MITEL 8620/8622 IP Phone User Guide
8620/8622 IP Phone Quick Reference Guide This guide provides information for frequently used features. For more information about these and other features, refer to the user guide. For voice mail information, refer to the voice mail user guide for your system. Feature Buttons Commonly Used Feature Codes Contact your system administrator for more information about system features. Feature ACD Agent – Log In/Out Code 328 Most of the following feature codes work when your IP phone is idle.
Answering Calls Lift the handset, or press (Speaker) to answer a call while using a headset or to answer a call in Handsfree Mode. Placing Emergency Calls Dial the emergency number (911 U.S. or 999/112 Europe). The system immediately places the emergency call as soon as you dial the number, even if you do not select an outside line. Placing Internal (Intercom) Calls With or without the handset lifted, dial the extension number.
Notice This guide is released by Mitel Networks Corporation and provides information necessary to use the 8620/8622 IP Phone. The guide contents, which reflect current Mitel standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in the initial release. Future product features and applications are subject to availability and cost.
Important Safety Instructions and Precautions Remember the following safety guidelines when using the IP phone. Programming Emergency Numbers Make sure to do the following when programming emergency numbers and/or making test calls to emergency numbers: • Remain on the line and briefly explain to the dispatcher the reason for the call. • Perform tests during off-peak hours such as early morning or late evenings.
Power Requirements CAUTION Phone Damage Hazard. Make sure the IP phone is connected to the proper power supply before powering on. Contact your system administrator for more information. The phone requires any one of the following power supplies: • Power Supply Unit, part number 806.1114 or 806.1117 (Europe) • Red Hawk Single Port PowerSenseTM, Part Number 901.0407 • An industry-standard IEEE 802.
Phone Usage This equipment is not for connection to the telephone network or public coin phone service. It is only for use when connected to Mitel systems. WARNING When using your IP phone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: • Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool.
Notice to Canadian Customers The Class B digital apparatus complies with Canadian ICES-003. Notice to U.S. Customers This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Contents Contents Getting Started 1 Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 About Your IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Feature Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Handset . . . . . . . . . . . . . . . .
Contents Answering and Placing Calls 19 Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Answering Waiting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Using Automatic Call Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Redirecting Calls . . . . . . . . . . . . . . . . . . .
Contents Using Dynamic Extension Express . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Placing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Adding a Conference Party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Transferring a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Hunt Groups 51 Logging in to ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Logging out of ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Stopping the ACD Hunt Group Wrap-up Timer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Other Hunt Group Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Getting Started Getting Started Welcome The instructions in this guide are for using the 8620/8622 IP Phone on the Mitel 5000 Communications Platform (CP). The Quick Reference Guide located at the beginning of this guide is an overview of frequently used features. Your IP phone should be powered on and ready to use. If the display is blank, or if the display name, extension number, or time or date are incorrect, contact your system administrator for assistance.
Getting Started About Your IP Phone Your IP phone is equipped with a two-line display, a hearing aid-compatible handset, a Message Indicator lamp, an internal speaker and microphone, and two basic types of buttons. • Dialpad buttons: Allow you to enter numbers and letters. • Feature buttons: Provide quick access to various phone and voice mail features. This photo shows the external components of the IP phone. See “Feature Descriptions” on page 3 for more information about the IP phone features.
Getting Started Feature Descriptions The following sections describe default configurations. Your IP phone may be programmed differently. Contact your system administrator for more information. See “About Your IP Phone” on page 2 for phone feature locations. Handset The handset provided with this equipment is hearing aid compatible (HAC). If you are using a headset or if you are in Handsfree Mode, you do not need to use the handset. Display The phone has a two-line display.
Getting Started Message Indicator Lamp The Message Indicator lamp flashes or stays lit to indicate call, message, and feature activity. See “Using Messages” on page 45. NOTE By default, the Message Indicator lamp is lit when you receive new messages. However, this lamp can be programmed for other functions. Contact your system administrator for more information. Message Indicator lamp signals are described in the following table.
Getting Started Feature Buttons Feature buttons provide quick access to commonly used features. See the following table for descriptions. Button (Special) (Up) Action Activates features while on active calls. Depending on how your system is configured, you may need to press this button before you dial a feature code. (Down) Provides volume control for the ringer, handset, and speaker. Scrolls through feature options. (Speaker) Activates Handsfree Mode (speakerphone).
