AASTRA 6867I - User Manual
Table Of Contents
- Software License Agreement
- Welcome
- IP Phone Keys
- Getting Started
- Methods of Customizing Your Phone
- Phone Status
- Customizing Your Phone
- Line and Call Appearances
- Presence Key
- Configuring Softkeys
- State-Based Softkeys
- Softkey Display Behavior
- Line Key
- Speed Dial Key
- Speed Dial Prefix
- Press-and-Hold to Create a Speed Dial (applicable to softkeys, dialpad keys, expansion module keys)
- Creating a Speed Dial Key Using the Speed Dial Edit Option (applicable to softkeys, dialpad keys, expansion module keys)
- Creating a Speed Dial Softkey Using the Mitel Web UI
- Creating Dialpad Speed Dial Keys Using the Mitel Web UI
- Do Not Disturb (DND) Key
- Busy Lamp Field (BLF) Key
- BLF/List Key
- Automatic Call Distribution (ACD) Key (for Sylantro Call Managers)
- XML Key
- Flash Key
- Sprecode Key
- Park/Pickup Keys
- Last Call Return Key
- Call Forward Key
- BLF/Xfer
- Speed Dial/Xfer
- Speed Dial/Conf
- Speed Dial/MWI
- Directory Key
- Callers List Key
- Redial Key
- Conference Key
- Transfer Key
- Intercom Key
- Phone Lock Key
- Paging Key
- Discreet Ringing Key
- Empty Key
- None Key
- Making Calls
- Receiving Calls
- Handling Calls
- Managing Calls
- Additional Features
- Display DTMF Digits
- Play Call Waiting Tone
- Stuttered Dial Tone
- XML Beep Support
- Status Scroll Delay
- Switch UI Focus to Ringing Line
- Call Hold Reminder During Active Calls
- Call Hold Reminder (on single hold)
- Call Waiting Tone Period
- Preferred Line and Preferred Line Timeout
- Goodbye Key Cancels Incoming Calls
- Message Waiting Indicator
- Incoming Intercom Call Features
- Group RTP Paging
- Shared Call Appearance (SCA) Call Bridging
- BroadSoft BroadWorks Executive and Assistant Services
- Star Codes
- Other Features
- Model M680i and M685i Expansion Modules
- Troubleshooting Solutions
- Why is my display blank?
- Why is my speakerphone not working?
- Why can’t I get a dial tone?
- Why doesn’t my phone ring?
- Why is the light not coming on with a new voicemail message?
- Why is my handset not working?
- How do I find the IP address of my phone?
- Why does my phone display the No Service message?
- How do I change my user password?
- Why does my phone display Bad Encrypted Config?
- How do I restart the IP phone?
- How do I lock my phone?
- Limited Warranty
- Limited Warranty (Australia Only)
- Appendix A - Time Zone Codes
Managing Calls
181
CALL FORWARD CONFIGURATION
Call Forward on the IP phone allows incoming calls to be forwarded to another destination.
On the 6867i, you can set Call Forward on the phone-side for a specific account or for all
accounts on the phone. You can set a Call Forward mode using the Mitel Web UI at the path,
Basic Settings > Preferences > General > Call Forward Key Mode: Account (default), Phone,
and Custom. Call Forward behaves according to the mode you set.
You can configure Call Forward using the Mitel Web UI at the path, Basic Settings > Account
Configuration, or you can configure Call Forward using the IP phone UI at the path, Options >
Call Forward.
Using the Mitel Web UI at the path, Operation > Softkeys and XML, you can also configure a
Call Forward key for the phone (or for an expansion module) to use as a shortcut for accessing
the Call Forward menu on the phone.
The following describes the behavior for each Call Forward mode.
• Account (default): The Account mode allows you to configure Call Forward on a per account
basis. Pressing a configured Call Forward key applies to the account in focus.
• Phone: The Phone mode allows you to set the same Call Forward configuration for all
accounts (All, Busy, and/or No Answer). When you configure the initial account, the phone
applies the configuration to all other accounts. (In the Mitel Web UI, only the account you
configured is enabled. All other accounts are grayed out but set to the same configuration.)
Using the Mitel Web UI, if you make changes to that initial account, the changes apply to
all accounts on the phone.
• Custom: The Custom mode allows you to configure Call Forward for a specific account or
all accounts. You can configure a specific mode (All, Busy, and/or No Answer) for each
account independently or all accounts. On the 6867i, you can set all accounts to All On,
All Off, or copy the configuration for the account in focus to all other accounts using a
CopytoAll softkey.
You can enable different Call Forward rules/modes independently (for example, you can set
different phone numbers for Busy, All, and NoAnswer modes and then turn them on/off
individually).
The following table describes the key and Message Waiting Indicator (MWI) LEDs when you
enable Call Forward on the IP phone.
Note: If there is only one account configured on the phone, then the mode setting is
ignored and the phone behaves as if the mode was set to Phone.
KEY LED BEHAVIOR FOR ALL MODES (LEFT
SOFTKEYS ONLY) MWI LED BEHAVIOR FOR ALL MODES
Call Forward key LED RED if any Call Forward
mode is enabled for the account in focus.
Call Forward key LED off if all Call Forward modes
are disabled for the account in focus.
MWI LED on if any Call Forward mode is
enabled for the account in focus.
MWI LED off if all Call Forward modes are
disabled for the account in focus.