Mitel NuPoint Messenger Technical Documentation - Release 7.0 Reference and Configuration Manual Volume 1, Reference Information 2700-1398-B1, Issue 2 Contents ©Copyright 2002, Mitel Networks Corporation Distributed Courtesy of 8777 E. Via De Ventura Suite #340 Scottsdale, Arizona 85258 Main: (480) 998-9500 Fax: (480) 718-7355 http://www.legacyvoicemail.com Support: support@legacyvoicemail.com Sales: sales@legacyvoicemail.com General: info@legacyvoicemail.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 About This Manual This manual describes how to configure the NuPoint Voice™ software in any of these NuPoint Messenger™ servers: • Model 640 • Model 120 • Model 70 Who Should Read This Manual This manual is intended for technicians and administrators who are responsible for configuring software on the NuPoint Messenger system. How to Use This Manual This manual contains two volumes. Volume 1 includes reference chapters and a glossary.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Worksheets Volume 1 includes information about completing worksheets, which helps you perform procedures. Volume 2 includes blank worksheets. You many need to complete a worksheet before you begin performing the steps in a CP. Navigation Aids Volume 1 contains a glossary of NuPoint Messenger, telecommunications and telephony terms. Volume 2 contains menu maps, or “road maps,” which help you reach a menu or see which task to perform next.
Mitel NuPoint Messenger Technical Documentation - Release 7.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 What If Information Is Missing? If information you need is not available in the documents listed above, go to these documents: • Release Notes • Other documents, as applicable How Do I Obtain the Documents I Need? To obtain other documents, contact your distributor.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 DANGER! Warns of a condition that could severely injure or kill you. Before You Start This manual assumes that you are familiar with using a console and keyboard. This section describes how to use the NuPoint Messenger server effectively. Console Tips and Techniques The tips and techniques offered in the following paragraphs can make configuration entry sessions at the NuPoint Messenger server console more productive.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Exit from the offline or online menus, or FCOS, LCOS, GCOS menus, without saving any entries. Stop scrolling a displayed report. Q+Y Resume scrolling a displayed report. Ctrl-Q Return to the NuPoint Voice application when a # prompt is displayed.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Verify Configuration Parameters CP 5015 Applications These are the applications provided with your NuPoint Messenger server. Your server may use one or more of them. Each of these applications must be in a separate line group (a group of telephone lines connected to the server) if you have more than one application running, with the exception of NP Receptionist and NuPoint Agent™.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 • NuPoint Fax • Integrations • NP Forms • NP Net Digital Network • NP Receptionist Note: NP Receptionist and NuPoint Agent can work in the same line group as the NuPoint Voice application, depending on your integrations. Most other optional features use different line groups.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Day and Night Hours This feature of the NuPoint Voice application lets you set the work schedule: both office hours and which days are handled as weekends. This also handles certain situations such as a user wishing to speak to a system attendant. Mailboxes Every user of the server needs a mailbox, and all applications require mailboxes.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 mailbox interaction between user communities. Refer to the NuPoint Voice Enhanced SMDI Integration Manual for more information. Billing and Reports You can generate reports from information on the existing applications and whatever modifications you have put into effect. Billing is an application that collects call and message information so users can be billed for their server usage.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Overview The NuPoint Voice application provides voice messaging capability where each server user can have a personal mailbox. It is the standard business application for NuPoint Messenger servers. The NuPoint Voice application can be used with most Central Offices (COs), PBXs, and with all key systems.
Mitel NuPoint Messenger Technical Documentation - Release 7.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 NuPoint Voice Application Worksheet is divided into these two types to help you enter settings into the console in the right order. Offline configuration handles server settings that cannot be changed immediately, such as setting up line groups. Online configuration includes the remainder of server settings that can be modified at any time.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 If you have more than one line in the group, separate the line numbers by commas as you enter them on the worksheet. For example, write 1:0:0,1:0:1,1:1:0 since this is how you must enter them. If you are entering a range of lines, you must use the full triplet on both sides of the range, such as 1:0:0-2:7:2 for everything on module 1, and everything on module 2 up to slot 7, port 2.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 depends on the line group used to access the mailbox. Of course, if you don’t record any custom greetings then all callers hear the same default greeting. Start Time of the Work Day This is the time for the start of the work day in the format “hh:mm AM (or PM)”; where hh is the hour and mm is the minute. The default start time for the work day is 8 a.m. If neither AM nor PM is specified, the server assumes that the time is AM.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 5 6 7 8 9 3 3 3 3 10 1 0 Mailboxes starting with 5, 6, 7, and 8 are three digits long. Mailbox numbers starting with 9 are ten digits long. Valid mailbox numbers are 916-456-7777 and 912-456-7777. No mailboxes start with 1. Mailbox numbers 1, 11, 111, and so on are all invalid. The default dialing plan is 3,3,3,3,3,3,3,3,3 meaning all mailboxes have 3 digits.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 should match their extension numbers. This makes it easier for callers to remember the proper mailbox number. If the numbers do not match, and the optional NP Receptionist program is installed, you can program certain conversion factors to allow the NuPoint Voice application to match the extension with the correct mailbox number.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 If more than one name is found that matches the name dialed, the server plays the specified number of matching names. A threshold of 3, for example, means that up to three matching names will be recited, even if there are more than three. If the number of names for a partial match is greater than the threshold, the server prompts a caller to continue entering letters.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 site. This phone book shows the mailbox owners accessible through the Dial-by-Name function and their mailbox numbers. Same Digit for Dial-by-Name and Mailbox Numbers Occasionally you may need the same digit for a Dial-by-Name trigger and in a mailbox number. With the optional star prefix dialing plan (described above), the digit specified for Dial-by-Name can still be used for mailbox numbers when the digit is not followed by a star (*).
Mitel NuPoint Messenger Technical Documentation - Release 7.0 T V Go off-hook, wait for dial tone Voice pager: play the first unplayed message and update mailbox The default system attendant’s extension number is 0. In addition, the NuPoint Voice application automatically appends an H (hang up) command to the end of the string. This allows the PBX to drop the call if the caller hangs up before the NuPoint Messenger server completes the transfer to the attendant.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 • Mailbox owners can press either the zero or star (*) key, before or after entering their mailbox number, to log in. (The zero option is essential when telephones at the installation-site do not have a * key.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Wait Prompt When the Wait prompt is enabled, the server issues the prompt “Please enter a mailbox number, or wait” immediately after the server greeting is played. The default value is Y (enabled). To disable this prompt, you must enter N. In some cases, you must disable the Wait prompt for any number of reasons, among them: • To record the company greeting (administrator’s mailbox greeting) and the Wait prompt in the same voice.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 follows: 99 999 9999 99999 999999 9999999 99999999 999999999 9999999999 99999999999 Since the default dialing plan is 3,3,3,3,3,3,3,3,3, the default attendant’s mailbox number is 999. If the ninth position digit is changed to any number between 2 and 11, the default attendant’s mailbox number should be changed to the corresponding 9.....9 number. An error message is generated if the number does not match the mailbox dialing plan.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Disabling the Attendant’s Mailbox When an outside caller accesses the message center number, NuPoint Voice issues the prompt, “Please enter a mailbox number or wait.” Callers who wait are prompted to leave a message in the attendant’s mailbox. Some installations require these callers to be transferred to the system attendant’s extension, instead.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 text from other users. NP TDD users can be notified about messages by message waiting lights or any other message waiting indication supported by a NuPoint Messenger server, just as other users can. Outside callers with a TDD can call a mailbox configured for NP TDD prompts, be answered by a TDD greeting, and leave a message for the mailbox owner.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 on the port. Consequently, changes to the answer delay parameter do not become effective until the second call is made into the port. Mailbox Passcodes NuPoint Messenger includes security devices to protect your installation at a server level and mailbox level. A device for use at the mailbox level is mailbox passcodes, which you configure through the NuPoint Voice application.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 WARNING! Activating the inactive configuration causes the server to restart all tasks, resulting in an interruption to call processing. You should perform the next step only during periods of low call traffic. To make offline and inactive online configuration changes take effect, activate the inactive configuration.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Overview The DID NuPoint Voice application is a software application that uses the DID lines to answer a call with the mailbox owner’s personal greeting. In other words, the DID NuPoint Voice application gives the server the ability to manipulate and translate the digits received from the Central Office (CO).
