MITEL 8662 IP Phone User Guide
Mitel 8662 IP Phone Quick Reference Guide This guide provides information for frequently used features. For more information about these and other features, refer to the user guide. For voice mail information, refer to the voice mail user guide for your system. Feature Buttons Commonly Used Feature Codes Contact your system administrator for more information about system features. Feature Code ACD Agent – Log In/Out 328 Most of the following feature codes work when your phone is idle.
Answering Calls Lift the handset, or press (Speaker) to answer a call while using a headset or to answer a call in Handsfree Mode. Placing Emergency Calls Dial the emergency number (911 U.S. or 999/112 Europe). The system immediately places the emergency call as soon as you dial the number, even if you do not select an outside line. Placing Internal (Intercom) Calls With or without the handset lifted, dial the extension number.
Notice This guide is released by Mitel Networks Corporation and provides information necessary to use 8662 IP Phone. The guide contents, which reflect current Mitel standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in the initial release. Future product features and applications are subject to availability and cost.
Important Safety Instructions and Precautions Remember the following safety guidelines when using the phone. Programming Emergency Numbers Make sure to do the following when programming emergency numbers and/or making test calls to emergency numbers: • Remain on the line and briefly explain to the dispatcher the reason for the call. • Perform tests during off-peak hours such as early morning or late evenings.
Power Requirements CAUTION Phone Damage Hazard. If you are using an IP phone, make sure it is connected to the proper power supply before powering on. Contact your system administrator for more information. The IP phone requires any one of the following power supplies: • Inter-Tel Power Supply Unit, part number 806.1114 or 806.1117 (Europe), or Mitel Universal Power Supply Unit, part number 828.1766 • Red Hawk Single Port PowerSenseTM, Part Number 901.0407 • An industry-standard IEEE 802.
Phone Usage This equipment is not for connection to the telephone network or public coin phone service. It is only for use when connected to Mitel systems. WARNING When using your phone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: • Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool.
Notice to Canadian Customers The Class B digital apparatus complies with Canadian ICES-003. Notice to U.S. Customers This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Contents Contents Getting Started 1 Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 About Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Feature Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Handset . . . . . . . . . . . . . . . .
Contents Answering and Placing Calls 19 Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Answering Waiting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Using Automatic Call Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Redirecting Calls . . . . . . . . . . . . . .
Contents Using Dynamic Extension Express . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Placing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Adding a Conference Party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Transferring a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Hunt Groups 51 Logging in to ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Logging out of ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Stopping the ACD Hunt Group Wrap-up Timer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Other Hunt Group Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Getting Started Getting Started Welcome The instructions in this guide are for using your 8662 IP Phoneon the Mitel 5000 Communications Platform (CP). The Quick Reference Guide located at the beginning of this user guide is an overview of frequently used features. Your phone should be powered on and ready to use. If the display is blank, or if the display name, extension number, or time or date are incorrect, contact your system administrator for assistance.
Getting Started About Your Phone Your phone is equipped with a six-line display, a hearing aid-compatible handset, a Message Indicator lamp, an internal speaker and microphone, and three types of buttons. See “Feature Descriptions” on page 3 for more information about the phone features.
Getting Started Feature Descriptions The following sections describe default configurations. Your phone may be programmed differently. Contact your system administrator for more information. See “About Your Phone” on page 2 for phone feature locations. Handset The handset provided with this equipment is hearing aid compatible (HAC). If you are using a headset or if you are in Handsfree Mode, you do not need to use the handset. Display The phone has a six-line display.
Getting Started Message Indicator Lamp The Message Indicator lamp flashes or stays lit to indicate call, message, and feature activity. See “Leaving Messages at Other Extensions” on page 45. NOTE By default, the Message Indicator lamp is lit when you receive new messages. However, this lamp can be programmed for other functions. Contact your system administrator for more information. Message Indicator lamp signals are described in the following table.
Getting Started Feature Buttons Feature buttons provide quick access to commonly used features. See the following table for descriptions. Button (Special) (Up) (Down) Action Activates features while on active calls. Depending on how your system is configured, you may need to press this button before you dial a feature code. Provides volume control for the ringer, handset, and speaker. Scrolls through feature options. (Speaker) Activates Handsfree Mode (speakerphone).
