MITEL CLOUD ENDPOINT 5320 SIP USER AND ADMINISTRATOR GUIDE RELEASE 6.
NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Table of Contents GETTING STARTED ................................................................................................. 1 SIP User Accounts and Passwords.................................................................................... 1 SIP Administrative Mode .................................................................................................... 1 About your SIP Phone .......................................................................................................
5320 SIP Phone SIP User and Administrator Guide PERSONAL KEYS................................................................................................... 12 Line Keys ......................................................................................................................... 12 Pre-assigned Personal Keys ............................................................................................ 12 Using Your IP Phone with Mitel Unified Communicator Express .............................
320 SIP Phone SIP User and Administrator Guide Call a Call History Entry ................................................................................................................. 22 Handset, Handsfree and Headset Modes ........................................................................ 22 Switch between Handset and Handsfree ...................................................................................... 22 Switch between Handset and Headset .............................................
5320 SIP Phone SIP User and Administrator Guide USING THE MITEL CORDLESS HANDSET ........................................................... 47 Elements of the Cordless Handset ................................................................................... 47 Answer a Call .................................................................................................................. 48 Hang up ...........................................................................................................
5320 SIP Phone SIP User and Administrator Guide G etting S tarted ® In SIP mode, the Mitel 5320 SIP Phone manages its own call states and features. SIP uses the Internet to connect your phone to other SIP phones. You can make calls on the Public Switched Telephone Network (PSTN), or “regular”, phone network. You can also call other SIP phones by using SIP URL or IP address (only from the Web Configuration Tool).
5320 SIP User and Administrator Guide Figure 1. The 5320 SIP Phone Table 1: Elements of Your Phone Feature Function 1) Display Provides a large, high-resolution viewing area that assists you in selecting and using phone features. 2) Ring/Message Indicator Flashes to signal an incoming call and to indicate a message waiting in your voice mailbox.
5320 SIP Phone SIP User and Administrator Guide Feature 4) Fixed Function Keys Function Give you access to the following phone functions: (MENU) : provides access to menus for your phone's additional features. (CANCEL) : ends a call when pressed during the call, and, when you are programming the phone, eliminates any input and returns to the previous menu level. (REDIAL) : calls the last number dialed. (HOLD) : places the current call on hold.
5320 SIP User and Administrator Guide T IP S F OR Y OUR C OMF OR T AND S AF E T Y Don't cradle the handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. See the section on headset usage elsewhere in this guide for more information.
5320 SIP Phone SIP User and Administrator Guide Us ing Y our Default P hone W indow And K eys The 5320 SIP Phone default phone window (not shown) is very similar to the 5330, except the page navigation keys are non-functional for the 5320. Also, the 5320 has a black bezel instead of a silver one. Figure 2: 5330 and 5340 IP Phone Windows Table 2: 5320 SIP Phone Default Window and Keys Feature Function Softkeys Provide prompts in most phone applications.
5320 SIP User and Administrator Guide displays the user name for the set. Footer Shows Page Indicator. Call Encryption Indicator The 5320 SIP Phone provides both Secure Real-time Transport Protocol (SRTP) and Transport Layer Security (TLS) for voice encryption when connected to a phone that also supports SRTP or TLS. SRTP is enabled by default. You can enable SRTP or TLS on your phone using the Media Configuration page of the Web Configuration Tool.
5320 SIP Phone SIP User and Administrator Guide S upporting Doc umentation Accessing the Web Configuration Tool Online Help To access programming instructions in the Web Configuration Tool online Help: 1. Access the Web Configuration Tool Home Page (see Accessing the Web Configuration Tool on page 8 ). 2. Scroll to the bottom of the page. 3. In the left pane, under Support, click Help. The Help system opens, presenting links to the User Web Configuration Tool online Help and to this guide.
5320 SIP User and Administrator Guide C us tomizing Y our P hone To customize and use your phone features, use either of the following two interfaces: • MENU Key Menu Interface • Web Configuration Tool MENU Key Menu Interface The fixed-function keys provide access most features on your phone. The phone’s Settings menu interface provides access to additional features. To access the Settings menu interface, press the MENU key .