Getting Started Phone Connectors The 8620/8622 IP Phone has dedicated ports located on the back of the IP phone that connect both a handset and headset. In addition to handset and headset ports, the 8620/8622 IP Phone has connectors that are required for an IP phone. Two light-emitting diodes (LEDs) on the computer port (8622 IP Phone only) and LAN/Power port indicate link status and the connection speed. The phone connectors include: • Handset port: Connects to a handset.
Getting Started Phone Signals The phone has several audio and visual signals to indicate feature activity. The following are a few helpful tips: • Any buttons that are lit or blinking indicate call or feature activity. • All phone button lamps illuminate at the same time for a few seconds when the IP phone is reset or powered on. • The following actions may cause an error tone: o Pressing an invalid button combination. o Selecting a restricted feature. o Dialing a restricted or invalid number.
Getting Started Headset Instructions When using a headset, press (Speaker) to connect to or disconnect from calls. If you have both a headset and a handset connected to your IP phone and you are using the headset, you can quickly transfer audio to the handset by lifting the handset from the cradle. Press (Speaker) to transfer the call back to the headset before replacing the handset in the cradle. The headset must be hearing aid compatible (HAC).
Personalizing Your Phone Personalizing Your Phone This chapter describes features you can use to personalize your IP phone. Adjusting the Viewing Angle You can tilt the IP phone stand for a better view of the buttons and display. To adjust the viewing angle: 1. Position the bottom of the IP phone base on a flat surface. 2. Tilt the IP phone to the desired angle. 3. Place the “feet” of the support mechanism in the holes on the base to secure the position of the IP phone.
Personalizing Your Phone Adjusting the Display Contrast You can adjust the display Contrast setting. To adjust the Contrast setting: 1. While the handset is on-hook, dial 303. 2. Do one of the following: • Press (Up) or (Down) to adjust the contrast. • Press a number on the dialpad (1 = lightest, 8 = darkest) that corresponds to your desired contrast level. 3. To save the setting, press # or (Speaker).
Personalizing Your Phone Using the Dialpad Buttons to Enter Characters You can use the dialpad buttons to enter text or numbers for features such as Do-Not-Disturb (see page 61) and Station Speed Dial (see page 36). The following are guidelines when entering dialpad characters: • Press the MSG button to switch from Alpha Mode to Numeric Mode. The MSG button stays lit in Alpha Mode. It is off in Numeric Mode. • Press the MUTE button to move the cursor to the left and delete characters.
Personalizing Your Phone The following tables show the dialpad characters for the Mexican Spanish and Japanese languages. Dialpad Characters — Mexican Spanish Number of Times Dialpad Button is Pressed Button 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 1 : - / , .
Personalizing Your Phone Using Programmable Buttons For quick access, you can assign feature codes, extensions, speed-dial numbers, trunks, or other resources to your programmable buttons. You can then press the programmed buttons to activate features or place calls. See “Default Access Codes” and “Default Feature Codes” on page 14 for code lists. You cannot reprogram the default button assignments. See “Programmable Buttons” on page 4. To program a button: 1. With the handset on-hook, dial 397. 2.
Personalizing Your Phone Default Access Codes The following are default system access codes. If your system uses different codes, record the codes in the “New Code” column for reference.
Personalizing Your Phone Feature Page Code Agent Help – Request 52 375 Answer Ringing Call 19 351 Automatic IC Call Access – On/Off 19 361 Automatic Trunk Call Access – On/Off 19 360 Automatic Trunk Answer 33 350 Background Music – On/Off 10 313 Barge-In 54 386 Call Forward – All Calls 33 355 Call Forward – If Busy 33 357 Call Forward – If No Answer 33 356 Call Forward – No Answer/Busy 33 358 Call Logging 38 333 Change Language 10 301 Conference 36 5 Default Stat
Personalizing Your Phone Feature Page 16 Page Code Message – Cancel Left Message 46 366 Message – Delete Message 46 368 Message – Leave Message 45 367 Message – View or Send Message 46 365 Microphone Mute – On/Off 30 314 Page 49 7 Page Receive – On/Off 49 325 Program Buttons 13 397 Program Station Password 39 392 Programmable Buttons – Return to Default 17 395 Queue (Callback) Request 21 6 Record-A-Call 37 385 Redial 23 380 Redirect Call 20 331 Reminder Message
Personalizing Your Phone Viewing Button Assignments You can view programmable button (key) feature assignments. To view button assignments: 1. With the handset on-hook, dial 396. PRESS THE KEY TO REVIEW appears. 2. Press any of the feature buttons to display the assignment. 3. Press # or (Speaker) to exit. Resetting Programmable Buttons You can reset all buttons (keys) that you have programmed to the default assignments.
