 4. Use the 5 and 2 keys to scroll through and choose the desired screen language. Note: All languages may not be available for selection. The available languages are dependant on the language packs currently loaded to the IP phone.
Customizing Your Phone Input Language The 6867i supports text and character inputs in various languages (English, German, French, Spanish, Italian, Portuguese, Russian, and Nordic). Inputting textual or character information into the IP phone UI can be done using the dialpad on the phone. You can configure the Input Language feature using the Aastra Web UI or the IP phone UI. The following tables identify the language characters that you can use to enter text and characters on the 6867i.
Customizing Your Phone Spanish Key Uppercase Characters Lowercase Characters 0 0 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 ABC2ÁÀÇ abc2áàç 3 DEF3ÉÈ def3éè 4 GHI4ÏÍ ghi4ïí 5 JKL5 jkl5 6 MNO6ÑÓÒ mno6ñóò 7 PQRS7 pqrs7 8 TUV8ÚÜ tuv8úü 9 WXYZ9 wxyz9 * * * # #/\@ #/\@ German Key Uppercase Characters Lowercase Characters 0 0 0 1 1.:;=_,-'&() 1.
Customizing Your Phone Portuguese Key Uppercase Characters Lowercase Characters 0 0 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 ABC2ÁÀÂÃÇ abc2áàâãç 3 DEF3ÉÊ def3éê 4 GHI4Í ghi4í 5 JKL5 jkl5 6 MNO6ÓÔÕ mno6óôõ 7 PQRS7 pqrs7 8 TUV8ÚÜ tuv8úü 9 WXYZ9 wxyz9 * * * # #/\@ #/\@ Russian Key Uppercase Characters Lowercase Characters 0 0 0 1 1.:;=_,-'&() 1.
Customizing Your Phone Specifying the Input Language Using the IP Phone UI You can configure the language you use for input on the phone by setting the Input Language option. The default input language setting is English. IP Phone UI 1. Press on the phone to enter the Options List. 2. Navigate to the Language option and press the button or Select softkey. 3. Press the 2 key to highlight the Input Language option. 4. With Input Language highlighted press the 4 key to move to selection column.
Customizing Your Phone Specifying the Input Language Using the Aastra Web UI Aastra Web UI 1. Click on Basic Settings > Preferences > Language Settings. 2. Select a language from the Input Language field. Setting this field allows you to specify the language to use when entering text and characters in the Aastra Web UI and IP phone UI.
Customizing Your Phone Time and Date On the IP phones, the following time and date sub-options are available to be configured: • Settings: – Time Format – Daylight Savings – Date Format • Time Zone • Set Date and Time: – Use Network Time (configure time servers) – Enter Time and Date Note: All time and date settings can be configured using the IP phone UI. Time/Date Formats and Time Servers are the only two time and date settings that can be configured using the Aastra Web UI.
Customizing Your Phone 5. Press the 3 key to move to back to the options column and press the 2 key to highlight Daylight Savings. 6. With Daylight Savings highlighted press the 4 key to move to selection column. 7. Use the 5 and 2 keys to scroll through and choose the desired daylight savings setting. Valid values are: • Off • 30 min summertime • 1h summertime • Automatic (default) 8. Press the 3 key to move to back to the options column and press the 2 key to highlight Date Format. 9.
Customizing Your Phone Time Zone Configuring the Time Zone Using the IP Phone UI IP Phone UI 1. Press on the phone to enter the Options List. 2. Navigate to the Time and Date > Time Zone option and press the A list of time zones displays for different areas of the world. button or Select softkey. 3. Use the 5 and 2 keys to scroll through and highlight the desired region. Valid values are: • America • Asia • Atlantic • Australia • Europe • Pacific • Others 4.
Customizing Your Phone 3. If you want to synchronize the time and date using a time server, ensure there is a checkmark in the box corresponding to the Use Network Time setting. If there is no checkmark, press the button to enable the Use Network Time setting. a) Press the 2 key to highlight Time Server 1, Time Server 2, or Time Server 3. b) Using the keys on the dialpad, enter an IP address or domain name for the time server. Use the Backspace key to move back a space and delete a character.
Customizing Your Phone Configuring Time and Date Settings Using the Aastra Web UI Aastra Web UI 1. Click on Basic Settings > Preferences > Time and Date Setting. 2. In the Time Format field, select the time format you want to use on your phone. Valid values are: • 12h (12 hour format) (default) • 24h (24 hour format) Note: The time format you configure is applicable to the phone’s Home screen, as well as the Callers and Redial lists. 3.
Customizing Your Phone Lock Password This category allows you to change the user password for your phone. Changing your password ensures that only you can alter your phone settings and helps keep your system secure. You can change your user password using the IP phone UI or the Aastra Web UI. Note: Valid values when creating or changing a password are 0 to 4294967295 (integers only; symbols and alpha characters are not allowed). The default password is an empty string (i.e. leave the field blank).
Customizing Your Phone Locking the Phone Using the IP Phone UI IP Phone UI 1. Press on the phone to enter the Options List. 2. Navigate to the Lock > Phone Lock option and press the button or Select softkey.. 3. At the Lock the phone? prompt, press the Lock softkey or navigate to the Yes button and press the button. The message Phone is locked and lock icon displays on the Home screen. Additionally the Message Waiting Indicator (MWI) will turn on.
Customizing Your Phone Unlocking the Phone Using the IP Phone UI IP Phone UI 1. Press on the phone to enter the Options List (or press a configured Unlock softkey). 2. At the Enter Unlock Password prompt, enter your user password and press the Enter softkey or 3. At the Unlock the phone? prompt, press the Unlock softkey or navigate to the Yes button and press the button. button. Configuring Lock Settings Using the Aastra Web UI Setting a User Password Aastra Web UI 1. Click on Operation > User Password.
Customizing Your Phone Resetting a User Password If you forget your password, you can reset it and enter a new password. The reset user password feature resets the password to the factory default which is blank (no password). You can reset a user password using the Aastra Web UI only. Note: Valid values when creating or changing a password are 0 to 4294967295 (integers only; symbols and alpha characters are not allowed). The default password is an empty string (i.e. leave the field blank). Aastra Web UI 1.
Customizing Your Phone Locking and Unlocking the Phone Aastra Web UI 1. Click on Operation > Phone Lock. To Lock the Phone 2. In the Lock the Phone? field, click Lock. The message Phone is locked and lock icon displays on the Home screen. Additionally the Message Waiting Indicator (MWI) will turn on. Unlocking the Phone 3. Click on Operation > Phone Lock. 4. In the Unlock the Phone? field, click Unlock. 44 41-001524-00 REV00 – 04.
Customizing Your Phone Audio The Audio option on the IP phone allows you to set the audio mode for your IP phone, configure headset settings, and personalize ring tones and tone sets. Audio Mode The 6867i allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The Audio Mode option provides different combinations of these three methods to provide maximum flexibility in handling calls.
