Mitel Model 6865i SIP IP Phone User Guide Release 4.0.0 41-001566-00 REV00 – 10.
Software License Agreement Mitel, hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Mitel by third party Suppliers, for distribution under the terms of this agreement.
Content Software License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Content Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42 Credentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Content Delete Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99 None Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Content Incoming Intercom Call Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153 Group RTP Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155 Star Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Welcome The Mitel 6865i offers exceptional flexibility in a true enterprise grade SIP desktop phone that can support up to 9 lines, has Dual Gigabit Ethernet ports, and features a large 3.4" 128x48 pixel LCD display. Its soft white backlighting and large fonts making the screen easy to read in any lighting conditions.
Welcome Requirements • SIP-based IP PBX system or network installed and running with a SIP account created for the 6865i phone. • Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext Transfer Protocol (HTTP) server, or Hyper Text Transfer Protocol over Secure Sockets Layer (SSL) (HTTPS). • Ethernet/Fast Ethernet LAN (10/100 Mbps) (Gigabit Ethernet LAN [1000 Mbps] recommended).
IP Phone Keys Key Panel The following sections describe the various 6865i phone key functions and how they help you make and manage your calls and caller information. Images of the symbol keys and the symbol hardware platform are used throughout this document. 41-001566-00 REV00 – 10.
IP Phone Keys Key Description The following table identifies the keys on the key panel of your 6865i IP phone that you can use for handling calls. Key Description Goodbye Key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving changes. Hold Key - Places an active call on hold. To retrieve a held call, press the call appearance button beside the light that is flashing. For more information, see “Placing a Call on Hold” on page 107.
IP Phone Keys Key Description Speaker/Headset Key - Transfers the active call to the speaker or headset, allowing handsfree use of the phone. For more information, see “Using Handsfree Speakerphone” on page 103 and “Using a Headset” on page 103. Programmable Keys - When programmed, allows you to easily perform up to 8 specific functions (e.g. Services, Directory, Callers List, Intercom, etc...) and access enhanced services provided by third parties (e.g. XML applications).
IP Phone Keys Keypad Keys The 6865i has a keypad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9 contain the letters of the alphabet.
Getting Started The 6865i must be set up and configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted. Plugging in and Starting the Phone The 6865i automatically begins the start up sequence as soon as it is connected. The phone goes through this process the first time you plug in your phone and every time you restart your phone.
Getting Started If appropriate servers are found they are listed for you to select from by scrolling down to view the complete list. (Press 3Skip to continue without selecting a server.). 1 Choose Server Skip Select The 6865i phone then checks settings and looks for new configuration and firmware updates from a server. If a new update is found, the phone displays the message Updating Configuration. This may take a few moments while the phone downloads the latest updates.
Getting Started Idle Screens When the phone has successfully updated the configuration and connected to the network, the phone displays the Idle State screen: L1 John Smith 9055550055 Tue Aug 20 2:55pm The Idle State screen lists your name (SIP screen name), extension (or phone number), and the date and time. This screen is shown whenever your phone is not in use. The L1 in the upper corner in the above example indicates the idle screen for the first line appearance.
Getting Started Incomplete Configuration If your phone displays an Incomplete Config message without any extension or user name at the end of the start up sequence instead of an Idle state screen, this indicates the phone configuration that was downloaded from the configuration server is not complete or correct. Contact your System Administrator for assistance.
Methods for Customizing Your Phone There are two ways to customize specific options on your phone: • Using the Options key on the IP phone. • Using the Mitel Web UI in an Internet browser window from your PC. Phone Options via the IP Phone UI You can customize your phone by pressing the tomize the following phone settings. key and accessing the IP phone UI. These options allow you to cus- Option Number Option 1 Call Forward 1. All 2. Busy 3. No Answer 4. All Off 5.
Methods for Customizing Your Phone Option Number Option 8 Directory 1. Display Name Order 2. Sorting Preferences 3. External Sources (available only if external directory sources are configured by your Administrator) 9 Phone Lock Note: *The Administrator Menu options are Administrator-level functions only, and are not accessible by the user. These options should only be set up and changed by your System Administrator.
Methods for Customizing Your Phone 5. Press the key or the 4Set, or 4Done key to save the change. 6. Press the key, the 3 navigation key, or the key at any time to exit without saving changes. Note: For more information about customizing your phone using the available options from the IP phone UI, see the section “Customizing Your Phone” on page 21. For more information about Administrator options, contact your System Administrator. 41-001566-00 REV00 – 10.
Methods for Customizing Your Phone Phone Options via the Mitel Web UI In addition to the IP phone UI options, you can customize additional options on the IP phone using the Mitel Web UI. In order to access your phone using the Mitel Web UI, you need to know your phone’s IP address. To find your phone’s IP address, see “Finding Your Phone’s IP Address” on page 18. Using the Mitel Web UI Mitel Web UI 1. Open your web browser, enter the phone’s IP address or host name into the address field and press Enter.
Methods for Customizing Your Phone The following categories display in the side menu of the Mitel Web UI: Status, Operation, and Basic Settings. Headings Descriptions Status The Status section displays the network status and the MAC address of the IP phone. It also displays hardware and firmware information regarding the IP phone, and information about the SIP account(s) currently configured on the phone. The information in the Status window is read-only.
Methods for Customizing Your Phone Headings Descriptions Basic Settings Preferences - Allows you to enable/disable the following: • Display DTMF Digits • Play Call Waiting Tone • Stuttered Dial Tone • XML Beep Support • Status Scroll Delay (seconds) • Switch UI Focus to Ringing Line • Call Hold Reminder During Active Calls • Call Hold Reminder • Call Waiting Tone Period • Preferred Line • Preferred Line Timeout (seconds) • Goodbye Key Cancels Incoming Call • Message Waiting Indicator Line • DND Key Mode
Phone Status You can view the status of your phone using the IP phone UI or the Mitel Web UI. Phone Status via IP Phone UI The Phone Status option on the IP phone displays the status of your phone to the LCD display.
Phone Status Finding Your Phone’s IP Address If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the browser to open the Mitel Web UI. Use the following procedure to find your phone’s IP address. IP Phone UI 1. Press the key on the phone to enter the Option List. 2. Select Phone Status and press the key or 4 Enter key. 3 Phone Status Next 3. Select IP&MAC Addresses and press the Enter key or 4 Enter key.
Phone Status Phone Status via the Mitel Web UI Use the following procedure to view the phone status via the Mitel Web UI. Mitel Web UI 1. Open your web browser, enter the phone’s IP address or host name into the address field and press Enter. 2. In the Username/Password window, enter your username and password and click OK. The Status window displays for the IP phone you are accessing. Note: The default username is user and the password field is left blank.
Phone Status SIP Account Status The IP phones show the SIP registration status on the IP phone’s Status screen in the Mitel Web UI. The following table describes the status conditions that can display for the account. Status Condition Description Registered Displays this status on accounts that HAVE been registered with the SIP proxy server. Example: Line SIP Account 1 650@proxy.com:5060 Status Registered Backup Registrar Used? Yes where: • Account Number is 1 • SIP Account is 650@proxy.
Customizing Your Phone The following paragraphs describe the options available from either the IP phone UI, the Mitel Web UI, or both, and provide procedures applicable to the option. Ring Tones and Tone Sets You can configure ring tones and ring tone sets on the IP phone. Ring Tones There are several distinct ring tones a user can select to set on the IP phones.
Customizing Your Phone When you configure the country's tone set, the country-specific tone is heard on the phone for the following: • Dial tone • Secondary dial tone • Ring tone • Busy tone • Congestion tones • Call waiting tone • Ring cadence pattern You configure global ring tones and tone sets using the IP phone UI and Mitel Web UI. Installing a custom ring tone can be performed using the Mitel Web UI only. Configuring Ring Tones and Tone Sets IP Phone UI Global configuration only 1.
Customizing Your Phone Mitel Web UI 1. Click on Basic Settings > Preferences > Ring Tones. For global configuration 2. In the Ring Tones section, select a country from the Tone Set field. Valid values are: • Australia • Brazil • Canada • Europe • France • Germany • Italy • Italy2 • Malaysia • Mexico • Brazil • Russia • Slovakia • UK • US (default) 3. Select a value from the Global Ring Tone field. Note: See the “Ring Tones” on page 21 for valid values. For per-line configuration 4.