Mitel NuPoint Messenger Technical Documentation - Release 7.0 this chapter explains concepts you need to know for completing the worksheet and using it to configure the DID NuPoint Voice application. Sections of the worksheet are explained in the following paragraphs. Pre-programmed (default) values are given, where applicable. If you want to use a default value, indicate that fact on the worksheet. Then you do not have to select or enter any information for that parameter during reconfiguration.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 When the server has received the proper number of digits, it answers the call with the mailbox owner’s greeting. Digits Expected Enter the number of digits that are supplied by the CO to this DID trunk group (1-11 digits). Digits Absorbed If the number of digits expected is greater than the number of digits in a valid mailbox number, the DID NuPoint Voice application can be programmed to ignore or “absorb” these extra digits.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Digits absorbed Offset 0 200 This means that any set of two digits received on DID maps as follows: 17 17 +200 217 (digits received on DID) (do not absorb any digits) (add signed offset) (mailbox number) Notice that, given the DID parameters in example 2, only mailbox numbers 200 through 299 can be accessed from this DID trunk. Example 3. This example illustrates a situation where the offset plus the dialed number leads to digit carrying.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Transfers and Attendants Note: Transfers involving a pre-company name dial string, a pre-mailbox greeting dial string, and a system attendant’s extension generally are not used in DID applications. However, if the switch integrated with your installation does support these operations, the following paragraphs apply.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 999998 999999 9999998 9999999 99999998 99999999 999999998 999999999 9999999998 9999999999 99999999998 99999999999 See the NuPoint Voice Application chapter for more information on these two mailboxes. While 0 through 11 are acceptable entries for each position in the dial plan, if you wish to use one of these default mailboxes, the dial plan entry for mailboxes that begin with 9 must be within the range 2-11.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Using the DID NuPoint Voice Application This section covers the final steps to take in order to use the DID NuPoint Voice application. Activating Changes Activating changes for the DID NuPoint Voice application is identical to activating changes as discussed in the NuPoint Voice Application chapter. Creating Mailboxes The final step for making DID NuPoint Voice operational is to create mailboxes.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Usage Considerations In a DID environment, there are mailbox login differences if you are using Greeting-Only DID mailboxes. In addition, a DID environment can confuse new mailbox owners when they record their first greeting. These considerations are discussed in the following paragraphs.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 • The User Interface Overview The Pager application causes the NuPoint Messenger server to initiate, rather than receive, a telephone call. Don’t let the name “Pager application” confuse you. It is used for paging, but also for a number of other functions that require outdials. An outdial is a call placed by the server. Two other uses of this application are message delivery and call placement.
Mitel NuPoint Messenger Technical Documentation - Release 7.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Message delivery has these features: • Message delivery can be activated for specific types of messages. • Users can specify the hours available for message delivery. • Users can enter the number to be called. • Limits for message delivery can be set through the LCOS. • The server can track number of messages delivered for billing purposes.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 parameter and Pager Interval parameter in the message delivery process. Call placement configuration occurs in the same two areas for each mailbox: the NuPoint Voice application configuration data and the mailbox configuration file. Message waiting indicators are not used with call placement.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 For paging you also need: • The post-pager number (used with display pagers). Once the server has reached the pager number and the call is answered, it then sends the post-pager number to be displayed on the pager.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Guidelines for Port Allocation The server requires at least one port to outdial calls for paging, message delivery, and call placement. Outdialing ports must be dedicated exclusively; this means that there are fewer ports available to accept incoming calls. If not enough ports are reserved to handle the outdial traffic, however, the requests are queued, and users do not receive message waiting notification or messages in a timely manner.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Pager Systems Supported You can configure the server with up to 16 different outdial access codes, each identified by an index number (0-15). Each outdial line group does not need to support all access codes; for example, a line group dedicated to radio paging for the local area code does not need to support an access code designed for long distance call placement.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 (defined in one of the 16 pager systems), the pager number and the post-pager number. The access code contains the part of the dial string that is stored in the online configuration. The pager number and post-pager number are the parts of the dial string that are stored in an individual user’s mailbox configuration.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 • The pager number is limited to 16 characters. The server administrator enters it in a mailbox’s configuration. For example, you might configure a pager system of T9T, since everyone must dial this to reach an outside number. You would then configure the digits of the mailbox owner’s telephone number as the pager number when entering a pager message waiting type into the mailbox’s configuration.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 pager system and pager number. You can configure up to four pagers per mailbox. Creating or Modifying Mailboxes for a Pager Application After specifying the classes of service, you identify the outdial index for the pager system as an internal outdial, billed outdial, or unbilled outdial.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Figure 4-5 Sample Report of Pager Systems Access Codes Enter one of the following index numbers: Index Dial String Paging System Name 0... T9T Outside line 1... T9T1415 415 Area Code 2... T9T1408 408 Area Code 3... T9T1916325 PAGER 916-325 4... T Internal Pager calls 5... Empty 6... [ No Name ] 7... [ No Name ] 8... [ No Name ] 9... [ No Name ] 10... [ No Name ] 11... [ No Name ] 12... [ No Name ] 13... [ No Name ] 14... [ No Name ] 15...
