AASTRA 6867I - User Manual

ManualsBrandsMitel ManualsCorded IP Desk PhonesAastra 6867i VoIP Desktop Phone

Table Of Contents

Software License Agreement
Welcome
- About this Guide
- Documentation
- Phone Features
- Requirements
- Installation and Setup
IP Phone Keys
- Key Panel
- Key Description
- Dialpad Keys
Getting Started
- Plugging in and Starting the Phone
  - Network Connected/Network Disconnected
- UI Overview
- UI Navigation
Methods of Customizing Your Phone
- Phone Options via the IP Phone UI
  - Simplified Options List
  - Using the IP Phone UI
- Phone Options via the Mitel Web UI
  - Using the Mitel Web UI
Phone Status
- Phone Status via IP Phone UI
- Finding Your Phone’s IP Address
- Phone Status via the Mitel Web UI
  - SIP Account Status
Customizing Your Phone
- Language
- Time and Date
- Directory
  - Settings
  - External Sources
- Credentials
  - Entering Usernames/Passwords and Connection Testing Using the IP Phone UI
- Call Forward
- Lock
- Audio
- Display
  - Home Screen Settings
  - Brightness Settings
- Dialing
  - Live Dialpad
  - Speed Dial Edit
- Restart
  - Restarting Your Phone Using the IP Phone UI
- Emergency Dial Plan
Line and Call Appearances
Presence Key
- Using the Presence Key
Configuring Softkeys
- State-Based Softkeys
- Softkey Display Behavior
- Line Key
  - Configuring a Line Key Using the Mitel Web UI
- Speed Dial Key
  - Speed Dial Prefix
  - Press-and-Hold to Create a Speed Dial (applicable to softkeys, dialpad keys, expansion module keys)
  - Creating a Speed Dial Key Using the Speed Dial Edit Option (applicable to softkeys, dialpad keys, expansion module keys)
  - Creating a Speed Dial Softkey Using the Mitel Web UI
  - Creating Dialpad Speed Dial Keys Using the Mitel Web UI
- Do Not Disturb (DND) Key
  - Configuring a DND Key Using the Mitel Web UI
- Busy Lamp Field (BLF) Key
  - Configuring a BLF Key Using the Mitel Web UI
- BLF/List Key
  - Configuring a BLF/List Key Using the Mitel Web UI
- Automatic Call Distribution (ACD) Key (for Sylantro Call Managers)
  - Configuring an Automatic Call Distribution (ACD) Key Using the Mitel Web UI
  - Utilizing the ACD Feature Using the IP Phone UI
- XML Key
  - Configuring an XML KeY Using the Mitel Web UI
  - Accessing the XML Service Using the IP Phone UI
- Flash Key
  - Configuring a Flash Key Using the Mitel Web UI
- Sprecode Key
  - Configuring a Sprecode Key Using the Mitel Web UI
- Park/Pickup Keys
  - Configuring Park/Pickup Keys Using the Mitel Web UI
  - Utilizing the Park Call/Pickup Parked Call Feature Using the IP Phone UI
- Last Call Return Key
  - Configuring a Last Call Return Key Using the Mitel Web UI
- Call Forward Key
  - Configuring a Call Forward Key Using the Mitel Web UI
- BLF/Xfer
  - BLF/Xfer Key Requirements and Functionality
  - Configuring a BLF/Xfer Key Using the Mitel Web UI
- Speed Dial/Xfer
  - Speed Dial/Xfer Key Requirements and Functionality
  - Configuring a Speed Dial/Xfer Key Using the Mitel Web UI
- Speed Dial/Conf
  - Configuring a Speed Dial/Conf Key Using the Mitel Web UI
- Speed Dial/MWI
  - Configuring a Speed Dial/MWI Key Using the Mitel Web UI
- Directory Key
  - Configuring a Directory Key Using the Mitel Web UI
- Callers List Key
  - Configuring a Callers List Key Using the Mitel Web UI
- Redial Key
  - Configuring a Redial Key Using the Mitel Web UI
- Conference Key
  - Configuring a Conference Key Using the Mitel Web U
- Transfer Key
  - Configuring a Transfer Key Using the Mitel Web UI
- Intercom Key
  - Configuring an Intercom Key Using the Mitel Web UI
- Phone Lock Key
  - Configuring a Phone Lock Key
- Paging Key
  - Configuring a Paging Key Using the Mitel Web UI
  - Using the Paging Key
- Discreet Ringing Key
  - Configuring a Discreet Ringing Key
- Empty Key
  - Configuring an Empty Key Using the Mitel Web UI
- None Key
  - Deleting a Key’s Function Using the Mitel Web UI
Making Calls
- Dialing a Number
- Pre-Dialing a Number
- Using Handsfree Speakerphone
- Using a Headset
  - Volume Controls for the Headset Microphone
  - Making and Receiving Calls Using a Headset
- Using Intercom Functionality
  - Using the Icom Key
- Redial
- Mute
Receiving Calls
- Answering an Incoming Call
- Sending an Incoming Call to Voicemail
Handling Calls
- Placing a Call on Hold
- Transferring Calls
- Conferencing Calls