Customizing Your Phone Headset The Headset option allows you to set the volume level for the headset microphone and also allows you to enable/disable DHSG. Configuring Headset Mic Volume and DHSG Using the IP Phone UI IP Phone UI 1. Press on the phone to enter the Options List. 2. Navigate to the Audio > Headset option and press the button or Select softkey. 3. With Headset Mic Vol highlighted press the 4 key to move to selection column. 4.
Customizing Your Phone Ring Tones and Tone Sets There are several distinct ring tones a user can select from to set on the IP phones. You can enable/disable these ring tones on a global or per-line basis. The following table identifies the valid settings and default values for each type of configuration method.
Customizing Your Phone When you configure the country's tone set, the country-specific tone is heard on the phone for the following: • Dial tone • Secondary dial tone • Ring tone • Busy tone • Congestion tones • Call waiting tone • Ring cadence pattern You configure global ring tones and tone sets using the IP phone UI and Aastra Web UI. Configuring Ring Tones Using the IP Phone UI IP Phone UI Global configuration only 1. Press on the phone to enter the Options List. 2.
Customizing Your Phone Configuring Tone Sets Using the IP Phone UI IP Phone UI Global configuration only 1. Press on the phone to enter the Options List. 2. Navigate to the Audio > Tone Sets option and press the button or Select softkey. 3. Use the 5 and 2 keys to scroll through and choose the desired tone set. Valid values are: • Australia • Brazil • Europe • France • Germany • Italy • Italy2 • Malaysia • Mexico • Brazil • Russia • Slovakia • UK • US (default) 4.
Customizing Your Phone Configuring Ring Tones and Tone Sets Using the Aastra Web UI Aastra Web UI 1. Click on Basic Settings > Preferences > Ring Tones. For global configuration 2. In the Ring Tones section, select a country from the Tone Set field. Valid values are: • Australia • Brazil • Europe • France • Germany • Italy • Italy2 • Malaysia • Mexico • Brazil • Russia • Slovakia • UK • US (default) 3. Select a value from the Global Ring Tone field. Note: See the “Ring Tones” on page 47 for valid values.
Customizing Your Phone Display The Display option allows you to set the following on your phone: • Brightness Level • Brightness Timer The Brightness Level option on the IP phone allows you to set the amount of light that illuminates the LCD display. Use this option to set the preference of brightness level. The Brightness Timer option allows you to set the amount of time you want the LCD display to stay illuminated before turning the backlight off during a period of inactivity.
Customizing Your Phone Dialpad Live Dialpad The Live Dialpad option on the IP phone turns the live dialpad mode on or off. With the live dialpad feature enabled, the 6867i IP phone automatically dials out and turns on handsfree mode as soon as a dialpad key or softkey is pressed. With live dialpad disabled, if you dial a number while the phone is on-hook, lifting the receiver or pressing the initiates a call to that number.
Customizing Your Phone Restart You may want to restart your phone to check for updates on the server or you may occasionally need to restart your phone for configuration changes to your phone or network settings to take effect. You may also need to restart your phone if you have been asked to do so by your System Administrator or should you experience any unexpected behavior. Restarting Your Phone Using the IP Phone UI IP Phone UI 1. Press the button on the phone to enter the Options List. 2.
Customizing Your Phone Emergency Dial Plan Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when required. The emergency telephone number may differ from country to country. It is typically a three-digit number so that it can be easily remembered and dialed quickly. Some countries have a different emergency number for each of the different emergency services.
Line and Call Appearances The 6867i has 2 hard line/call appearance buttons each with a corresponding status light. Line/Call Appearances These line/call appearance buttons and lights can represent physical lines, calls for your extension, or calls from a group that your extension is part of. By pressing a line/call appearance button, you connect to the line or a call it represents. The line/call appearance light indicates the status of that line or call.
Presence Key The Presence key is used to access the contact information screens, which provide detailed information about a respective Busy Lamp Field (BLF) or Speed Dial contact. Presence Key When you press the key, you are able to view the contact’s BLF details (if a BLF key is selected), Picture ID (if applicable), as well as all the phone numbers of the contact saved in your phone’s memory. Using the Presence Key IP Phone UI 1. While on the Home Screen, press the key. 2.
Configuring Softkeys Your 6867i has 6 multi-functional left softkeys and 4 multi-functional bottom softkeys: • 6 left softkeys: programmable non-state-based softkeys (up to 20 programmable functions) • 4 bottom softkeys: programmable state-based softkeys (up to 18 programmable functions) Left Softkeys Bottom Softkeys Note: If M680i Expansion Modules are attached to the phone, you can configure up to an additional 16 softkeys on each M680i Expansion Module.
Configuring Softkeys Key Function Description Call Fwd Indicates the key is configured as a Call Forward key. When pressed, the IP phone UI displays the Call Forward menus. BLF/Xfer Indicates the key is configured as a simplified BLF key and a Transfer key. You can use this key to perform the BLF function as well as use it as a transfer key to transfer calls (programmable on the left softkeys only). Speed Dial/Xfer Indicates the key is configured as a simplified speed dial key and a transfer key.
Configuring Softkeys State-Based Softkeys On the 6867i’s bottom softkeys, you can configure a specific state to display when a softkey is being used. The following table describes the states available to configure for the softkeys. State Description Idle The phone is not being used. Connected The current line is in an active call (or the call is on hold). Incoming The phone is ringing. Outgoing The user is dialing a number, or the far-end is ringing.
Configuring Softkeys Softkey Display Behavior On the 6867i IP phone, you can configure up to 20 (left) and 18 (bottom) functions on the softkeys. If you have no softkeys configured on the IP phone, and you assign softkey functions to higher number keys in the Aastra Web UI, the key functions automatically appear in the first available position on the LCD display.
Configuring Softkeys Line Key Note: Line functionality can only be programmed on the left softkeys. You can set a softkey to act as a line/call appearance key on the 6867i. This key acts as a line that behaves the same as a hard line key (L1 and L2). For more information about the behavior of Line keys, see “Line and Call Appearances” on page 55.
Configuring Softkeys Speed Dial Key The normal function of the speed dial option allows you to dial a number quickly by pressing a key configured for speed dialing. You can program the keys on the 6867i to speed dial outside numbers, dial directly to another person’s line or extension, or quickly access features such as Caller ID (*69) and voicemail. Note: You can use a Speed Dial key while on an active call by placing the active call on hold first, and then pressing the speed dial key.
Configuring Softkeys Press-and-Hold to Create a Speed Dial (applicable to softkeys, dialpad keys, expansion module keys) Pressing and holding down a softkey, dialpad key, or expansion module key on the phone initiates a speed dial feature. Note: When creating a Speed Dial key from the IP phone UI, you must select a softkey, dialpad key, or expansion module key that has no preassigned function (key must be set to None). IP Phone UI 1.