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Pager Frequency The pager frequency is the maximum number of times that the server attempts to notify the user of an unplayed message, if each page is successful. The default pager frequency is 3. A page is considered successful if the server places the call and it is answered. In other words, the server does not encounter a busy signal, reorder tone, or Ring No Answer after the pager/message delivery call is made.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Primary Alternate Pager 1 Pager 2 Pager 3 Pager 4 Paging and Message Delivery in the Same Mailbox You cannot assign both paging and message delivery to the same Message Waiting Indicator. If you want to assign both Paging and Message Delivery to the same mailbox, be sure each has a different indicator. You can use any of the four different indicators: MWI1 primary, MWI1 alternate, MWI2 primary, MWI2 alternate to accomplish this.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Enter Y or N; Y to suppress pages. The default is N, do not suppress pages. Set this field to N to resume the paging option after turning it off. Pager start time This is the time that the server starts sending pages for this mailbox. By setting both start and stop time to 12:00 a.m., paging is available 24 hours. Enter the time in the form “hh:mm xm”, where “hh” is hours, “mm” is minutes, and “xm” is either a.m. or p.m. The default is 12:00 a.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 To change a paging schedule, a mailbox owner’s mailbox must have an FCOS that includes feature bit 077 (Change pager schedule). To change a paging number, a mailbox owner’s mailbox must have an FCOS that includes bit 124 (Change paging phone number). Both these bits require bit 070 (User Options Menu) to work. The mailbox owner’s mailbox FCOS must contain bit 182 or 183 to change the schedule according to the weekday or weekend.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 be used where a paging service is sold for a flat fee per month. A limit of 0 means no limit is set. Table 4-3 Limit Pages per billing period Paging—phone length Receipt retention, regular Paging Limits Unit pages digits hours Default 0 7 0 Valid Values 0-999 3–11 0-8760 Paging—Phone Length This controls user modification of paging. The paging phone length determines the maximum number of digits users can enter for a paging number.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 time out. If the line card does not detect answer supervision (a ringing on the line) by the number of seconds set in this exception, the page is considered a failure. This time out can be set between 0 and 255 seconds, where 0 means no time out period is enforced (wait forever). Message Delivery Considerations This section covers specifics applicable only to message delivery.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 182 183 Use pri/alt as week/weekend for message waiting type 1 Use pri/alt as week/weekend for message waiting type 2 Changing an LCOS Definition Only one limit applies to message delivery, the Message Delivery-Phone Length limit. It controls user modification of message delivery. The message delivery phone lengths determine the maximum number of digits users can enter for a message delivery number.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Changing an FCOS Definition To use call placement, you must add feature bit 110 (Give/make to telephone number) to an existing FCOS or create a new one with this feature in it. Changing an LCOS Definition The limits listed in Table 4-5 control call placement. You might need to change the LCOS assigned to the call placement mailbox configuration accordingly.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 The length determines the maximum size of a single message made for a call placement phone number. If you send a message to both mailboxes and telephone numbers, this limit interacts with the limit on the size of messages sent to mailboxes; the shorter of the two limits overrides the longer.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Display Number This is the string of digits that is displayed on the viewer of a display pager. Most display pagers accommodate a 16-digit number. Usually this string is specified as the post-pager number. Other Activation Codes Each pager manufacturer has modifications to the activation code that you must identify before configuring pagers.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Dial 9 to get outside access. Wait for second dial tone. Dial pager company system number. Wait two seconds for line to settle. Wait for pager tone. Wait one second for pager tone to finish. Dial individual pager number (or PIN) Wait for pager tone. Wait for pager tone to finish. Dial display data. Enter # to indicate end and make paging terminal hang up.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Pager Number Post-Pager Number 9116++++G+ 14155556644# Jane wants you to make 3 attempts to reach her, and each attempt should be 30 minutes apart. These are the default values for pager frequency and pager interval.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 wants the server to try to reach her at home. Her office phone number is (415) 555-6836, and her home number is (408) 555-0921. She wants the server to try her office number three times, with calls that are 10 minutes apart, then to try her home twice, with 30 minutes between calls. When test calls are made, it takes five seconds for her office telephone to ring, after dialing is completed, and three seconds for her home telephone to ring.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Wait for a dial tone, to confirm that you have the outside line. Dial the number of the pharmacy branch. T 12135556598 To send the message, the pharmacy headquarters makes the message and sends it to a distribution list that contains all the pharmacies’ numbers. This list is created either at the server maintenance console or by the user at a telephone (see the Distribution Lists chapter).
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Testing Message Delivery For message delivery, the server should call the appropriate telephone number and, when the call is answered, should prompt, “Hello, [user’s name]. You have unplayed message(s) in your mailbox. Please enter your passcode.” If the first part of the greeting has been cut off, add more plus signs to the end of the pager number or post-pager number.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Successful pages are retried a specified number of minutes apart (the pager interval), for a maximum number of times (the pager frequency).
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Dial individual pager number is. Wait four seconds for line to settle. Wait for computer tone. Dial calling card number Wait four seconds for line to settle. Wait for computer (dial) tone. Dial display data (mailbox). Enter # to indicate that all the data has been entered and make paging terminal hang up.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Note: When NP TDD is enabled, call scheduling is not available. When users make a choice from the Paging/Message Delivery Schedule, the server gives them a series of prompts to guide them through each change they make. Whether users hear the prompts for paging or message delivery depends on the FCOS, and whether the Message Delivery parameter was set to Y in the mailbox configuration.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 5 Message Waiting Application This chapter describes the two standard message waiting applications in a NuPoint Messenger server that can turn PBX message waiting indicators on and off, and explains how to use the appropriate worksheet for configuring the desired application.
Mitel NuPoint Messenger Technical Documentation - Release 7.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 1. Determine what DTMF strings the PBX uses to turn message waiting indicators on and off, and use this information to complete the DTMF-to-PBX Message Lights Worksheet. A blank worksheet is located in Volume 2 of this Manual. 2. Create a line group with one or more lines to be used as an outdialer port.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 This parameter allows you to include a T code (Go Off-Hook, Wait for Dial Tone) if you are integrating with most PBXs, or delete a T code in the dial string if you are integrating with cellular or other non-PBX equipment that cannot produce a dial tone.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 default setting of Yes. This feature also cuts down on overall message waiting indicators traffic.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 RS-232 Message Waiting Indicators Interfaces This application allows servers to turn PBX message waiting indicators on and off by sending signals to the PBX over RS-232 data links. The data links can be either direct serial connections to the PBX, or they can connect to modems that are connected to analog ports on the PBX.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Pre-DN OFF string Post-DN ON string Post-DN OFF string M0 \r \r See the table of ASCII codes under "Configuring the Programmable Interface" for definitions of these settings. Specialized Message Waiting Indicator Systems The following specialized message waiting indicator systems require the purchase of additional hardware and software. Instructions for installing and configuring these systems are shipped with the products.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 optional features. For more information about any of them, contact your distributor. • BBL Pager • Hyatt Encore PMS Integration • PMS Integration • HIS PMS Integration • Hitachi PMS Integration • Hitachi DX • ITT Programmable Interface The Programmable option allows you to customize the RS-232 message indicator software interface between the server and the PBX. All codes are sent in ASCII.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 This string is sent before the directory number (extension number) to instruct the PBX to turn the message waiting indicator off at that station. Table 5-3 RS-232 Message Waiting Indicators Interface Codes Code Explanation \r carriage return \n new line \t tab \b backspace \f form feed \\ backslash \" double quotes \? question mark .
Mitel NuPoint Messenger Technical Documentation - Release 7.0 A server administrator can configure whether message waiting indicator on or off requests are sent out for every new unplayed message, or only when the message waiting indicator state changes from off to on or from on to off. Using the latter functionality (only when the message waiting indicator state changes) makes better use of server resources. The server does not suppress message waiting indicator updates by default.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 15 16 17 18 19 20 21 22 23 24 6 AT&T System 75 HIS PMS Unified Integrations ROLM Mitel SL-1 Message Waiting Hitachi PMS SL-1 Enhanced Meridian Fujitsu 960 SMS-MWI Mailboxes This chapter describes the most common component of the NuPoint Messenger server software applications, the mailbox.
Mitel NuPoint Messenger Technical Documentation - Release 7.
Mitel NuPoint Messenger Technical Documentation - Release 7.
