AASTRA 6867I - User Manual
Table Of Contents
- Software License Agreement
- Welcome
- IP Phone Keys
- Getting Started
- Methods of Customizing Your Phone
- Phone Status
- Customizing Your Phone
- Line and Call Appearances
- Presence Key
- Configuring Softkeys
- State-Based Softkeys
- Softkey Display Behavior
- Line Key
- Speed Dial Key
- Speed Dial Prefix
- Press-and-Hold to Create a Speed Dial (applicable to softkeys, dialpad keys, expansion module keys)
- Creating a Speed Dial Key Using the Speed Dial Edit Option (applicable to softkeys, dialpad keys, expansion module keys)
- Creating a Speed Dial Softkey Using the Mitel Web UI
- Creating Dialpad Speed Dial Keys Using the Mitel Web UI
- Do Not Disturb (DND) Key
- Busy Lamp Field (BLF) Key
- BLF/List Key
- Automatic Call Distribution (ACD) Key (for Sylantro Call Managers)
- XML Key
- Flash Key
- Sprecode Key
- Park/Pickup Keys
- Last Call Return Key
- Call Forward Key
- BLF/Xfer
- Speed Dial/Xfer
- Speed Dial/Conf
- Speed Dial/MWI
- Directory Key
- Callers List Key
- Redial Key
- Conference Key
- Transfer Key
- Intercom Key
- Phone Lock Key
- Paging Key
- Discreet Ringing Key
- Empty Key
- None Key
- Making Calls
- Receiving Calls
- Handling Calls
- Managing Calls
- Additional Features
- Display DTMF Digits
- Play Call Waiting Tone
- Stuttered Dial Tone
- XML Beep Support
- Status Scroll Delay
- Switch UI Focus to Ringing Line
- Call Hold Reminder During Active Calls
- Call Hold Reminder (on single hold)
- Call Waiting Tone Period
- Preferred Line and Preferred Line Timeout
- Goodbye Key Cancels Incoming Calls
- Message Waiting Indicator
- Incoming Intercom Call Features
- Group RTP Paging
- Shared Call Appearance (SCA) Call Bridging
- BroadSoft BroadWorks Executive and Assistant Services
- Star Codes
- Other Features
- Model M680i and M685i Expansion Modules
- Troubleshooting Solutions
- Why is my display blank?
- Why is my speakerphone not working?
- Why can’t I get a dial tone?
- Why doesn’t my phone ring?
- Why is the light not coming on with a new voicemail message?
- Why is my handset not working?
- How do I find the IP address of my phone?
- Why does my phone display the No Service message?
- How do I change my user password?
- Why does my phone display Bad Encrypted Config?
- How do I restart the IP phone?
- How do I lock my phone?
- Limited Warranty
- Limited Warranty (Australia Only)
- Appendix A - Time Zone Codes
Configuring Softkeys
95
12. In the Line field, select a line for which to apply this key. Valid values are:
• global
• 1 through 24
13. In the BLF List URI field, enter the name of the BLF list defined on the BroadSoft Broad-
Works Busy Lamp field page for your particular user. For example, sip:9@192.168.104.13.
14. Click Save Settings.
AUTOMATIC CALL DISTRIBUTION (ACD) KEY (FOR SYLANTRO CALL
MANAGERS)
The 6867i and any attached expansion modules support Automatic Call Distribution (ACD) for
Sylantro call managers. The ACD feature allows the Sylantro call manager to distribute calls
from a queue to registered IP phone users (agents).
To use the ACD feature on an IP phone, you must first configure an ACD softkey or expansion
module key. When you want to subscribe to a queue (in order to receive incoming calls), you
press the ACD softkey and the IP phone UI prompts you to log in.
Available/Unavailable is displayed indicating the current status of the IP phone (specifies if
the IP phone user is available/unavailable to receive a call from the queue).
Additionally, the ACD softkey indicates your current ACD status turning from red (logged out)
to yellow (logged in but unavailable) to green (logged in and available), and the corresponding
LED also changes as per the table below:
When you are on an active call, or you miss a call, the server automatically changes the phone’s
status to unavailable. The server updates its database with this new information and no longer
distributes calls to the phone. The phone remains in this unavailable state until:
• You make yourself available again by pressing the Avail softkey
• An ACD timer expires (set by your System Administrator)
Note: The Value field is not required. The BroadWorks BLF/List name is configured in
the BLF List URI field instead.
Note: Contact your System Administrator for the BLF List URI.
Note: ACD functionality can only be programmed on the left softkeys.
STATUS: LOGGED IN AND
AVAILABLE
STATUS: LOGGED IN AND
UNAVAILABLE LOGGED OUT
Solid Red LED Blinking Red LED No LED