Configuring Softkeys Creating a Dialpad Speed Dial Key Using the Speed Dial Edit Option IP Phone UI 1. Press on the phone to enter the Options List. Navigate to the Dialpad > Speed Dial Edit option and press the button or Select softkey. Note: You can press the Cancel softkey at anytime during the speed dial programming to cancel and not save the speed dial information. 2.
Configuring Softkeys Creating a Speed Dial Softkey Using the Aastra Web UI Aastra Web UI 1. Click on Operation > Softkeys and XML. or Click on Operation > Expansion Module . Softkeys 2. Select from Key 1 through Key 20 on the Top keys. or Select from Key 1 through Key 18 on the Bottom keys. 3. In the Type field, select Speed Dial to apply to the key. 4. In the Label field, enter a label to apply to this key. 5.
Configuring Softkeys Creating Dialpad Speed Dial Keys Using the Aastra Web UI Aastra Web UI 1. Click on Operation > Keypad Speed Dial. 2. Select a key from 1 through 9. 3. In the input box, enter the phone number, extension, or speed dial prefix to apply to this digit key. If you enter a speed dial prefix, you must enter the + character at the end of the prefix number (for example, 123456+). 4. In the Line field, select a line for which to apply the speed dial to. Valid values are 1 through 9. 5.
Configuring Softkeys Do Not Disturb (DND) Key The IP phones have a feature you can enable called Do Not Disturb (DND). Configuring a DND softkey allows you to quickly turn the DND feature on or off. If DND is enabled, callers calling into the phone hear a busy signal or a message, depending on how your System Administrator set up the configuration server. When DND is enabled, the icon is displayed on screen. If the phone shares a line with other phones, only the phone that has DND configured is affected.
Configuring Softkeys Busy Lamp Field (BLF) Key Notes: • BLF functionality can only be programmed on the left softkeys. • BLF feature availability is dependant on your call manager. Contact your System Administrator for more information. The BLF feature on the IP phones allows a specific extension to be monitored for state changes. BLF monitors the status (busy or idle) of extensions on the IP phone.
Configuring Softkeys BLF/List Key Notes: • BLF/List functionality can only be programmed on the left softkeys. • For use with the BroadSoft BroadWorks Release 13 or higher platform only. Your System Administrator must have BLF/List enabled on the BroadWorks call manager. Contact your System Administrator for more information. The BLF/List feature on the IP phones is specifically designed to support the BroadSoft BroadWorks Release 13 Busy Lamp Field feature.
Configuring Softkeys 4. In the Line field, select a line number that is actively registered to the appropriate SIP proxy you are using. Valid values are: • global • 1 through 9 Note: The Label and Value field are not required. The BroadWorks BLF/List name is configured in the BLF List URI field instead. 5. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey. 6.
Configuring Softkeys Automatic Call Distribution (ACD) Key (for Sylantro Call Managers) Note: ACD functionality can only be programmed on the left softkeys. The 6867i and any attached expansion modules support Automatic Call Distribution (ACD) for Sylantro call managers. The ACD feature allows the Sylantro call manager to distribute calls from a queue to registered IP phone users (agents). To use the ACD feature on an IP phone, you must first configure an ACD softkey or expansion module key.
Configuring Softkeys 5. In the Line field, select a line to apply Automatic call distribution. Valid values are 1 through 9. Expansion Module Keys 6. Select from Key 1 through Key 16. 7. In the Line field, select a line to apply Automatic call distribution. Valid values are 1 through 9. 8. Click Save Settings. Utilizing the ACD Feature Using the IP Phone UI IP Phone UI 1. Check with your Administrator to verify the queue linked to your ACD softkey. 2. Press the ACD softkey on your IP phone. 3.
Configuring Softkeys 4. To allow your phone to be available in the queue, press the Avail softkey. The following screen displays. If your IP phone status is set to Available then the server begins to distribute phone calls from this queue to your IP phone. You must manually change the state to Available in order to start receiving calls. 5. To temporarily stop receiving calls, press the press the Unavail softkey.
Configuring Softkeys XML Key The 6867i IP phone has a feature you can enable called XML (Extensible Markup Language). XML is a markup language much like HTML. Your System Administrator can create customized XML menu services and load them to your IP phone. These services include things like weather and traffic reports, contact information, company info, stock quotes, or custom call scripts. Note: The XML services must be set up by your System Administrator before you can use the key.
Configuring Softkeys 9. In the Value field, enter a URI(s) to apply to this key. Note: Contact your System Administrator for the appropriate value(s) to enter in the Value field. 10. Click Save Settings. Accessing the XML Service Using the IP Phone UI After an XML application(s) has been saved to your IP phone and a key has been configured to access the XML applications, the customized service is ready for you to use. IP Phone UI 1. Press the XML softkey on the 6867i phone. An XML screen displays. 2.
Configuring Softkeys Flash Key You can set a key to generate a flash event when it is pressed on the 6867i. You do this by setting the key to Flash. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold). Configuring a Flash Key Using the Aastra Web UI Aastra Web UI 1. Click on Operation > Softkeys and XML. or Click on Operation > Expansion Module . Softkeys 2. Select from Key 1 through Key 20 on the Top keys.
Configuring Softkeys Sprecode Key You can set a key to automatically activate specific services offered by the server by setting a key to Sprecode. For example, if the sprecode value of *82 is configured, then by pressing the key, *82 automatically activates a service provided by the server. The value you enter for this field is dependent on the services provided by the server. Contact your System Administrator for information about available services.
Configuring Softkeys Park/Pickup Keys The 6867i phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The IP phones support the Park/Pickup feature on the Asterisk, BroadWorks, Sylantro, and ININ call managers.
Configuring Softkeys 13. In the Type field, select Park. 14. In the Value field, enter the appropriate value for accessing specific services from the server. Note: The Value and Line fields are configured by the Administrator. 15. Select from Key 1 through Key 16. 16. In the Type field, select Pickup. 17. In the Value field, enter the appropriate value for accessing specific services from the server. Note: The Value and Line fields are configured by the Administrator. 18. Click Save Settings. 19.
Configuring Softkeys Last Call Return Key Using the Aastra Web UI, you can configure the Last Call Return function on a key. If you configure Last Call Return on a key, and a call comes into your phone, after you are finished with the call and hang up, you can press the key configured for Last Call Return and the phone dials the last call you received. When you configure an Last Call Return key, the label LCR displays next to that key on the IP phone.
Configuring Softkeys Call Forward Key Using the Aastra Web UI, you can configure the Call Forward function on a softkey, programmable key, or expansion module key. Use call forwarding when you want a specific account on your phone to be forwarded to another number when your phone is in the busy state or the no answer state, or both. Pressing the Call Fwd softkey on the phone accesses the Call Forward menus.
