Specifications

85
Introduction
This chapter describes possible issues you may encounter and common solutions to the issues.
Conferencing Error Messages for Alarm/Alert
Conditions
Tabl e 8 provides the error messages for alarm and alert conditions that may arise when using
MCA. These messages are sent to General Alarm or General Alert e-mail addresses configured
in System Options. See “Configuring System Options” on page 36. They are also displayed in
the System Alerts Log.
Table 8: Conferencing Error Messages for Alarm/Alert Conditions
Message Subject Description
No trunks available
(trunkalert)
“Enterprise alarm” Message = “no
phone trunks are operational”
No VOIP ports available to make or
receive calls.
ivr restart (alert) “Enterprise alert” Message = “Incoming
call server restart at HH:MM:SS
MM/DD/YYYY”
A restart of the Incoming call server
occurred at the specified time.
mcu restart (alert “Enterprise alert” Message =
“Conference server restart at
HH:MM:SS MM/DD/YYYY”
A restart of the mcu server occurred at
the specified time.
upg restart (alert) “Enterprise alert” Message = “http
server restart at HH:MM:SS
MM/DD/YYYY”
A restart of the Web server occurred at
the specified time.
database restart (alert) “Enterprise alert” Message = “database
restart at HH:MM:SS MM/DD/YYYY”
The Database service was restarted at
the specified time.
mux restart (alert) “Enterprise alert” Message = “Sip
multiplexor restart at HH:MM:SS
MM/DD/YYYY”
The muxer application was restarted at
the specified time.
tns restart (alert) “Enterprise alert” Message = “Outgoing
Call Server restart at HH:MM:SS
MM/DD/YYYY”
A restart of the Outgoing Call Server at
the specified time.
tp240driver restart (alert) “Enterprise alert” Message = “phone
trunk driver restart at HH:MM:SS
MM/DD/YYYY”
The main call server was restarted at the
specified time.
Fewer than n ports are still
available (trunkalert)
“Enterprise alert” Message = “only %d
ports are currently unused at
%s”,$nlines, HH:MM:SS MM/DD/YYYY”
This is a number of ports available
threshold alert.
Some trunk line went down
(trunkalert
“Enterprise alert” Message = “trunk lines
%d went down HH:MM:SS
MM/DD/YYYY”
Specified trunk ID went out of service.
(Sheet 1 of 2)