Getting Started Phone Connectors The phone connectors include: Headset port Handset port • Handset port: Connects to a handset. • Headset port: Connects to a headset. • Personal computer (PC) port: Connects to a computer or another 10/100 Ethernet device. • LAN/Power port: Connects to a power supply. PC port LAN/Power port Phone Signals The phone has several audio and visual signals to indicate feature activity.
Getting Started Headset Instructions When using a headset, press (Speaker) to connect to or disconnect from calls. If you have both a headset and a handset connected to your phone and you are using the headset, you can quickly transfer audio to the handset by lifting the handset from the cradle. Press to transfer the call back to the headset before replacing the handset in the cradle. The headset must be HAC.
Personalizing Your Phone Personalizing Your Phone This chapter describes features you can use to personalize your phone. Adjusting the Viewing Angle You can tilt the phone stand for a better view of the buttons and display. To adjust the viewing angle: 1. Position the bottom of the phone base on a flat surface. 2. Tilt the phone to the desired angle. 3. Place the “feet” of the support mechanism in the holes on the base to secure the position of the phone.
Personalizing Your Phone Adjusting the Display Contrast You can adjust the display Contrast setting. To adjust the Contrast setting: 1. While the handset is on-hook, dial 303. 2. Do one of the following: • Press (Up) or (Down) to adjust the contrast. • Press a number on the dialpad (1 = lightest, 8 = darkest) that corresponds to your desired contrast level. 3. To save the setting, press # or (Speaker).
Personalizing Your Phone Using the Dialpad Buttons to Enter Characters You can use the dialpad buttons to enter text or numbers for features such as Do-Not-Disturb (see page 57) and Station Speed Dial (see page 32). The following are guidelines when entering dialpad characters: • Press (Message) to switch from Alpha Mode to Numeric Mode. The MSG button stays lit in Alpha Mode. It is off in Numeric Mode. • Press the MUTE button to move the cursor to the left and delete characters.
Personalizing Your Phone Dialpad Characters — Mexican Spanish Number of Times Dialpad Button is Pressed Button 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 1 : - / , .
Personalizing Your Phone Using Programmable Buttons For quick access, you can assign feature codes, extensions, speed-dial numbers, trunks, or other resources to your programmable buttons. You can then press the programmed buttons to activate features or place calls. See “Default Access Codes” and “Default Feature Codes” on page 15 for code lists. You cannot reprogram the default button assignments. See “Programmable Buttons” on page 4. To program a button: 1. With the handset on-hook, dial 397. 2.
Personalizing Your Phone Default Access Codes The following are default system access codes. If your system uses different codes, record the codes in the “New Code” column for reference.
Personalizing Your Phone Default Feature Codes The following table lists default feature codes.2 If your system administrator changes any of the default codes, you can record the new codes in the “New Code” column for reference. NOTE Most of the following feature codes work when your phone is idle. However, if you are on an active call or if the phone is off-hook, you may need to press (Special) before you enter the feature code to activate the feature.
Personalizing Your Phone Feature Page 16 Page Code Do-Not-Disturb – Cancel 47 371 Do-Not-Disturb – On/Off 47 372 Do-Not-Disturb – Override 47 373 Dynamic Extension Express On 32 363 Dynamic Extension Express Off 32 362 Dynamic Extension Express On/Off 32 364 Dynamic Extension Express Handoff 32 388 Group Listen 36 312 Handsfree – On/Off 27 319 Headset – Off 7 316 Headset – On 7 315 Headset – On/Off 7 317 Hold – Individual 28 336 Hold – System 28 335 Hookflash (R
Personalizing Your Phone Feature Page Code Ring Intercom Always – On/Off 27 377 Ring Tone Selection 9 398 Station Monitor 53 321 Station Speed Dial 23 382 Station Speed Dial – Programming 23 383 Steal Call 53 387 System Forward – Off 31 353 System Forward – On 31 352 System Forward – On/Off 31 354 System Speed Dial 23 381 Switch Keymap 18 399 Transfer To Hold 29 346 Transfer To Ring 29 345 View Programmable Button Assignments 17 396 New Code Viewing Button Assig
Personalizing Your Phone Resetting the Phone to the Default Settings Resetting the phone to the default settings does the following: • Returns all volume settings to the default levels. See “Changing Volume Levels” on page 9. • Cancels Background Music. See “Listening to Background Music” on page 10. • Cancels Callback (queue) requests. See “Requesting a Callback (Queuing the Phone)” on page 21. • Restores Handsfree Mode. “Using Handsfree Mode” on page 27. • Cancels Manual Call Forwarding.
