MITEL 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide
Enterprise® Messaging and Basic Voice Mail Administrator Quick Reference Guide This guide provides information for frequently used voice mail administration features. For more information about these and other features, refer to the Enterprise Messaging and Basic Voice Mail Administrator Guide. Voice Mail Administrator Features You can use the voice mail administrator mailbox to program the following voice mail features. Accessing the Voice Mail Administrator Mailbox 1. Dial the voice mail access number.
Administrator Account Voice Mail Flowchart At any menu level, press * or say “Cancel” to cancel or return to the previous menu or press # or say “Accept” to accept. Also, ASR commands are indicated in the quotation marks. ACCESSING THE SYSTEM ADMINISTRATOR’S MAILBOX • Do one of the following: – Press the MSG button to respond to a message from voice mail. – Call the voice mail extension number, say “Login” or press say or enter your mailbox number.
Part Number 580.8009 Mitel 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide ® Issue 3.
Notice This document is released by Mitel Networks Corporation as a guide for voice mail administrators. It provides information necessary to properly administer Enterprise® Messaging and Basic Voice Mail. The contents of this document reflect current company standards and are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in this release. Future product features are subject to availability and cost.
Contents Contents Overview 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Administrator Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Additional References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 System Networks and Nodes . . . . . . . . . . . . . .
Contents Reference 21 Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 System Administrator and Provider Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Administrator Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Custom Audiotex Recordings Programming Planning Sheet . . . . . . . . . . . . . . . . . . . . .
Overview Overview Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Administrator Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Additional References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Feature References . . . . . . . . . . . . . . . . . . . . . . . .
Overview Introduction Introduction This Mitel 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide provides instructions to use your administrator mailbox to perform voice mail administration. For quick access to frequently used feature instructions, you can use the removable Quick Reference Guide included with this guide. You must have access to an administrator mailbox, a voice mailbox designated to access and program features described in this guide.
Overview Additional References Additional References Refer to the following references for additional information. Feature References The administrator mailbox functions as both a standard system endpoint and an administrator mailbox. However, because this guide describes features that are programmed from the administrator mailbox only, refer to the appropriate voice mail user guides for detailed feature descriptions and end-user instructions.
Voice Mail Administration Voice Mail Administration Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Voice Mail Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Administrator Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Voice Mail Administration Introduction Introduction Voice mail is an integrated component of the Mitel® 5000 phone system. This guide provides administrator feature instructions that are provided in the Enterprise® Messaging (EM) and Basic Voice Mail (BVM) voice mail systems. Because various voice mail products work with the Mitel 5000 system, this guide does not include voice mail subscriber (user) feature instructions.
Voice Mail Administration Administrator Features Administrator Features The system administrator (the person who programmed your system) assigns voice mail administrator mailboxes. The administrator mailbox has all of the voice mail subscriber mailbox features, plus the ability to do the following: • Record broadcast messages. See “Recording a Broadcast Message” on page 13. • Perform group list maintenance. See “Recording a Group List Name” on page 13. • Customize or reinstate voice mail prompts.
Voice Mail Administration Voice Mail and Message Notification/Retrieval Applications Voice Mail and Message Notification/Retrieval Applications Two features combine to provide the voice mail system: the Voice Mail application and the Message Notification/Retrieval (MNR) application. • Voice Mail: Handles all calls that are directed to Voice Mail placed by subscribers and nonsubscribers. Callers hear the main company greeting, followed by a menu of available options.
Voice Mail Administration Administrator Account Voice Mail Flowchart Administrator Account Voice Mail Flowchart At any menu level, press * or say “Cancel” to cancel or return to the previous menu or press # or say “Accept” to accept. Also, ASR commands are indicated in the quotation marks. ACCESSING THE SYSTEM ADMINISTRATOR’S MAILBOX • Do one of the following: – Press the MSG button to respond to a message from voice mail.
Voice Mail Administration Administrator Mailbox Administrator Mailbox A system administrator’s mailbox is defined in order to record custom Audiotex recordings for voice processor applications created in Applications Programming, broadcast messages to all subscribers, and perform Mailbox and Group List maintenance. The administrator mailbox must be activated in Database (DB) Programming before it can be initialized. If applicable, contact your system administrator for assistance.