Configuring Softkeys BLF/Xfer Note: BLF/Xfer functionality can only be programmed on the left softkeys. The BLF key allows one or more extensions to be monitored, and once there is any state change with those extensions, the key shows the status of the monitored lines. The Transfer key allows a call to be transferred to other recipients blindly or consultatively. The BLF/Xfer key combines the BLF and Transfer keys' functionality together allowing the user to transfer calls or use BLF with one key.
Configuring Softkeys Configuring a BLF/Xfer Key Using the Aastra Web UI Aastra Web UI 1. Click on Operation > Softkeys and XML. or Click on Operation > Expansion Module . Softkeys 2. Select from Key 1 through Key 20 on the Top keys. 3. In the Type field, select BLF/Xfer. 4. In the Value field, enter the monitored extension or the extension to transfer calls to (for example, 3500). 5. In the Line field, select the line for which you want to use the key functionality.
Configuring Softkeys Speed Dial/Xfer The Speed Dial key allows a number to be dialed quickly by pressing one key configured for speed dialing. The Transfer key allows a call to be transferred to other recipients blindly or consultatively. The Speed Dial/Xfer key combines the Speed Dial and Transfer keys’ functionality together allowing the user to transfer calls or speed dial with one key.
Configuring Softkeys 7. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey. Expansion Module Keys 8. Select from Key 1 through Key 16. 9. In the Type field, select Speed Dial/Xfer. 10. In the Value field, enter the speed dial extension or the extension to transfer calls to (for example, 3600). 11. In the Line field, select the line for which you want to use the key functionality. Valid values are: • global • 1 through 9 12. Click Save Settings.
Configuring Softkeys Speed Dial/Conf The 6867i allows you to configure a softkey or programmable key or expansion module key to be used as a speed dial conference key (Speed Dial/Conf key) while remaining in the current call. This key allows a user on a call to conference another party at a pre-defined number while remaining in the call. For example, while on an active call, a user can use the Speed Dial/Conf key to dial a recording service and have the resulting conference recorded.
Configuring Softkeys Expansion Module Keys 8. Select from Key 1 through Key 16. 9. In the Type field, select Speed Dial/Conf. 10. In the Value field, enter the speed dial extension or the extension to add to the conference (for example, 3600). 11. In the Line field, select the line for which you want to use the key functionality. Valid values are: • global • 1 through 9 12. Click Save Settings. 41-001524-00 REV00 – 04.
Configuring Softkeys Directory Key By default, the 6867i has a dedicated Directory key. However, using the Aastra Web UI, you can assign the Directory key to any key on the left or bottom softkeys on the phone. Directory Key The Directory feature allows you to store frequently used names and numbers on the phone. You can also dial directly from a Directory entry. You can use the Directory key to access a Directory which contains a customized list of names with phone numbers and labels.
Configuring Softkeys Configuring a Directory Key Using the Aastra Web UI Aastra Web UI 1. Click on Operation > Softkeys and XML. or Click on Operation > Expansion Module . Softkeys 2. Select from Key 1 through Key 20 on the Top keys. or Select from Key 1 through Key 18 on the Bottom keys. 3. In the Type field, select Directory. 4. In the Label field, enter a label to apply to this key. 5. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.
Configuring Softkeys Callers List Key By default, the 6867i has a dedicated Callers List key. However, using the Aastra Web UI, you can assign the Callers List key to any key on the left or bottom keys on the phone. Callers List Key The Callers List is a stored log of your incoming calls. You can use the Callers List key to access a list of callers that called your phone. Note: For more information about the Callers List, see “Callers List” on page 130. 90 41-001524-00 REV00 – 04.
Configuring Softkeys Configuring a Callers List Key Using the Aastra Web UI Aastra Web UI 1. Click on Operation > Softkeys and XML. or Click on Operation > Expansion Module . Softkeys 2. Select from Key 1 through Key 20 on the Top keys. or Select from Key 1 through Key 18 on the Bottom keys. 3. In the Type field, select Callers List. 4. In the Label field, enter a label to apply to this key. 5. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.
Configuring Softkeys Redial Key By default, the 6867i has a dedicated Redial key. However, using the Aastra Web UI, you can assign the Redial key to any key on the left or bottom keys on the phone. Redial Key The Redial List is a stored log of your outgoing calls. You can use the Redial key to access a list of the most recent calls you placed. Note: For more information about the Redial List, see “Redial” on page 105. 92 41-001524-00 REV00 – 04.
Configuring Softkeys Configuring a Redial Key Using the Aastra Web UI Aastra Web UI 1. Click on Operation > Softkeys and XML. or Click on Operation > Expansion Module . Softkeys 2. Select from Key 1 through Key 20 on the Top keys. or Select from Key 1 through Key 18 on the Bottom keys. 3. In the Type field, select Redial. 4. In the Label field, enter a label to apply to this key. 5. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.
Configuring Softkeys Conference Key By default, the 6867i has a dedicated Conference key. However, using the Aastra Web UI, you can assign the Conference key to any key on the left or bottom keys on the phone. Conference Key Note: For more information about conferencing, see “Conferencing Calls” on page 116. Configuring a Conference Key Using the Aastra Web UI Aastra Web UI 1. Click on Operation > Softkeys and XML. or Click on Operation > Expansion Module . Softkeys 2.
Configuring Softkeys Transfer Key By default, the 6867i has a dedicated Transfer key. However, using the Aastra Web UI, you can assign the Transfer key to any key on the left or bottom keys on the phone. Transfer Key Note: For more information about transferring calls, see “Transferring Calls” on page 111. Configuring a Transfer Key Using the Aastra Web UI Aastra Web UI 1. Click on Operation > Softkeys and XML. or Click on Operation > Expansion Module . Softkeys 2.
Configuring Softkeys Intercom Key You can use the Intercom key to automatically connect with a remote extension for outgoing calls, and to answer an incoming intercom call. Note: For more information about the Intercom feature, see “Using Intercom Functionality” on page 104. Configuring an Intercom Key Using the Aastra Web Ui Aastra Web UI 1. Click on Operation > Softkeys and XML. or Click on Operation > Expansion Module . Softkeys 2. Select from Key 1 through Key 20 on the Top keys.
Configuring Softkeys Phone Lock Key You can configure a key on the IP phone to use as a lock/unlock key. You assign the function of the key as Phone Lock. Configuring a Phone Lock Key Aastra Web UI 1. Click on Operation > Softkeys and XML. or Click on Operation > Expansion Module . Softkeys 2. Select from Key 1 through Key 20 on the Top keys. or Select from Key 1 through Key 18 on the Bottom keys. 3. In the Type field, select Phone Lock from the list of options. Expansion Module Keys 4.
Configuring Softkeys Paging Key You can configure a Paging key on the phone that allows you to send a Real Time Transport Protocol (RTP) stream to preconfigured multicast address(es) without involving SIP signalling. You enter a multicast IP address(es) and a port number for the Paging key, that when pressed, initiates an outgoing multicast RTP session. This is called Group Paging on the IP phones. You can also specify group paging RTP addresses that the phone listens for when receiving RTP streams.