5320 SIP Phone SIP User and Administrator Guide Note: For Administrator default user name and password, see Administrator Tools on page 41. Accessing the Web Configuration Tool To access the Web Configuration Tool: 1. On your phone, do the following to obtain your phone’s IP address: a. Simultaneously press and hold the UP b. Continue to hold the DOWN c. and DOWN volume keys. volume key and release the UP Press 234 on the telephone keypad and release the DOWN NE T W OR K SE T T ING S ? appears.
5320 SIP User and Administrator Guide Entering Numbers and Letters Depending on the context, the 5320 SIP Phone’s keypad allows you to enter only numbers, or numbers, letters, and some special characters. You can dial • Extension numbers • Phone numbers (PSTN numbers) Letters correspond to those on the keypad, and characters to below. A flashing cursor indicates the position of the character you are entering. The cursor automatically advances after one second, or when you press a different keypad key.
5320 SIP Phone SIP User and Administrator Guide Ringer Volume Control To adjust the ringer volume control: • When the phone is ringing, press (UP) or (DOWN) Handset Volume Control To adjust handset volume: • When the handset is in use, press (UP) or (DOWN) Speaker Volume Control When on a handsfree call, press (UP) or (DOWN) Display Contrast Control To adjust display contrast: • When the phone is idle, press (UP) or (DOWN) Specify Language Use the Web Configuration Tool to specify the langua
5320 SIP User and Administrator Guide P ers onal K eys Use the Web Configuration Tool to program features on the phone's various keys. The following features can be programmed: • Speed Dial • Shared Line • Call History • People • Forwarding • Do Not Disturb (DND) • Advisory Message on/off • PC Application • Headset on/off • RSS Feed • HTML Application Use the Web Configuration Tool to clear the programming from a key if it is no longer being used.
5320 SIP Phone SIP User and Administrator Guide Using Your IP Phone with Mitel Unified Communicator Express When used with Unified Communicator® Express application, the 5320 SIP Phone becomes a powerful communications tool that helps customers streamline communications between people and organizations. This leads to improved productivity, enhanced customer service, reduced costs, and ultimately improved business process integration.
5320 SIP User and Administrator Guide Making and Ans wering C alls You can make and receive calls using the handset, headset or handsfree speaker. You can dial by extension number or phone number, user ID name, SIP URL, or IP address. You can also dial a Call History or People entry. If you are registered with a SIP Service Provider and want to dial a “regular” phone number, your SIP Service Provider must provide access to the PSTN.
5320 SIP Phone SIP User and Administrator Guide Dial by People Entry 1. Press MENU , and then press >> until PEOPLE? appears. 2. Press OK. PEOPLE appears on the display. 3. Press (UP) and (DOWN) to navigate to the entry you want to call. 4. Press Dial or # (the pound key). 5. Lift the handset (optional). Note: To dial from your People using the Web Configuration Tool, access the tool’s People page (see Accessing the Web Configuration Tool on page 8). Dial by Call History Entry 1.
5320 SIP User and Administrator Guide Answering Calls Incoming calls ring Line 1, if all lines are free, or the next available line. If all lines are busy and Call Forward – Busy is not enabled (see Enable/Disable Call Forward on page Error! Bookmark not defined.), callers hear a busy signal. When the phone rings, the Ring/Message Indicator and the associated Line key flash, and the name of the caller appears in the information area.
5320 SIP Phone SIP User and Administrator Guide To return to the original call: • Press the associated flashing Line key. Calling and Called Party Display SIP phones display the true (programmed) identity of the called/calling party rather than the standard number/name display.
5320 SIP User and Administrator Guide C all Handling Hold The 5320 SIP Phone supports a maximum of four simultaneously held calls. When you place a call on hold, or when another party puts you on hold, the on-hold beep reminds you that you are holding or on hold. If the handset is in its cradle, you hear the beep through the handsfree speaker. You can disable this beep if desired, using the Web Configuration Tool. Note: The call hold tone takes precedence over Music On Hold. Hold a Call • Press (HOLD).
