MITEL 5320/5330/5340 IP Phones SIP User and Administrator Guide Release 8.
NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Table of Contents GETTING STARTED ...................................................................................................... 1 SIP User Accounts and Passwords ........................................................................................... 1 SIP Administrative Mode ........................................................................................................... 1 About your SIP Phone ...........................................................................................
5320/5330/5340 IP Phone SIP User and Administrator Guide Pre-assigned Personal Keys ................................................................................................... 14 Program a Speed Dial Key ...................................................................................................... 14 Delete a Speed Dial Key.......................................................................................................... 15 Editing Speed Dial Numbers and Labels ......................
320/5330/5340 IP Phone SIP User and Administrator Guide Access your Voice Mail Messages ...................................................................................................... 24 USING ADVANCED FEATURES ................................................................................. 24 Do Not Disturb ......................................................................................................................... 24 Enable/Disable Do Not Disturb Using the Phone .....................
5320/5330/5340 IP Phone SIP User and Administrator Guide Access Protocols ..................................................................................................................... 45 Enable/Disable Protocols..................................................................................................................... 46 Network Settings...................................................................................................................... 46 View the IP and MAC Addresses...
5330/5340 IP Phone SIP User and Administrator Guide Getting Started In SIP mode, the Mitel® 5320, 5330 and 5340 IP Phones manage their own call states and features. SIP uses the Internet to connect your phone to other SIP phones. You can make calls on the Public Switched Telephone Network (PSTN), or “regular”, phone network. You can also call other SIP phones by dialing SIP URL or IP address.
5320/5330/5340 SIP User and Administrator Guide Figure 1. The 5320 SIP Phone Figure 2.
5320/5330/5340 IP Phone SIP User and Administrator Guide Figure 3. The 5340 SIP Phone Table 1: Elements of Your Phone Feature Function 1) Display Provides a large, high-resolution viewing area that assists you in selecting and using phone features. 2) Ring/Message Indicator Flashes to signal an incoming call and to indicate a message waiting in your voice mailbox.
5320/5330/5340 SIP User and Administrator Guide Feature 4) Fixed Function Keys Function Give you access to the following phone functions: (MENU) : provides access to menus for your phone's additional features. (CANCEL) : ends a call when pressed during the call, and, when you are programming the phone, eliminates any input and returns to the previous menu level. (REDIAL) : calls the last number dialed. (HOLD) : places the current call on hold.
5320/5330/5340 IP Phone SIP User and Administrator Guide TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. See the section on headset usage elsewhere in this guide for more information.
5320/5330/5340 SIP User and Administrator Guide Using Your Default Phone Window And Keys The 5330 and 5340 IP Phone default phone windows and keys are shown and described below. The Phone window provides access to programmable keys and the main phone interface. The 5320 IP Phone default phone window (not shown) is very similar to the 5330, except the page navigation keys are non-functional for the 5320. Also, the 5320 has a black bezel instead of a silver one.
5320/5330/5340 IP Phone SIP User and Administrator Guide Feature Function Information Area Provides information about the current state of the set. For example, if Do Not Disturb is enabled, the message *DND ON* appears here. This area also displays the RSS feed, if programmed. The second line of the information area displays the user name for the set. Footer Shows Page Indicator.
5320/5330/5340 SIP User and Administrator Guide Supporting Documentation Accessing the Web Configuration Tool Online Help To access programming instructions in the Web Configuration Tool online Help: 1. Access the Web Configuration Tool Home Page (see Accessing the Web Configuration Tool on page 10 ). 2. Scroll to the bottom of the page. 3. In the left pane, under Support, click Help. The Help system opens, presenting links to the User Web Configuration Tool online Help and to this guide.
5320/5330/5340 IP Phone SIP User and Administrator Guide Customizing Your Phone To customize and use your phone features, use either of the following two interfaces: • MENU Key Menu Interface • Web Configuration Tool MENU Key Menu Interface The fixed-function keys provide access most features on your phone. The phone’s Settings menu interface provides access to additional features. To access the Settings menu interface, press the MENU key .