Voice Mail Administration Subscriber Account Maintenance Subscriber Account Maintenance You can perform mailbox maintenance for other system subscribers. For feature descriptions and instructions, refer to the appropriate voice mail user guide. For example, for the subscriber features for this guide, refer to the Enterprise Messaging, Basic Voice Mail, and Embedded Voice Mail Card User Guide, part number 835.3205. You can also use the “Administrator Account Voice Mail Flowchart” on page 9 as a guide.
Voice Mail Administration Changing Subscriber Mailbox Passwords Changing Subscriber Mailbox Passwords Passwords prevent unauthorized mailbox access. Subscribers create their own passwords when they initialize their mailboxes, but you may find that you need to change a password to access a subscriber’s mailbox. Using the administrator account, you do not need to know the password of a particular mailbox to perform maintenance.
Voice Mail Administration System Recordings System Recordings The following sections describe administrator recording options. Recording a Broadcast Message You can make a single recorded message and send it to all Standard and Receive-Only mailboxes. Extension IDs do not receive Broadcast Messages. If applicable, contact your system administrator for more information about Standard and Receive-Only mailboxes and Extension IDs. To record and send a broadcast message: 1. Access the administrator mailbox.
Voice Mail Administration Recording Custom System Voice Mail Prompts Recording Custom System Voice Mail Prompts Voice mail prompts are prerecorded options and instructions. Prompts can be used either for applications and mailboxes that use ASR or applications and mailboxes that do not use ASR. See “Automatic Speech Recognition (ASR)” on page 7 for more information about ASR. For consistency, when you record the non-ASR version of a prompt, you should also record the ASR version, if one exists.
Voice Mail Administration Creating Audiotex Recordings Creating Audiotex Recordings Audiotex is a feature that allows callers to select prerecorded menu options. You can create up to 500 custom audiotex recordings that you can use for company greetings, Auto Attendant greetings, Call Routing Announcements (CRAs), and hunt group applications. You can also assign audiotex recordings to day and night modes of operation. See “Audiotex Recording Tips” below for tips when creating recordings.
Voice Mail Administration Creating Custom Audiotex Recordings Creating Custom Audiotex Recordings See “Audiotex Recording Tips” on page 15 for tips when creating recordings. To create a custom audiotex recording: 1. Access the administrator mailbox. See page 10. 2. Press 3 or say “Options” for recording options. 3. Press 1 or say “Custom” to make a recording. 4. When prompted, say or type the recording number (001–500). 5. If no recording exists, go to the next step.
Voice Mail Administration Assigning Audiotex Recordings to System Extension Numbers Assigning Audiotex Recordings to System Extension Numbers You can assign audiotex recordings to system extension numbers. For example, if users dial extension 2000 to reach voice mail, you can assign new audiotex recordings to extension 2000 to change the recordings that users hear when they connect to the voice mail system.
Voice Mail Administration Fax Import Feature Fax Import Feature If your voice mail system has fax enabled, you can use your voice mail administrator’s mailbox to import fax documents. Imported documents can then be requested by callers who use a Call Routing Announcement (CRA) application programmed to provide the Fax-On-Demand service.
Voice Mail Administration Alarms Alarms Alarms are generated on endpoints as the result of continuous self-diagnostics run within the system and are a basic indicator that there is a problem or potential problem with the system. The severity and type of alarm determines the corrective action necessary to resolve the problem. To allow you to monitor multiple nodes, the system provides both system alarms, which includes voice processing alarms, and network-wide alarms.
Voice Mail Administration Clearing Alarms Clearing Alarms You can clear a network-wide alarm on the local node only or on every node in the network. To clear an alarm, you can use either the administrator feature codes or menu buttons. To use the feature codes to clear alarms: Dial one of the following feature codes to clear the alarm: • Clear Network Alarm (9851): This feature code clears network-wide alarms on every node in the network, but it does not affect system alarms.
