User guide

Line Keys and Programmable Keys

48 41-001566-00 REV00 – 10.2014

Programmable Keys

There are 8 multi-functional keys on the 6865i phone that are programmable.

You can only use the Mitel Web UI to configure key functions. The following table lists the functions you can set on the

programmable keys and provides a description for each function:

Note:

• If M680i Expansion Modules are attached to the phone, you can configure up to an additional 16 softkeys on each

M680i Expansion Module.

• If M685i Expansion Modules are attached to the phone, you can configure up to an additional 84 softkeys on each

M685i Expansion Module.

• The 6865i IP phone allows up to 3 expansion modules on each phone. For more information about expansion mod-

ules, see “Model M680i and M685i Expansion Modules” on page 158.

Key Function Description

None Indicates the key has no functiona assigned.

Line Indicates the key is configured for line use.

Speeddial Indicates the key is configured for speeddial use.

Do Not Disturb Indicates the key is configured for Do Not Disturb (DND) functionality.

BLF Indicates the key is configured for Busy Lamp Field (BLF) functionality.

BLF/List Indicates the key is configured for BLF/List functionality.

Auto Call Distribution (ACD) (For Sylantro Call Managers)

Indicates the key is configured to allow the Sylantro call managers to distribute calls from a queue to registered IP

phone users (agents).

XML Indicates the key is configured to accept an XML application for accessing customized XML services.

Flash Indicates the key is set to generate a flash event when it is pressed. The IP phone generates flash events only when a

call is connected and there is an active RTP stream (for example, when the call is not on hold).

Sprecode Indicates the key is configured to automatically activate specific services offered by the server. For example, if the

sprecode value of *82 is configured, then by pressing the Sprecode key, *82 automatically activates a service pro-

vided by the call mangager.

Park Indicates the key is configured to park incoming calls when pressed.

Pickup Indicates the key is configured to pick up parked calls when pressed.

Last Call Return Indicates the key is configured for Last Call Return functionality when pressed.

Call Fwd Indicates the key is configured as a Call Forward key. When pressed, the IP phone UI displays the Call Forward menus.

BLF/Xfer Indicates the key is configured as a simplified BLF key and a Transfer key. You can use this key to perform the BLF func-

tion as well as use it as a transfer key to transfer calls.

Speeddial/Xfer Indicates the key is configured as a simplified speed dial key and a transfer key. You can use this key to perform speed

dial functions as well as use it as a transfer key to transfer calls.

Speeddial/Conf Indicates the key is configured as a speed dial key and a conference key. You can use this key to speed dial from within

a conference call and add the new call directly to the conference.