5320/5330/5340 SIP User and Administrator Guide Accessing the Web Configuration Tool To access the Web Configuration Tool: 1. On your phone, do the following to obtain your phone’s IP address: • Press the MENU • Press the Line 1 (Prime Line) key. Your phone’s IP address appears in the Information area. • Write down the IP address, and then press the MENU display. key. key to return to the default 2. On your PC, launch your browser. 3.
5320/5330/5340 IP Phone SIP User and Administrator Guide To enter an uppercase letter: • Press (UP) before entering the letter. Press (DOWN) to return to lowercase mode. To delete the character last entered: • Press the <−− softkey. Table 4: Letter and Character Entry Press Dial Pad Key Once 1 1 space ? ! 2 2 a b c 3 3 d e f 4 4 g h i 5 5 j k l 6 6 m n o 7 7 p q r 8 8 t u v 9 9 w x y z 0 0 + & % $ \ “ * * .
5320/5330/5340 SIP User and Administrator Guide Display Contrast Control To adjust display contrast: • When the phone is idle, press (UP) or (DOWN) Display Language Your Administrator sets the display language using the Administrator Web Configuration Tool.
5320/5330/5340 IP Phone SIP User and Administrator Guide Personal Keys Personal keys provide one-touch access to the following features: • Speed Dial (Memory Keys) • Shared Lines • Line Keys • Call Logs • Phonebook • Forwarding • Do Not Disturb • Advisory Message • PC Application • Headset On/Off • RSS Feed • HTML Application You can program any Personal key that isn’t a prime line key. For example, you can program a key as a Speed Dial for one-touch dialing.
5320/5330/5340 SIP User and Administrator Guide Pre-assigned Personal Keys Your SIP phone has the following pre-assigned personal keys on the Page 1 display: Pre-assigned Value Key Location Line Keys 5320/5330 IP Phone1 5340 IP Phone2 Keys 1 - 4 Keys 1 - 4 (right) (Keys 1 and 2 are Prime Lines) Weather Key 5 Key 5 (left) Headset on/off Key 6 Key 6 (left) Advisory Message Key 7 Key 7 (left) Call Logs Key 8 Key 8 (left) 1.
5320/5330/5340 IP Phone SIP User and Administrator Guide 7. Press Save. KEY SAVED appears. 8. Press OK. PROGRAM MEMORY KEYS? appears. 9. Do one of the following: • To program additional Speed Dials, press OK. • To return to the default display, press MENU . Note: If the number you are calling requires an intermediate Long Distance Carrier number to be dialed before the phone number, you can program a Speed Dial number for the Carrier.
5320/5330/5340 SIP User and Administrator Guide Using Your IP Phone with Mitel Unified Communicator Express When used with Unified Communicator® Express or Unified Communicator Advanced 3.0 applications, the 5320, 5330 or 5340 IP Phones becomes a powerful communications tool that helps customers streamline communications between people and organizations. This leads to improved productivity, enhanced customer service, reduced costs, and ultimately improved business process integration.
5320/5330/5340 IP Phone SIP User and Administrator Guide Making and Answering Calls You can make and receive calls using the handset, headset or handsfree speaker. You can dial by extension number or phone number, user ID name, SIP URL, or IP address. You can also dial a Call Logs or Phonebook entry. If you are registered with a SIP Service Provider and want to dial a “regular” phone number, your SIP Service Provider must provide access to the PSTN.
5320/5330/5340 SIP User and Administrator Guide 3. Press (UP) and (DOWN) to navigate to the entry you want to call. 4. Press Dial or # (the pound key). 5. Lift the handset (optional). Note: To dial from your Phone Book using the Web Configuration Tool, access the tool’s Phone Book page (see Accessing the Web Configuration Tool on page 10). Dial by Call Logs Entry 1. Press MENU , and then press >> until CALL LOGS? appears. 2.