Reference Reference Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 System Administrator and Provider Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Administrator Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Custom Audiotex Recordings Programming Planning Sheet . . . . . . . . . . . . . . . . . . . . . . .
Reference Troubleshooting Tips Troubleshooting Tips The following sections include information to help you troubleshoot problems: • “System Administrator and Provider Information” below • “Administrator Troubleshooting Tips” on page 22 System Administrator and Provider Information Because this guide covers voice mail administration features only, you may find that you need additional assistance from your system administrator for issues such as creating new user accounts or changing system settings.
Reference Custom Audiotex Recordings Programming Planning Sheet Table 2. Administrator Troubleshooting Tips (Continued) Problem Possible Solution I have several voice messages in my inbox. Is there a way to delete all of the messages at once? You must delete voice messages one at a time. Can I set the number of rings before calls go to voice mail? Your system administrator must program this feature. For more information, contact your system administrator or local authorized provider.
Reference Default ASR and Non-ASR Voice Prompts Default ASR and Non-ASR Voice Prompts Table 4 shows all of the U.S. English default system voice prompts for ASR- and non ASRenabled systems. Prompts designated by an asterisk (*) cannot be re-recorded. Table 4. Voice Prompts: Non-ASR and ASR Prompt ID Content (Non-ASR) Content (ASR) 001 To leave a message, please enter a mailbox number. To leave a message, please say or enter a mailbox number.
Reference Default ASR and Non-ASR Voice Prompts Table 4. Voice Prompts: Non-ASR and ASR (Continued) Prompt ID Content (Non-ASR) Content (ASR) 021 To replay, press one. To replay, say “Replay” or press one. 022 To erase and re-record, press three. To erase and re-record, say “Erase” or press three. 023 To append this recording, press two. To append this recording, say “Append” or press two. 024 To accept, press pound (or hash). To accept, say “Accept” or press pound (or hash).
Reference Default ASR and Non-ASR Voice Prompts Table 4. Voice Prompts: Non-ASR and ASR (Continued) Prompt ID Content (Non-ASR) Content (ASR) 040 Since you are entering your mailbox for the first time, you should be aware of a few standard features. To cancel an option you have accessed and return to the previous menu, press star. To accept your recording or dialing sequence, or to advance to your next message, press pound (or hash).
Reference Default ASR and Non-ASR Voice Prompts Table 4. Voice Prompts: Non-ASR and ASR (Continued) Prompt ID Content (Non-ASR) Content (ASR) 061 To listen to new messages, press one. To listen to new messages, say “New” or press one. 062 To record a message, press two. To record a message, say “Record” or press two. 063 To listen to saved messages, press three. To listen to saved messages, say “Saved” or press three. 064 For personal options, press four.
Reference Default ASR and Non-ASR Voice Prompts Table 4. Voice Prompts: Non-ASR and ASR (Continued) Prompt ID Content (Non-ASR) Content (ASR) 084 To raise the volume, press six. To raise the volume, say “Higher” or press six. 085 To save this message, press seven. To save this message, say “Save” or press seven. 086 To delete this message, press nine. To delete this message, say “Delete Message” or press nine. 087 To skip to the end of your message or recording, press pound (or hash).
Reference Default ASR and Non-ASR Voice Prompts Table 4. Voice Prompts: Non-ASR and ASR (Continued) Prompt ID Content (Non-ASR) Content (ASR) 110 To change your password, press three. To change your password, say “Password” or press three. 111 To change your message envelope, press four. To change your message envelope, say “Envelope” or press four. 112 To replay the message, press one. To replay the message, say “Replay” or press one. 113 To select your primary greeting, press one.
Reference Default ASR and Non-ASR Voice Prompts Table 4. Voice Prompts: Non-ASR and ASR (Continued) Prompt ID Content (Non-ASR) Content (ASR) 136 ...Extension ID number... N/A 137 ...Every day. N/A 138 ...Monday through Friday. N/A 139* Sunday N/A 140* Monday N/A 141* Tuesday N/A 142* Wednesday N/A 143* Thursday N/A 144* Friday N/A 145* Saturday N/A 146 To turn this number on or off, press one. To turn this number on or off, say “Change” or press one.
