iLink by Installation & User Manual 888.664.3366 Mitel On Hold 720 Brooker Creek Blvd., Ste. 215 Oldsmar, FL 34677 888.664.3366 Fax: 727.785.7659 http://mitelonhold.com info@onholdbusiness.
Index: Introduction ........................................................................................................................3 iLink Layout Summary..................................................................................................... 4 Installation ....................................................................................................................... 5 Connectivity Test/Volume Adjustments...........................................................................
iLink Layout Summary: Front of Unit 888.664.3366 CHANNEL A & B - Depending upon the MODE these multi-color LED’s will indicate unit status or volume control settings. VOLUME - The primary function of these buttons is to control the output volume of the iLink as well as the BGM feedthrough level. The secondary function of these is to initiate a forced connection back to the dealers server as well as resetting the system.
Installation : Step 1: Wall or shelf mount the unit. Rubber feet, a wall bracket and screws are supplied in the accessory kit. Step 2: Verify the power switch on rear of unit is set to OFF. Attach the included power pack to a wall or power strip receptacle, then attach the other end to the jack on the rear of the unit labeled 12VDC. Step 3: If connecting unit to an amplifier make sure it is turned OFF for this part of the installation.
Connectivity Test: Step 1: Turn the power switch to ON while holding in the DOWN VOLUME button for 5 seconds. 888.664.3366 Step 2: The CHANNEL A and CHANNEL B LEDs should both BLINK ORANGE while trying to connect to server, once connected both LED’s should be SOLID ORANGE. 888.664.3366 Step 3: After successful connection and download the LEDs (depending upon which CHANNELS are in use) will change to SOLID or FLASHING GREEN.
STOP! If this does not require a BGM feedthrough then installation is complete! Step 5: Verify CHANNEL A or B (IN) is connected to the BGM source. and/or Step 6: To adjust the BGM feedthrough output level press the MODE switch until the LEDs match the chart below. Once they match the chart below then the VOLUME UP and DOWN buttons can be used to adjust the volume. If no activity is seen after 60 seconds the unit LEDs will return to normal operation.
Connectivity Troubleshooting: Step 1: Verify the iLink has been assigned an address by the network. a. Place the “Documentation and Utilities” CD on a computer on the local network. b. Browse the CD and run the NTL Studio Utilities program. c. Click on the “Scan Network” button. Any iLink units on the local network will be displayed. d. If iLink units MAC and IP address are displayed the skip to Step 3, otherwise continue to Step 2. Step 2: Manually assign a Static IP address to the iLink. a.
Step 3: Verify the iLink has been assigned at least one Connect-Back address. a. Open a web browser and type the DHCP assigned or manually assigned Static IP address. If the NTL Studio Utilities program is still open, then the “Configure IP” button can be clicked for the same result. Example: b. The unit’s built in web application will launch and display the current system settings. c. Inspect the “Connect-Back Settings” - there should be at least one IP address assigned.
Front LED Indicators Action Nothing Playing/No Schedules Playing Audio Scheduled Mode Attempting Server Connection Connected to Server Adjust CHANNEL “A” volume Adjust CHANNEL “B” volume Adjust CHANNEL “A” BGM volume Adjust CHANNEL “B” BGM volume Formatting CHANNEL “A” LED SOLID RED SOLID GREEN FLASHING GREEN FLASHING ORANGE SOLID ORANGE SOLID GREEN OFF FLASHING GREEN OFF CHANNEL “B” LED SOLID RED SOLID GREEN FLASHING GREEN FLASHING ORANGE SOLID ORANGE OFF SOLID GREEN OFF FLASHING GREEN GREEN → ORANGE→
Limited Warranty TERMS: Mitel warrants to the original purchaser (“Buyer”) that the Product sold is free from defects in material and workmanship at the time of purchase. The warranty period begins at the time of Product’s original purchase by the first end-user. The warranty applies for five (5) year from the original date of purchase, or as long as the product is owned by the original purchaser, whichever comes first. Included in the warranty are parts and labor.
Nel-Tech Labs, Inc. 4 Ash Street Extension Derry, NH 03038 1.800.344.4685 www.nel-techlabs.com Rev. C - 07/08 Copyright © 1984 - 2008 by Nel-Tech Labs, Inc.
