Specifications

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Table 12: Text on popup windows not as expected
Problem or Error Probable Cause Corrective Action
Users will not see expected text on
some popup windows.
For example, "Documents" tab
shows the word "Browse" using IE
or Firefox but shows "Choose File"
and "No file chosen" using Chrome.
The display language of some
popup windows and buttons is
determined by the version of
operating system installed as well
as the web browser being used (IE
or Firefox vs Chrome).
For example, Spanish version of
Windows is required for specified
buttons/popups to be displayed in
Spanish.
Use the correct language version of
Windows to see those prompts
diplayed in the selected MCA
language.
Table 13: Unable to Connect to Web Conference
Problem or Error Probable Cause Corrective Action
A “Connection to Server not
complete” message is displayed
when attempting to join a Web
conference.
After performing an upgrade for the
MCA blade, Web conferencing may
not fully restart.
Log on the MCA Administrator
Portal, and save the Web
Conferencing Settings. A reboot is
recommended after completing any
application blade update.
Cannot join a Web conference
using the hyper link provided in the
e-mail invitation when outside of the
corporate network.
The recommended port 443, default
setting is 4443. This port setting
depends on the configuration of the
firewall (see page 15 for firewall
configuration details).
Check the Web conference external
port setting, see “Configuring Web
Conferencing Settings” on page 34.
If the network firewall is not using
the recommended port, then the
external port setting should be
adjusted accordingly to the port
value selected by the network
administrator.