Reference Default ASR and Non-ASR Voice Prompts Table 4. Voice Prompts: Non-ASR and ASR (Continued) Prompt ID Content (Non-ASR) Content (ASR) 163 Please enter your mailbox number. Please say or enter your mailbox number.
Reference Default ASR and Non-ASR Voice Prompts Table 4. Voice Prompts: Non-ASR and ASR (Continued) Prompt ID Content (Non-ASR) Content (ASR) 195* Eighteenth N/A 196* Nineteenth N/A 197* Twentieth N/A 198* Twenty-first N/A 199* Twenty-second N/A 200* Twenty-third N/A 201* Twenty-fourth N/A 202* Twenty-fifth N/A 203* Twenty-sixth N/A 204* Twenty-seventh N/A 205* Twenty-eighth N/A 206* Twenty-ninth N/A 207* Thirtieth N/A 208* Thirty-first N/A 209 ...
Reference Default ASR and Non-ASR Voice Prompts Table 4. Voice Prompts: Non-ASR and ASR (Continued) Prompt ID Content (Non-ASR) Content (ASR) 224 Recording saved. N/A 225 To continue recording, press pound (or hash). To continue recording, say “Continue” or press pound (or hash). 226 Not used Not used 227 You have no saved messages. N/A 228 To spell the first name, press five. To search by first name, say “First” or press five. 229 To spell the last name, press five.
Reference Default ASR and Non-ASR Voice Prompts Table 4. Voice Prompts: Non-ASR and ASR (Continued) Prompt ID Content (Non-ASR) Content (ASR) 255 This is the message center calling for... N/A 256 If you are the correct person, press pound (or hash). If you are the correct person, say “Yes” or press pound (or hash). 257* ...One N/A 258* ...Two N/A 259* ...Three N/A 260* ...Four N/A 261* ...Five N/A 262* ...Six N/A 263* ...Seven N/A 264* ...Eight N/A 265* ...
Reference Default ASR and Non-ASR Voice Prompts Table 4. Voice Prompts: Non-ASR and ASR (Continued) Prompt ID Content (Non-ASR) Content (ASR) 286* Oh N/A 287 ...of which are priority. N/A 288 Priority message received... N/A 289 Otherwise, press star. Otherwise, say “No” or press star. 290 When you are finished entering mailbox numbers, press pound (or hash). N/A 291 Otherwise, press pound (or hash). Otherwise, say “Send” or press pound (or hash). 292 For PM, press two.
Reference Default ASR and Non-ASR Voice Prompts Table 4. Voice Prompts: Non-ASR and ASR (Continued) Prompt ID 315 Content (Non-ASR) Content (ASR) Use two digits for the hour and two digits for the minutes. N/A Not used Not used 318 You have chosen not to have a password. N/A 319 I’m sorry. This mailbox is currently in use and cannot be accessed. Please try again later.
Reference Default ASR and Non-ASR Voice Prompts Table 4. Voice Prompts: Non-ASR and ASR (Continued) Prompt ID Content (Non-ASR) Content (ASR) 341 To call an internal extension, press one. To call an internal extension, say “Internal” or press one. 342 To call an outside number, press two. To call an outside number, say “Outside” or press two. 343 Not used Not used 344 Please enter the digits for your digital pager and wait for further instructions.
Reference Default ASR and Non-ASR Voice Prompts Table 4. Voice Prompts: Non-ASR and ASR (Continued) Prompt ID Content (Non-ASR) Content (ASR) 367 If you would like to have your fax delivered in the future, press pound (or hash). If you would like to have your fax delivered in the future, say “Delay” or press pound (or hash). 368 To re-enter the number, press three. To re-enter the number, say “Re-enter” or press three.