Customizing Your Phone Installing Custom Ring Tones Using the Mitel Web UI Mitel Web UI 1. Click on Basic Settings > Custom Ringtones 2. Press the Browse... button corresponding to the desired ringtone position (e.g. 1). 3. Navigate to the folder containing the WAV file you want to upload, select the file using your left mouse button, and press the Open button. The filename should now be displayed to the right of the respective Browse... button. 4. Press the Upload button to upload the file to the phone.
Customizing Your Phone Display The 6865i IP phone allows you to configure display settings pertaining to the LCD contrast level and backlight. Contrast Level The Contrast Level option on the IP phone allows you to set the amount of contrast on the LCD display. You can set the contrast level using the IP phone UI only. Setting the Contrast Level IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Preferences. 3. Select Display. 4. Select Contrast Level. 5.
Customizing Your Phone Live Dialpad* The Live Dialpad option on the IP phone turns the live dialpad mode on or off. With the live dialpad feature enabled, the 6865i IP phone automatically dials out and turns on handsfree mode as soon as a dialpad/keypad key or programmable key is pressed. With live dialpad disabled, if you dial a number while the phone is on-hook, lifting the receiver or pressing the initiates a call to that number.
Customizing Your Phone Set Audio The Set Audio option on the IP phone allows you to set the audio mode for your IP phone. It also allows you to set the volume level of the headset microphone and enable/disable DHSG. You can configure audio options on your IP phone using the IP phone UI only. Audio Mode The 6865i allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls.
Customizing Your Phone Headset Mic Volume The Headset Mic Volume option allows you to set the volume level for the headset microphone. Setting Headset Mic Volume IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Preferences. 3. Select Set Audio. 4. Select Headset Mic Volume. 5. Select the Low, Medium, or High volume level. Default is Medium. key or select 4Set to save your selection. 6. Press the DHSG The DHSG option allows you to enable or disable DHSG headset support.
Customizing Your Phone Time and Date On the IP phones, you can configure the following: • Time and date • Time and date format • Time zone • Daylight savings time • Time servers Note: Only the time and date formats and time servers can be set using the Mitel Web UI Configuring Time and Time Format IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Preferences. 3. Select Time and Date. 4. Select Set Time. 5. Using the keys on the keypad, enter a time to set on the IP phone.
Customizing Your Phone Configuring Date and Date Format IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Preferences. 3. Select Time and Date. 4. Select Set Date. 5. Using the keys on the keypad, enter a date to set on the IP phone. 6. Press the key or select 2 Done to save the date setting. 7. Select Date Format. 8. Select a date format from the list of options.
Customizing Your Phone Configuring Daylight Savings Time IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Preferences. 3. Select Time and Date. 4. Select Daylight Savings. 5. Select a Daylight Savings time from the list of options. Valid values are: • OFF • 30 min summertime • 1 h summertime • Automatic (Default) 6. Press the key or select 4Set to save the Daylight Savings setting.
Customizing Your Phone Mitel Web UI 1. Click on Basic Settings > Preferences > Time and Date Setting 2. In the Time Format field, select the time format you want to use on your phone. Valid values are: • 12h (12 hour format) (default) • 24h (24 hour format) Note: The time and time format you configure display on the phone’s idle screen. 3. In the Date Format field, select the date format you want to use on your phone.
Customizing Your Phone Language The IP phones support several different languages. You can have the IP phone UI and the Mitel Web UI display in a specific language as required. When you set the language to use, all of the display screens (menus, services, options, configuration parameters, etc.) display in that language.
Customizing Your Phone IP Phone UI 1. Press on the phone to enter Options List. 2. Select Preferences. 3. Select Language. 4. Select Screen Language. The language setting displays a check mark indicating this is the current language on the IP phone. 5. Using the 2 and 5 keys, scroll through the languages. Note: All languages may not be available for selection. The available languages are dependant on the language packs currently loaded to the IP phone.
Customizing Your Phone Input Language The 6865i supports text and character inputs in various languages (English, German, French, Spanish, Italian, Portuguese, Russian, and Nordic). Inputting textual or character information into the IP phone UI can be done using the keypad on the phone. You can configure the Input Language feature using the Mitel Web UI or the IP phone UI. The following tables identify the language characters that you can use to enter text and characters on the 6865i.
Customizing Your Phone Spanish Key Uppercase Characters Lowercase Characters 0 0 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 ABC2ÁÀÇ abc2áàç 3 DEF3ÉÈ def3éè 4 GHI4ÏÍ ghi4ïí 5 JKL5 jkl5 6 MNO6ÑÓÒ mno6ñóò 7 PQRS7 pqrs7 8 TUV8ÚÜ tuv8úü 9 WXYZ9 wxyz9 * * * # #/\@ #/\@ German Key Uppercase Characters Lowercase Characters 0 0 0 1 1.:;=_,-'&() 1.
Customizing Your Phone Portuguese Key Uppercase Characters Lowercase Characters 0 0 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 ABC2ÁÀÂÃÇ abc2áàâãç 3 DEF3ÉÊ def3éê 4 GHI4Í ghi4í 5 JKL5 jkl5 6 MNO6ÓÔÕ mno6óôõ 7 PQRS7 pqrs7 8 TUV8ÚÜ tuv8úü 9 WXYZ9 wxyz9 * * * # #/\@ #/\@ Key Uppercase Characters Lowercase Characters 0 0 0 1 1.:;=_,-'&() 1.
Customizing Your Phone Configuring Language Input Using the IP Phone UI You can configure the language you use for inputting on the phone by setting the Input Language option. The default input language setting is English. IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Preferences. 3. Select Language. 4. Select Input Language. Select the language you want to use when inputting text and characters into the IP phone UI.
Customizing Your Phone Latin 2 Character Set The 6865i includes support for ISO 8859-2 (Latin2) of multi-national languages when displaying and inputting in the IP phone UI and the Mitel Web UI. UTF-8 is also compatible with XML encoding on the IP phones. The following table illustrates the Latin 2 character set used on the 6865i IP phone. 41-001566-00 REV00 – 10.
Customizing Your Phone User Password This category allows you to change the user password for your phone. Changing your password ensures that only you can alter your phone settings, and helps keep your system secure. You can change your user password using the IP phone UI or the Mitel Web UI. Note: Valid values when creating or changing a password are 0 to 4294967295 (integers only; symbols and alpha characters are not allowed). The default password is an empty string (i.e. leave the field blank).
Customizing Your Phone Resetting a User Password If you forget your password, you can reset it and enter a new password. The reset user password feature resets the password to the factory default which is blank (no password). You can reset a user password using the Mitel Web UI only. Note: Valid values when creating or changing a password are 0 to 4294967295 (integers only; symbols and alpha characters are not allowed). The defaultt password is an empty string (i.e. leave the field blank). Mitel Web UI 1.
Customizing Your Phone Restarting Your Phone You may want to restart your phone to check for updates on the server or you may occasionally need to restart your phone for configuration changes to your phone or network settings to take effect. You may also need to restart your phone if you have been asked to do so by your System Administrator or should you experience any unexpected behavior. IP Phone UI 1. Press the key on the phone to enter the Options List. 2. Select Restart Phone. 3.
Customizing Your Phone Credentials Note: Menu available only if certain features requiring authentication to a server have been configured by your Administrator. Some features (e.g. LDAP Directory, Microsoft Exchange Directory, etc...) require authentication to external servers before they can be used. The Credentials options menu allows you to enter in your user credentials for these respective features. Entering Usernames/Passwords and Connection Testing Using the IP Phone UI IP Phone UI 1.
Customizing Your Phone Enabling/Disabling Directories and Renaming Labels Using the IP Phone UI Note: This option is only available if external Directory sources have been configured by your Administrator. IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Directory. 3. Navigate to External Sources and select 4 Enter. 4. Use the 5 and 2 keys to navigate through the list of Directory sources and select 4 Enter. 5. Navigate to State and press the 4 Enter key. 6.