Personalizing Your Phone Activating Door Relay If the Activate Door Relay feature is enabled, you can unlock a door (i.e., “buzz” it open) through your IP phone. You can enter the Activate Door Relay feature code while idle or while on a call. This allows you to activate the feature while talking to a communications device mounted at the door without first having to hang up.
Answering and Placing Calls Answering and Placing Calls The following instructions describe how to answer and place internal and external calls and how to use related features. NOTE By default, internal (intercom) calls are assigned to the IC button, and external calls are assigned to the CALL buttons. Answering Calls Your IP phone may be preset to automatically answer incoming internal calls in Handsfree Mode. To disable Handsfree Mode, see “Using Handsfree Mode” on page 29.
Answering and Placing Calls Redirecting Calls You can redirect incoming calls to other extensions, external numbers, or send a DND message. To redirect calls: 1. While a call is ringing, dial 331. 2. Do one of the following: • Dial the extension number, or press the OUTGOING button or the Outgoing Call access code (the default code is 8), and then dial the external number. • Enter the DND code. See “Using Do-Not-Disturb (DND)” on page 47.
Answering and Placing Calls Placing Calls The following instructions describe how to place calls and related features. Placing Emergency Calls WARNING Contact your system administrator and your local Mitel provider for important information about dialing emergency services before using your IP phone. When dialing an emergency number (911 U.S. or 999/112 Europe), you do not have to press the Outgoing button or enter the Outgoing Call access code (8 is the default code).
Answering and Placing Calls Placing External Calls The following sections describe features used when placing external calls. To place an external call: 1. Press the OUTGOING button, an unlit CALL button, or enter the Outgoing Call access code (the default code is 8). 2. Dial the number. NOTES If you cannot place an external call because all outgoing lines are busy, you can request a callback, which prompts the system to contact you when a line becomes available.
Answering and Placing Calls Redialing a Number You can quickly redial the last external number dialed. Although most phones are programmed to redial the last number dialed, your system administrator can program your IP phone to redial the last number saved. You cannot redial extension numbers. To use Redial, do one of the following: • With or without the handset lifted, press REDIAL. The system automatically selects a line and dials the number.
Answering and Placing Calls Using Speed Dial You can use speed dial to quickly dial stored phone numbers. Speed-dial numbers are either stored in the system (System Speed Dial) or in your IP phone (Station Speed Dial). Using System Speed Dial Your system administrator assigns System Speed Dial location numbers, which are available to anyone in the system. Contact your system administrator for more information. To view or dial System Speed-Dial numbers: 1. Dial 381. REVIEW SYS SPEED # appears.
Answering and Placing Calls Dialing Station Speed-Dial Numbers To dial a Station Speed-Dial number: Do one of the following: • Dial 382, and then enter the Station Speed Dial bin (0 to 9). The system dials the number. • Press (Up) or (Down) to scroll through the speed-dial bins, and then press # to select the location and dial the number. NOTE You can also program buttons to dial Station Speed-Dial numbers. See “Assigning Speed-Dial Numbers to Programmable Buttons” on page 26.
Answering and Placing Calls Assigning Speed-Dial Numbers to Programmable Buttons You can assign Station or System Speed-Dial numbers to your programmable buttons. NOTE Before or after assigning the speed-dial number to a programmable button, make sure the speed-dial number has either a Station Speed Dial bin or System Speed Dial location assigned to it. For System Speed Dial numbers, numbers are preassigned to the System Speed Dial locations (000 to 999 or 0000 to 4999) by your system administrator.
Answering and Placing Calls Using the Directory You can use the Directory to find internal or external contacts or find and activate system features. The directory uses Intelligent Directory Search (IDS), which is similar to the “text on 9 keys” (T9) predictive search feature used for mobile phones. The Directory has the following three subdirectories: • Intercom: Find and dial internal numbers. • Outside: Find and dial external numbers listed in the company directory.
Answering and Placing Calls To search for a directory name or feature: 1. Dial 307, and then press one of the following: • 1 for the IC directory. • 2 for the Outside directory. • 3 for the Feature directory. 2. Press the dialpad buttons to enter (up to 20) characters. See the previous table for dialpad button character descriptions. 3. Press NOTE (Up) or (Down) to scroll through the entries. The IC directory may display two similar entries, one without an asterisk and one with an asterisk.