Reference Default ASR and Non-ASR Voice Prompts Table 4. Voice Prompts: Non-ASR and ASR (Continued) Prompt ID Content (Non-ASR) Content (ASR) 389 (For U.S. systems) If this is an international call, enter 011 followed by the country code and fax number. Then press pound. (For European systems) If this is an international call, enter 00 code followed by your country code and your fax number. Then press hash. (For U.S.
Reference Default ASR and Non-ASR Voice Prompts Table 4. Voice Prompts: Non-ASR and ASR (Continued) Prompt ID Content (Non-ASR) Content (ASR) 410 You have received a new voice mail N/A 411 You have received a new e-mail N/A 412 You have received a new fax N/A 413 You have received… N/A Not used Not used 500 If you know your party’s extension number, enter it now. If you know your party’s extension, please say or enter it now. 501 To leave a message, press one.
Reference Default ASR and Non-ASR Voice Prompts Table 4. Voice Prompts: Non-ASR and ASR (Continued) Prompt ID Content (Non-ASR) Content (ASR) 520 Who should I say is calling? N/A 521 To replay the announcement, press one. To replay the announcement, say “Replay” or press one. 522 To send this call to Voice Mail, press two. To send this call to voice mail, say “Voice Mail” or press two. 523 To forward this call to another extension, press three.
Reference Default ASR and Non-ASR Voice Prompts Table 4. Voice Prompts: Non-ASR and ASR (Continued) Prompt ID Content (Non-ASR) Content (ASR) 545 To replace this custom prompt with a new custom prompt, press three. To replace this custom prompt with a new custom prompt, say “New Prompt” or press three. 546 You have no deleted messages. N/A 547 You have one deleted message. N/A 548 ...deleted messages. N/A 549 To recover deleted messages, press two.
Reference Default ASR and Non-ASR Voice Prompts Table 4. Voice Prompts: Non-ASR and ASR (Continued) Prompt ID Content (Non-ASR) Content (ASR) 571 All sent messages have been heard. N/A 572 Enter the destination mailbox. Say or enter the destination mailbox. 573 This mailbox has one unheard message. N/A 574 ...unheard messages. N/A 575 To append to the message, press two. To append the message, say “Append” or press two. 576 To leave a Voice Mail message, press one.
Reference Default ASR and Non-ASR Voice Prompts Table 4. Voice Prompts: Non-ASR and ASR (Continued) Prompt ID Content (Non-ASR) Content (ASR) 605 ...saved faxes. N/A 606 You have one saved fax. N/A 607 The system has not been properly configured. N/A 608 To listen to voice mails, press one. To listen to voice mails, say “Voice Mail” or press one. 609 To listen to e-mails, press three. To listen to e-mails, say “E-mail” or press three. 610 To listen to faxes, press six.
Reference Default ASR and Non-ASR Voice Prompts Table 4. Voice Prompts: Non-ASR and ASR (Continued) Prompt ID Content (Non-ASR) Content (ASR) 648 ...recent... N/A 649 ...deleted... N/A 650 …one page… N/A 651 ...voice mails... N/A 652 ...e-mails... N/A 653 ...faxes... N/A 654 This message is marked... N/A 655 ...flagged... N/A 656 ...saved... N/A 657 ...answered... N/A 658 ...recent... N/A 659 ...deleted... N/A 660 ...with attachment...
Reference Default ASR and Non-ASR Voice Prompts Table 4. Voice Prompts: Non-ASR and ASR (Continued) Prompt ID Content (Non-ASR) Content (ASR) 677 You have one saved voice mail. N/A 678 To listen to messages, press one. To listen to messages, say “Messages” or press one. 679 The system is momentarily unable to process your request. The system is momentarily unable to process your request. 680 To wait for resources to become available, press one.
Reference Default ASR and Non-ASR Voice Prompts Table 4. Voice Prompts: Non-ASR and ASR (Continued) Prompt ID Content (Non-ASR) Content (ASR) 712 If the result is the first name, press one. Otherwise, please tell me the first name by pressing the keys on your telephone. If that name is the first name, say “Yes” or press one. Otherwise, please tell me the first name by saying, spelling, or pressing the keys on your telephone. 713 If the result is the last name, press one.
