Express Messenger Front Desk User Guide
Ask your System Administrator to help you complete this information. Write down the hotel/motel telephone number and Express Messenger number if it is different. Hotel/Motel Telephone Number: ________________________________ Express Messenger Number: __________________________________ Write down the following important numbers, and keep them handy while you are using Express Messenger.
Contents Who is this Guide is for 4 Getting Started 4 About Guest Mailboxes About the Front Desk Mailbox Preparations Setting the Front Desk Mailbox Passcode and Greeting 4 4 5 5 Acessing the Front Desk Mailbox Menu 7 Setting the Guest Mailbox Status 8 Checking Guests In Checking Guests Out 8 8 Moving a Guest’s Mailbox 9 Accessing a Guest’s Mailbox 10 Accessing the Front Desk Mailbox Options 10 3
Who this Guide is for This guide is for a front desk attendant in a hotel or motel. It provides instructions on how to use the Mitel Express Messenger™ front desk mailbox features. Getting Started Mitel Express Messenger is an automated voice mail system for handling telephone calls and taking messages. Express Messenger also provides front desk mailboxes and guest mailboxes for hotel or motel applications. About Guest Mailboxes Guest mailboxes are assigned to the telephone extension in each guest room.
Preparations Before accessing the front desk mailbox, you need • The Express Messenger message center number. Your System Administrator will give this to you; record it at the beginning of this guide. • The front desk mailbox number. Your System Administrator will give this to you; record it at the beginning of this guide. It is usually the same as the front desk extension number. • A passcode for the front desk mailbox.
to accept, 8. Press record it. to review, or to discard the name and re- 9. Express Messenger prompts you for a greeting. Keep it short and professional. Here is a sample greeting: "You have reached the front desk ofTwin Streams Motel ABC Motel. We can’t answer the phone right now, so please leave your name, number, and a short message. We will get back to you as soon as possible." to accept, 10. Press record it.
Accessing the Front Desk Mailbox Menu To access the front desk mailbox menu 1. Lift the handset. 2. Dial the Express Messenger message center number. 3. When Express Messenger prompts you for your passcode, enter the passcode for the front desk mailbox. 4. Choose from the following menu options: Login for Guest Help guests access their voicemail messages. Check in Set the guest mailbox status to checked-in. Check out Set the guest mailbox status to checked-out.
Setting the Guest Mailbox Status Checking Guests In When you check a guest into a room, set the status of the guest mailbox to ”checked in“. A guest mailbox that is set to ”checked in“ can accept new messages. 1. Dial the Express Messenger message center number. 2. When Express Messenger answers, eEnter the passcode for the front desk mailbox. to set the status to ”checked in.“ The system prompts you 3. Press for the guest’s voice mailbox number. 4. Enter the guest mailbox number for the room. 5.
Moving a Guest’s Mailbox If you move a guest to a another room, you must also move the guest’s mailbox greeting and messages. Before you can move the guest’s mailbox, • the guest’s current mailbox must be set to ”checked in“ • the destination mailbox must be set to ”checked out“. To move a guest’s mailbox 1. Dial the Express Messenger message center number. 2. When Express Messenger answers, eEnter the passcode for the front desk mailbox. 3. Press . .
Accessing a Guest’s Mailbox You can access a guest’s mailbox and • check the guest’s messages • set a greeting for the guest’s mailbox • set a wake-up call for the guest. To access a guest’s mailbox 1. Dial the Express Messenger message center number. 2. When Express Messenger answers, eEnter the passcode for the front desk mailbox. 3. Press guest. . The system prompts you to enter the mailbox number of the 4. Enter the guest’s mailbox number.