5320/5330/5340 IP Phone SIP User and Administrator Guide Answer a Call To answer a call, do one of the following: • In handset mode, lift the handset. • In headset mode, press the Headset key, then press the flashing Line key. • In handsfree mode, press (SPEAKER), or press the flashing Line key. For more information about handset, handsfree (Speaker), or headset calls, see Handset, Handsfree and Headset Modes on page 26.
5320/5330/5340 SIP User and Administrator Guide Call Handling Hold The 5320, 5330 and 5340 IP Phones support a maximum of four simultaneously held calls. When you place a call on hold, or when another party puts you on hold, the on-hold beep reminds you that you are holding or on hold. If the handset is in its cradle, you hear the beep through the handsfree speaker. You can disable this beep if desired, using the Web Configuration Tool. Note: The call hold tone takes precedence over Music On Hold.
5320/5330/5340 IP Phone SIP User and Administrator Guide 2. Press OK. CALL FORWARDING? appears. 3. Press OK. FWD ALWAYS: appears. 4. Press Next or Prev to navigate to the desired Call Forward option. 5. Press OK to select the desired Call Forward option. 6. Press Review. The current forwarding destination appears. If no forwarding is programmed, the top line of the display is blank. 7.
5320/5330/5340 SIP User and Administrator Guide Transfer a Call to an Unconnected Third Party 1. While on a call, press (TRANS/CONF). The call is put on hold. 2. Press a free Line key. 3. Call the party to whom you want to transfer the call, and then do one of the following: • To talk to this party, wait until the connection is established, speak to the party, press (TRANS/CONF), and then hang up. • To transfer the call without speaking to this party, immediately press (TRANS/CONF), and then hang up.
5320/5330/5340 IP Phone SIP User and Administrator Guide Add a Party On Hold to a Call in Progress 1. Press (TRANS/CONF). The current call is put on hold. 2. Press the Line key of the party already on hold. 3. Press progress. (TRANS/CONF). The call put on hold in step 1 is connected to the call in Leave a Conference Call Do one of the following: • Hang up. • Press (CANCEL). Note: If any party in a conference call hangs up, the other parties remain connected.
5320/5330/5340 SIP User and Administrator Guide 6. Do one of the following: • To return to the Features menu, press Exit. • To return to the default display, press MENU . Note: To enable/disable advisory messages using the Web Configuration Tool, access the tool’s Feature Configuration page (see page 10). Messaging – Voice Mail Your Administrator configures your voice mail information so you can receive and access voice mail messages. The Ring/Message Indicator flashes to indicate waiting messages.
5320/5330/5340 IP Phone SIP User and Administrator Guide Using a Do Not Disturb Key for Quick Enable/Disable 1. Access the Key Programming page if the Web Configuration Tool and program a DND key. 2. You can enable and disable DND by pressing the DND key. When enabled, the DND is illuminated. Call Logs Call Logs keeps a record of your missed, answered and outgoing calls. The 5330 and 5340 IP Phones log the ten most recent missed, answered, and outgoing calls.
5320/5330/5340 SIP User and Administrator Guide 4. Press (UP) and (DOWN) to navigate through the logged call entries. 5. When the desired entry appears, press Delete. CONFIRM DELETE? appears. 6. Press Yes. The log is deleted. 7. Press MENU to return to the default display. Call a Call Logs Entry • See Dial by Call Logs Entry on page 18 to quickly dial a Call Logs entry. Handset, Handsfree and Headset Modes Switch between Handset and Handsfree To go from handset to handsfree mode: 1.
5320/5330/5340 IP Phone SIP User and Administrator Guide Muting a Call To mute your phone so your party cannot hear you: • Press (MUTE). The (MUTE) key turns ON. To turn Mute off and return to the conversation: • Press (MUTE) again. The (MUTE) key turns OFF. Phone Book The Phone Book is a scrollable list of contacts from which you can make a call. The 5320, 5330 and 5340 IP Phones each hold a maximum of 60 Phone Book contacts.