Mitel NuPoint Messenger Technical Documentation - Release 7.
Mitel NuPoint Messenger Technical Documentation - Release 7.
Mitel NuPoint Messenger Technical Documentation - Release 7.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Test Mailbox Capabilities Test Message Waiting Indication Outside Callers vs. Mailbox Owners In many discussions of server mailboxes, you encounter the terms caller, outside caller, user, owner, or mailbox owner. There is a difference between (outside) callers and (mailbox) owners or users.
Mitel NuPoint Messenger Technical Documentation - Release 7.
Mitel NuPoint Messenger Technical Documentation - Release 7.
Mitel NuPoint Messenger Technical Documentation - Release 7.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 A Network Class of Service (NCOS) and Tenant Class of Service (TCOS).parts of optional features.can also be assigned to mailboxes. For more information about NCOSs and TCOSs, respectively, see The NP Net Digital Network and Enhanced SMDI Integration Manual. Figure 6-4 Sample Mailbox Individual Worksheet Figure 6-5 Mailbox Group Worksheet Names and Greetings A mailbox owner can record a name for the mailbox.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Overview A distribution list allows a mailbox owner to send the same message to a number of recipients by entering the distribution list number instead of entering each mailbox number. Mailbox owners can create distribution lists by phone, or a server administrator can create them at the server maintenance console.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Master Lists Master lists are useful when more than one person must send messages to the same group of people. A master list is a line group-specific distribution list that you can define in the administrator’s mailbox for that line group. There can be up to 99 master lists.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 following mailboxes receive the message: 224 through 227, 101 through 104, and 401 through 403. Mailbox 104 only receives one copy of the message, even though it appears in both lists 3 and 4. Feature bit 222 prevents mailbox owners from nesting distribution lists. If you are creating the distribution list from the server console, identify a nested distribution list by including “D” before the list number (for example, D03).
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Distribution List Interaction With LCOS You can use LCOS settings to control the number of distribution lists per mailbox, the number of members per list, and the maximum number of recipients for any message.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Other Mailbox Configuration Parameters Along with other parameters in a mailbox configuration, you can also specify a message waiting type that determines how mailbox owners are notified when unplayed messages arrive in their mailboxes. Mailboxes can also be configured for paging and message delivery. Refer to the Pager Application chapter for more information on these topics. Mailboxes can be password-protected.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Integrations Supported You can configure variable length mailboxes with all integrations which are supported except for the Omni S1 series and the MD-110. Server Time-and-Date Stamp for Messages The time-and-date stamp is optional information that the server can add to every message, to tell the recipient when the message was recorded. If a mailbox owner plays the message the same day it arrives, only the time is given (for example, 2 p.m.).
Mitel NuPoint Messenger Technical Documentation - Release 7.0 mailbox, it directs the new owner to record a name and greeting, and to set a passcode. There are times when mailbox owners do not want to hear the tutorial (for example, if they are setting up a series of tree mailboxes for directory assistance). The Set Passcode/Tutorial option from the Mailbox Maintenance menu is used to disable (or enable) a standard tutorial, when desired.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Special Mailboxes The following sections describes the types of special mailboxes listed at the beginning of the chapter.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 broadcast message mailboxes can also send a message waiting status to multiple mailboxes. To illustrate use of a broadcast message mailbox, suppose the manager of a company health club wants club members to know about an upcoming tournament. The manager logs in to his or her mailbox and makes a message for the broadcast message mailbox.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 the name in the mailbox should be the name of the recipient group, such as “Sales Bulletin Board,” users must remember to state their names at the beginning of their messages. This name override capability is enabled through feature bit 123 (Announce broadcast mailbox name) in the mailbox FCOS. With this feature, if you do not record a name in the broadcast mailbox, the mailbox number is announced.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Each mailbox in distribution list 01 always reflects the message waiting status of the main mailbox, regardless of how many messages are in that destination mailbox. Therefore, you may want to assign a separate mailbox to users for their messages and reserve the destination mailbox simply to notify them a message is in the main mailbox.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 A mailbox owner can log into a chain mailbox and change the mailbox name, greeting, and passcode, but cannot make messages, or create or use distonbution lists. Check-In/Check-Out Mailboxes1958 These mailboxes are used by hotels. A check-in mailbox is a special mailbox that manipulates other mailboxes.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 log in simply by pressing a button on the telephone and entering a passcode, when prompted by the server. Immediately after the guest logs in, the server will play the first message automatically. The guest is given the options of keeping or discarding the message; when the choice is made, the next message, if any, is played without any input from the guest. Prompts for a guest mailbox are in the form, “Press P, the 7 key, to play your message...
Mitel NuPoint Messenger Technical Documentation - Release 7.0 start time for the rotation and the length of time before the server rotates to the next mailbox (24 hours in this example). Index-Type Rotational Mailboxes The server assigns a sequential index to each member of the rotational mailbox’s distribution list. If a sorted list is created, mailboxes are indexed starting with the lowest-numbered mailbox.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 mailboxes. One of the child mailboxes (mailbox 426) is itself a rotational mailbox, with three other child mailboxes (mailboxes 432, 433, and 444). Figure 6-9 Sample Nested Rotational Mailboxes Rotational Mailbox Diagram Before configuring a rotational mailbox, complete a Mailbox Worksheet and a Rotational Mailbox Diagram. Each diagram entry is explained in the following paragraphs.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 numbered mailbox. If the list is unsorted when it is created, the rotation cycle begins with the first mailbox entered in the list. Distribution lists are allowed in child mailboxes (for example, to create a nested arrangement) but they are not needed for the rotational arrangement to work. Members Identify all child mailboxes as members of distribution list 01 in the rotational mailbox.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Europe 107 3 Second, you would assign the Tree FCOS to a standard mailbox that acts as the tree mailbox. You would then create standard mailboxes for each reservation desk to act as child mailboxes. Next, you would add the child mailbox numbers to distribution list 01 of the tree mailbox. Finally, you would record a greeting, similar to the one mentioned earlier, for the tree mailbox.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Here is an example of what a caller would hear: “You have reached Ivy Dormitory, room 18” (a custom greeting). Then follows a standard greeting: “To leave a message for Cindy Jones, press 1. To leave a message for Laura Smith, press 2.” If a user does not record a name, the prompt would be: “To leave a message for mailbox 203, press 3.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 then allows a caller to leave a message. Use either one of the defaults described in the Feature Class of Service chapter or a customized FCOS that includes all the applicable feature bits. List A tree mailbox must have distribution list 01, whose members are the mailboxes that are branched to when a caller presses the associated digit. Members Identify all child mailboxes as members of distribution list 01 in the tree mailbox.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 1. Configuring the access code that the outdial index represents in the Pager application 2. Establishing a minimum billed number length in the LCOS assigned to the originating mailbox 3.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 7 Features Class of Service Updates for RSD 3 to this chapter are provided here in PDF format. Note about Acrobat Reader Chapter 7 - Features Class of Service (updated February 2002) 8 Other Classes of Service A class of service differentiates privileges and functions for mailboxes. Chapter 7 discusses the Features Class of Service (FCOS), which controls the features in mailboxes.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Caller Message Length limits parameter to two minutes and the Message Count limits parameter to 30 messages. If you assign LCOS 2 to mailboxes 5000 through 5899, all these mailboxes have the same limits: each caller’s message is limited to two minutes with a maximum of 30 messages in each mailbox. You can create other LCOSs and assign them to other mailboxes.
