User guide

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Document Part Number 835.3262-1 Page 1

A946/4373A © Mitel Networks Corporation September 2009

Mitel

5000 Communications Platform

Phone User Guide Supplement

For Version 3.2 Software

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Affected User Guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

5000 CP Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

8528 and 8568 Digital Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

5304 IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

5320 IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

5312/5324 IP Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

12-Button and 48-Button Programmable Key Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Personal Call Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Personal Call Routing Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Using Personal Call Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Enabling and Disabling Personal Call Routing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Answering Routed Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Using the Handoff Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Using Remote Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

5330 and 5340 IP Phone Display Enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Embedded Screen Saver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Text Size Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Support for NuPoint UM Displays and Menu Button Options . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Summary of content (17 pages)

PAGE 1
Mitel® 5000 Communications Platform Phone User Guide Supplement For Version 3.2 Software Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Affected User Guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 5000 CP Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Introduction Introduction This user guide supplement was created for the Mitel 5000 Communications Platform (CP) version 3.2 software release. This supplement specifies the affected 5000 CP user guides, and provides information and instructions for the 5000 CP v3.2 new features and changes.
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5000 CP Devices 5000 CP Devices 5000 CP v3.2 includes support for the following devices: • “8528 and 8568 Digital Telephones” below • “5304 IP Phone” on page 5 • “5320 IP Phone” on page 6 • “5312/5324 IP Phones” on page 7 • “12-Button and 48-Button Programmable Key Modules” on page 8 8528 and 8568 Digital Telephones The new Mitel 8528 and 8568 digital telephones replace the existing 8520 and 8560 digital telephones, respectively. The 8528 provides a 2-line Liquid Crystal Display (LCD).
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8528 and 8568 Digital Telephones The new 8528 and 8568 telephones function similar to the 8520 and 8560, but include the following functional differences: • The 8528 and 8568 require 5000 CP software v3.2 or later. They are not backwardcompatible with previous 5000 CP software versions and they are not compatible with Inter-Tel Axxess systems. • The 8528 and 8568 run on programmable firmware that is downloaded to the telephone when it first comes online and when updates become available.
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304 IP Phone 5304 IP Phone The Mitel 5304 IP phone is a compact, feature-rich phone that provides voice communication over an IP network. The 5304 has a back-lit liquid crystal display (LCD), display-assisted feature access, and a Ring/Message Indicator. In addition, for one-touch feature access, the 5304 has nine programmable buttons. An image of the 5304 IP phone is provided below.
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5320 IP Phone 5320 IP Phone The 5320 IP phone is a full-feature, dual port phone that provides voice communication over an IP network. The phone has a 160 x 320 (pixels) liquid crystal display (LED), self-labeling programmable buttons, on-hook dialing, and a Ring/Message Indicator. For one-touch feature access, the 5320 IP Phone has11 programmable buttons, and 10 fixed feature buttons to access commonly used features such as Transfer, Redial, Mute, etc. An image of the 5320 IP phone is shown below.
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5312/5324 IP Phones 5312/5324 IP Phones The 5312/5324 IP phones function similar to the 5212/5224 IP phones on the 5000 CP system. Prior to v3.2, the 5312/5324 IP phones were supported by 5000 CP system software, however, when the phones came online, they simulated the 5212/5224 IP phones. For v3.2 and later, the 5312/5324 IP phones now come online as the appropriate model IP phone. The 5312/53224 IP phones are full-feature, dual port phones that provide voice communication over an IP network.
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12-Button and 48-Button Programmable Key Modules 12-Button and 48-Button Programmable Key Modules The Programmable Key Modules (PKM) are peripheral devices that provide additional programmable buttons for the Mitel 5224 and 5324 IP phones and the 8528 and 8568 digital telephones. There is a 12-button PKM and a 48-button PKM, which provide one-button access to extensions, trunks, features, or other resources. Images of both PKMs appear below.
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Personal Call Routing Personal Call Routing When you enable Personal Call Routing on your phone, your incoming calls are automatically routed to one or more preprogrammed associated destinations according to the routing steps programmed for you. Typically, your desk phone is configured as your main extension.
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Using Personal Call Routing Using Personal Call Routing When you enable Personal Call Routing, your incoming calls are routed as specified by the routing type programmed for you by your system administrator. The table below provides descriptions for the default routing types. Routing Type Description Mobile Twinning Calls simultaneously ring your desk phone and mobile phone, before going to voice mail.
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Using the Handoff Feature Using the Handoff Feature Personal Call Routing also includes the Handoff feature that allows you to “push” calls from your main extension to your associated destinations, and “pull” calls from your mobile and home phones back to your main extensions (see page 9). To use the Personal Call Routing – Handoff “push” feature: 1. While on an active call, press the Special button, and then dial 388.
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Troubleshooting Troubleshooting When attempting to use the handoff feature, you may see the NO CALL TO HANDOFF display. This message indicates that one of the following may have occurred: • You tried to use the Handoff feature on a call that has not been routed by Personal Call Routing. • You tried to use the Handoff feature on a call that the system has not yet recognized as a valid call. • You tried to use the Handoff feature on an unsupported extension.
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5330 and 5340 IP Phone Display Enhancements 5330 and 5340 IP Phone Display Enhancements For v3.2 and later, the 5000 CP supports two display enhancements for the 5330 and 5340 IP phones: • “Embedded Screen Saver” below • “Text Size Control” on page 16 These features are also supported on the new 5320 IP phone (see page 6). Embedded Screen Saver For software version 3.2 and later, the 5330 and 5340 IP phones now include an embedded screen saver that you can configure for your display.
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Embedded Screen Saver Screen saver options include the following: • Screen saver timeout: Specifies how long your phone is idle before it enters screen saver mode. Options include 1 minute, 5 minutes, 10 minutes, and 15 minutes. By default, the timeout period is set to 5 minutes. • Display Image option: Specifies how your phone’s screen saver mode functions: o If you enable the screen saver image, the image appears and your backlight dims when your phone enters screen saver mode.
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Embedded Screen Saver b. If desired, enable the Display Image option: o If you enable the Display Image option, the screen saver image appears and your backlight dims when your phone enters screen saver mode, as specified by the screen saver timeout setting. o If you disable the Display Image option, only your backlight dims (if your phone has a backlight) when your phone enters screen saver mode, as specified by the screen saver timeout setting. This is the default setting. c.
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Text Size Control Text Size Control For software v3.2 and later, if you are using a 5330 or 5340 IP phone, you can control the size of the text that appears on the display for programmable buttons. This enhancement does not apply to the text size that appears on the display for the menu buttons. Text size options include: • Large text: Provides one line of basic information for the features and functions programmed for the button. Large text is enabled by default.
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Support for NuPoint UM Displays and Menu Button Options To change the text size on a 5330 or 5340 display: 1. Press (Applications). 2. Press Text Size. 3. Select Large Text or Small Text. 4. Press Save to save the setting. 5. Press Close to exit the Applications menu. Support for NuPoint UM Displays and Menu Button Options 5000 CP v3.2 software includes support for the displays and menu button options provided by the NuPoint Unified Messaging (UM) voice mail product.