Customizing Your Phone Locking/Unlocking a Phone Use the following procedures to lock an IP phone and prevent it from being used or configured. IP Phone UI Locking the Phone 1. Press on the phone to enter the Options List. 2. Select Phone Lock. 3. At the Lock the phone? prompt select 4Yes. The message Phone is locked displays. Note: Alternatively, if configured, you can lock the phone by simply pressing a Lock programmable key. Unlocking the Phone 1.
Customizing Your Phone Emergency Dial Plan Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when required. The emergency telephone number may differ from country to country. It is typically a three-digit number so that it can be easily remembered and dialed quickly. Some countries have a different emergency number for each of the different emergency services.
Line Keys and Programmable Keys This section describes the Multiple Line/Call Appearance Keys (L1 and L2) and the customizable programmable keys located above the phone’s LCD screen. Programmable Keys Line/Call Appearances Multiple Line and Call Appearance Keys The 6865i has 2 hard line/call appearance keys each with a corresponding status light. These line/call appearance keys and lights can represent physical lines, calls for your extension or calls from a group that your extension is part of.
Line Keys and Programmable Keys Programmable Keys There are 8 multi-functional keys on the 6865i phone that are programmable. Note: • If M680i Expansion Modules are attached to the phone, you can configure up to an additional 16 softkeys on each M680i Expansion Module. • If M685i Expansion Modules are attached to the phone, you can configure up to an additional 84 softkeys on each M685i Expansion Module. • The 6865i IP phone allows up to 3 expansion modules on each phone.
Line Keys and Programmable Keys Key Function Description Phone Lock Indicates the key is configured as a phone lock key, allowing you to press this key to lock/unlock the phone. Paging Indicates the key is configured as a Paging key. When pressed, the phone can send Real Time Transport Protocol (RTP) streams from a pre-configured multicast address without involving SIP signalling. Save (Key 5 by Default) Indicates the key is configured as a dedicated Save key.
Line Keys and Programmable Keys Line Key You can set a programmable key to act as a line/call appearance key on the 6865i. This key acts as a line that behaves the same as a hard line key (L1 and L2). For more information about the behavior of Line keys, see “Multiple Line and Call Appearance Keys” on page 47. Depending on how the phone has been configured, the maximum number of total line/call appearances that can be configured is 9 (2 line/call appearance hard keys plus 7 programmable keys).
Line Keys and Programmable Keys Creating a Speed Dial Key The normal function of the speed dial option allows you to dial a number quickly by pressing a key configured for speed dialing. You can program the keys on the 6865i to speed dial outside numbers, dial directly to another person’s line or extension, or set it up to quickly access features such as Caller ID (*69) and voicemail. The speed dial function can be set using the IP phone UI or the Mitel Web UI.
Line Keys and Programmable Keys Press-and-Hold to Create a Speed Dial (applicable to programmable keys and keypad keys) Pressing and holding down a programmable key or keypad key on the phone initiates a speed dial feature. Note: When creating a speed dial for a key on the IP phone, you must select a key that has no preassigned function (key must be set to None). IP Phone UI 1. Press a programmable key or a number key on the keypad for three seconds. A screen displays with the prompt, Enter Number>.
Line Keys and Programmable Keys Creating a Speed Dial Using the Speed Dial Edit Option You can use the IP phone UI at the path, Options > Preferences > Speed Dial Edit, to create a speed dial key. IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Preferences. 3. Select Speed Dial Edit. The following prompt displays: Press SD button Note: If you select a key that is currently set as a speed dial key, the speed dial information displays for you to edit. See 4.
Line Keys and Programmable Keys Creating a Speed Dial Using a Programmable Key in the Mitel Web UI Mitel Web UI 1. Click on Operation > Programmable Keys. or Click on Operation > Expansion Module . Programmable Keys 2. Select from Key 1 through Key 8. 3. In the Type field, select Speeddial to apply to the key. 4. In the Value field, enter the phone number, extension, or speed dial prefix to apply to this hard key.
Line Keys and Programmable Keys Creating Speed Dial Key Using Keypad Speed Dial in the Mitel Web UI Mitel Web UI 1. Click on Operation > Keypad Speed Dial. 2. Select from Key 1 through Key 9. 3. In the input box, enter the phone number, extension, or speed dial prefix to apply to this Digit key. If you enter a speed dial prefix, you must enter the + character at the end of the prefix number (for example, 123456+). 4. In the Line field, select a line for which to apply the speed dial to.
Line Keys and Programmable Keys Editing Speed Dial Keys On the 6865i, you can edit a speed dial key using any of the following methods: • Using the Mitel Web UI at the path: – Operation > Programmable Keys – Operation > Keypad Speed Dial • Using the IP phone UI at the path: – Options > Preferences > Speed Dial Edit. Note: A speed dial key must be already configured on the phone to edit the key. IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Preferences. 3. Select Speed Dial Edit.
Line Keys and Programmable Keys Editing a Speed Dial on a Programmable Key Mitel Web UI 1. Click on Operation > Programmable Keys. 2. Select the key configured for speed dial. 3. In the Value field, edit the phone number, extension, or speed dial prefix to apply to this hard key. If you enter a speed dial prefix, you must enter the + character at the end of the prefix number (for example, 123456+). 4. If required in the Line field, select a line for which to apply the speed dial to.
Line Keys and Programmable Keys Editing a Speed Dial Using Keypad Speed Dial in the Mitel Web UI Mitel Web UI 1. Click on Operation > Keypad Speed Dial. 2. Select from Key 1 through Key 9. 3. In the input box, edit the phone number, extension, or speed dial prefix for this Digit key. If you enter a speed dial prefix, you must enter the + character at the end of the prefix number (for example, 123456+). 4. In the Line field, select a line for which to apply the speed dial to. Valid values are 1 through 9.
Line Keys and Programmable Keys Do Not Disturb (DND) Key The IP phones have a feature you can enable called Do Not Disturb (DND). Configuring a DND key allows you to quickly turn the DND feature on or off. f DND is enabled, callers calling into the phone hear a busy signal or a message, depending on how your System Administrator set up the configuration server. The second line on the screen of the IP phone shows when DND is set.
Line Keys and Programmable Keys Busy Lamp Field (BLF) Key Note: BLF feature availability is dependant on your call manager. Contact your System Administrator for more information. The BLF feature on the IP phones allows a specific extension to be monitored for state changes. BLF monitors the status (busy or idle) of extensions on the IP phone. For example, a Supervisor configures BLFs on his phone for monitoring the status of a co-worker’s phone use (busy or idle).
Line Keys and Programmable Keys BLF/List Key Note: For use with the BroadSoft BroadWorks Release 13 or higher platform only. Your System Administrator must have BLF/List enabled on the BroadWorks call manager. Contact your System Administrator for more information. The BLF/List feature on the IP phones is specifically designed to support the BroadSoft BroadWorks Release 13 Busy Lamp Field feature.
Line Keys and Programmable Keys 4. In the Line field, select a line number that is actively registered to the appropriate SIP proxy you are using. Valid values are: • global • 1 through 9 Note: The Label and Value field are not required. The BroadWorks BLF/List name is configured in the BLF List URI field instead. 5. In the BLF List URI field, enter the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user. For example, sip:9@192.168.104.13.
Line Keys and Programmable Keys Automatic Call Distribution (ACD) Key (for Sylantro Call Managers) The 6865i supports Automatic Call Distribution (ACD) for Sylantro call managers. The ACD feature allows the Sylantro call manager to distribute calls from a queue to registered IP phone users (agents). To use the ACD feature on an IP phone, you must first configure an ACD key.
Line Keys and Programmable Keys 6. In the Line field, select a line to apply Automatic call distribution. Valid values are 1 through 9. 7. Click Save Settings. Using the ACD Key Use the following procedure to log into a phone queue from your IP phone: IP Phone UI 1. Check with your Administrator to verify the queue linked to your ACD key. 2. Press the ACD Key on your IP phone. 3. Press 4 Login to login to the queue. 4. To allow your phone to be available in the queue, press 2 Avail.