- Ending Calls
Managing Calls
- Directory
- Callers List
- DND and Call Forward
Additional Features
- Display DTMF Digits
  - Configuring Display of DTMF Digits
- Play Call Waiting Tone
  - Configuring Call Waiting Tone
- Stuttered Dial Tone
  - Configuring Stuttered Dial Tone
- XML Beep Support
  - Configuring XML Beep Support
- Status Scroll Delay
  - Configuring Status Scroll Delay
- Switch UI Focus to Ringing Line
  - Configuring Switch Focus to Ringing Line
- Call Hold Reminder During Active Calls
  - Configuring Call Hold Reminder During Active Calls
- Call Hold Reminder (on single hold)
  - Configuring Call Hold Reminder
- Call Waiting Tone Period
  - Configuring Call Waiting Tone Period
- Preferred Line and Preferred Line Timeout
  - Configuring Preferred Line and Preferred Line Timeout
- Goodbye Key Cancels Incoming Calls
  - Configuring Goodbye Key to Cancel Incoming Calls
- Message Waiting Indicator
  - Configuring Message Waiting Indicator
- Incoming Intercom Call Features
- Group RTP Paging
  - Configuring Group RTP Paging
- Shared Call Appearance (SCA) Call Bridging
  - SCA Voicemail Indicators
- BroadSoft BroadWorks Executive and Assistant Services
- Star Codes
- Other Features
Model M680i and M685i Expansion Modules
- Using the Expansion Modules
  - Press-and-Hold to Create a Speed Dial Key
Troubleshooting Solutions
- Why is my display blank?
- Why is my speakerphone not working?
- Why can’t I get a dial tone?
- Why doesn’t my phone ring?
- Why is the light not coming on with a new voicemail message?
- Why is my handset not working?
- How do I find the IP address of my phone?
- Why does my phone display the No Service message?
- How do I change my user password?
- Why does my phone display Bad Encrypted Config?
- How do I restart the IP phone?
- How do I lock my phone?
Limited Warranty
- Exclusions
- Warranty Repair Services
- After Warranty Service
Limited Warranty (Australia Only)
- Repair Notice
- Exclusions
- Warranty Repair Services
- After Warranty Service
Appendix A - Time Zone Codes

Table of Contents

Emergency Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Line and Call Appearances. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Presence Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Using the Presence Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Configuring Softkeys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

State-Based Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Softkey Display Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

Line Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Speed Dial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Do Not Disturb (DND) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

Busy Lamp Field (BLF) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

BLF/List Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Automatic Call Distribution (ACD) Key (for Sylantro Call Managers) . . . . . . . . . . . . . . . . . . . . .95

XML Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Flash Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Sprecode Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Park/Pickup Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Last Call Return Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Call Forward Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

BLF/Xfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Speed Dial/Xfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Speed Dial/Conf . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Speed Dial/MWI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

Directory Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Callers List Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

Redial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120

Conference Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Transfer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Intercom Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Phone Lock Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Paging Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128

Discreet Ringing Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Empty Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131

None Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132