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Mitel NuPoint Messenger Technical Documentation - Release 7.0 LCOS for the Administrator’s and Attendant’s Mailboxes For best results, assign the default LCOS (LCOS 1) to both the administrator’s and the attendant’s mailboxes. LCOS 1, with the appropriate FCOS and GCOS, supports the special functions for these mailboxes.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Limits Parameters Includes parameters for basic mailbox functions and some optional features. Greeting Length Sets the maximum time for recording a personal greeting. When the user reaches this limit or the server detects silence, the server stops recording and announces that the recording is complete. If no limit is set, the limit is the available storage capacity. Enter: Minutes, from 0.0 through 60.0; 0 prevents any greeting; a period (.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Sets the maximum time, in minutes, that another user can make, give or answer a message for this mailbox. When the user reaches this limit or the server detects silence, the server stops recording and announces that the recording is complete. Enter: Minutes, from 0 to 60; 0 prevents any messages; a period (.) means no limit Default: 5.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Enter: Number between 1 and 72; to reset to the default, enter a period (.) Default: 72 Maximum Attachments per Network Message Limits the number of messages that the user can attach when making or giving a message in a network environment. For more information, see the guides for the AMIS Analog, NP Net, and VPIM optional features. Enter: Number between 1 and 72; to reset to the default, enter a period (.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Sets the maximum number of messages that can be stored in a mailbox’s future delivery queue. Enter: Number from 1 through 99; 0 prevents storage; a period (.) resets to default Default: 99 Max Days – Future Delivery Sets the maximum delay, in days, to deliver a message in the future. Enter: Number of days from 0 through 365; 0 means no future delivery Default: 60 days Max Family Member or Guest Not used.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Default: 0 Maximum Outstanding Wakeup Calls Not used. Callback Number Length Sets the maximum number of digits a user can enter to for a callback phone number. Enter: Number of digits from 1 through 50 Default: 7 digits Even More Limits Parameters Includes options for message recipients and distribution lists The system checks the value for Max Members per Distribution List when it sends a message.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Sets the maximum number of members in a distribution list. Enter: Number of members from 0 through 65,535; 0 is the same as 65535 Default: 200 Max Recipients Count Sets the total number of possible recipients of a message in any combination of mailboxes, distribution lists, and nested distribution lists. If the number of recipients exceeds this limit (n), the system sends the message to only the first (n) recipients.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Call Placement Menu Includes parameters related to call placement. RNA Retry Limit Sets how many times the server tries to deliver a call placement message after a Ring No Answer call. Enter: Number of retries, from 1 through 255 Default: 10 retries RNA Retry Interval Sets how long the server waits between tries to deliver a call placement message after a Ring No Answer call.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Enter: Number of phone numbers from 0 through 190 Default: 190 Maximum Message Length Sets how long a message can be for a call placement phone number. Enter: Minutes, from 0 through 60; 0 means no limit Default: 5 minutes Interactions & Limitations:The average length of call placement messages affects the number of ports in a pager line group. NuPoInt Fax Limits Menu You must have the NuPoint Fax optional feature to use these parameters.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Default: 1 retry Fax Delivery Retry Interval Sets how long the server waits between tries to deliver a fax after a Busy, Ring No Answer, or fax-unavailable call. Enter: Minutes, from 1 through 255 Default: 1 minute Mailbox & Message Retention Limit Menu Includes parameters that determine how long various types of messages remain in a mailbox.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Enter: Number of hours, from 1 through 8760 (1 year); 0 for no limit; a period (.) to prevent automatic purging Default: 336 hours (14 days) Urgent Message Retention Sets how long a played or unplayed urgent message can remain in a mailbox before it is deleted by automatic purging. Enter: Number of hours, from 1 through 8760 (1 year); 0 for no limit; a period (.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Default: 336 hours (14 days) Urgent Fax Message Retention Sets how long an urgent fax can remain in a mailbox before it is deleted by automatic purging. Requires the NuPoint Fax optional feature. Enter: Number of hours, from 0 through 8760 (1 year); 0 for no limit; a period (.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 • Bitmapped GCOSs • Affinity group GCOSs • Recommendation for degrees of flexibility • One-way communication using an empty GCOS • Interaction between GCOS and FCOS • Configuration requirements Overview Mailbox owners cannot send and receive any messages unless the configuration of every mailbox includes a Group Class of Service (GCOS).
Mitel NuPoint Messenger Technical Documentation - Release 7.0 You can enable message exchange ranging from simple to complex, depending on which groups you include or exclude in bitmapped GCOSs and which bitmapped GCOSs you assign to mailboxes. As an example, suppose that a scientist directs an experiment using target subjects and control subjects. The target subjects and control subjects do not communicate with each other, but do communicate with the scientist.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 • Bitmapped GCOSs are useful when you need to develop complex relationships. The communication links required for the arrangement shown in Figure 8-3, for example, are possible only with a bitmapped GCOS.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Interaction between mailboxes is limited by the GCOS and FCOS that are assigned to them. If, for example, an FCOS allows a user to make confidential messages (feature bit 023), other users within the same GCOS must be able to receive messages from other users (feature bit 040), and to play messages (050). Otherwise, the make confidential message feature is useless. Configuration Requirements You must assign a GCOS to every mailbox in the system.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 RCOSs use NPA/NXX screening to determine which area codes or exchanges to restrict. The abbreviations NPA and NXX are industry terms for the three-digit area code and the three-digit prefix (exchange) within an area code, respectively. NPA/NXX screening is easy for the system administrator to configure and is transparent to mailbox owners.
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Mitel NuPoint Messenger Technical Documentation - Release 7.0 No Blocks the call Checks NXX table. If no NXX table exists, places the call. Table 8-11 NXX Table Is the NXX in the table? If the table is to allow the call, the system... Yes Allows the Call No Blocks the Call If the table is to disallow the call, the system... Blocks the Call Allows the Call Screening Examples Several configuration examples are offered here to show how the RCOS works.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 2. Compares to the exact match table and blocks the call because the number matches and the table is a disallow table. If a dial string is 15102265678, the system : 1. Removes the 1 in accordance with the absorption table. 2. Compares to the exact match table. 3. Compares the NPA 510. Places the call because the NPA 510 does not have an associated NXX table and the NPA table is set to allow.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Configuration Requirements for RCOS-Specific Parameters In addition to the RCOS number and name, you can set and modify RCOS-specific parameters for each of the 64 RCOSs, making calling capabilities variable for different mailboxes. These parameters are discussed in the following paragraphs. An RCOS Worksheet (Figure 8-8) helps you organize the information you need for assigning RCOS parameters.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 If an RCOS is changed, it is possible for a distribution list created before the RCOS change to contain some restricted telephone numbers. A restriction check is performed before each outdialing sequence to avoid calls being placed to restricted telephone numbers. If a telephone number fails the check, a receipt is generated stating “The following telephone numbers are restricted: [number 1], [number 2], etc.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Set a Mailbox Passcode and Tutorial by Phone Set or Change Administrator’s Mailbox Passcode by Phone Set System Date and Time by Phone Start a Mailbox Backup to Diskette by Phone CP 4406 CP 4402 CP 4407 CP 4408 Telephone Administration Timing Certain timing parameters are programmed into Administration by Phone to detect inactivity and to safeguard the server against unauthorized use.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 class of Service (FCOS). The server accepts any FCOS number from 1 through 640, even if no feature bits are programmed for that FCOS. No error message is issued. Be sure to enter the correct Feature Class of Service! • When Administration by Phone prompts for a three-digit limits class of service, enter the Limits Class of Service (LCOS). The server accepts any LCOS number from 1 through 640. Be sure that you enter the correct LCOS.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Modifying a Mailbox When you select Modify from the Administration Menu, the server gives the current mailbox number, class of service, mailbox type, and AC message lamp address, if applicable; then prompts you for any changes. To leave any value unchanged, press the star (*) key in response to the prompt. See “Adding a New Mailbox” for coding information.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Inquiring About Mailboxes Neither the Inquire nor the Search function is available by phone, however you can get some information by using the following techniques: • Usage statistics are available by pressing U from the Administration Menu, entering the desired mailbox number in response to the prompt, “Enter mailbox to begin summary at,” and then pressing any key to stop the report after the desired statistics have been given.
