User manual

8
Connectivity Troubleshooting:
Step 1: Verify the iLink has been assigned an address by the network.
a. Place the “Documentation and Utilities” CD on a computer on the local network.
b. Browse the CD and run the NTL Studio Utilities program.
c. Click on the “Scan Network” button. Any iLink units on the local network will be displayed.
d. If iLink units MAC and IP address are displayed the skip to Step 3, otherwise continue to Step 2.
Step 2: Manually assign a Static IP address to the iLink.
a. Using the same application as the previous step, click on the “Assign IP” button.
b. In the pop-up screen enter the MAC found on the bottom label of the iLink.
c. Assign a Static IP address as well as the subnet mask and gateway of local network.
d. Make sure DHCP is not checked.
e. Click “OK”
f. Retry the “Connectivity Test” - If test fails continue to next troubleshooting step.