5320 SIP Phone SIP User and Administrator Guide Call Transfer You can transfer an active call to another party (one line must be free on your phone). The 5320 SIP Phone supports four lines. If all lines are busy on your phone, no calls can be transferred. Note: During a conference call, any party can perform a call transfer when one line on the phone that initiated the conference call is not in use. For conference call information, see Conference Call (Three-Way) on page 19.
5320 SIP User and Administrator Guide Conference To form a Conference when a two–party call is already in place, or to add another party to an existing Conference: 1. Press (TRANS/CONF). 2. Dial the number of the next party. 3. Wait for an answer. 4. Press (TRANS/CONF). To leave a Conference: • Hang up or press (CANCEL). Add a Party On Hold to a Call in Progress 1. Press (TRANS/CONF). The current call is put on hold. 2. Press the Line key of the party already on hold. 3. Press progress.
5320 SIP Phone SIP User and Administrator Guide Us ing Advanc ed F eatures Do Not Disturb Do Not Disturb (DND) stops incoming calls from ringing at your phone. If Do Not Disturb is enabled, callers hear a busy signal. To enable or disable Do Not Disturb, access the Key Programming page of the Web Configuration Tool (see Accessing the Web Configuration Tool on page 9). You can enable and disable DND by pressing the DND key.
5320 SIP User and Administrator Guide 7. Press MENU to return to the default display. Note: To view Call History entries using the Web Configuration Tool, access the tool’s Call History page (see Accessing the Web Configuration Tool on page 9). Delete a Call History Entry Note: You can delete all entries in a Call History using the Delete All button on the Call History page of the Web Configuration tool. To delete selected entries in a Call History: 1.
5320 SIP Phone SIP User and Administrator Guide 2. Hang up the handset. Use the headset to communicate with your party. To go from headset to handset mode: 1. Lift the handset. 2. Press the Headset key. The Headset key turns OFF. Use the handset to communicate with your party. Switch between Headset and Handsfree To go from headset to handsfree mode: • Press the Headset key, and then press (SPEAKER). The Headset key turns OFF. Use the handsfree speaker to communicate with your party.
5320 SIP User and Administrator Guide 3. Press appears. (UP) and (DOWN) to navigate through the entries until ENTRY EMPTY! 4. Press AddNew. PROGRAM ADDRESS? appears. 5. Press Yes to enter the number, IP address, or SIP URL of the contact. Press <−−− to delete characters. 6. Press Submit. After the information is saved, PROGRAM NAME? appears. 7. Press Yes, and then enter the name of the contact. This name appears in the People list. 8. Press Submit.
5320 SIP Phone SIP User and Administrator Guide RSS Feed RSS feeds (or “web feeds”) are text formats used to deliver information such as news and weather reports. Your Mitel SIP Phone can act as an RSS feed reader, displaying the feed on Line 1 of the phone display when the phone is idle. You can program one or more keys on your phone to display an RSS feed or to display your own customized message (branding). Use the Key Programming Page in the Web Configuration Tool to program one or more RSS feed keys.
5320 SIP User and Administrator Guide The diagram below shows an example of how Mitel Users 1 – 3 have been configured on the Broadsoft server to communicate with 3 Mitel phones. The three lines used on these phones are shared lines; if a call is directed to User 1 then all three phones are alerted. If User 3 answers the call then Line 1 on Phone 1 and Line 2 on Phone 2 indicate an active line.
5320 SIP Phone SIP User and Administrator Guide The diagram below reflects the above example, but shows how the User Configuration and Key Programming pages (in the Web Configuration tool) are completed for Shared Line Keys. This example applies to the following procedures describing how to program Shared Line Keys.
5320 SIP User and Administrator Guide Your Administrator must create a user entry (on the User List Config page of the Web Configuration tool) for the user(s) with whom you want to share a line.