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Mitel NuPoint Messenger Technical Documentation - Release 7.0 If you have created mailboxes but have not yet assigned them to users, you can use an FCOS to deny login (feature bit 001). To ensure that a new mailbox, once assigned, is not used until the owner accesses it, you can require initialization from the integrated telephone number (feature bit 142). You can also set the FCOS to prevent messages from being received until the mailbox has been initialized (feature bit 127).
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Audiotext (Tree Mailboxes) You can protect audiotext applications by requiring callers to enter an access code (feature bit 137) before hearing the information. Because you can design audiotext applications as a series of mailboxes, each with individual information, you can set a unique access code for each piece of information to ensure corporate security.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 must use GCOS and FCOS settings to enforce restrictions on which mailboxes can exchange messages. The primary tool for controlling messaging between mailboxes is the GCOS. Correct GCOS settings can effectively partition a server so that separate user groups are not aware of one another, or so that certain mailboxes can only receive or send messages to other specific mailboxes, such as in dispatcher situations.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Console The server maintenance console is the primary point of entry for configuration and administration, and therefore one of the most critical factors in security console access is protected by a login sequence. The server requires a user ID and a password that verifies a user before allowing access to any menu. User ID A user ID is a unique representation of a person’s identity within the server.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 All servers are shipped with a default security banner. You can customize the banner, if you wish. Administrator’s Mailbox The administrator’s mailbox can be used to perform several administration functions, including creating and deleting mailboxes.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 The Mailbox Data Report (in the Reports Menu) contains information on the number of recent bad login attempts and the date of the last mailbox owner login, indicating “Never” for a new mailbox. Because this report covers all mailboxes and contains a lot of information, you should first use other reports to examine potential abuse problems.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 FPSA allows access to menus only to persons who are authorized through permission categories. In addition, FPSA requires passwords of all users logging in. Using FPSA You must activate FPSA at your site from the Security menu, then configure it as desired, before it is operational. While there is no charge for FPSA, you must specifically order it.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 5 6 Access only to inquiry menus (read-only menus such as Reports, Statistics, and Dump) Access only to network and network-related menus When FPSA is activated, you can perform menu-based procedures described in this manual only if you have the appropriate permission category or categories. FPSA limits access to menus based on a permission category or categories assigned to each user ID.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 CAUTION! If the system superuser forgets his or her password, he or she cannot access the server, let alone perform any of the FPSA activities just mentioned. The only way a system superuser can be reinstated is to perform the password bypass in the Task List, Volume 2 of this manual. System Administrator NuPoint Voice system administrators can perform all activities described in this manual except FPSA activities.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 11 Billing This chapter describes the billing function and gives the requirements for configuring the billing function. Billing reports are summarized in this chapter, but the Reports chapter has more complete information about them.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Set Billing Rates for Messages Received Set Billing Rates for Network Usage Set Billing Rates for Pager Calls CP 4360 CP 4361 CP 4362 Setting Rates Each statistic can be calculated according to a low usage rate, low/high boundary, and high usage rate. The valid range for either rate is $0.00 through $64.99. The valid range for the low/high boundary is 0 through 65535.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Automatic Wakeups or TAS messages: 0.000 0 0.000 Receipt requests: 0.000 0 0.000 Disk Usage: 0.000 0 0.000 Network Messages Sent: 0.000 0 0.000 Network Urgent Messages Sent: 0.000 0 0.000 Network Messages Received: 0.000 0 0.000 Network Urgent Messages Received: 0.000 0 0.000 Number of Network Nodes Sent to: 0.000 0 0.000 Number of Network Nodes Sent Urgent: 0.000 0 0.000 Number of Remote Network Recipients: 0.000 0 0.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 3. The data gathered in step 1 is subtracted from the mailbox statistics. This update zeros the statistics in all the mailboxes (unless there was mailbox activity between steps 2 and 3 to prepare them for the next billing cycle. When you run a billing report, the value that is obtained during the gather for each statistic in a mailbox is multiplied by the billing rate that you assigned to that statistic.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Mailbox Blocked Report (Blocked Billing Report) Previous Billing Report Termination Report Same information as in the Billing Report but with no titles or summaries; input to other databases. Same information as in the Billing Report but uses data from previous billing period; determines proper billing if a gather fails. Final billing when a mailbox is checked out and deleted, or when paging service is discontinued.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Figure 11-2 Sample Billing Worksheet Figure 11-3 Sample Billing Worksheet Connect Time There are three connect time statistics that you can bill for: user connect time, caller connect time, and call placement connect time. All these statistics are accumulated in the same way, but you can have a different set of rates for each port (line) group in the server. These statistics measure off-hook to on-hook phone line usage.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 divided by one hundred, and the rate is specified to the nearest mil per minute of speech that has been kept for ten hours. Other factors in the calculation of charges are: • A user is not billed for messages that have not been deleted at the time that billing data are gathered. These messages are eventually deleted, however, and the charges are greater, since the time on disk has increased.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 are listed by line group. Each time a successful page is issued, a counter is incremented in the mailbox. This does not necessarily correspond to the number of messages received. If two messages are received at the same time, only one page is made.