Line Keys and Programmable Keys XML Key The 6865i IP phone has a feature you can enable called XML (Extensible Markup Language). XML is a markup language much like HTML. Your System Administrator can create customized XML applications and load them to your IP phone. These services include things like weather and traffic reports, contact information, company info, stock quotes, or custom call scripts. You can configure XML using the Mitel Web UI only.
Line Keys and Programmable Keys Configuring an XML Key Mitel Web UI 1. Click on Operation > Programmable Keys. or Click on Operation > Expansion Module . Programmable Keys 2. Select from Key 1 through Key 8. 3. In the Type field, select XML to apply to the key. 4. In the Value field, enter a URI(s) to apply to this key. Notes: • Contact your System Administrator for the appropriate value to enter in the Value field.
Line Keys and Programmable Keys Accessing the XMLApplication After XML applications have been saved to your IP phone, and after a key has been configured to access the XML application(s), the customized service is ready for you to use. IP Phone UI 1. Press the key configured for XML on the 6865i phone. 2. Use the 5 and 2 to scroll through the XML applications. 3. For menu and directory services, select a service to display the information for that customized service.
Line Keys and Programmable Keys Flash Key You can set a programmable key to generate a flash event when it is pressed on the 6865i. You do this by setting the key to Flash. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold). Configuring a Flash Key Mitel Web UI 1. Click on Operation > Programmable Keys. or Click on Operation > Expansion Module . Programmable Keys 2. Select from Key 1 through Key 8. 3.
Line Keys and Programmable Keys Sprecode Key You can set a programmable key to automatically activate specific services offered by the server. For example, if the sprecode value of *82 is configured, then by pressing the Sprecode key, *82 automatically activates a service provided by the server. Contact your System Administrator for information about available services. Configuring a Sprecode Key Mitel Web UI 1. Click on Operation > Programmable Keys. or Click on Operation > Expansion Module .
Line Keys and Programmable Keys Park/Pickup Keys The 6865i phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The IP phones support the Park/Pickup feature on the Asterisk, BroadWorks, Sylantro, and ININ call managers.
Line Keys and Programmable Keys 13. In the Value field, enter the appropriate value for accessing specific services from the server. Note: The Value and Line fields are configured by the Administrator. 14. Click Save Settings. 15. Click on Reset, then click Restart to restart the IP phone and apply the changes. Using the Park Call/Pickup Parked Call Feature Use the following procedure on the IP phone to park a call and pick up a parked call. Parking a Call 1. While on a live call, press the Park key. 2.
Line Keys and Programmable Keys Last Call Return Key Using the Mitel Web UI, you can configure the Last Call Return function on a key. If you configure Last Call Return on a key, and a call comes into your phone, after you are finished with the call and hang up, you can press the key configured for Last Call Return and the phone dials the last call you received. When the Sylantro call manager detects an Last Call Return request, it translates this request and routes the call to the last caller.
Line Keys and Programmable Keys Call Forward Key Using the Mitel Web UI, you can configure the Call Forward function on a programmable key. Use call forwarding when you want a specific account on your phone to be forwarded to another number when your phone is in the busy state or the no answer state, or both. Pressing the Call Fwd key on the phone accesses the Call Forward menus. The menus that display are dependant on the Call Forward mode (Account [default], Phone, or Custom) configured for the phone.
Line Keys and Programmable Keys BLF/Xfer The BLF key allows one or more extensions to be monitored, and once there is any state change with those extensions, the key shows the status of the monitored lines. The Transfer key allows a call to be transferred to other recipients blindly or consultatively. The BLF/Xfer key combines the BLF and Transfer keys' functionality together allowing the user to transfer calls or use BLF with one key.
Line Keys and Programmable Keys Configuring a BLF/Xfer Key Using the Mitel Web UI Mitel Web UI 1. Click on Operation > Programmable Keys. or Click on Operation > Expansion Module . Programmable Keys 2. Select from Key 1 through Key 8. 3. In the Type field, select BLF/Xfer. 4. In the Value field, enter the monitored extension or the extension to transfer calls to (for example, 3500). 5. In the Line field, select the line for which you want to use the key functionality.
Line Keys and Programmable Keys Speeddial/Xfer The Speeddial key allows a number to be dialed quickly by pressing one key configured for speed dialing. The Transfer key allows a call to be transferred to other recipients blindly or consultatively. The Speeddial/Xfer key combines the Speed dial and Transfer key's functionality together allowing the user to transfer calls or use speed dial with one key.
Line Keys and Programmable Keys Configuring a Speeddial/Xfer Key Mitel Web UI 1. Click on Operation > Programmable Keys. or Click on Operation > Expansion Module . Programmable Keys 2. Select from Key 1 through Key 8. 3. In the Type field, select Speeddial/Xfer. 4. In the Value field, enter the speed dial extension or the extension to transfer calls to (for example, 5551212). 5. In the Line field, select the line for which you want to use the key functionality. 6. Click Save Settings.
Line Keys and Programmable Keys Speeddial/Conf The 6865i allows you to configure a programmable key to be used as a speed dial conference key (Speeddial/Conf key) while remaining in the current call. This key allows a user on a call to conference another party at a predefined number while remaining in the call. For example, while on an active call, a user can use the Speeddial/Conf key to dial a recording service and have the resulting conference recorded.
Line Keys and Programmable Keys Configuring a Speeddial/Conf Key Mitel Web UI 1. Click on Operation > Programmable Keys. or Click on Operation > Expansion Module . Programmable Keys 2. Select from Key 1 through Key 8. 3. In the Type field, select Speeddial/Conf. 4. In the Value field, enter the number or the extension to add to the conference (for example, 5551212). 5. In the Line field, select the line for which you want to use the key functionality. 6. Click Save Settings. Expansion Module Keys 7.
Line Keys and Programmable Keys Directory Key The Directory feature allows you to store frequently used names and numbers on the phone. The Directory feature allows you to view Directory entries from multiple sources and store frequently used names and numbers on the phone. You can also dial directly from a Directory entry. By default, the Directory key is programmed on Key 7. However, using the Mitel Web UI, you can assign the Directory function to any programmable key.
Line Keys and Programmable Keys Configuring a Directory Key Mitel Web UI 1. Click on Operation > Programmable Keys. or Click on Operation > Expansion Module . Programmable Keys 2. Select from Key 1 through Key 8. 3. In the Type field, select Directory. 4. Click Save Settings. Expansion Module Keys 5. Select from Key 1 through Key 16 (M680i) or Key 84 (M685i). 6. In the Type field, select Directory. 7. Click Save Settings. 41-001566-00 REV00 – 10.
Line Keys and Programmable Keys Callers List Key By default, the 6865i has a dedicated Callers List key. However, using the Mitel Web UI, you can assign the Callers List function to any programmable key. Callers List Key The Callers List is a stored log of your incoming calls. You can use the Callers List key to access a list of callers that called your phone. Note: For more information about the Callers List, see “Callers List” on page 119. 82 41-001566-00 REV00 – 10.
Line Keys and Programmable Keys Configuring a Callers List Key Mitel Web UI 1. Click on Operation > Programmable Keys. or Click on Operation > Expansion Module . Programmable Keys 2. Select from Key 1 through Key 8. 3. In the Type field, select Callers List. 4. Click Save Settings. Expansion Module Keys 5. Select from Key 1 through Key 16 (M680i) or Key 84 (M685i). 6. In the Type field, select Callers List. 7. Click Save Settings. 41-001566-00 REV00 – 10.
Line Keys and Programmable Keys Redial Key By default, the 6865i has a dedicated Redial List key. However, using the Mitel Web UI, you can assign the Redial List function to any programmable key. Redial List Key The Redial List is a stored log of your outgoing calls. You can use the Redial key to access a list of the most recent calls you placed. Note: For more information about the Redial functionality, see “Redial” on page 104. 84 41-001566-00 REV00 – 10.
Line Keys and Programmable Keys Configuring a Redial Key Mitel Web UI 1. Click on Operation > Programmable Keys. or Click on Operation > Expansion Module . Programmable Keys 2. Select from Key 1 through Key 8. 3. In the Type field, select Redial. 4. Click Save Settings. Expansion Module Keys 5. Select from Key 1 through Key 16 (M680i) or Key 84 (M685i). 6. In the Type field, select Redial. 7. Click Save Settings. 41-001566-00 REV00 – 10.
