User guide

IP Phone Keys
4 41-001566-00 REV00 – 10.2014
Key Description
The following table identifies the keys on the key panel of your 6865i IP phone that you can use for handling calls.
Key Description
Goodbye Key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving changes.
Hold Key - Places an active call on hold. To retrieve a held call, press the call appearance button beside the light that is flashing.
For more information, see “Placing a Call on Hold” on page 107.
Navigation/Select Keys - Pressing the UP and DOWN keys lets you view different status and text messages on the LCD display
(if there is more than 1 line of status/text messages). These buttons also let you scroll through menu selections, such as the
Options List.
Pressing the LEFT and RIGHT keys lets you view the different line/call appearances. While in the Options List, these keys allow
you to exit or enter the current option. When you are editing entries on the display, pressing the LEFT key erases the character
on the left; pressing the RIGHT key sets the option. Alternatively, pressing the center Select key sets the option as well on spe-
cific screens.
Transfer Key - Transfers the active call to another number.
For more information, see “Transferring Calls” on page 108.
Conference Key - Begins a conference call with the active call.
For more information, see “Conferencing Calls” on page 110.
Options Key - Accesses services and options to customize your phone. Your System Administrator may have already custom-
ized some of your settings. Check with your System Administrator before changing the administrator-only options.
For more information, see “Phone Options via the IP Phone UI” on page 11.
Volume Controls - Adjusts the volume for the handset, ringer, and handsfree speaker.
Mute Key - Mutes the microphone so that your caller cannot hear you (the light indicator flashes when the microphone is on
mute).
For more information, see “Mute” on page 105.
Callers List Key - Accesses a list of the last 200 calls received.
For more information, see “Callers List” on page 92.
Redial Key - Accesses a list of the last 100 previously dialed numbers. Pressing the Redial key twice redials the last dialed
number.
For more information, see “Redial” on page 75.
Line/Call Appearance Keys - Connects you to a line or call. The Mitel 6865i IP phone supports two line keys, each with LED
indicator lights.
For more information, see “Multiple Line and Call Appearance Keys” on page 47.