Specifications

Configuration and Maintenance Manual
92
Technical Support
Technical support is provided through the Technical Support Department (see the Notice page
in the front of this manual). Emergency assistance is also available.
Technical Support Department
If problems persist when installing or servicing the conferencing server, certified technicians
who are on site and have the proper troubleshooting tools available can contact the Technical
Support Department for assistance.
Emergency Assistance
After office hours and on weekends, call 1-888-777-EASY (3279) and leave a message with
the voice mail service. A Technical Support Product Specialist will return your call as soon as
possible, which is usually within an hour. Please remember that this is an emergency number
for critical system problems only.
Sales questions, equipment orders, etc., can be handled only during normal business hours.
Troubleshooting Guidelines
To save time, perform troubleshooting procedures in the following order:
1. Make sure the server running the MCA application is functional.
2. Isolate the problem and refer to the appropriate troubleshooting section.
3. If the problem continues to occur, reboot MCA. See “Stopping and Starting the MCA Server”
on page 34 for instructions on how to reboot MCA from the administrator Web interface. If
the problem persists, refer to the Notice page in the front of this manual for technical support
contact information.