--: . ..._..
SX-50” DIGITAL PABX SUPERSET 4TM ’ USER GUIDE ISSUE 1 MAY 1987
Due to the dYnamic document Is subject subsidiaries assume information. nature of the product design, the informatlon to change without notice. Mltel Corporatlon, no responsibility for errors and/or omissions its contalned affiliates contained In this and/or in this WARNING THIS EQUIPMENT GENERATES, USES, AND CAN RADIATE RADIO FREOUENCY ENERGY AND 1F NOT INSTALLED AND USED IN ACCORDANCE WITH THE INSTRUCTION MANUAL, MAY CAUSE INTERFERENCE TO RADIO COMMUNICATIONS.
CONTENTS OVERVIEW. Introduction ............................ General Description ....................... Line Types .............................. Line Status Display ....................... Feature Display and Softkeys .............. Supplementary Feature Keys ............... Adjusting your set ...................... Tones and Rings ........................ CALL HANDLING FEATURES Introduction ............................ Abbreviated Dialing ....................... Account Codes ..........................
CONTENTS 2-55 2-56 2-57 2-59 2-62 2-64 2-66 2-68 2-69 2-72 2-73 2-74 2-75 Name ................................ ........... .*. ............. Night Answer .............................. Override Page ................................. Pickup ................................ Privacy Release ......................... .............................. Program Release ............................... Speed Call Keys ........................ Split ................................. ................................
OVERVIEW
INTRODUCTION Welcome 0. . to the SX-50@ System. In the days ahead, you will be able to explore the many features provided by your SUPERSET 4’” telephone. You will soon discover the power of advanced call handling at your fingertips. How to Use This Guide This guide is intended to be used mainly as a reference guide. It contains detailed information on the SUPERSET 4 set. Once you are familiar with using your SUPERSET 4 set, all you should need is the SX-50 SUPERSET 4 Reference Card.
INTRODUCTION You can use most of the features on your SUPERSET dTM set by pressing a key. However, a few features require dialing a code. Whenever a feature code is required, you will see a box such as the one below. Contact your Communications Department for the codes and fill in the empty boxes for your future reference. The features available on your telephone system have all been chosen bv your company and may not necessarily include all those described in this guide.
GENERAL DESCRIPTION lo help you use all the special features ... of your SUPERSET qTM set, you should become familiar with the functions of the keys. Please review the diagram below with your telephone in front of you. .. . : k‘.” I.. 111 Speaker Volume Control Used to increase or decrease the speaker volume.
GENERAL DESCRIPTION (21 Ringer Volume Control increases or decreases the ringer [31 Line Status Display Used to display the status the corresponding key. volume. of the line assigned to 141 Speed Call Keys and Line Select Keys These keys may be assigned as different types of lines. Any remaining keys can be used to save extension numbers or outside numbers for speed calling. 151 Hold Key (red) Used to place a call on hold.
GENERAL DESCRIPTION Select Features Used to select and then enable or disable supplementary features in the Feature Display. Speaker on/off Used for handsfree Mic. on/off Used to switch OFF. the handsfree 1111 Dial Key Pad A standard 12-key I1 21 Handset Used for private operation. telephone microphone ON or dial pad. conversations. 1131 Speaker Both the ringer and voice outputs share the same speaker. There are separate volume controls for ringer and voice.
LINE TYPES Line Select keys * Of the 15 keys on the upper right side of your SUPERSET 4TM, the 14 uppermost can be used as line select keys and speed call keys. The lowest key of that group is your prime line. To meet the various telephone needs of your department, these keys may be used for various types of lines. They are called line select keys because you use them to select a line. The various types of lines are described below.
LINE TYPES Multicall Line The Multicall line shares its directory number with other extensions. Incoming calls ring all the extensions sharing the line. As soon as one of the users sharing the Multicall line answers, all the other extensions stop ringing. The line then becomes free for all the other users sharing it, to make or receive calls. If you place a caller on hold on a Multicall line, no other extension user may retrieve the call from hold.
LINE TYPES Private-Line A Private line is similar to the Direct Trunk Select line, except that you cannot transfer a call on the Private line or include it in a conference. In addition, your Private line can only appear at your telephone and on no other SUPERSET” in the system. Personal Outgoing Line The Personal Outgoing line is a Multicall appearance of your prime line that allows you to make calls while your prime line is busy. You cannot receive calls on a Personal Outgoing Line.
LINE STATUS DISPLAY Line Appearances When someone else’s line is assigned to or a “line appears on your set, it is called appearance”. For example, if your colleague Jim’s line is programmed on one of your line select keys, his line is said to “appear’ at your set. When someone calls Jim, a symbol will flash on your line status display, next to the line select key corresponding to his line on your set. When Jim is using his line, another symbol appears on your line status display.