Configuring Softkeys 9. In the Value field, enter a multicast IP address and a port number for the Paging key. When you press this key, the phone initiates an outgoing multicast RTP session to the specified address using the specified port. (For example, 239.0.1.15:10000). Notes: 1. When you select Paging for the Type field, the Line field is disabled. 2. The Value field allows for one multicast address entry only. 10.
Configuring Softkeys Empty Key You can set a softkey to force a blank entry on the IP phone display for a specific key. You do this by setting the softkey to Empty. The keys are added in order (from key 1 to key 20) after any hard-coded keys have been added. If a particular key is not defined, it is ignored. Configuring an Empty Key Using the Aastra Web UI Aastra Web UI 1. Click on Operation > Softkeys and XML. or Click on Operation > Expansion Module . Softkeys 2.
Configuring Softkeys None Key Use the following procedure to delete a key’s functionality on the 6867i IP phone. Deleting a Key’s Function Using the Aastra Web UI Aastra Web UI 1. Click on Operation > Softkeys and XML. or Click on Operation > Expansion Module . 2. Choose the key you want to delete from the phone or expansion module. 3. In the Type field, select None. 4. Click Save Settings. The key function is deleted from the IP phone memory. 41-001524-00 REV00 – 04.
Making Calls This section describes ways to make calls on your 6867i phone, using your handset, speakerphone or headset. Dialing a Number First, take the phone off-hook by: • Lifting the handset • Pressing or • Pressing a line/call appearance button At the dial tone, enter the number you wish to call. Note: After dialing the number, the phone has a short delay before sending the call.
Making Calls Using Handsfree Speakerphone The handsfree feature allows you to speak to someone without using the handset or headset. Your phone must be in either the Speaker or Speaker/Headset audio mode. For more information about setting the audio mode on your phone, see “Audio Mode” on page 45. IP Phone UI • To dial using handsfree, first press and enter a number at the dial tone. • To answer a call on your phone using handsfree, press or the line/call appearance button.
Making Calls Using Intercom Functionality On the 6867 you can use the Icom key to automatically connect with a remote extension. Using the Icom Key IP Phone UI 1. Press the Icom key. 2. Enter the extension number of the person you wish to intercom or the BLF key for that extension. 3. After a beep tone, your phone automatically connects with the remote extension and you can speak through its speaker. 4. To cancel intercom, press or the Cancel key. 5.
Making Calls Redial The Redial List stores information for up to the last 100 numbers you called. Your phone logs the name/number of the called party, when you called, and if the call was answered or missed. Additional information such as the duration of the call, line used, and call features utilized during the call can also be viewed. You can view, scroll, and delete line items in the Redial List from the IP phone UI as wells as copy selected entries to the Directory.
Making Calls Accessing the Redial List IP Phone UI 1. Press Note: Press once to access the Redial List. twice to dial the most recent number you dialed from the phone. 2. Press 4 to see more detailed information about they redial entry.
Making Calls Deleting an Entry In the Redial List IP Phone UI 1. Press once to access the Redial List. 2. Use the 5 and 2 keys to scroll through the entries in the Redial List. 3. Press the Delete softkey. 4. Press the DeleteItem softkey to erase the entry. Deleting All Entries In the Redial List IP Phone UI 1. Press once to access the Redial List. 2. Press the Delete softkey. 3. Press the Delete All key to erase all items. 41-001524-00 REV00 – 04.
Making Calls Copying Entries to the Directory IP Phone UI 1. Press the key. 2. Press the 2 and 5 navigation keys to scroll through and highlight the respective Redial List entry. 3. Press the Copy softkey. The entry is copied to the Directory.
Receiving Calls When a call is ringing at your extension, the inbound callers name, extension, picture ID (if applicable), and incoming call icon display on the screen. Additionally, the line/call appearance LED flashes quickly for the incoming call. Answering an Incoming Call IP Phone UI • For handsfree operation, press incoming call. • Press , the Answer softkey, or the line/call appearance button for the for headset operation. • Lift the handset for handset operation.
Handling Calls When you are connected to a call, you can use the softkeys or hard keys on the phone to place a call on hold, transfer a call, or create a conference call. Placing a Call on Hold You can place an active call on hold by pressing the retrieve the call. key. When you place a call on hold, only your phone can IP Phone UI 1. Connect to the call (if not already connected). 2. Press the key. The screen displays the icon indicating the call is on hold.
Handling Calls Automatic Hold When juggling between calls, you do not have to press the button to go from one call to the next. The phone automatically puts your current call on hold as soon as you press a new line/call appearance button. Retrieving a Held Call If you have more than one call on hold, you can reconnect to a held call by pressing the line/call appearance button where that call is being held or by navigating to the call on the Line Selection or any Call screen and pressing or Pickup softkey.
Handling Calls Transferring Calls Use the following procedure to transfer a call to another extension. IP Phone UI 1. Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer. 2. Press the key or Xfer softkey. 3. Enter the extension number (or the outside number) to Party 2. To cancel the transfer you can either press the Cancel softkey on the display screen, press handset. , or hang up the 4.
Handling Calls Transferring an Existing Call to Another Existing Call IP Phone UI 1. Ensure you are on an active call with the party you wish to transfer (the transfer recipient should be placed on hold). Note: Direct transferring can be performed in either the Mult-View Call screen or Detailed View Call screen. 2. Press the 5 or 2 navigation keys to highlight the party to whom you wish to transfer the active call. 3. Press the 41-001524-00 REV00 – 04.2014 key or Xfer softkey.
Handling Calls Transferring to a Contact in the Directory Users can complete a transfer to a contact in their local directory. If a user is in a call and initiates a transfer, they can navkey to complete a blind or consultative transfer. igate to the Directory screen and use the IP Phone UI 1. Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer. 2. Press the 3. Press the one number). key or Xfer softkey.
Handling Calls Indication of Transferred Calls When you transfer an active call, the near-end phone displays a Call Transferred screen when a call is transferred and the far-end call is dropped. The figure below illustrates the Call Transferred screen on the 6867i phone. 41-001524-00 REV00 – 04.
Handling Calls Conferencing Calls The 6867i IP phone has a dedicated Conference key. You can use this hard key to create conference calls or use the Conf softkey offered on screen when in a connected call. Conference Key The 6867i IP phone offers two methods of conferencing: • Local conferencing (default method). • Centralized conferencing (for Sylantro and BroadSoft call managers - Administrators must enable this method).
Handling Calls 3. Wait for Party 2 to answer. When Party 2 answers, you can consult with them before adding them to the conference. 4. Press the key or Conf softkey. 5. Enter the phone number of Party 3. 41-001524-00 REV00 – 04.