Line Keys and Programmable Keys Conference Key By default, the 6865i has a dedicated Conference key. However, using the Mitel Web UI, you can assign the Conference function to any programmable key. Conference Key Note: For more information with regards to creating conference calls, see “Conferencing Calls” on page 110. 86 41-001566-00 REV00 – 10.
Line Keys and Programmable Keys Configuring a Conference Key Mitel Web UI 1. Click on Operation > Programmable Keys. or Click on Operation > Expansion Module . Programmable Keys 2. Select from Key 1 through Key 8. 3. In the Type field, select Conference. 4. Click Save Settings. Expansion Module Keys 5. Select from Key 1 through Key 16 (M680i) or Key 84 (M685i). 6. In the Type field, select Conference. 7. Click Save Settings. 41-001566-00 REV00 – 10.
Line Keys and Programmable Keys Transfer Key By default, the 6865i has a dedicated Transfer key. However, using the Mitel Web UI, you can assign the Transfer function to any programmable key. Transfer Key Note: For more information about transferring calls, see “Transferring Calls” on page 108. 88 41-001566-00 REV00 – 10.
Line Keys and Programmable Keys Configuring a Transfer Key Mitel Web UI 1. Click on Operation > Programmable Keys. or Click on Operation > Expansion Module . Programmable Keys 2. Select from Key 1 through Key 8. 3. In the Type field, select Transfer. 4. Click Save Settings. Expansion Module Keys 5. Select from Key 1 through Key 16 (M680i) or Key 84 (M685i). 6. In the Type field, select Transfer. 7. Click Save Settings. 41-001566-00 REV00 – 10.
Line Keys and Programmable Keys Intercom Key By default, the IP phone allows incoming intercom calls to be automatically answered without having to set up an Icom key on your phone. Note: For more information about changing the behavior of incoming Intercom calls, see the section “Incoming Intercom Call Features” on page 153. Your System Administrator can enable outgoing intercom calls on your phone. If enabled, you must configure an Icom key on your phone to use for outgoing intercom calls.
Line Keys and Programmable Keys Using the Icom Key IP Phone UI 1. Press the Icom key. 2. Enter the extension number of the person you want to intercom. 3. After a beep tone, your phone automatically connects with the remote extension and you can speak through its speaker. 4. To cancel intercom, press or hang up the handset. 5. When you are finished speaking, hang up the phone by placing the handset back on-hook or by pressing When you hang up, the remote phone also hangs up. 41-001566-00 REV00 – 10.
Line Keys and Programmable Keys Services Key The 6865i allows you to configure a Services key that, when pressed displays the Services Menu. The Services key can also access any XML applications setup by your System Administrator. By default, the Services key is programmed on Key 8. However, using the Mitel Web UI, you can assign the Services function to any programmable key. Default Services Key 92 41-001566-00 REV00 – 10.
Line Keys and Programmable Keys Configuring a Services Key Mitel Web UI 1. Click on Operation > Programmable Keys. or Click on Operation > Expansion Module . Programmable Keys 2. Select from Key 1 through Key 8. 3. In the Type field, select Services. 4. Click Save Settings. Expansion Module Keys 5. Select from Key 1 through Key 16 (M680i) or Key 84 (M685i). 6. In the Type field, select Services. 7. Click Save Settings. Using the Services Key IP Phone UI 1. Press the Services key.
Line Keys and Programmable Keys Phone Lock Key You can configure a programmable key on the phone to use as a lock/unlock key. You assign the function of the key as Phone Lock. Configuring a Phone Lock Key Mitel Web UI 1. Click on Operation > Programmable Keys. or Click on Operation > Expansion Module . Programmable Keys 2. Select from Key 1 through Key 8. 3. In the Type field, select Phone Lock. 4. Click Save Settings. Expansion Module Keys 5.
Line Keys and Programmable Keys Paging Key You can configure a Paging key on the phone that allows you to send a Real Time Transport Protocol (RTP) stream to preconfigured multicast address(es) without involving SIP signalling. You enter a multicast IP address(es) and a port number for the Paging key, that when pressed, initiates an outgoing multicast RTP session. This is called Group Paging on the IP phones.
Line Keys and Programmable Keys Expansion Module Keys 7. Select from Key 1 through Key 16 (M680i) or Key 84 (M685i). 8. In the Type field, select Paging. 9. In the Value field, enter a multicast IP address and a port number for the Paging key. When you press this key, the phone initiates an outgoing multicast RTP session to the specified address using the specified port. (For example, 239.0.1.15:10000). Notes: 1. When you select Paging for the Type field, the Line field is disabled. 2.
Line Keys and Programmable Keys Save Key The Save key allows you to save items to the 6865i IP phone’s Local Directory. By default, the Save key is programmed on Key 5. However, using the Mitel Web UI, you can assign the Save function to any programmable key. Default Save Key Note: Key 5 is locked to Save functionality. To unlock the key so it can be reprogrammed, contact your System Administrator. 41-001566-00 REV00 – 10.
Line Keys and Programmable Keys Configuring a Save Key Mitel Web UI 1. Click on Operation > Programmable Keys. or Click on Operation > Expansion Module . Programmable Keys 2. Select from Key 1 through Key 8. 3. In the Type field, select Save. 4. Click Save Settings. Expansion Module Keys 5. Select from Key 1 through Key 16 (M680i) or Key 84 (M685i). 6. In the Type field, select Save. 7. Click Save Settings. 98 41-001566-00 REV00 – 10.
Line Keys and Programmable Keys Delete Key The Delete key allows you to delete items in your Local Directory, Callers List and Redial List. By default, the Delete key is programmed on Key 6. However, using the Mitel Web UI, you can assign the Delete function to any programmable key. Default Delete Key Note: Key 6is locked to Delete functionality. To unlock the key so it can be reprogrammed, contact your System Administrator. 41-001566-00 REV00 – 10.
Line Keys and Programmable Keys Configuring a Delete Key Mitel Web UI 1. Click on Operation > Programmable Keys. or Click on Operation > Expansion Module . Programmable Keys 2. Select from Key 1 through Key 8. 3. In the Type field, select Delete. 4. Click Save Settings. Expansion Module Keys 5. Select from Key 1 through Key 16 (M680i) or Key 84 (M685i). 6. In the Type field, select Delete. 7. Click Save Settings. 100 41-001566-00 REV00 – 10.
Line Keys and Programmable Keys None Key Use the following procedure to delete a key’s functionality on the 6865i IP phone Setting a None Key Mitel Web UI 1. Click on Operation > Programmable Keys. or Click on Operation > Expansion Module . 2. Select the respective key. 3. In the Type field, select None. 4. Click Save Settings. The key function is deleted from the IP phone memory. 41-001566-00 REV00 – 10.
Making Calls This section describes ways to make calls on your 6865i phone, using your handset, speakerphone or headset. Dialing a Number First, take the phone off-hook by: • Lifting the handset • Pressing or • Pressing a line/call appearance key. At the dial tone, enter the number you wish to call. Note: After dialing the number, the phone has a short delay before sending the call. To send the call immediately, you can press the 4 Dial key immediately after dialing the number.
Making Calls Using Handsfree Speakerphone The handsfree feature allows you to speak to someone without using the handset or headset. Your phone must be in either the Speaker or Speaker/Headset audio mode. For more information about setting the audio mode on your phone, see “Audio Mode” on page 27. IP Phone UI • To dial using handsfree, first press and enter a number at the dial tone. • To answer a call on your phone using handsfree, press or the line/call appearance button.
Making Calls Redial The Redial List stores information for up to the last 100 numbers you called. Your phone logs the name/number of the called party, when you called, and the line used. You can view, scroll, and delete line items in the Redial List from the IP phone UI as wells as copy selected entries to the Local Directory. You can also dial out directly using a displayed entry in the Redial List. On the 6865i, you access the Redial List by the key.
