Specifications

Configuration and Maintenance Manual

5. Click Browse to locate the file you want to use in place of the existing file.

6. Click Upload, and then click Ok at the prompt.

To upload custom voice prompt batch files:

1. From the MCA administrator page, click Voice Prompts in the navigation pane.

2. Select from the Prompts Language list the language (files) that you are replacing.

3. Select Batch for the Mode.

4. Click Browse to locate the .zip file for the prompts you are uploading.

5. Click Upload, and then click Ok at the prompt.

Configuring Music-on-Hold

The product ships with several .wav files for Music-On-Hold. You can determine whether music

is heard when users are placed on hold, and if so, what music is played. Music-On-Hold files

are stored as an 8 KHz, 8-bit, monophonic mu-law .wav file format. The following is an example

of the Music-On-Hold parameter page.

To set or clear Music-On-Hold settings:

1. From the MCA administrator page, click Music-On-Hold Settings in the navigation pane.

2. Select the check box next to Enable Music-On-Hold to set or clear the option.

3. Select a file from the Music-On-Hold File Name list.

4. Click Save, and then click Ok at the prompt. The system plays the file that you selected

for the Music-On-Hold.

Note: If necessary, click Revert This Prompt to Default to return to the default

file for the selected prompt. This feature is only available for English language

prompts and will not restore prompts for Custom Language 1 or Custom

Language 2.

Note: Typically, Custom Language 1 (or 2) is selected when replacing all prompts

for another language.