Handling Calls 6. Wait for Party 3 to answer. When Party 3 answers, you can consult with them before adding them to the conference. 7. Press the key or Conf softkey again to add Party 3 to the conference. Party 2 and Party 3 will connect with you to form a conference call. 8. To drop a party from the conference, use the 5 or 2 navigation keys to highlight the desired party and press the Drop key. 118 41-001524-00 REV00 – 04.
Handling Calls Creating a Conference Call By Joining Two Existing Calls IP Phone UI 1. Ensure you are on an active call with one of the parties with whom you wish to create a conference (the other party should be placed on hold). Note: Direct conferencing can be performed in either the Mult-View Call screen or Detailed View Call screen. 2. Press the 5 or 2 navigation keys to highlight the party you wish to conference in. 3. Press the 41-001524-00 REV00 – 04.2014 key or Conf softkey.
Handling Calls Centralized Conferencing (for Sylantro and BroadSoft Call Managers) The 6867i allows you to create multiple conferences with unlimited participants (depending on your server limitations) when your Administrator enables centralized conferencing. If your Administrator does not enable centralized conferencing, then the 6867i uses local conferencing by default. Your Administrator can configure centralized conferencing globally on all lines or on specific lines.
Handling Calls Setting Up Multiple Conferences (for Sylantro Call Manager only) Note: The 6867i is limited to 9 conferences (a single conference each on lines 1 through 9). 1. Start Conference 1 using the procedures in the previous section, “Setting Up a Conference and Adding Multiple Parties (for Sylantro and BroadSoft Call Managers)” on page 120. 2.
Managing Calls The 6867i has several features that make it easier to manage calls, and to keep track of your caller history, as well as your business and personal contacts. These features include: • Directory • Callers List • DND and Call Forward Directory The Directory is your personal phone book, conveniently stored within your phone. You can enter up to 200 entries into the 6867i Directory by adding them manually or by saving the number and name from other lists stored on your phone. key.
Managing Calls Accessing and Using Your Directory IP Phone UI 1. Press the key. The Directory displays the list of entries alphabetically. The following is an example of the Directory screen. Note: If the Directory is empty, a Directory empty message displays. 2. You can view entry details by pressing the 2 and 5 navigation keys to scroll through the list. 3. To search for an entry by name, press the dialpad number corresponding to the first letter of the name (for example, press 7 for the letter P).
Managing Calls Adding New Entries to the Directory IP Phone UI 1. Press the key. 2. Press the Add New softkey. 3. Using the dialpad keys, enter the name of the entry. Note: If necessary, use the Backspace softkey to delete any characters, the 3 and 4navigation keys to move your cursor, and the ABC 4 softkey to specify uppercase letters or lowercase letters. 4. Press the 2 navigation key to move to the Label field and using the dialpad keys enter a label for the entry’s number (e.g.
Managing Calls Adding New Numbers to an Existing Directory Entry IP Phone UI 1. Press the key. 2. Press the 2 and 5 navigation keys to scroll through and highlight the respective Directory entry (or perform a search for the entry as per the steps outlined in “Accessing and Using Your Directory” on page 123). 3. Press the 4 navigation key to move to the selection column of the respective entry. 4. Press the Add New softkey. 5. Using the dialpad keys enter a label for the new number (e.g.
Managing Calls Editing Entries in the Directory IP Phone UI 1. Press the key. 2. Press the 2 and 5 navigation keys to scroll through and highlight the respective Directory entry (or perform a search for the entry as per the steps outlined in “Accessing and Using Your Directory” on page 123). 3. Press the Edit softkey. 4. Using the dialpad keys, edit the name of the entry.
Managing Calls 3. Press the Delete softkey. The following screen displays. 4. Press the Delete softkey again to delete the Directory entry. 5. Press the Cancel softkey to cancel the delete function. To delete a specific number attached to a Directory entry IP Phone UI 1. Press the key. 2. Press the 2 and 5 navigation keys to scroll through and highlight the respective Directory entry (or perform a search for the entry as per the steps outlined in “Accessing and Using Your Directory” on page 123). 3.
Managing Calls To delete all entries in the Directory IP Phone UI 1. Press the key. 2. Press the Delete softkey. The following screen displays. 3. Press the Delete All softkey to delete all the entries in the Directory. 4. Press the Cancel softkey to cancel the delete function. 128 41-001524-00 REV00 – 04.
Managing Calls Downloading the Directory to Your PC You can download the Directory to your PC via the Aastra Web UI. The phone stores the directorylist.csv file to your PC in comma-separated value (CSV) format. You can use any spreadsheet application to open the file for viewing. The following is an example of a directorylist.csv file in a spreadsheet application. The file displays the name, phone number, and line number for each Directory entry.
Managing Calls Callers List The Callers List is a stored log of your incoming calls. The 6867i telephone stores information on up to 200 incoming calls in the Callers List. Your telephone logs the name/number of the caller, when they last called, and if the call was answered or missed. Additional information such as the duration of the call, line used, and call features utilized during the call can also be viewed.
Managing Calls Accessing and Using the Callers List IP Phone UI 1. Press the key. 2. Use the 5 and 2 keys to scroll through the entries in the Callers List. 3. Press 4 to see more detailed information about they Callers List entry.
Managing Calls Editing Entries in the Callers List In the Callers List, pressing the EditNum softkey allows you to edit the entry’s number prior to dialing out or copying to the Directory. IP Phone UI 1. Press the key. 2. Use the 5 and 2 keys to scroll through the entries in the Callers List. 3. Press the EditNum softkey. 4. Using the dialpad keys, edit the number. Note: To move the cursor one digit to the right, press the 4 navigation key.
Managing Calls Deleting Entries from the Callers List You can delete individual entries from the Callers List or you can simply delete all entries in the Callers List. To delete an individual entry from the Callers List IP Phone UI 1. Press the key. 2. Use the 5 and 2 keys to scroll through the entries in the Callers List. 3. Press the Delete softkey. 4. Press the DeleteItem softkey to erase the entry. To delete all entries from the Callers List IP Phone UI 1. Press the key. 2.
Managing Calls Copying Entries to the Directory IP Phone UI 1. Press the key. 2. Press the 2 and 5 navigation keys to scroll through and highlight the respective Callers List entry. 3. Press the Copy softkey. The entry is copied to the Directory.
Managing Calls Missed Calls Indicator The IP phone has a missed calls indicator that increments the number of missed calls to the phone. The number of calls that have not been answered increment on the phone’s Home screen as # Missed Calls. As the number of unanswered calls increment, the phone numbers associated with the calls are stored in the Callers List. When the user accesses the Callers List, the missed calls message on the Home screen is cleared.
Managing Calls Downloading the Callers List to Your PC You can download the Callers List to your PC for viewing using the Aastra Web UI. When you download the Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format. You can use any spreadsheet application to open the file for viewing. The following is an example of a callerlist.csv file in a spreadsheet application. This file displays the name, phone number, and the line that the call came in on.