Reference Default ASR and Non-ASR Voice Prompts Table 4. Voice Prompts: Non-ASR and ASR (Continued) Prompt ID Content (Non-ASR) Content (ASR) 746 Not used Not used 747 You have no saved e-mails. N/A 748 Not used Not used 749 You have no saved faxes. N/A 750 Not used Not used 751 voice mail received... N/A 752 E-mail received... N/A 753 Fax received... N/A 754 Priority voice mail received... N/A 755 Priority e-mail received...
Reference Default ASR and Non-ASR Voice Prompts Table 4. Voice Prompts: Non-ASR and ASR (Continued) Prompt ID Content (Non-ASR) Content (ASR) 776 If you have changed your password, press one. If you have changed your password, say “Password” or press one. 777 To continue without these messages, press pound. To continue without these messages, say “Continue” or press pound.
Reference Default ASR and Non-ASR Voice Prompts Table 4.
Reference Default ASR and Non-ASR Voice Prompts Table 4. Voice Prompts: Non-ASR and ASR (Continued) Prompt ID Content (Non-ASR) Content (ASR) 840* lower W N/A 841* lower X N/A 842* lower Y N/A 843* lower Z N/A 844* colon N/A 845* period N/A 846* comma N/A 847* forward slash N/A 848* backward slash N/A 849* plus sign N/A 850 Please hold while I check your e-mail. N/A 851 ...one unreadable message N/A 852 ...
Reference Default ASR and Non-ASR Voice Prompts Table 4. Voice Prompts: Non-ASR and ASR (Continued) Prompt ID Content (Non-ASR) Content (ASR) 879 If you would like to copy this recording to the speech-recognition greeting, press one. If you would like to use this recording as the speech-recognition greeting, say “Copy” or press one. 880 To record a new speech-recognition greeting, press three. To record a new speech-recognition greeting, say “New” or press three.
Reference Default ASR and Non-ASR Voice Prompts Table 4. Voice Prompts: Non-ASR and ASR (Continued) Prompt ID Content (Non-ASR) Content (ASR) 899 N/A I think you said “delete.” If this is correct, please press one; if this is not correct, please press two. 900 Speech Recognition enabled. N/A 901 No days selected. No days selected.
Reference Default ASR and Non-ASR Voice Prompts Table 4. Voice Prompts: Non-ASR and ASR (Continued) Prompt ID Content (Non-ASR) Content (ASR) 920 Main Menu E-Mail Reader Count is currently enabled. N/A 921 Main Menu E-Mail Reader Count is currently disabled. N/A 922 To enable, press one. To enable, say “enable” or press one. 923 To disable, press one. To disable, say “disable” or press one.
Reference Default ASR and Non-ASR Voice Prompts Table 4. Voice Prompts: Non-ASR and ASR (Continued) Prompt ID Content (Non-ASR) Content (ASR) 940 This call routing application does not have an associated digit translation node. Please assign a digit translation node using the System Manager interface before attempting to assign an Audiotex greeting using the System Administrator interface. N/A 941 E-Mail Reader encountered an error while trying to connect to your e-mail server.
Index Index A I Administrator endpoint troubleshooting 22 mailbox password 10 mailbox, initializing 10 types 2 voice mail 7 Importing fax documents 18 Alarms clearing 20 descriptions 20 minor 19 network 19 Receive Network Alarms flag 19 Send Network Alarms flag 19 Message Notification/Retrieval 8 Audiotex recordings creating 15 Audiotex recordings, programming planning sheets 23 M Mailbox administrator 10 Minor alarms 19 Multicultural English references 3 N Network alarms 19 capacities 3 Automated
Index V Voice mail administrator features 7 broadcast message, recording 13 default prompts 24 Group List name, recording 13 MNR application 8 passwords, changing 12 Page 58 prompts, recording 14 subscriber features, changing 11 supplemental documentation 6 systems, descriptions 6 troubleshooting 22 types 6 Voice mail, flowchart 9 Voice Prompts, Non-ASR and ASR 24 Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.
Part No. 580.8009 Issue 3.