Answering and Placing Calls Answering and Placing Calls The following instructions describe how to answer and place internal and external calls and how to use related features. NOTE By default, internal (intercom) calls are assigned to the IC button, and external calls are assigned to the CALL buttons. Answering Calls Your phone may be preset to automatically answer incoming internal calls in Handsfree Mode. See “Using Handsfree Mode” on page 27.
Answering and Placing Calls Using Automatic Call Access Automatic Call Access connects you to incoming internal or external calls when you pick up the handset or press (Speaker). When Automatic Call Access is turned off, you must press the flashing IC or CALL button to answer incoming calls. To use Automatic Call Access for incoming IC calls: With the handset on-hook, dial 361 to turn on. AUTO IC ACCESS ON appears. Dial 361 to toggle back and turn Automatic Call Access off.
Answering and Placing Calls Placing Calls The following instructions describe how to place calls and related features. Placing Emergency Calls Dial the emergency number (911 U.S. or 999/112 Europe). The system immediately places the emergency call as soon as you dial the number, even if you do not select an outside line. Placing Internal Calls Internal calls are calls placed to other extensions in the system. Internal calls are assigned to the Intercom (IC) button on your phone.
Answering and Placing Calls Placing External Calls The following sections describe features used when placing external calls. To place an external call: 1. Press the OUTGOING button, an unlit CALL button, or enter the Outgoing Call access code (the default code is 8). 2. Dial the number. NOTES If you cannot place an external call because all outgoing lines are busy, you can request a callback, which prompts the system to contact you when a line becomes available.
Answering and Placing Calls Using Speed Dial You can use speed dial to quickly dial stored phone numbers. Speed-dial numbers are either stored in the system (System Speed Dial), or in your phone (Station Speed Dial). Using System Speed Dial Your system administrator assigns System Speed Dial location numbers, which are available to anyone in the system. Contact your system administrator for more information. To view or dial System Speed-Dial numbers: 1. Dial 381. REVIEW SYS SPEED # appears.
Answering and Placing Calls Deleting Station Speed-Dial Entries To delete a Station Speed-Dial entry: 1. With the handset on-hook, dial 383. PROGRAM STN SPD (0-9) OR SCROLL appears. 2. Do one of the following: • Press (Up) or (Down) to scroll through the speed-dial bins. • Enter the speed-dial bin (0 to 9). Press # or the ACCEPT menu button to select the bin. 3. Press MUTE repeatedly until the name is erased, and then press # or the ACCEPT menu button to continue. 4.
Answering and Placing Calls Using the Directory You can use the Directory to find internal or external contacts or find and activate system features. The directory uses Intelligent Directory Search (IDS), which is similar to the “text on 9 keys” (T9) predictive search feature used for mobile phones. The Directory has the following three subdirectories: • Intercom: Find and dial internal numbers. • Outside: Find and dial external numbers listed in the company directory.
Answering and Placing Calls To search for a directory name or feature: 1. Dial 307, and then press one of the following: • 1 for the IC directory. • 2 for the Outside directory. • 3 for the Feature directory. • The Directory menu button (IC, OUTSIDE, or FEATURE). 2. Press the dialpad buttons to enter (up to 20) characters. See the table on page 25 for dialpad button character descriptions. (Up) or (Down) or the >> (Next) or << (Previous) menu buttons to scroll 3. Press through the entries.
Call Features Call Features The following sections describe call-related features. Using Handsfree Mode You can use Handsfree Mode to activate the speakerphone. NOTES The Ring Intercom Always feature prevents calls from being answered in Handsfree Mode (see the following section). You cannot use Handsfree Mode if you are using a headset, or if you have more than one phone assigned to an extension number. To use Handsfree Mode: With the handset on-hook, dial 319. HANDSFREE MODE ON appears.
Call Features Using Mute You can use Mute to temporarily turn off your microphone, preventing the other party on the call from hearing you. To mute or unmute the microphone: While on a call, press MUTE. MICROPHONE MUTE ON appears. When the microphone is muted, the Mute button lamp is lit. Press the UNMUTE menu button or MUTE again to unmute the microphone. Placing Calls On Hold You can place calls on either Individual Hold or System Hold.