Managing Calls DND and Call Forward The 6867i has a feature that allows you to configure DND and Call Forward for multiple accounts on the phone. You can set specific modes for the way you want the phone to handle DND and Call Forward.
Managing Calls The following table describes the key and Message Waiting Indicator (MWI) LEDs when you enable DND on the IP phone. Key LED Behavior for All Modes (Left Softkeys Only) MWI LED Behavior for All Modes DND key LED RED if current account in focus has DND on. DND key LED off when current account in focus has DND disabled. MWI LED on if current account in focus has DND on. MWI LED off if current account in focus has DND off.
Managing Calls 4. Click on Basic Settings > Account Configuration. 5. For each account, enable DND by placing a check mark in the box. Disable DND by unchecking the box. Notes: • If you selected Account or Custom mode in Step 2, you can enable/disable each account or all accounts as applicable. If you selected Phone mode, the first account allows you to change the DND status for all accounts.
Managing Calls Configuring DND Modes Using the IP Phone UI After you add a DND key to your phone, you can toggle the DND state using this key on the phone. Use the following procedure to enable/disable DND on the IP phone. The following procedures assume you have already configured a DND key AND assumes there are multiple accounts configured on the phone. DND in Account Mode IP Phone UI 1. From the Home screen press the 4 navigation key to move to the Line Selection screen. 2.
Managing Calls Call Forward Configuration Call Forward on the IP phone allows incoming calls to be forwarded to another destination. On the 6867i, you can set Call Forward on the phone-side for a specific account or for all accounts on the phone. You can set a Call Forward mode using the Aastra Web UI at the path, Basic Settings > Preferences > General > Call Forward Key Mode: Account (default), Phone, and Custom. Call Forward behaves according to the mode you set.
Managing Calls Configuring Call Forward Using the Aastra Web UI Aastra Web UI 1. Click on Basic Settings > Preferences > General. 2. In the Call Forward Key Mode field, select a call forward mode to use on the phone. • Account (default): The Account mode allows you to configure Call Forward on a per account basis. Pressing a configured Call Forward key applies to the account in focus.
Managing Calls 4. Click on Basic Settings > Account Configuration. The illustration above shows 2 accounts configured on the phone. Accounts must be set up by your System Administrator. 5. For each account, enable the Call Forward state by placing a check mark in one or more of the following State fields: • All • Busy • No Answer The All option forwards all incoming calls for this account to the specified phone number regardless of the state of the phone.
Managing Calls 7. For the No Answer state, in the No. Rings field, enter the number of times that the account rings before forwarding the call to the specified number. Valid values are 1 through 20. Default is 1. When using the Account mode or Custom mode, you can enter a different number of rings for each account. If you use the Aastra Web UI to change the Call Forward Key Mode to Phone, all accounts synchronize to Account 1. 8. Click Save Settings. The changes takes affect immediately without a reboot.
Managing Calls 7. Using the 2 navigation key, move to the On checkbox beside the respective Call Forward mode and press the button to enable the Call Forward mode. 8. Press the Save softkey to save your changes. Call Forward in Phone Mode IP Phone UI 1. Press the configured Call Fwd softkey or press , navigate to the Call Forward option and press the button or Select softkey. The Call Forward screen displays and is applicable to all accounts configured on the phone. 2.
Managing Calls Call Forward in Custom Mode IP Phone UI 1. Press the configured Call Fwd softkey or press button or Select softkey. The Call Forward screen displays. , navigate to the Call Forward option and press the 2. Press the 3 or 4 navigation keys to change to the desired account. Note: Select All Accounts if you want your changes to be made to all the accounts configured on the phone. 3.
Additional Features This section describes additional features you can use on the 6867i phone. Display DTMF Digits A feature on the 6867i phone allows users to enable or disable DTMF (dual-tone multi-frequency) digits to display to the IP phone when using the dialpad to dial, or when dialing from a softkey or expansion module key. DTMF is the signal sent from the phone to the network that you generate when you press the phone’s touch keys. This is also known as touchtone dialing.
Additional Features Play Call Waiting Tone You can enable or disable the playing of a call waiting tone when a caller is on an active call and a new call comes into the phone. You can configure this feature using the Aastra Web UI. Configuring Call Waiting Tone Aastra Web UI 1. Click on Basic Settings > Preferences > General. 2. The Play Call Waiting Tone field is enabled by default. To disable this field, uncheck the box. 3. Click Save Settings to save your settings. 148 41-001524-00 REV00 – 04.
Additional Features Stuttered Dial Tone You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can configure this feature using the Aastra Web UI. Configuring Stuttered Dial Tone Aastra Web UI 1. Click on Basic Settings > Preferences > General. 2. The Stuttered Dial Tone field is enabled by default. To disable this field, uncheck the box. 3. Click Save Settings to save your settings. 41-001524-00 REV00 – 04.
Additional Features XML Beep Support Using the Aastra Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the XML Beep Support field at the path Basic Settings > Preferences > General. If you disable this feature, then no beep is heard when the XML application arrives to the phone.
Additional Features Status Scroll Delay Using the Aastra Web UI, you can specify a scroll delay option that allows you to set the time delay, in seconds, between the scrolling of each status message on the phone. You can specify this setting in the Status Scroll Delay (seconds) field at the path Basic Settings > Preferences > General. The default time is 5 seconds for each message to display before scrolling to the next message. You can increase or decrease this time as required.
Additional Features Switch UI Focus to Ringing Line You can configure a feature on the 6867i that controls the behavior of the phone when it receives an incoming call when it is already in a connected call. When a call comes into the phone, and the phone is already on a connected call, the phone switches focus to the ringing line to enable the user to see who is calling them. You can turn off this functionality so that the phone stays focused on the connected call.
Additional Features Call Hold Reminder During Active Calls The IP phones allow you to enable or disable the ability for the phone to initiate a continuous reminder tone on the active call when another call is on hold. For example, when this feature is enabled, and the call on Line 1 is on hold, and then the you answer a call on Line 2 and stay on that line, a reminder tone is played in the active audio path on Line 2 to remind you that there is still a call on hold on Line 1.
Additional Features Call Hold Reminder (on single hold) On the 6867i IP phone, you can enable or disable a feature that will start the reminder ring splash timer as soon as you put a call on hold (even when no other calls are active on the phone). When enabled, the phone initiates a reminder ring splash periodically for the single call on hold. When disabled, no reminder ring splash is audible. You can enable or disable this feature using the Call Hold Reminder parameter in the Aastra Web UI.
Additional Features Call Waiting Tone Period You can specify a specific time period (in seconds) for the call waiting tone to play at regular intervals on an active call using the parameter Call Waiting Tone Period. A value of 0 is the default and plays the call waiting tone only once on the active call. When the incoming caller hangs up, the call waiting tone stops on the existing active call. You can enable or disable this feature in the Aastra Web UI.