Call Features Call Features The following sections describe call-related features. Using Handsfree Mode You can use Handsfree Mode to activate the speakerphone. NOTES The Ring Intercom Always feature prevents calls from being answered in Handsfree Mode (see the following section). You cannot use Handsfree Mode if you are using a headset, or if you have more than one phone assigned to an extension number. To use Handsfree Mode: With the handset on-hook, dial 319. HANDSFREE MODE ON appears.
Call Features Placing Calls On Hold You can place calls on either Individual Hold or System Hold. • Individual Hold: Places an internal or external call on hold at your IP phone. • System Hold: Places an external call on hold in the system. You can then pick up the call from any phone that indicates a flashing Call button for the call, including the IP phone that placed it on hold. To place a call on Individual Hold: 1. Press (Hold). ENTER EXTENSION NUMBER appears. 2. Hang up or place another call.
Call Features Transferring Calls You can transfer calls to other extensions or external numbers. You can also transfer conference calls. See “Transferring a Conference” on page 36 for more information. NOTE If your system administrator has enabled Transfer-on-Connect for your IP phone, you are automatically connected to calls transferred to your extension after the transferring party hangs up. If this option is turned off, you must press a Call button to answer calls transferred to your extension.
Call Features Viewing Your System Information If you are on a call, you can temporarily view your user information (your user name and your extension number) and the date and time. To display your user information and the date and time: Press (Special), and then dial 300. Viewing Caller ID Information If you are currently connected to an external caller with Caller ID, you can toggle between the caller’s name and number. If the name is unavailable, CANNOT ACCESS FEATURE appears.
Call Features Forwarding Calls You can use Manual Call Forwarding or System Forwarding to forward calls. Manual Call Forwarding You can use Manual Call Forwarding to send incoming calls to another extension or external number. The following table describes Manual Call Forwarding options. Call Forward Feature Description Code Call Forward All Calls All incoming calls are forwarded. 355 Call Forward if no Answer All incoming calls are forwarded if not answered.
Call Features Using Dynamic Extension Express When you enable Dynamic Extension Express on your IP phone, your incoming calls are automatically routed to one or more preprogrammed associated destinations according to the routing steps programmed for you. Typically, your desk phone is configured to be your main extension.
Call Features When you enable Dynamic Extension Express, your incoming calls are routed as specified by the routing type programmed for you by your system administrator. The table below provides descriptions for the default routing types. Routing Type Description Mobile Twinning Calls simultaneously ring your desk phone and mobile phone, before going to voice mail. Delayed Mobile Twinning Calls ring your desk phone first, and then ring both your desk phone and mobile phone, before going to voice mail.
Call Features Placing Conference Calls You can place a conference call with up to three internal or external parties (for a total of four parties, including yourself). To place a conference call: 1. While on the first call, press the CNF button to place the call on hold. CALL NEXT PARTY TO CNF appears. 2. Place a call to the next conference party. For external calls, press OUTGOING or the Outgoing Call access code (the default code is 8), and then dial the number. 3.
Call Features Ending a Conference and Placing all Parties on Hold You can end a conference and place all conference parties on Individual Hold, allowing you to toggle between the held parties and speak to one party at a time. To end a conference and place all parties on Individual Hold: Press the CNF button, and then press appears. (Hold). CONFERENCE PARTIES ON HOLD To toggle between the held callers: Press (Hold) twice for internal parties or the flashing CALL button for external parties.
Call Features Using Call Logging Your call logs are records of your most recent missed, received, and dialed calls. A maximum of 20 entries are stored in each call log.2 You can use Call Logging to: • View recent call activity. • View caller ID information. • Return or redial calls. To use Call Logging: 1. Dial 333. 2. Select one of the following options: • Press 1 (MISS) for missed calls • Press 2 (RCV) for received calls. • Press 3 (DL) for dialed calls. • Press 4 (CLR) to clear all entries. 3.
Call Features Using Configuration Assistant If Configuration Assistant is enabled for your system, you can access this voice guided configuration portal that provides easy-to-use, remote access to the following phone configuration options: • Dynamic Extension Express (see below) • DND (see page 40) • Manual Call Forwarding (see page 41) NOTE You need a Configuration Assistant extension number to use this feature. Contact your system administrator for more information.