Making Calls Deleting An Item from the Redial List IP Phone UI 1. Press the key. 2. Press 2 and 5 to find the item you want to delete. 3. Press the configured Delete Key. DELETE again to erase this item Delete All 4. Press the Delete Key again at the prompt to erase the item. Item is erased Delete All Items from the Redial List IP Phone UI 1. Press the key. 2. Press the configured Delete key. DELETE again to erase this item Delete All 3. Press the 4 Delete All key at the prompt to erase all items.
Receiving Calls When a call is ringing at your extension, you see the inbound call screen. The line/call appearance LED flashes quickly for the incoming call. 1 Martha Gold 555-1234 Answering an Incoming Call IP Phone UI 1. For handsfree operation, press or the line/call appearance key for the incoming call. or Press for headset operation. or Lift the handset for handset operation.
Handling Calls When you are connected to a call, you can use the hard keys to place a call on hold, and programmable keys to transfer calls or create conference calls. Placing a Call on Hold You can place an active call on hold by pressing the retrieve the call. key. When you place a call on hold, only your phone can When a call is on hold, the icon displays on-hook as follows.
Handling Calls Transferring Calls The 6865i IP phone has a dedicated Transfer key. You can use this hard key to transfer calls. Transfer Key Blind Transfer A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call. To do this, simply complete the transfer immediately after you have entered the number. The call goes directly to the extension or outside line you transferred to.
Handling Calls Transferring Calls Use the following procedure to transfer a call to another extension. IP Phone UI 1. Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer. 2. Press the key. 3. Enter the extension number (or the outside number) to Party 2. This is the Party for which you want to transfer Party 1. To cancel the transfer press the key, or hangup the handset.
Handling Calls Conferencing Calls The 6865i IP phone has a dedicated Conference key. You can use this hard key to create conference calls. Conference Key The 6865i IP phone offers two methods of conferencing: • Local conferencing (default method). • Centralized conferencing (for Sylantro and BroadSoft call managers - Administrator must enable this method). Local Conferencing The 6865i phone supports up to 3 parties (including yourself ) in a conference call.
Handling Calls 4. Press the key. 1 1. Martha Gold 2. Dial 5. Enter the phone number of Party 3. Note: Users are able to edit the destination number by pressing the 3 navigation key, which acts as a Backspace key. 6. Wait for Party 3 to answer. When Party 3 answers, you can consult with them before adding them to the conference. 1 1. Martha Gold 2. François Dupont Drop 7. Press the key again to add Party 3 to the conference.
Handling Calls Using Centralized Conferencing IP Phone UI Note: When Centralized Conferencing is enabled on your phone, local conferencing (or three-way conferencing) works as indicated in the previous section, “Using Local Conferencing.” Joining two active calls in a conference also works as indicated in the previous section, “Creating a Conference Call by Joining Two Existing Calls.” Use the following procedure to create a conference call using centralized conferencing.
Handling Calls Setting Up Multiple Conferences (for Sylantro Call Manager only) Note: The 6865i is limited to 9 conferences (a single conference each on lines 1 through 9). 1. Start Conference 1 using the procedures in the previous section, “Setting Up a Conference and Adding Multiple Parties (for Sylantro and BroadSoft Call Managers)”. 2. When you are finished adding all required parties to Conference 1, press an available Line key to start Conference 2. You are Party 1 on Conference 2. Call Party 2. 3.
Managing Calls The 6865i has several features that make it easier to manage calls, and to keep track of your caller history as well as your business and personal contacts. These features include: • Directory • Callers List • DND and Call Forward Directory The Directory is your personal phone book, conveniently stored within your phone. The 6865i IP phone supports enhanced Directory functionality allowing for interoperability with multiple directory sources (i.e.
Managing Calls General Directory Functions Accessing and Navigating the Directory IP Phone UI 1. Press the programmed Directory key. 2. You can view the various Directory sources by pressing 2 and 5 to scroll through the list. 3. Press 4Enter to enter a Directoy source and press 2 and 5 to scroll through the list of contacts. 4. To dial the displayed number press or just lift the handset or press any Line key. 5. Press the programmed Directory key or key to cancel.
Managing Calls Adding New Entries to the Local Directory IP Phone UI 1. Press the programmed Directory key. 2. Use the 2 key to navigate to the Local Directory folder and select 4 Enter (or simply 4 Add New if the Local Directory is empty). 3. Select 4 Add New. 4. Using the dialpad keys, enter in a phone number and select 2 Next. 5. Using the 3 and 4 keys, select a line associated with the first phone number and press 2 Next. 6. Using the 3 and 4 keys, select a label associated with the first number (i.e.
Managing Calls Delete All Entries in the Local Directory IP Phone UI 1. Press the programmed Directory key. 2. Use the 2 key to navigate to the Local Directory folder and press the key configured with Delete functionality. A “DELETE again to erase all items” message is displayed on screen. 3.
Managing Calls Downloading the Directory Mitel Web UI 1. Click on Operation > Directory. 2. In the Directory field, click on Save As. A download window displays. 3. Click OK. 4. Enter the location on your computer where you want to download the Directory and click Save. The directorylist.csv file downloads to your computer. 5. Use a spreadsheet application to open and view the directorylist.csv file.
Managing Calls Callers List The Callers List is a stored log of your incoming calls. The 6865i IP phone stores information for up to 200 incoming calls in the Callers List. Your phone logs the number and name (if available) of the caller, when they last called, and the number of times they tried to reach you. You can view, scroll, and delete line items in the Callers List from the IP phone UI.
Managing Calls Editing Entries in the Callers List Important! The Caller List does not save changes. Editing in the Callers List is generally used if you plan to call the number and need to add a prefix. In the Callers List, if a keypad key is pressed when a number and/or a name is displayed, the cursor automatically adds the digit at the left side of the number to enable the entry of the prefix. IP Phone UI 1. Press the key. 2. Press 2 and 5 to find the entry you want to edit.
Managing Calls Missed Calls Indicator The IP phone has a missed calls indicator that increments the number of missed calls to the phone. This feature is accessible from the IP phone UI only. The number of calls that have not been answered increment on the phone’s idle screen as # Missed Calls. As the number of unanswered calls increment, the phone numbers associated with the calls are stored in the Callers List. The user can access the Callers List and clear the call from the list.
Managing Calls DND and Call Forward The 6865i has a feature that allows you to configure Do Not Disurb (DND) and Call Forward (CFWD) for multiple accounts on the phone. You can set specific modes for the way you want the phone to handle DND and CFWD.
Managing Calls Configuring a DND Key To configure a DND key, see the section, “Do Not Disturb (DND) Key” on page 59. Note: If there is no DND key configured or if it is removed, DND is disabled on the IP phone. Configuring DND Using the Mitel Web UI Mitel Web UI 1. Click on Basic Settings > Preferences > General. 2. In the DND Key Mode field, select a DND mode to use on the phone. Valid values are: Account, Phone (default), Custom. Default is Phone. • Account: Sets DND for a specific account.
Managing Calls 4. Click on Basic Settings > Account Configuration. 5. For each account, enable DND by placing a check mark in the box. Disable DND by unchecking the box. Notes: • If you selected Account or Custom mode in Step 2, you can enable/disable each account or all accounts as applicable. If you selected Phone mode, the first account allows you to change the DND status for all accounts.
Managing Calls Using DND Modes via the IP Phone UI After you add a DND key to your phone, you can toggle the DND state using this key on the phone. Use the following procedure to enable/disable DND on the IP phone. The following procedures assume you have already configured a DND key AND assumes there are two accounts configured on the phone. Notes: • If there is no DND key configured or if it is removed, DND is disabled on the IP phone.
Managing Calls DND in Custom Mode IP Phone UI 1. Press the DND key on the phone. The screen displays a list of the accounts on the phone and allows you to enable/disable a specific account or all accounts. 2. Use the 2 and 5 navigation keys to scroll through the accounts. 1 DND John Smith Done 2 DND J. Smith Done Change 3 DND All Off Done Change X Change 4 DND All On Done Change In the above example, account 1 has DND enabled as indicated by a check mark ().
