Specifications

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Server and User Activity Monitoring
Application and server management is provided through functions available under the
Monitoring menu button. As an administrator, you can monitor MCA and user activities.
Viewing Active Calls
You can view information about conferences that are in progress on MCA. The call information
page is updated according to the refresh rate that is selected at the top of the page. The default
refresh rate is every 30 seconds.
To view active conference calls:
1. From the MCA administrator page, click Active Calls in the navigation pane. The page in
the following example shows a conference call in progress and participants.
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2. While monitoring active conferences, you can perform the following operations:
• End Call: Ends the conference without any warning or notice to conference participants.
• Drop Leg: Drops this participant from the conference without any warning or notice to
the participant.
• Collect call quality data: Collects call quality data for support purposes. The call must
active for at least one minute or no data is collected.
Click Collect call quality data link for the conference that you want to collect call quality
information. At the prompt, click Save, and then choose a location and save the file.
Checking Proxy Extension Status
The Proxy Extension Status page provides connection status of the MCA registration process.
The information on this page is updated according to the refresh rate that is selected at the top
of the page. The default refresh rate is every 30 seconds.
To view the proxy extension status:
From the MCA administrator page, click Proxy Extension Status in the navigation pane to
view the page.
MCA registers itself with the Mitel Communications Director (MCD) and Mitel 5000 as a single
device based on the settings in Configuring SIP Server on page 50. The Proxy Extension Status
page displays the results of this registration process. Because this registration process happens