Call Features Transferring Calls You can transfer calls to other extensions or external numbers. You can also transfer conference calls. See “Transferring a Conference” on page 34 for more information. NOTE If your system administrator has enabled Transfer-on-Connect for your phone, you are automatically connected to calls transferred to your extension after the transferring party hangs up. If this option is turned off, you must press a CALL button to answer calls transferred to your extension.
Call Features Viewing Your System Information If you are on a call, you can temporarily view your user information (your user name and your extension number) and the date and time. To display your user information and the date and time: Press (Special), and then dial 300. Viewing Caller ID Information If you are currently connected to an external caller with Caller ID, you can toggle between the caller’s name and number. If the name is unavailable, CANNOT ACCESS FEATURE appears.
Call Features Forwarding Calls You can use Manual Call Forwarding or System Forwarding to forward calls. Manual Call Forwarding You can use Manual Call Forwarding to send incoming calls to another extension or external number. The following table describes Manual Call Forwarding options. Call Forward Feature Call Forward All Calls Description Code/Menu Button All incoming calls are forwarded. 355 ALL Call Forward if No Answer All incoming calls are forwarded if not answered.
Call Features Using Dynamic Extension Express When you enable Dynamic Extension Express on your phone, your incoming calls are automatically routed to one or more preprogrammed associated destinations according to the routing steps programmed for you. Typically, your desk phone is configured to be your main extension.
Call Features When you enable Dynamic Extension Express, your incoming calls are routed as specified by the routing type programmed for you by your system administrator. The table below provides descriptions for the default routing types. Routing Type Description Mobile Twinning Calls simultaneously ring your desk phone and mobile phone, before going to voice mail. Delayed Mobile Twinning Calls ring your desk phone first, and then ring both your desk phone and mobile phone, before going to voice mail.
Call Features Placing Conference Calls You can place a conference call with up to three internal or external parties, for a total of four parties, including yourself. To place a conference call: 1. While on the first call, press the CNF button to place the call on hold. CALL NEXT PARTY TO CNF appears. 2. Place a call to the next conference party. For external calls, press the OUTGOING button or the Outgoing Call access code (the default code is 8), and then dial the number. 3.
Call Features Ending a Conference and Placing all Parties on Hold You can end a conference and place all conference parties on Individual Hold, allowing you to toggle between the held parties and speak to one party at a time. To end a conference and place all parties on Individual Hold: Press the CNF button, and then press appears. (Hold). CONFERENCE PARTIES ON HOLD To toggle between the held callers: Press (Hold) twice for internal parties or the applicable CALL button for external parties.
Call Features Using Group Listen You can use Group Listen to activate the speaker while you use the handset or headset to continue speaking. This allows other people to hear the other party on the call while the other party can only hear you (through the handset microphone). You cannot use Group Listen in Handsfree Mode. NOTE If are using the handset, the (SPEAKER) button lamp is unlit, even though the speaker is on. However, if you are using a headset, the (SPEAKER) button lamp is lit.
Call Features Using Secondary Extension Buttons You can use programmable buttons as Secondary Extension buttons.5 Secondary Extension buttons are assigned to other extensions in the system (primary extensions). Because Secondary Extension buttons are programmed by the system administrator, you cannot change the buttons (for example, assign features to the buttons). When programmed, you can use Secondary Extension buttons to: • Place an internal call to the primary extension.
Call Features Using Configuration Assistant If Configuration Assistant is enabled for your system, you can access this voice guided configuration portal that provides easy-to-use, remote access to the following phone configuration options: • Dynamic Extension Express (see below) • DND (see page 39) • Manual Call Forwarding (see page 40) NOTE You need a Configuration Assistant extension number to use this feature. Contact your system administrator for more information.
Call Features Changing the Dynamic Extension Express Settings NOTE This feature is available only if the authenticated extension is identified as a Dynamic Extension Express (DEE) user. See “Using Dynamic Extension Express” on page 32 for more information. To change the DDE settings using Configuration Assistant: 1. Access Configuration Assistant as described in “Accessing Configuration Assistant” on page 38. 2.