Managing Calls Call Forward Configuration Call Forward (CFWD) on the IP phone allows incoming calls to be forwarded to another destination. On the 6865i, you can set CFWD on the phone-side for a specific account or for all accounts on the phone. You can set three modes for CFWD using the Mitel Web UI at the path, Basic Settings > Preferences > General > Call Forward Key Mode: Account (default), Phone, and Custom. Call Forward behaves according to the mode you set.
Managing Calls Configuring CFWD Using the Mitel Web UI Mitel Web UI 1. Click on Basic Settings > Preferences > General. 2. In the Call Forward Key Mode field, select a call forward mode to use on the phone. • Account (default): The Account mode allows you to configure CFWD on a per account basis. Pressing a configured CFWD key applies to the account in focus. • Phone: The Phone mode allows you to set the same CFWD configuration for all accounts (All, Busy, and/or No Answer).
Managing Calls 4. Click on Basic Settings > Account Configuration The illustration above shows 2 accounts configured on the phone. Accounts must be set up by your System Administrator. 5. For each account, enable the CFWD state by placing a check mark in one or more of the following State fields: • All • Busy • No Answer The All option forwards all incoming calls for this account to the specified phone number regardless of the state of the phone.
Managing Calls 7. For the No Answer state, in the No. Rings field, enter the number of times that the account rings before forwarding the call to the specified number. Valid values are 1 through 20. Default is 3. When using the Account mode or Custom mode, you can enter a different number of rings for each account. If you use the Mitel Web UI to change the Call Forward Key Mode to Phone, all accounts synchronize to Account 1. 8. Click Save Settings. The changes takes affect immediately without a reboot.
Managing Calls CFWD in Account Mode IP Phone UI 1. Use the 3 and 4 navigation keys to scroll through each account. L1 John Smith CFWD All Tue Aug 20 2:55pm L2 J. Smith CFWD Busy Tue Aug 20 2:55pm In the above example, account 1 has CFWD All enabled and account 2 has CFWD Busy enabled. 2. Press the programmed Call Forward key. The Call Forward Mode screen displays. Use the 2 and 5 navigation keys to scroll through each state type.
Managing Calls 4. Press the 4 Change navigation key for the state you selected in Step 3. Scroll to the CFWD State screen. This displays the current state of the mode you selected. In the following example, the CFWD All state is ON. Cfwd All to view CFWD State Screen 1 Cfwd State On Done Set Cfwd State OFF Next Set Change Use Cfwd State ON Next Change 5. Press the 4Change navigation key in the CFWD State screen. Press 2 to toggle the state of the CFWD mode ON or OFF.
Managing Calls 10. For the CFWD No Answer state, In the CFWD Number screen, press the 2 navigation key to scroll to the CFWD No. Rings screen and press 4Change. Cfwd NoAnswer Use to view 1 Cfwd State On Done Change 2 Cfwd Number Done CFWD No. Rings Screen Change 3 No. Rings 3 Done Change Change No. Rings 3 Next Set 11. Press 2Next to select the number of rings to apply to the phone for call forwarding incoming calls. Valid values are 1 to 20. Default is 3.
Managing Calls CFWD in Phone Mode IP Phone UI 1. Use the 3 and 4 navigation keys to scroll through each account. L1 John Smith CFWD All Tue Aug 20 2:55pm L2 J. Smith CFWD All Tue Aug 20 2:55pm In the above example, account 1 and account 2 are the accounts configured on the phone. Both accounts have CFWD enabled as indicated by the CFWD All message. Note: In Phone mode, when you change the call forward configuration for an account, the change applies to all accounts. 2. Press the Call Forward key.
Managing Calls 4. Press the 4Change key for the mode you selected in Step 2. Scroll to the CFWD State screen. This screen displays the current state of the mode you selected. In the following example, the CFWD All state is ON. Cfwd All to view CFWD State Screen 1 Cfwd State On Done Set Cfwd State OFF Next Set Change Use Cfwd State ON Next Change 5. Press the 4Change key in the CFWD State screen. Press 2Next to toggle the state of the CFWD state ON or OFF.
Managing Calls 10. For the CFWD No Answer state, in the CFWD Number screen, press the 2 navigation key to scroll to the CFWD No. Rings screen and press 4Change. Cfwd NoAnswer Use to view 1 Cfwd State On Done Change 2 Cfwd Number Done CFWD No. Rings Screen Change 3 No. Rings 3 Done Change Change No. Rings 3 Next Set 11. Press the 2Next key to select the number of rings to apply to the phone for call forwarding incoming calls. Valid values are 1 to 20. Default is 3.
Managing Calls CFWD in Custom Mode IP Phone UI 1. Use the 3 and 4 navigation keys to scroll through each account. L1 John Smith CFWD All Tue Aug 20 2:55pm L2 J. Smith CFWD Busy Tue Aug 20 2:55pm In the above example, account 1 has CFWD All enabled and account 2 has CFWD Busy enabled. 2. Press the Call Forward key. The Call Forward menu displays. Use the 2 and 5 navigation keys to scroll through each state type.
Managing Calls 4. Press the 4Change key for the mode you selected in step 2. Scroll to the CFWD State screen. This displays the current state of the mode you selected. In the following example, the CFWD All state is ON. Cfwd All to view CFWD State Screen 1 Cfwd State On Done Set Cfwd State OFF Next Set Change Use Cfwd State ON Next Change 5. Press the 4Change key in the CFWD State screen. Press 2Next to toggle the state of the CFWD state ON or OFF.
Managing Calls 10. For the CFWD No Answer state, in the CFWD Number screen, press the 2 navigation key to scroll to the CFWD No. Rings screen and press 4Change. Cfwd NoAnswer Use to view 1 Cfwd State On Done Change 2 Cfwd Number Done CFWD No. Rings Screen Change 3 No. Rings 3 Done Change Change No. Rings 3 Next Set 11. Press the 2Next key to select the number of rings to apply to the phone for call forwarding incoming calls. Valid values are 1 to 20. Default is 3.
Additional Features This section describes additional features you can use on the 6865i phone. Display DTMF Digits A feature on the IP phones allows users to enable or disable DTMF (dual-tone multi-frequency) digits to display to the IP phone when using the keypad to dial, or when dialing from a programmed key. DTMF is the signal sent from the phone to the network that you generate when you press the phone’s touch keys. This is also known as touch-tone dialing.
Additional Features Play Call Waiting Tone You can enable or disable the playing of a call waiting tone when you are on an active call and a new call comes into the phone. You can configure this feature using the Mitel Web UI. Configuring Call Waiting Tone Mitel Web UI 1. Click on Basic Settings > Preferences > General. 2. A call waiting tone is enabled by default. If required, disable the Play Call Waiting Tone field by unchecking the check box. 3. Click Save Settings. 41-001566-00 REV00 – 10.
Additional Features Stuttered Dial Tone You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can configure this feature using the Mitel Web UI. Configuring Stuttered Dial Tone Mitel Web UI 1. Click on Basic Settings > Preferences > General. 2. Stuttered dial tone is enabled by default. If required, disable the Stuttered Dial Tone field by unchecking the check box. 3. Click Save Settings. 142 41-001566-00 REV00 – 10.
Additional Features XML Beep Support Using the Mitel Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the XML Beep Support field at the path Basic Settings > Preferences > General. If you disable this feature, then no beep is heard when the XML application arrives to the phone.
Additional Features Status Scroll Delay Using the Mitel Web UI, you can specify a scroll delay option that allows you to set the time delay, in seconds, between the scrolling of each status message on the phone. You can specify this setting in the Status Scroll Delay (seconds) field at the path Basic Settings > Preferences > General. The default time is 5 seconds for each message to display before scrolling to the next message. You can increase or decrease this time as required.
Additional Features Switch UI Focus to Ringing Line You can configure a feature on the 6865i that controls the behavior of the phone when it receives an incoming call when it is already in a connected call. When a call comes into the phone, and the phone is already on a connected call, the phone switches focus to the ringing line to enable the user to see who is calling them. You can turn off this functionality so that the phone stays focused on the connected call.
