user manual
Table Of Contents
- About this Guide
- What is Automatic Call Distribution (ACD)?
- About Your Mitel 5320 IP Phone
- About Your Mitel 5330/5340 IP Phones
- Tips for Your Comfort and Safety
- ACD Agent Features and Capabilities
- What are Agent Groups?
- About ACD Agent Hot Desking
- Logging In
- Displaying Agent Log-In Information
- Logging Out
- Answering Calls
- Using the Auto Answer Feature
- Using a Headset
- Using and Canceling the Work Timer
- Taking a Break from Calls (Make Busy Feature)
- Group Presence
- Visual Indications
- Audible Indications
- Displaying Queue Status
- Personal Directory
ACD Agent Guide for the Mitel 5320/5330/5340 IP Phones
About Your Mitel 5320 IP Phone
The Mitel
®
5320 IP Phone is full-feature, dual port, dual mode enterprise-class telephone that
provides voice communication over an IP network. It features a large graphics display
(160 x 320) and self-labeling keys. The 5320 IP Phone offers seven programmable
multi-function keys for one-touch feature access. It provides ten fixed feature keys for convenient
access to features such as Conferencing, Redial, and many customizable user settings as well as
navigational keys to access various screens and application layers. The 5320 also features a
Mitel Unified Communicator® (UC) Express application, which is a PC-based desktop
programming tool that allows you to easily configure your phone from your Personal Computer
(PC).
The 5320 IP Phone supports Mitel Call Control (MiNet) protocol and session initiated protocols
(SIP). It also supports Hot Desking and Clustered Hot Desking as well as Resiliency. The 5320
phone is ideal for executives and managers, and can be used as an ACD Agent or Supervisor
Phone, as well as a Teleworker Phone.
The 5320 IP Phone
2