Call Features Changing the Manual Call Forwarding Settings See “Manual Call Forwarding” on page 31 for more information about Manual Call Forwarding. To change the Manual Call Forwarding settings using Configuration Assistant: 1. Access Configuration Assistant as described in “Accessing Configuration Assistant” on page 38. 2. Follow the voice prompts to change your manual call forwarding status (on or off). There is no option to provide a specific call forwarding condition, such as no answer or busy.
Call Features Using Remote Programming If the Configuration Assistant feature is enabled for your system, Mitel recommends that you use Configuration Assistant instead of the Remote Programming feature described in this section. Configuration Assistant offers an enhanced, voice guided configuration portal that provides easy-to-use, remote access to the Call Forwarding, Dynamic Extension Express, and DND features. See page 38 for using Configuration Assistant.
Call Features Changing the DND Settings See “Using Do-Not-Disturb” on page 47 for more information about using DND. To turn on DND using Remote Programming: 1. Do one of the following: • Call your DISA number (provided by your system administrator). If necessary, enter your DISA password. • Use any phone on the system. 2. Dial 359. 3. Enter your extension number. 4. Enter your Station password followed by #. See page 38 for details on setting up a Station password for your extension. 5. Dial 370. 6.
Call Features Changing Your Station Password You can use Remote Programming to change the Station password. See page 38 for details on setting up a Station password for your extension. To change your Station password using Remote Programming: 1. Do one of the following: • Call your DISA number (provided by your system administrator). If necessary, enter your DISA password. • Use any phone on the system. 2. Dial 359. 3. Enter your extension number. 4. Enter your Station password followed by #. 5.
Messages Messages The following sections describe how to use system messaging features, including: • Inter-station messages: Inter-station messages are alerts sent to your phone by other internal parties, notifying you to contact the party who left the message. The Message button and Message Indicator lamp notify you of the new message. You can then either delete the message or reply to the message, which automatically places a call to the party who left the message.
Messages Viewing and Responding to Messages When you have waiting messages, the MSG button and Message Indicator lamp are lit. The display shows the number of waiting messages. The display shows new messages as follows: • Inter-station messages sent by other internal parties are indicated by the party’s programmed user name. • Voice messages are indicated by FROM MBOX . To view or respond to messages: 1. With the handset on-hook, press the MSG button.
Messages Using Do-Not-Disturb You can use Do-Not-Disturb (DND) to stop calls and pages to your extension. When activated, internal calling parties see your selected DND message. DND does not block queue callbacks, recalls, and incoming external calls. The following table shows the 20 default DND messages. If your system administrator changes your DND messages, you can record the new messages in the “New Message” column for reference.
Messages Using Reminder Messages You can use Reminder messages to alert you at a selected time, up to 24 hours in advance. At the selected time, the Reminder message signals you with eight short tones and your display shows the message, even if you are on a call. The following table shows the 20 default Reminder messages. If your system administrator changes your Reminder messages, you can record the new messages in the “New Message” column for reference.
Messages Paging Other System Users You can place page announcements through phone speakers or external speakers (if applicable). Your system may use page zones to prevent announcements from transmitting through every phone in the system. Each page zone contains a different combination of extensions and external paging equipment. Contact your system administrator for page zone information. You can use the following table to save the page zone information for future reference.
Hunt Groups Hunt Groups Hunt groups are groups of internal parties (agents) who share a common (hunt group) extension number. Calls can either be placed to the hunt group (using the hunt group extension number) or to a specific agent (using the agent’s extension number). Hunt groups are programmed by the system administrator. Hunt groups types are either “UCD” or “ACD.” • UCD Hunt Groups: Uniform Call Distribution (UCD) agents do not log in to the hunt group to receive calls.
Hunt Groups Logging out of ACD Hunt Groups You can log out of all ACD hunt groups at once or log out of each hunt group one at a time. To log out of one or more ACD hunt group: Do one of the following: • Dial 328 to log out of all of your ACD hunt groups. The display shows AGENT LOGGED OUT OF ALL ACDS. • Dial 327 to log out of one hunt group at a time. If you were logged in to only one hunt group, the display shows AGENT LOGGED OUT OF HUNT GROUP .