Additional Features Call Hold Reminder During Active Calls The IP phones allow you to enable or disable the ability for the phone to initiate a continuous reminder tone on the active call when another call is on hold. For example, when this feature is enabled, and the call on Line 1 is on hold, and then the you answer a call on Line 2 and stay on that line, a reminder tone is played in the active audio path on Line 2 to remind you that there is still a call on hold on Line 1.
Additional Features Call Hold Reminder (on single hold) On the 6865i IP phone, you can enable or disable a feature that will start the reminder ring splash timer as soon as you put a call on hold (even when no other calls are active on the phone). When enabled, the phone initiates a reminder ring splash periodically for the single call on hold. When disabled, no reminder ring splash is audible. You can enable or disable this feature using the Call Hold Reminder parameter in the Mitel Web UI.
Additional Features Call Waiting Tone Period You can specify a specific time period (in seconds) for the call waiting tone to play at regular intervals on an active call using the parameter Call Waiting Tone Period. A value of 0 is the default and plays the call waiting tone only once on the active call. When the incoming caller hangs up, the call waiting tone stops on the existing active call. You can enable or disable this feature in the Mitel Web UI. Configuring Call Waiting Tone Period Mitel Web UI 1.
Additional Features Preferred Line and Preferred Line Timeout The 6865i has two parameters preferred line and preferred line timeout. If you enable the preferred line parameter on your phone, after a call ends (incoming or outgoing), the display switches back to the preferred line. Next time you go off-hook to make another call, you pickup on the preferred line. You can enable the Preferred Line parameter using the Mitel Web UI at the location, Basic Settings > Preferences > General.
Additional Features Configuring Preferred Line and Preferred Line Timeout Using the Mitel Web UI Mitel Web UI 1. Click on Basic Settings > Preferences > General. 2. In the Preferred Line field, select a preferred line to switch focus to after incoming or outgoing calls end on the phone. Default is 1.
Additional Features Goodbye Key Cancels Incoming Calls The 6865i has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an active call. The parameter is called Goodbye Key Cancels Incoming Call and is configurable via the Mitel Web UI. If you enable this parameter, which is the default, pressing the on an active call.
Additional Features Message Waiting Indicator You can configure the Message Waiting Indicator (MWI) to illuminate for a specific line or for all lines. For example, if you configure the MWI LED on Line 2 only, the LED illuminates if a voicemail is pending on Line 2. If you configure the MWI LED for all lines, the LED illuminates if a voicemail is pending on any line on the phone (lines 1 through 9). You configure the MWI using the Mitel Web UI. Configuring Message Waiting Indicator Mitel Web UI 1.
Additional Features Incoming Intercom Call Features By default, the IP phone allows incoming intercom calls to be automatically answered without having to set up an Icom key on your phone. The phone automatically plays a warning tone when it receives an incoming intercom call. It also mutes the microphone. If the intercom call comes into the phone while an active call is already present, the phone puts the active call on hold and answers the intercom call.
Additional Features Configuring Incoming Intercom Settings Mitel Web UI 1. Click on Basic Settings > Preferences > Incoming Intercom Settings. 2. The Auto-Answer field is enabled by default. The automatic answering feature is turned on for the IP phone for answering Intercom calls. To disable this field, uncheck the box. Note: If the Auto-Answer field is not checked (disabled), the phone treats the incoming intercom call as a normal call. 3. The Microphone Mute field is enabled by default.
Additional Features Group RTP Paging You can configure the phone to allow it to receive a Real Time Transport Protocol (RTP) stream from pre-configured multicast address(es) without involving SIP signalling. This is called Group Paging on the IP phones. You can specify up to 5 multicast addresses that the phone listens for on the network. This feature is configurable using the Mitel Web UI only. The 6865i in the local network listens for RTP on the pre-configured multicast address.
Additional Features Shared Call Appearance (SCA) Call Bridging Shared Call Appearance (SCA) is when incoming calls are presented to multiple phones simultaneously. For example, it is the ability to assign the boss' extension to a key on the secretary's phone. Calls can be transferred between two phones with the same extension key by simply putting the call on hold at one phone and picking it up on the other.
Additional Features Line Keys and Idle Screens State Line LED for Local Caller ID for Remote Line LED for Remote Caller ID for Remote Idle Off N/A Off N/A Seized Solid Green None Solid Red None Progressing (outgoing call) Solid Green Called Party Solid Red None Alerting (incoming call) Flashing Red N/A N/A N/A Active Solid Green Far-end Solid Red Far-end Held Slow Flashing Green Far-end Slow Flashing Red Far-end Hold private Slow Flashing Green Far-end Solid Red Far-en
Model M680i and M685i Expansion Modules The 6865i IP phone two optional expansion modules that attach to the right side of the phone to provide additional programmable keys. M680i Expansion Module M685i Expansion Module The M680i provides 16 softkeys, with each softkey providing an LED for call status indication. The M680i provides a paper label for convenient key labelling.
Model M680i and M685i Expansion Modules Using the Expansion Modules After configuring the softkeys on the respective expansion module press the key you want to use when applicable (for the M685i Expansion Module you can record the name of the key on the provided paper labels).
Troubleshooting Solutions Why is my display blank? Ensure that power is being provided to your phone. See the Connecting to the Network and to Power section in the Mitel 6865i Installation Guide for details. Why can’t I get a dial tone? Check for any loose connections and that the phone has been installed properly. For installation instructions, please refer to the Installation and Setup section in the Mitel 6865i Installation Guide provided with your phone.
Limited Warranty (Not applicable in Australia – see below for Limited Warranty in Australia) Mitel warrants this product against defects and malfunctions in accordance with Mitel's authorized, written functional specification relating to such products during a one (1) year period from the date of original purchase (“Warranty Period”).
Limited Warranty (Australia Only) The benefits under the Mitel Limited Warranty below are in addition to other rights and remedies to which you may be entitled under a law in relation to the products.
Limited Warranty (Australia Only) Warranty Repair Services Procedure: Should the product fail during the Warranty Period and you wish to make a claim under this express warranty, please contact the Mitel authorized reseller who sold you this product (details as per the invoice) and present proof of purchase. You will be responsible for shipping charges, if any.
Appendix A - Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone.
Appendix A - Time Zone Codes Time Zone Name Time Zone Code CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Yukon CH-Zurich CK-Rarotonga CL-Santiago CL-Easter CN-Beijing CO-Bogota CR-Costa Rica CU-Havana CY-Nicosia CZ-Prague NST AST EST EST CST MST PST PST CET CKS CLS EAS CST COS CST CST EES CET DE-Berlin DK-Copenhagen DM-Dominica DO-Santo Domingo CET CET AST AST EE-Tallinn ES-Madrid ES-Canary EET CET WET FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe FR-Paris E
Appendix A - Time Zone Codes Time Zone Name Time Zone Code LC-St Lucia LI-Vaduz LT-Vilnius LU-Luxembourg LV-Riga AST CET EET CET EET MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MU-Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana CET EET CET AST AST CET MUT CST CST CST CST MST MST MST PST NI-Managua NL-Amsterdam NO-Oslo NR-Nauru NU-Niue NZ-Auckland NZ-Chatham CST CET CET NRT NUT NZS CHA OM-Muscat GST PA-Panama PE-Li
Appendix A - Time Zone Codes Time Zone Name Time Zone Code TR-Istanbul TT-Port of Spain TW-Taipei EET AST CST UA-Kiev US-Eastern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii UY-Montevideo EET EST CST MST PST AKS HAS HST UYS VA-Vatican CET YU-Belgrade CET 41-001566-00 REV00 – 10.
Index Numerics 6865i customizing ................................................................................................11, 21 feature ....................................................................................................................1 incomplete configuration message .......................................................... 10 keys and key descriptions ................................................................................3 no service message ............................
Index Phone Lock key ................................................................................................ 94 programmable ....................................................................................................5 redial .......................................................................................................................4 Services key ....................................................................................................... 92 speaker ....................
Index XML beep support ................................................................................................143 Index-3 XML key .......................................................................................................................65 41-001566-00 REV00 – 10.
Disclaimer Mitel will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Mitel will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice. Copyright © 2014 Mitel Networks Corporation, www.mitel.com.
