Specifications

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to change. For a complete list of audio prompts (United States English only), see Voice Prompts
on page 93.
Recording Custom Prompts
Recording prompts is not a feature of MCA and must be done externally, then saved in the
proper format. Prompts are stored in 8 KHz, 8-bit or 16-bit, mono, mu-law, .wav format. In
network environments where A-law encoding is used, the internal prompts are stored in mu-law
format.
The file name of a custom prompt recording must match the existing file it is replacing. If a file
name does not match, the file is ignored and the default prompt (and language) is used. For
example, the “Welcome” prompt file name is 01.wav, therefore, the file replacing it must be
named 01.wav.
Uploading Custom Prompts
When replacing multiple prompts you can save all of them to a .zip file that you can upload to
MCA as a batch file. When selected, the batch mode process unzips the file, and then replaces
the corresponding prompt files for the language selected. However, if any file is not named
correctly, the same as the file it is replacing, it is ignored during the upload and the existing
prompt is played. Mitel recommends that you verify the file names before uploading them to
MCA. To view a list of the prompt names, see Voice Prompts on page 93.
Save the file locally, and then upload it to MCA as Custom Language 1 or Custom Language
2. To play these prompts for audio conferences they must be selected in System Options, see
Prompts Language on page 39, after they are uploaded to MCA.
To upload a custom voice prompt file:
1. From the MCA administrator page, click Voice Prompts in the navigation pane.
2. Select a language from the Prompts Language list.
3. Select File for the Mode.
4. Select from the Voice Prompt File list the prompt that you want to change.
Note: If the custom prompt you are recording contains a beep tone, you must include
the tone when recording the prompt.
Note: After uploading custom prompts, you must restart MCA before new prompts are
played for a conference.