Call Features Changing the Dynamic Extension Express Settings NOTE This feature is available only if the authenticated extension is identified as a Dynamic Extension Express (DEE) user. See “Using Dynamic Extension Express” on page 34 for more information. To change the DDE settings using Configuration Assistant: 1. Access Configuration Assistant as described in “Accessing Configuration Assistant” on page 39. 2.
Call Features Changing the Manual Call Forwarding Settings See “Manual Call Forwarding” on page 33 for more information about Manual Call Forwarding. To change the Manual Call Forwarding settings using Configuration Assistant: 1. Access Configuration Assistant as described in “Accessing Configuration Assistant” on page 39. 2. Follow the voice prompts to change your manual call forwarding status (on or off). There is no option to provide a specific call forwarding condition, such as no answer or busy.
Call Features Using Remote Programming If the Configuration Assistant feature is enabled for your system, Mitel recommends that you use Configuration Assistant instead of the Remote Programming feature described in this section. Configuration Assistant offers an enhanced, voice guided configuration portal that provides easy-to-use, remote access to the Call Forwarding, Dynamic Extension Express, and DND features. See page 39 for using Configuration Assistant.
Call Features Changing the DND Settings See “Using Do-Not-Disturb (DND)” on page 47 for more information about using DND. To turn on DND using Remote Programming: 1. Do one of the following: • Call your DISA number (provided by your system administrator). If necessary, enter your DISA password. • Use any phone on the system. 2. Dial 359. 3. Enter your extension number. 4. Enter your password followed by #. See page 39 for details on setting up a Station password for your extension. 5. Dial 370. 6.
Call Features Changing Your Station Password You can use Remote Programming to change the station (phone) password. See page 39 for details on setting up a Station password for your extension. To change Your Station password using Remote Programming: 1. Do one of the following: • Call your DISA number (provided by your system administrator). If necessary, enter your DISA password. • Use any phone on the system. 2. Dial 359. 3. Enter your extension number. 4. Enter your password followed by #. 5.
Messages Messages The following sections describe how to use system messaging features, including: • Inter-station messages: Inter-station messages are alerts sent to your IP phone by other internal parties, notifying you to contact the party who left the message. The Message button and Message Indicator lamp notify you of the new message. You can then either delete the message or reply to the message, which automatically places a call to the party who left the message.
Messages Viewing and Responding to Messages When you have waiting messages, the MSG button and Message Indicator lamp are lit. The display shows the number of new messages. The display shows new messages as follows: • Inter-station messages sent by other internal parties are indicated by the party’s programmed user name. • Voice messages are indicated by FROM MBOX . To view or respond to messages: 1. With the handset on-hook, press the MSG button.
Messages Using Do-Not-Disturb (DND) You can use Do-Not-Disturb (DND) to stop calls and pages to your extension. When activated, internal calling parties see your selected DND message. DND does not block queue callbacks, recalls, and incoming external calls. The following table shows the 20 default DND messages. If your system administrator changes your DND messages, you can record the new messages in the “New Message” column for reference.
Messages Using Reminder Messages You can use Reminder messages to alert you at a selected time, up to 24 hours in advance. At the selected time, the Reminder message signals you with eight short tones and your display shows the message, even if you are on a call. The following table shows the 20 default Reminder messages. If your system administrator changes your Reminder messages, you can record the new messages in the “New Message” column for reference.
Messages Paging Other System Users You can place page announcements through phone speakers or external speakers (if applicable). Your system may use page zones to prevent announcements from transmitting through every phone in the system. Each page zone contains a different combination of extensions and external paging equipment. Contact your system administrator for page zone information. You can use the following table to save the page zone information for future reference.
Hunt Groups Hunt Groups Hunt groups are groups of internal parties (agents) who share a common (hunt group) extension number. Calls can either be placed to the hunt group (using the hunt group extension number) or to a specific agent (using the agent’s extension number). Hunt groups are programmed by the system administrator. Hunt groups types are either “UCD” or “ACD.” • UCD Hunt Groups: Uniform Call Distribution (UCD) agents do not log in to the hunt group to receive calls.
Hunt Groups Logging out of ACD Hunt Groups You can log out of all ACD hunt groups at once or log out of each hunt group one at a time. To log out of one or more ACD hunt group: Do one of the following: • Dial 328 to log out of all of your ACD hunt groups. The display shows AGENT LOGGED OUT OF ALL ACDS. • Dial 327 to log out of one hunt group at a time. If you were logged in to only one hunt group, the display shows AGENT LOGGED OUT OF HUNT GROUP .