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Mitel NuPoint Messenger Technical Documentation - Release 7.0 Output Options If the report is long, use the P option when displaying the report to the console. This displays the report 24 lines at a time, pausing until you hit the space bar. You must enter Q to Quit out of the pausing option. You can enter Q at any time if you do not want to see the entire report.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 as a printer. Using the Logfile Menu, there are two ways to change where the logfile is viewed and what port it is sent to. The menu choice “Toggle Display, Choose Logfile Serial Redirection,” changes where the information is sent as it occurs. This is a temporary setting and is removed when the server is reset.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 7,rcrd=000000000000000 Statistics Reports The server can produce many types of statistics reports, as shown in Table 12-1. You can request reports for any or all parts of the most recent seven days’ activity. Standard reports for each statistic show the resource usage in 15-minute increments. The server administrator has the option of generating a summary report, where one set of data is generated for the entire time period.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Trunks Busy,” or ATB. The server administrator must specify the line group(s), the start and stop times, and the start and stop days for the report. The report can be presented in one of two methods. The Standard Group Usage displays the All Trunks Busy data for each line group in 15-minute increments, for each hour of the chosen interval. The Group Usage Summary Report shows a single value for each line group.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 DAY = 01 HOUR = 15 The data displayed immediately below refers to the hour between 3 and 4 p.m. on Monday. 0014 indicates that data in that column were gathered during the first fifteen minutes of the hour; 1529 refers to the second 15-minutes of the hour, etc. TOTAL The data for the four 15-minute intervals. If a hyphen appears, in place of a numerical value, it means that the data have not yet been gathered.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 3 Sales 300 150 8 % 4 Eng 400 200 11 % 5 Exec 100 50 3 % 6 Mktg 200 100 5 % Reading the Group Usage Summary Report The Group Usage Summary Report (see sample in Figure 12-3) displays the line groups by number, then gives the total seconds, the total number of times and the total percentage of time, that an ATB condition occurred in that line group for the entire period reported.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 The first line of the report shows the date and time interval during which the data were gathered. GROUP The lines belong to Line Group 1. LINE 1:0:3 HOUR=14 The data displayed immediately below refer to the triplet 1:0:3, during the hour between 2 and 3 p.m. 00-14 indicates that data in that column were gathered during the first fifteen minutes of the hour; 15-29 refers to the second 15-minutes of the hour, etc.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Line Usage Report This report shows the number of seconds during which individual lines were busy, and how many calls each line received, over a specified reporting period. You can display the data for a single line, or for a range of line numbers. The reporting period can be any hour, or range of hours, from the current day or portions of the most recent seven days. Figure 12-6 shows a Sample Standard Line Usage Report.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 The data for the four 15-minute intervals. If a hyphen appears, in place of a numerical value, it means that the data have not yet been gathered. For example, if the report is run at 3:30 p.m., and the report interval is for hours 12-15 (noon to 3 p.m.), the entries for hour 15 (3 to 4 p.m.) show hyphens. USAGE The percentage of the hour the line was busy. SECONDS The total number of seconds in the time period during which the line was busy.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 port was busy with the number of calls that the line received, the server administrator can determine the average duration of a call during this period, for each port. Message Usage Report The Message Usage Report (see sample in Figure 12-8) shows the number of messages that were received, the number of messages that were still available, and the percent of message storage available, during a specified reporting period.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 The first line of the report shows the date and time interval during which the data were gathered, and the total number of messages that were received during that time period. This line is repeated for each day of the report. MESSAGE HOUR = 07 The data displayed immediately below was gathered during the hour between 7 and 8 a.m.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 had relatively little message storage. You can report the hours immediately before and after midnight to judge the effectiveness of the automatic purge. If message storage is near or above 80% on a regular basis, for example, most mailbox LCOSs on the server should be adjusted, to give these mailboxes a shorter message retention time. This makes the purge more effective, and frees message storage more quickly.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 The average value of the four 15-minute samples. If a hyphen appears, in place of a numerical value, it means that the data have not yet been gathered. BLOCKS FREE The number of speech blocks that were not in use at the time of sampling. PERCENT USED The number of speech blocks that were in use, as percentage of the maximum number of speech blocks that are allowed on the server.
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Mitel NuPoint Messenger Technical Documentation - Release 7.0 ATB SECONDS The total number of seconds in the time period that an ATB (All Trunks Busy) condition occurred to the lines in the fax group. ATB COUNT The number of times that an ATB condition occurred to the lines on the fax group. The counter is incremented when an ATB condition first occurs. The ATB condition must clear, then reoccur, before the counter is incremented again.
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Mitel NuPoint Messenger Technical Documentation - Release 7.0 The number of times an ATB (All Trunks Busy) condition occurred on a line group. LINE ATB SECONDS The total number of seconds the entire line group was busy that day. FAX TRANS The number of fax transactions processed by the server that day. FAX TOTAL SECONDS The number of seconds the fax transactions in the previous item took to process.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 MESSAGE NUMBERS The links between the messages, greetings, and names associated with mailboxes, and the mailboxes themselves. Each message, name, or greeting uses one message number. SPEECH BLOCKS All speech recorded through the telephone in the form of messages, comments, greetings, list names, and names. Approximately 2.2 seconds of speech consume one speech block.
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Mitel NuPoint Messenger Technical Documentation - Release 7.0 Verify Reports There are two verify reports that record the results of the verify program differently. You can review the results from the Offline Verify from the Reports Menu. You can review the results from the Online Verify from the System Verify Menu. There are two types of Online System Verify reports, Speech and Records. If you compare the results of an Offline System Verify with an Online System Verify, the number of messages will differ.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Verifying sibling lists... Verifying phoneline exceptions... Verifying statistics data... Compiling reference count statistics... No errors found. --- NuPoint Voice Record Summary --35 mailboxes verified. No errors found. 0 queue errors. No queue errors found. 0 messages referenced. No errors found. 0 distribution lists verified. No errors found. 0 copy lists verified. No errors found. 0 sibling lists verified. No errors found.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 annot find copy list for sibling 560100000003602, rslt = -20. Verifying phoneline exceptions... Verifying statistics data... Compiling [rc_stat] [rc_stat] [rc_stat] [rc_stat] [rc_stat] [rc_stat] [rc_stat] [rc_stat] --502 2 2 reference count statistics...
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Verifying master control sector... Verifying prompt speech... .......................... --- Summary of Prompt File System Status --TOTAL Number of Prompt Directory Sectors Number of Prompt Pointer Sectors Number of Prompt Speech Blocks USED 002f 1770 3435 0538 0a4b FULL (%) 22 % 22 % 20 % 1336 prompt(s) verified. 0 prompt(s) contained errors. Verify virtual speech drive 5: Verifying master control sector... Verifying transient speech...
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Current Billing Rates This report (see sample in Figure 12-21) shows you the current rates for various statistics, such as base rates and pager calls, through the Report Rates option in the Billing Menu. Remember that you can set rates only for FCOSs 1 through 64; any FCOS higher than 64 is billed at the rates for FCOS 64. Refer to the Billing Tasklist, Volume 2 of this manual, for a procedure to run the Base Rates Report.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 as many times as you wish during a single billing cycle, as long as you do not request another gather. You can even run the report, change billing rates, then rerun the report if you wish. The Billing Report first shows charges for each mailbox individually by GCOS, then reports the charge for the FCOS assigned to the mailbox, then lists the charges for each statistic that applies to the mailbox.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Figure 12-24 Sample Mailbox Blocked Report Use the Table 12-2 to identify the field names and field lengths of statistics provided in the Mailbox Blocked Report. All fields are right justified; all fields other than the mailbox number are blank filled.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Previous Billing Report You can run a Previous Billing Report when a copy of the Billing Report from the previous billing period is desired, or to determine proper billing when a gather has failed. This report is identical to the Billing Report, except that it uses the data from the previous billing data file. The server gives you the option of running this report from either the hard disk or the backup diskette.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 If there are any unplayed messages in the mailbox at the time the Termination Report is run, the server displays a warning that reports the number of unplayed messages in the mailbox and reminds you that generating a Termination Report at this point will not include these unplayed messages. To charge only for messages that the mailbox holder has played, run the Termination Report before the unplayed messages are deleted.