Hunt Groups Diverting Hunt Group Calls You can temporarily divert hunt group calls, preventing hunt group calls to your extension. To divert hunt group calls: Dial 324 to divert calls. The display shows the feature state DIVERT HUNT GROUP CALLS. Dial 324 again to program your phone to accept calls. Hunt Group Supervisor Features The following features can be used by hunt group supervisors only. Accepting or Rejecting Agent Help Calls Supervisors can accept or reject Agent Help calls.
Hunt Groups Using Barge-in While monitoring a hunt group call, you can use Barge-in to join the call. To monitor and/or barge in on a call: 1. To use the speakerphone: While on hook, dial 321. You hear a confirmation tone. ENTER EXT TO MONITOR appears. To use the handset: Lift the handset, and then dial 321. You hear a confirmation tone. ENTER EXT TO MONITOR appears. 2. Dial the extension number (or press the lit station speed-dial or DSS/BLF button) of the station to be monitored.
Troubleshooting Troubleshooting The following sections can help you solve problems that you may be experiencing with your phone. Troubleshooting topics include: • Contact Information: Information about system administrator contacts. • Error Messages: Error messages and descriptions. • Troubleshooting Tips: Possible problems and methods to solve them. Contact Information Your system administrator can help you with items such as changing your settings or modifying phone features.
Troubleshooting Troubleshooting Tips The following table includes troubleshooting tips for phone and system features. NOTE You can often correct problems that you may be experiencing by resetting the phone to the default settings. See “Resetting the Phone to the Default Settings” on page 18. Problem Page 56 Possible Solution The phone is not working properly. Contact your system administrator. I cannot use one or more of the features described in this guide. The feature may not be enabled.
Troubleshooting Problem Possible Solution When I try to use the Dynamic Extension Express – Handoff feature (388), the display shows NO CALL TO HANDOFF. The NO CALL TO HANDOFF display indicates that the call cannot be handed off because one of the following may have occurred: • You tried to use the Handoff feature on a call that has not been routed by Dynamic Extension Express. • You tried to use the Handoff feature on a call that the system has not yet recognized as a valid call.
Index Index A camping-on to phone 21 conference, placing 34 Abbreviations 3 About Your Phone 2 Account Codes 26 external, placing 22 forwarding 31 logs, using 36 monitoring 53 Account Codes, using 26 muting the microphone 28 ACD Hunt Group Wrap-Up Timer, stopping 52 phone, queuing for 21 ACD Hunt Groups picking up (reverse transferring) 29 logging in 51 placing 21 logging out 52 placing internal (IC) 21 Agent Help recording 35 accepting or rejecting 53 redirecting 20 requesting 52 steali
Index D G Default access codes 14 feature codes 15 Group Listen, using 36 H settings, returning the phone to 18 system access codes 14 Handset 3 Default Access Codes 14 jack 6 Default Feature Codes 15 off-hook 6 Dialpad off-hook, on-hook 6 buttons 4 characters, entering 11 on-hook 6 Handsfree Mode 27 Dialpad Buttons 4 overriding 27 Dialpad Buttons to Enter Characters, using 11 Directory, using 25 using 27 Headset instructions 7 Display 3 contrast, changing 10 jack 6 name, changing 56
Index K O Keymaps Off-Hook 6 changing 18 On-Hook 6 switching 18 Other Hunt Group Features 52 Out of a Conference, dropping 34 L Outgoing Call Access Code 22 Outside Line Access Codes 14 LAN/Power Jack 6 Language, changing 10 P LCD Contrast, changing 10 Logs, call 36 Page Announcement, placing 49 Page Feature, enabling or disabling 49 M Paging enabling or disabling 49 Manual Call Forwarding 31 other system sers 49 Manual Call Forwarding Settings, changing 40, 42 other system users 49 Mem
Index R Station Monitor, using 53 Station Password, changing 38, 43 Record-A-Call, using 35 Station Speed Dial 23 change DND settings , using 39, 42 numbers deleting 24 dialing 23 storing 23 change the password, using 43 using 23 Reminder Messages, using 48 Remote Programming 41 forward calls, using 39, 40, 42 Station Speed-Dial Numbers password changing 43 entering 38 Reverse Transfer (Call Pickup), using 29 Ring Intercom Always, using 27 deleting 24 dialing 23 storing 23 System forwarding 31
Part No. 550.
