user manual
Table Of Contents
- About this Guide
- What is Automatic Call Distribution (ACD)?
- About Your Mitel 5320 IP Phone
- About Your Mitel 5330/5340 IP Phones
- Tips for Your Comfort and Safety
- ACD Agent Features and Capabilities
- What are Agent Groups?
- About ACD Agent Hot Desking
- Logging In
- Displaying Agent Log-In Information
- Logging Out
- Answering Calls
- Using the Auto Answer Feature
- Using a Headset
- Using and Canceling the Work Timer
- Taking a Break from Calls (Make Busy Feature)
- Group Presence
- Visual Indications
- Audible Indications
- Displaying Queue Status
- Personal Directory
ACD Agent Guide for the Mitel 5320/5330/5340 IP Phones
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NOTICE
The information contained in this document is believed to be accurate in all respects but is not warranted
by Mitel Networks™ Corporation (MITEL
®
). The information is subject to change without notice and
should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel
and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Revisions of this document or new editions of it may be issued to incorporate such changes.
No part of this document can be reproduced or transmitted in any form or by any means - electronic or
mechanical - for any purpose without written permission from Mitel Networks Corporation.
ACD Agent Guide
for the Mitel 5320/5330/5340 IP Phones
July 2012
®,™ Trademark of Mitel Networks Corporation
© Copyright 2012, Mitel Networks Corporation
All rights reserved