5320/5330/5340 SIP User and Administrator Guide 5. Do one of the following: • To modify name, IP address, or SIP URL, press Yes, edit the information, and then press Submit. After the information is saved, PROGRAM NAME? appears. • To modify a name, press No. PROGRAM NAME? appears. Press Yes, edit the name, and then press Submit. After the information is saved, the modified name appears in the Phone Book listing. 6. Press MENU to return to the default display. Delete a Phone Book Entry 1.
5320/5330/5340 IP Phone SIP User and Administrator Guide Shared Lines and Keys There are three types of shared lines: • SIP: basic shared line with limited features (supports call forking but does not have LED activity and lines are not linked. This type of shared line is available in normal SIP mode).
5320/5330/5340 SIP User and Administrator Guide mitel1 User 1 mitel1a Mitel Phone1 mitel1b mitel2 mitel2a User 2 Mitel Phone2 mitel2b mitel3 User 3 mitel3a mitel3b Mitel Phone3 Figure 5 : Shared LIne Keys and User Configuration 30
5320/5330/5340 IP Phone SIP User and Administrator Guide The diagram below reflects the above example, but shows how the User Configuration and Key Programming pages (in the Web Configuration tool) are completed for Shared Line Keys. This example applies to the following procedures describing how to program Shared Line Keys.
5320/5330/5340 SIP User and Administrator Guide Your Administrator must create a user entry (on the User List Config page of the Web Configuration tool) for the user(s) with whom you want to share a line.
5320/5330/5340 IP Phone SIP User and Administrator Guide Your Administrator must configure the type of shared line (SIP, BLA, or SCA) in the Line Type field on the User List Config page.
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5320/5330/5340 IP Phone SIP User and Administrator Guide Programming Shared Line Keys 1. Access the Key Programming page of the Web Configuration Tool. (Note that the 5320 IP Phone only has 8 programmable keys.) 2. Click the Key Number of the key you want to assign as a shared line. 3. From the Feature list, select Shared Line. In the example shown below, Key 12 has been configured as a Shared Line.
5320/5330/5340 SIP User and Administrator Guide 4. From the Context list, select the User ID with which to associate this key. 5. Enter a label/description for this key (optional). 6. Click Apply to apply the changes. Shared Line Key Status Shared lines display the following indicator lamps: Shared Line Status 36 LED Appearance Description Trying Solid Red When a user initiates a call on a shared line, the LED of that line and the LEDs of all shared lines glow red.
5320/5330/5340 IP Phone SIP User and Administrator Guide Programming Busy Lamp Field Keys The Busy Lamp Field (BLF) feature allows you to program a key on your IP phone that monitors whether or not another user is on a call. Before programming the BLF Keys, the Broadsoft server must be configured with a list of BLF users. Note: Before programming the Busy Lamp Field keys, the Broadsoft server must be configured with the blflist Group, and with the capability to provide the BLF feature to SIP phones.
5320/5330/5340 SIP User and Administrator Guide The diagram below reflects the above example, but shows how the User Configuration and Key Programming pages (in the Web Configuration tool) are completed for BLF Keys, where mitel3 has been configured to monitor mitel1 and mitel2. This example applies to the following procedures describing how to program BLF Keys.
5320/5330/5340 IP Phone SIP User and Administrator Guide The illustration below shows an example of the User List configuration for the single user on mitel3.
5320/5330/5340 SIP User and Administrator Guide Your Administrator must configure the BLF User Group List on the User List Config page.
5320/5330/5340 IP Phone SIP User and Administrator Guide To program a BLF Key: 1. Access the Key Programming page of the Web Configuration Tool. (Note that the 5320 IP Phone only has 8 programmable keys.) 2. Click the Key Number of the key you want to assign as a BLF key. In this example, Key 11 left is selected to monitor user mitel2 on extension 1002. 3. From the Feature list, select Speed Dial + BLF.