5320 SIP Phone SIP User and Administrator Guide Your Administrator must configure the type of shared line (SIP, BLA, or SCA) in the Line Type field on the User List Config page.
5320 SIP User and Administrator Guide - 30 -
5320 SIP Phone SIP User and Administrator Guide Programming Shared Line Keys 1. Access the Key Programming page of the Web Configuration Tool. (Note that the 5320 SIP Phone only has 8 programmable keys.) 2. Click the Key Number of the key you want to assign as a shared line. 3. From the Feature list, select Shared Line. In the example shown below, Key 12 has been configured as a Shared Line.
5320 SIP User and Administrator Guide 4. From the Context list, select the User ID with which to associate this key. 5. Enter a label/description for this key (optional). 6. Click Apply to apply the changes. Shared Line Key Status Shared lines display the following indicator lamps: Shared Line Status LED Appearance Description Trying Solid Red When a user initiates a call on a shared line, the LED of that line and the LEDs of all shared lines glow red.
5320 SIP Phone SIP User and Administrator Guide Programming Busy Lamp Field Keys The Busy Lamp Field (BLF) feature allows you to program a key on your IP phone that monitors whether or not another user is on a call. Before programming the BLF Keys, the Broadsoft server must be configured with a list of BLF users. Note: Before programming the Busy Lamp Field keys, the Broadsoft server must be configured with the blflist Group, and with the capability to provide the BLF feature to SIP phones.
5320 SIP User and Administrator Guide The diagram below reflects the above example, but shows how the User Configuration and Key Programming pages (in the Web Configuration tool) are completed for BLF Keys, where mitel3 has been configured to monitor mitel1 and mitel2. This example applies to the following procedures describing how to program BLF Keys.
5320 SIP Phone SIP User and Administrator Guide The illustration below shows an example of the User List configuration for the single user on mitel3.
5320 SIP User and Administrator Guide Your Administrator must configure the BLF User Group List on the User List Config page.
5320 SIP Phone SIP User and Administrator Guide To program a BLF Key: 1. Access the Key Programming page of the Web Configuration Tool. (Note that the 5320 SIP Phone only has 8 programmable keys.) 2. Click the Key Number of the key you want to assign as a BLF key. In this example, Key 11 left is selected to monitor user mitel2 on extension 1002. 3. From the Feature list, select Speed Dial + BLF.
5320 SIP User and Administrator Guide 4. From the Context list, you can only select the PRIME USER to associate this key. 5. Enter a label/description for this key to indicate which User is being monitored (optional). 6. Enter the User ID of the monitored user in the Speed Dial/RSS Address filed. 7. From the Type list, select name/number. 8. Click Apply to apply the changes. The same procedure would be followed to configure mitel1a on Key 12-(left) as the BLF Key.
5320 SIP Phone SIP User and Administrator Guide Time and Date A Simple Network Time Protocol (SNTP) server (version 4 or later) provides your phone with the date and time. Your Administrator configures your time zone once using the Web Configuration Tool. If Daylight Savings Time is configured, your phone automatically adjusts to DST.
5320 SIP User and Administrator Guide • To return to the default display, press MENU . Call Forking You can register your SIP ID with several SIP servers and have all configured aliases ring simultaneously. The indicator lamps of all configured aliases will flash until the call is answered, and then all lamps except the answering alias are extinguished. All Mitel SIP phones support call forking.
5320 SIP Phone SIP User and Administrator Guide Adminis trator T ools All administrator-related activities are carried out using the Web Configuration Tool.
5320 SIP User and Administrator Guide Us ing Y our P hone with the C ordles s Module and Ac c es s ories Cordless handsets and cordless headsets provide you with the capability to move around within your own office or adjacent offices while using your phone. These cordless devices connect to your IP phone through a Mitel Cordless Module, which attaches to the back of the phone. There is one Cordless Module types available: Digital Enhanced Cordless Telecommunications (DECT).