Hunt Groups Diverting Hunt Group Calls You can temporarily divert hunt group calls, preventing hunt group calls to your extension. To divert hunt group calls: Dial 324 to divert calls. The display shows the feature state DIVERT HUNT GROUP CALLS. Dial 324 again to program your IP phone to accept calls. Hunt Group Supervisor Features The following features can be used by hunt group supervisors only. Accepting or Rejecting Agent Help Calls Supervisors can accept or reject Agent Help calls.
Hunt Groups Using Barge-In While monitoring a hunt group call, you can use Barge-In to join the call. To monitor and/or barge in on a call: 1. To use the speakerphone: While on hook, dial 321. You hear a confirmation tone. ENTER EXT TO MONITOR appears. To use the handset: Lift the handset, and then dial 321. You hear a confirmation tone. ENTER EXT TO MONITOR appears. 2. Dial the extension number (or press the lit station speed-dial or DSS/BLF button) of the station to be monitored.
Troubleshooting Troubleshooting The following sections can help you solve problems that you may be experiencing with your IP phone. Troubleshooting topics include: • Contact Information: Information about system administrator contacts. • Error Messages: Error messages and descriptions. • Troubleshooting Tips: Possible problems and methods to solve them. Contact Information Your system administrator can help you with items such as changing your settings or modifying phone features.
Troubleshooting Troubleshooting Tips The following table includes troubleshooting tips for phone and system features. NOTE You can often correct problems that you may be experiencing by resetting the IP phone to the default settings. See “Resetting the IP Phone to the Default Settings” on page 17. Problem Possible Solution The IP phone is not working properly. Contact your system administrator. I cannot use one or more of the features described in this guide. The feature may not be enabled.
Troubleshooting Problem Possible Solution When I try to use the Dynamic Extension Express – Handoff feature (388), the display shows NO CALL TO HANDOFF. The NO CALL TO HANDOFF display indicates that the call cannot be handed off because one of the following may have occurred: • You tried to use the Handoff feature on a call that has not been routed by Dynamic Extension Express. • You tried to use the Handoff feature on a call that the system has not yet recognized as a valid call.
Index Index A Calls answering 19 Abbreviations 3 camping-on to phone 21 About Your IP Phone 2 conference 36 placing 36 About Your Phone 2 emergency, placing 21 Account Codes, using 28 external 22 ACD Hunt Group Wrap-Up Timer, stopping 52 external, placing 22 ACD Hunt Groups forwarding 33 logging in 51 internal 21 logging out 52 logs, using 38 Agent Help monitoring 53 accepting or rejecting 53 muting the microphone 30 requesting 52 phone, queuing for 21 Agent Help Calls, accepting or
Index Connectors handset jack 6 Ending a Conference and Placing all Parties on Hold 37 Error headset jack 6 messages 55 LAN/Power jack 6 tones, phone 7 Personal Computer (PC) port 6 Error Messages 55 phone 6 Extension Numbers 14 Contact Information 55 External Calls, placing 22 Contrast, changing 10 External Numbers, redialing 23 D F Default Feature access codes 14 buttons 5 feature codes 14 codes, using 14 programmable buttons, resetting to 17 settings, returning the phone to 17 syste
Index replying to 46 Hunt Groups accepting or rejecting Agent Help 53 responding 46 Agent Help, requesting 52 using 45 agent IDs 51 viewing 46 Automatic Call Distribution (ACD) 51 voice, listening to 46 Barge-In, using 54 Messages at Other Extensions, leaving 45 calls Messages Left at Other Extensions, canceling 46 diverting 53 monitoring 53 stealing 53 logging out of 52 Messages, veiwing and responding 46 Microphone, muting 30 Monitoring Calls 53 types 51 Music, listening to 10 Uniform Cal
Index features dialpad buttons 4 feature buttons 5 Ring/Message Indicator 4 speaker 4 ring tone, selecting 9 signals 7 viewing angle, changing 9 Phone Connectors 6 Speed Dial 24 entries, deleting 25 Station, using 24 System, using 24 using 24 Speed Dial Numbers to Programmable Buttons, assigning 26 STAR Codes, telephone company 56 Station Messages canceling 46 Phone Signals 7 deleting 46 Phone to the Default Settings, resetting 17 leaving 45 Programmable Buttons 4, 13 replying to 46 resetting 17 res
Index W Waiting Calls, answering 19 Welcome 1 Wrap-Up Timer, stopping 52 Mitel® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Page 63
Part No. 550.