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Mitel NuPoint Messenger Technical Documentation - Release 7.0 NP View Mailbox Configuration Two reports are available to show mailbox configuration, one through the Reports Menu and one through the Mailbox Maintenance Menu. The report available through the Reports Menu is keyed to mailboxes themselves, while the report available through the Mailbox Maintenance Menu is keyed to search criteria you specify. Mailbox Data Report This report shows the configuration of every mailbox in the server.
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Mitel NuPoint Messenger Technical Documentation - Release 7.0 NON-BILLED INDEX The index number representing the access code for outdials not charged to a billing account. CALL PLACEMENT Shows whether call placement outdials are billed (B) or unbilled INDEX (U), or treated as internal outdials (I).
Mitel NuPoint Messenger Technical Documentation - Release 7.0 MAILBOX: 1000 Created: 12/20/94 12:49 pm MSGS: 0 UNPLAYED: 0 URGENT: 0 RECEIPT: 0 LCOS: Default : 1 FCOS: FAX+MSGUNDELETE : 1 GCOS: Default GCOS 1 : 1 NCOS: Default : 1 TCOS: Default TCOS 1 : 1 RCOS: : 1 BAD LOGS: 0 LAST LOG: 12/20/94 12:53 pm MINS: 0.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 3553 3555 6 15 0 3 TOTAL Mailboxes:5 0 0 0 0 14.6 44 48.8 14 1 1 Messages:43 Unplayed:5 Minutes:105.
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Mitel NuPoint Messenger Technical Documentation - Release 7.0 333 12 248 20.0 0 10727 3868 4462 0 4462 11633.0 2539.9 810533.5 2.6 0.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 line triplets to report: * line triplets to report: Line 1:3:0 configuration: ...all parameters set to defaults Line 1:3:1 configuration: ...all parameters set to defaults Line 1:3:1 configuration: ...
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Receptionist Day/Night Treatment Types Report Each mailbox configuration contains day and night treatment types that tell the server exactly how mailbox owners wish to have their calls handled under different conditions. The Receptionist Day/Night Treatment Types Report (see sample in Figure 12-35) displays the treatment types from which the server administrator can choose when creating mailboxes.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Auth Code An authorization code, usually numerical, that the caller must enter before NP Receptionist rings the extension. Special character codes are M (enter any valid mailbox number) and P (enter a valid passcode). A blank field means that no authorization code is required.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 2 T9T+23759 Non-Dial Account List of Authorized Users You can view a list of users who have access to the server. The list is displayable at a server maintenance console, through the List All Users option in the Security or the FPSA Menu. Figure 12-37 shows a sample list when FPSA is not running, Figure 12-38 shows the output when FPSA is running.
Mitel NuPoint Messenger Technical Documentation - Release 7.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 092 (User will be in Dial-by-Name database), the mailbox owner’s name is included in the Dialby-Name database. The server uses the Dial-by-Name database to create a telephone book, when you choose the Phonebook Report option in the Reports Menu. The Phonebook Report is an alphabetic listing of mailbox names that shows the corresponding mailbox number and GCOS assigned to the mailbox (see sample in Figure 12-40).
Mitel NuPoint Messenger Technical Documentation - Release 7.0 a mailbox configuration parameter that sets message delivery. AMIS Audio Messaging Interchange Specification; a council set up to develop a standard for exchange of voice messages between different vendors. Used with the AMIS Analog Optional Feature. Analog networking Networking scheme that reconverts voice messages to analog signals for transmission between two or more voice messaging systems.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Used with call placement, this works the same as the access type for a pager. It is stored in the user’s mailbox. Centrex Central Exchange; a business telephone system where the equipment is at the CO instead of at the customer site. Contrast with CPE. Child mailboxes Mailboxes assigned to distribution lists of parent mailboxes.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Dialing plan A numerical structure of how mailbox numbers are assigned, and their length. Also used to determine which digit implements a capability, such as call placement. Dial string Group of alphanumeric characters dialed or outdialed by the server. Often used to facilitate call transfers. Outdialing is used in the Pager application.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 ESMDI Enhanced Simplified Message Desk Interface; a standard call data packet format used in Centrex applications, with additional features not found in SMDI. used in unified integrations. ESS Electronic Switching System; switching equipment used in Bell System COs. FCOS Features Class of Service; a combination of features. By assigning an FCOS to a mailbox, the Administrator determines what capabilities a mailbox has.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 you must assign a group to a bitmapped GCOS. Guest mailbox A temporary mailbox set up by a subscriber for guests. Used in the hotel/motel environment. Hard play prompt An instruction from the NuPoint Voice application that cannot be interrupted by pressing a key on the telephone keypad. The keypress must send a DTMF tone to NuPoint Voice before it will interrupt the instruction. See also Prompts.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 functions from within a mailbox; or (2) a user ID then a password at a server maintenance console to gain access to menus, if FPSA is activated; or (3) a user ID and then an optional password at a server maintenance console to gain access to menus, if FPSA is not activated.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Message waiting type A number used to indicate which form of MWI is being used by a particular mailbox. Modifier NuPoint Voice characteristics common to all applications. Changing them alters the behavior of the application. Example: Dialing plan. Module An individual processor (CPU) and attached components on a server. The server can have between one and four modules. Modules are sometimes called “hosts.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Menu and to all options in all other menus. This classification is the second-widest level of access. NuPoint Voice tutorial See Standard tutorial. NXX A communications industry term for the exchange (prefix) of a DN. The exchange follows the area code and is a grouping of telephone numbers coming from the same CO. Off-system messaging See Call placement.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Parent mailbox Mailbox that routes users and callers to child mailboxes. Parent mailboxes must contain a distribution list so that the server knows how to route users and callers. Parent mailboxes can be broadcast, rotational, or tree mailboxes. Passcode See Mailbox passcode. Password A server security feature consisting of an alphanumeric code required during login to verify a user’s access to server menus. See also mailbox passcode.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 defined, that one will be signaled if the user does not respond by calling into the server. Prompts Recorded instructions that offer options to users and callers. For example, after users and callers reach a mailbox, they may hear the prompt, “Record your message.” Prompts can be given in foreign languages (an optional feature). See also Hard play and Soft play prompts. Queue A group of related messages.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Initial greeting heard by callers who dial into a voice processing system. Server maintenance console The video display monitor and keyboard, (the terminal) connected to the server. Server superuser When FPSA is activated, the only person who has unlimited access to all server menus. This classification is the widest level of access. Shared extension mailbox A kind of tree mailbox used when several people share one telephone.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 Tip & Ring Telephony term for the ground (tip) and positive (ring) wires in an electrical circuit. Also known as Tip-Ring or T-R. Transfer Moving a call from one station to another within a telephone network or site. Tree mailbox Mailbox that routes users and callers to child mailboxes, based on keypad input. Tree mailboxes must contain a distribution list so that the server knows how to route users and callers.
Mitel NuPoint Messenger Technical Documentation - Release 7.0 superuser, and each console user have a user ID. User options Choices that the server announces to users during a call. When a user presses the U key (8 on the keypad) while listening to the main menu, the server presents the user with some or all of these options: name, greeting, passcode, distribution lists, tutorial, pagers. User tutorial See Standard tutorial. VMUIF A set of voice messaging prompts used by a number of vendors.