Additional Features Goodbye Key Cancels Incoming Calls The 6867i has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an active call. The parameter is called Goodbye Key Cancels Incoming Call and is configurable via the Aastra Web UI. If you enable this parameter, which is the default, pressing the are on an active call.
Additional Features Message Waiting Indicator You can configure the Message Waiting Indicator (MWI) to illuminate for a specific line or for all lines. For example, if you configure the MWI LED on Line 2 only, the LED illuminates if a voicemail is pending on Line 2. If you configure the MWI LED for all lines, the LED illuminates if a voicemail is pending on any line on the phone (lines 1 through 9). You configure the MWI using the Aastra Web UI. Configuring Message Waiting Indicator Aastra Web UI 1.
Additional Features Incoming Intercom Call Features By default, the IP phone allows incoming intercom calls to be automatically answered without having to set up an Icom key on your phone. The phone automatically plays a warning tone when it receives an incoming intercom call. It also mutes the microphone. If the intercom call comes into the phone while an active call is already present, the phone puts the active call on hold and answers the intercom call.
Additional Features Configuring Incoming Intercom Settings Aastra Web UI 1. Click on Basic Settings > Preferences > Incoming Intercom Settings. 2. The Auto-Answer field is enabled by default. The automatic answering feature is turned on for the IP phone for answering Intercom calls. To disable this field, uncheck the box. Note: If the Auto-Answer field is not checked (disabled), the phone treats the incoming intercom call as a normal call. 3. The Microphone Mute field is enabled by default.
Additional Features Group RTP Paging You can configure the phone to allow it to receive a Real Time Transport Protocol (RTP) stream from pre-configured multicast address(es) without involving SIP signalling. This is called Group Paging on the IP phones. You can specify up to 5 multicast addresses that the phone listens for on the network. This feature is configurable using the Aastra Web UI only. The 6867i in the local network listens for RTP on the pre-configured multicast address.
Additional Features Shared Call Appearance (SCA) Call Bridging Shared Call Appearance (SCA) is when incoming calls are presented to multiple phones simultaneously. For example, it is the ability to assign the boss' extension to a button on the secretary's phone. Calls can be transferred between two phones with the same extension button by simply putting the call on hold at one phone and picking it up on the other.
Additional Features Line Keys State Line LED for Local Line LED for Remote Idle Off Off Seized Solid Green Solid Red Progressing (outgoing call) Green Solid Red Alerting (incoming call) Flashing Red Off Active Solid Green Solid Red Held Slow Flashing Green Slow Flashing Red Hold Private Slow Flashing Green Solid Red Bridge-Active Solid Green Solid Red Bridge-Held Slow Flashing Green Solid Red Softkeys State Softkey Image for Local Softkey LED for Local Softkey Image for Remo
Model M680i Expansion Module The 6867i IP phone offers an optional M680i Expansion Module that attaches to the right side of the phone to provide additional programmable keys. The M680i provides 16 softkeys on the dialpad. Each key provides an LED for indicating call status. The M680i provides a paper label for convenient key labelling.
Model M680i Expansion Module Using the Expansion Modules M680i Expansion Module After configuring the softkeys on the M680i Expansion Module, you can record the name of the key on the paper labels provided with the Expansion Module. Press the key you want to use when applicable.
Troubleshooting Solutions Why is my display blank? Ensure that power is being provided to your phone. If your network does not provide inline power over Ethernet, you can obtain an additional accessory, the Aastra PoE (Power over Ethernet) inline power supply, to provide power over Ethernet locally to your phone. See the Connecting to the Network and to Power section in the Aastra 6867i Installation Guide for details.
Troubleshooting Solutions How do I restart the IP phone? You can restart the phone from the IP phone UI or through the Aastra Web UI. See “Restarting Your Phone Using the IP Phone UI”on page 53 and “Restarting Your Phone Using the Aastra Web UI”on page 53 for more information. How do I lock my phone? You can lock your phone to prevent the phone from being used or configured. You can lock the phone using any of the following: • At the path Options > Phone Lock on the IP phone UI.
Limited Warranty (Not applicable in Australia – see below for Limited Warranty in Australia) Aastra warrants this product against defects and malfunctions in accordance with Aastra's authorized, written functional specification relating to such products during a one (1) year period from the date of original purchase (“Warranty Period”).
Limited Warranty (Australia Only) The benefits under the Aastra Limited Warranty below are in addition to other rights and remedies to which you may be entitled under a law in relation to the products.
Limited Warranty (Australia Only) Warranty Repair Services Procedure: Should the product fail during the Warranty Period and you wish to make a claim under this express warranty, please contact the Aastra authorized reseller who sold you this product (details as per the invoice) and present proof of purchase. You will be responsible for shipping charges, if any.
Appendix A - Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone.
Appendix A - Time Zone Codes Time Zone Name Time Zone Code CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Yukon CH-Zurich CK-Rarotonga CL-Santiago CL-Easter CN-Beijing CO-Bogota CR-Costa Rica CU-Havana CY-Nicosia CZ-Prague NST AST EST EST CST MST PST PST CET CKS CLS EAS CST COS CST CST EES CET DE-Berlin DK-Copenhagen DM-Dominica DO-Santo Domingo CET CET AST AST EE-Tallinn ES-Madrid ES-Canary EET CET WET FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe FR-Paris E
Appendix A - Time Zone Codes Time Zone Name Time Zone Code LC-St Lucia LI-Vaduz LT-Vilnius LU-Luxembourg LV-Riga AST CET EET CET EET MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MU-Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana CET EET CET AST AST CET MUT CST CST CST CST MST MST MST PST NI-Managua NL-Amsterdam NO-Oslo NR-Nauru NU-Niue NZ-Auckland NZ-Chatham CST CET CET NRT NUT NZS CHA OM-Muscat GST PA-Panama PE-Li
Appendix A - Time Zone Codes Time Zone Name Time Zone Code TR-Istanbul TT-Port of Spain TW-Taipei EET AST CST UA-Kiev US-Eastern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii UY-Montevideo EET EST CST MST PST AKS HAS HST UYS VA-Vatican CET YU-Belgrade CET 41-001524-00 REV00 – 04.
Index Numerics 6867i additional features of ...................................................................................147 features of .............................................................................................................1 line settings ....................................................................................................... 55 making calls .....................................................................................................102 requirements of ...
Index BLF/Xfer key ....................................................................................................... 82 Call Forward key .............................................................................................. 81 callers list ................................................................................................4, 90, 92 Callers List key ........................................................................................... 94, 95 conference .........................
Index handset not working ....................................................................................165 locking/unlocking phone ...........................................................................166 no dial tone ......................................................................................................165 no ring ...............................................................................................................165 no speakerphone .....................................
Disclaimer Aastra will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice. Copyright © 2014 Mitel Networks Corporation, www.aastra.com.
