ServiceLink Manual

Chapter 3. ServiceLink

With SME Server V5 with ServiceLink, Mitel Networks Corporation has introduced a suite of integrated network services -

ServiceLink - that extend and enhance the functionality of your server. ServiceLink maximizes the security, performance and

reliability of your server through real-time interaction with the Mitel Networks NOC . You can register for ServiceLink by contacting

any Mitel Networks Corporation Authorized Partner (please see our website for the name of an Authorized Partner near you) and

choosing a subscription plan that meets your needs.

Until you register for ServiceLink, the links to pages in the server manager will take you to panels that are not active. If you would

like to enable these services, please visit http://www.e-smith.com/.

Note: If your server is behind an additional ﬁrewall, that ﬁrewall will need to be conﬁgured to allow outbound SSH packets on TCP

port 22 in order for ServiceLink to function.

ServiceLink provides the following services:

• 24x7 Alerts and Reporting

This service provides round-the-clock monitoring of your server and your Internet connection. By default, your server will

synchronize with our NOC once each hour. (This can be customized by your Mitel Authorized Partner.) If the server fails to check

in, an alert is sent to your Authorized Partner and, if desired, your network administrator.

In addition, Mitel Networks Corporation compiles monthly reports summarizing all ServiceLink activity for your Mitel

Authorized Partner who in turn can share the information with you. These reports include such details as network performance,

e-mail delivery problems and viruses detected. Among other things, this information can help you and your partner assess the

reliability and quality of your Internet connection. It can also assist in analyzing the security of your network.

• Virus Protection

This service provides automatic setup and conﬁguration of e-mail virus-scanning services. Your server includes special

virus-scanning software. When you subscribe to ServiceLink, your Authorized Partner will activate this special software. Your

server will then download the latest virus pattern ﬁles from the Mitel Networks NOC. All e-mail messages and attachments

received from that point on will be scanned for viruses. In the event that a virus is found, the message will not be delivered.

Instead, the sender, all intended recipients and your Mitel Authorized Partner will be notiﬁed of the virus. The message itself will

be quarantined in a special mailbox where the administrator can examine the message and determine what to do with it.

Virus pattern ﬁles contain the information required to accurately identify viruses. As new viruses are detected, anti-virus software

manufacturers update their pattern ﬁles. Your server’s virus-scanning service automates the downloading and installation of new

virus pattern ﬁles and ensures that the server is always capable of identifying the latest known threats.

Note: The ServiceLink virus protection is limited to 100 users. If you conﬁgure your system for more than 100 users, virus

protection will automatically be disabled. The service can, however, be upgraded to support more than 100 users. Please

contact your partner for more information.