5320/5330/5340 SIP User and Administrator Guide 4. From the Context list, you can only select the PRIME USER to associate this key. 5. Enter a label/description for this key to indicate which User is being monitored (optional). 6. Enter the User ID of the monitored user in the Speed Dial/RSS Address filed. 7. From the Type list, select name/number. 8. Click Apply to apply the changes. The same procedure would be followed to configure mitel1a on Key 12-(left) as the BLF Key.
5320/5330/5340 IP Phone SIP User and Administrator Guide Time and Date A Simple Network Time Protocol (SNTP) server (version 4 or later) provides your phone with the date and time. Your Administrator configures your time zone once using the Web Configuration Tool. If Daylight Savings Time is configured, your phone automatically adjusts to DST.
5320/5330/5340 SIP User and Administrator Guide Call Forking You can register your SIP ID with several SIP servers and have all configured aliases ring simultaneously. The indicator lamps of all configured aliases will flash until the call is answered, and then all lamps except the answering alias are extinguished. All Mitel SIP phones support call forking. Administrator Tools This section is the SIP Administrator’s reference to the Settings key menu interface configuration options.
5320/5330/5340 IP Phone SIP User and Administrator Guide SIP User Accounts A SIP user account includes a user name and password, and allows the user to register with the SIP Service Provider. Configure/Modify a SIP User account Access the Configuring Users and SIP Server Providers topic in the Administrator's Web Configuration Tool online help. View Prime User Name 1. Press MENU . 2.
5320/5330/5340 SIP User and Administrator Guide Enable/Disable Protocols To enable/disable protocols using the Web Configuration Tool: • Access the tool’s Protocols page. Note: To access the Web Configuration Tool, HTTP must be enabled. If HTTP is disabled and you need to access the tool, enable HTTP through the Settings key interface as described here: To enable/disable protocols using the MENU Key: 1. Press MENU , and then press >> until ADMIN TOOLS? appears on the display. 2.
20/5330/5340 IP Phone SIP User and Administrator Guide To modify network settings using the MENU Key: 1. Press MENU , and then press >> until ADMIN TOOLS? appears on the display. 2. Press OK, and then press Next until NETWORK SETTINGS? appears. 3. Press OK, enter your administrator password, and then press Submit. 4. Press Next until the network configuration parameter you want to change appears. 5. Press Review to view the current settings of the selected parameter, and then do one of the following: 6.
5320/5330/5340 SIP User and Administrator Guide Upgrading the Firmware To upgrade the firmware using the Web Configuration Tool: • Access the Configuring Network Settings and Updating Firmware sections of the Administrator's Web Configuration Tool. Note: The phone will compare its existing firmware with the firmware on the server. If both versions are identical, the phone will not perform the upgrade procedure. CAUTION: DO NOT remove power from the phone while the phone is upgrading flash memory.
5320/5330/5340 IP Phone SIP User and Administrator Guide Voice Mail Voice mail for SIP-supported phones is server-based. For more information about the voice mail system, contact your SIP Service Provider. Configuring Voice Mail To configure voice mail using the Web Configuration Tool: • Access the Administrator Tools > Configuring SIP Features section in the Administrator’s Web Configuration Tool online help. • Configure a Message Waiting Indicator (MWI) key using the Web Configuration Tool.
5320/5330/5340 SIP User and Administrator Guide Configuration Files The 5320, 5330 and 5340 IP Phones support configuration files for automatic programming. For more information about configuration files, access the Administrator Tools > Using the Phone Configuration File topic in the Administrator’s Web Configuration Tool online help. Hot Line When a Hot Line number, SIP URL, or IP address is set up, the 5320, 5330 or 5340 IP Phone automatically dials that number or address when taken off-hook.
