user manual
Table Of Contents
- About this Guide
- What is Automatic Call Distribution (ACD)?
- About Your Mitel 5320 IP Phone
- About Your Mitel 5330/5340 IP Phones
- Tips for Your Comfort and Safety
- ACD Agent Features and Capabilities
- What are Agent Groups?
- About ACD Agent Hot Desking
- Logging In
- Displaying Agent Log-In Information
- Logging Out
- Answering Calls
- Using the Auto Answer Feature
- Using a Headset
- Using and Canceling the Work Timer
- Taking a Break from Calls (Make Busy Feature)
- Group Presence
- Visual Indications
- Audible Indications
- Displaying Queue Status
- Personal Directory