5320 SIP Phone SIP User and Administrator Guide DECT Cordless Module and Accessories on 5300 Series IP Phone Rear View of 5300 Series IP Phone - 43 -
5320 SIP User and Administrator Guide Elements of Your Cordless Module and Accessories Feature Function 1) Cordless Module Attached to the back of the phone, the module contains a Light Emitting Diode (LED) indicating that a cordless device is in use; also indicates the state of pairing between the module and a cordless device. 2) Cordless Headset (photo shows DECT headset) Cordless handsfree operation for calls. If you are using a cordless headset, you do not need to use the handset.
5320 SIP Phone SIP User and Administrator Guide Notes: • An IP phone can have only one DECT Cordless Handset and one DECT Cordless Headset. • A cordless handset or headset can be paired with only one IP phone at a time. • Pairing a new cordless handset or headset with the IP phone overwrites the configuration of any previous handset or headset • Pairing cannot be performed when the cordless device is already in use. To pair a DECT cordless accessory: 12.
5320 SIP User and Administrator Guide Cordless Module LED Indicators The Cordless Module has a blue light-emitting diode (LED) that indicates the current status of the module: Blue LED Function Solid Audio is active between the module and either the handset or headset. Blinking Pairing mode is active or a firmware upgrade is in progress. Off No audio is active. Solid for several seconds Pairing is successful.
20 SIP Phone SIP User and Administrator Guide Us ing the Mitel C ordles s Hands et The cordless handset provides office mobility, allowing you to make and answer calls while away from your desk. Replacing the standard corded handset, the cordless handset contains a rechargeable battery that charges in the handset cradle when not in use. To use the cordless handset, you must pair the handset with the phone. For details, see Pairing the Cordless Module and Accessories on page 44.
5320 SIP User and Administrator Guide Feature 4) Volume Up and 5) Volume Down buttons Function Up and Down provide volume control for the ringer and handset/headset. Note: To return to a corded handset, you must first unpair the cordless handset. Answer a Call Do one of the following: • Lift the cordless handset. • If the handset is already out of the cradle, press the hookswitch button on the handset.
5320 SIP Phone SIP User and Administrator Guide Handset Alerting Tones and LEDs The handset provides the following alerting tones: Feature Function Mute key on cordless device ON/OFF 2-pitch tone occurs immediately. Reminder tone occurs 30 seconds after activation and then regularly until deactivated. Mute key on Phone ON/OFF No immediate tone with DECT. Reminder tone occurs 30 seconds after activation and then regularly until deactivated.
5320 SIP User and Administrator Guide Us ing the Mitel DE C T C ordles s Heads et The cordless headset offers the same capability as the cordless handset to make and answer phone calls away from your desk while adding the convenience of hands-free operation. When not in use, the cordless headset sits in the headset charging cradle. To use the cordless headset, you must pair the headset with the phone. For more information, see Pairing the Cordless Module and Accessories on page 44.
5320 SIP Phone SIP User and Administrator Guide Hang Up Do one of the following: • Replace the cordless headset in the cradle. • If the headset is already out of the cradle, press the hookswitch button on the headset. Dialing – Auto Dial Disabled To dial a number with Auto Dial disabled: 23. Lift the headset or press the hookswitch. 24. Make the call using the dial pad, or press a programmed speed dial key on the phone.
5320 SIP User and Administrator Guide There are two LEDs associated with the cordless headset: • A blue LED on the headset indicates the headset status • A green LED in the headset charging cradle indicates battery status LED Color Blue (on headset) LED State Indicates Solid Headset microphone is muted Blinking Headset is in pairing mode Winking Active audio path between Headset and Module Solid for 2 seconds Pairing successful OR Off No audio path between Headset and Module OR New battery
5320 SIP Phone SIP User and Administrator Guide Us ing the C ordles s Devic es Applic ation The Cordless Devices Application provides access to module information and pairing for hand- or headsets. To access the Cordless Devices Application, do one of the following: • Press the blue Menu • Press a feature key you have programmed as the Cordless Devices Application key. key, and then press Cordless Devices.
5320 SIP User and Administrator Guide - 54 -