FEATURE DISPLAY AND SOFTKEYS The Feature Display . .. is the alphanumeric Liquid Crystal Display in the middle of your SUPERSET qTM set. located The upper portion displays instructions and messages. Prompts appear in the lower portion of the display. Prompts are feature names, words, and symbols that guide you in using your SUPERSET 4 set. The diagram below shows the display when the set is idle.
FEATURE DISPLAY AND SOFTKEYS The indicators on both sides of the top half of the display are used with the select feature key. ,ZT”Y *;mau 2:N0 OIST’B 3:AUTO ANS 5:ACC CODE mic on Any time a prompt is displayed, you can select that prompt by pressing the softkey below it. For example, pressing SEND MSG lets you send a message to another SUPERSET qTM set (see the first diagram below). Prompts only appear when they can be used.
FEATURE DISPLAY AND SOFTKEYS the soffkev located under the “SEND MSG” prompt, you will be able to send that user a message. However, if you press the softkey located under the “CANCEL” prompt, you will terminate the call and be automatically connected to the caller on Consultation Hold. The flashing square in the upper right corner of the display indicates that you have another caller standing by (on consultation hold).
SUPPLEMENTARY The four supplementary feature keys FEATURE KEYS . .. are found to the right of the dial pad. While the softkeys perform different actions according to the progress of a call, these feature keys have only one function at any time. These feature keys are briefly described below. See the Feature Glossary for more details. display , The display key lets you display in the top half of the Feature Display information programmed in your set.
SUPPLEMENTARY FEATURE KEYS See CALL HANDLING speaker FEATURES for more details. on/off The speaker calls without as “handsfree on/off key lets you make or receive lifting the handset. This is referred to operation”. The speaker on/off key enables the speaker and microphone on your set. You can hear the caller through the speaker; you can speak to the caller through the microphone located on the bottom right corner of your SUPERSET qTM set.
ADJUSTING YOUR SET Before using your SUPERSET 41M set, you may want ’ to adjust the Speaker Volume and Ringer Volume Controls and the Ringer Pitch Control. By adjusting the Ringer Pitch Control differently from everyone else’s, you will be able to identify your own phone when it is ringing. With time, you will also be able to recognize whose phone is ringing, by the pitch of the ringer.
ADJUSTING To adjust the Ringer l To adjust Volume Control Move the Ringer Volume Control [21 on the upper left corner of the set to the left and right to respectively decrease and increase the volume. the Ringer l I-16 YOUR SET Pitch Control Adjust the Ringer Pitch Control [3] under your SUPERSET qTM set by inserting a small screwdriver into the small recessed hole under the set and turning it to the left and right to respectively raise and lower the pitch.
TONES AND RINGS To help you identify the origin of a call . . . your telephone system may be programmed distinctive rings, as follows: l l l Line Appearance internal calls - regular with single rings external calls - one regular single rings double callbacks - one quick regular single rings ring ring followed followed by by three Ring Options Each line appearance on your set may be programmed with one of the following ring options: ring, no ring, or delay ring.
TONES AND RINGS telling you what is going on. The various rings are described below. Busy lone Regular long pulses (beeep-beeep-beeep) when the number you dialed is busy. tones and - heard Callback Ring One short ring followed by three regular rings, heard when the callback you set rings your phone. Camp-on Tone One (internal call waiting) or two (external call waiting) short beeps, heard during a conversation when you have an incoming call waiting to be answered.
TONES AND RINGS Override Tone Short beep, heard by all parties in a conversation when someone Overrides (intrudes into) a call. This beep is heard every two seconds, during the entire call. Reorder Tone Rapid pulse (bip-bip-bip-bip) - heard when a feature is not available to you. The feature is not in your Class of Service or you have dialed an invalid number. Transfer Dial Tone Three rapid pulses (bip-bip-bip-beeeee) - heard as soon as you press transhonf to transfer a call to another extension.
CALL HANDLING FEATURES
INTRODUCTION Feature prompts This section contains an alphabetical list of all the SUPERSET qTM features. Your company has made a selection of all the features available on your telephone system; therefore, some of the features mentioned in this section may not be available to you. Remember that prompts will only appear in the Feature Display if you are allowed to use that When system is feature. your telephone programmed, the telephones are assigned different Classes of Service.
ABBREVIATED DIALING A maximum of 60 frequently dialed business telephone numbers can be stored in the system’s Abbreviated Dial table. Any extension user may dial the abbreviated number and the telephone system automatically dials the full telephone number. l Dial the Abbreviated Dial Number The stored number is dialed automatically. Contact your Communications list of Abbreviated Dial Numbers Note: 2-2 Call Department for you can use. a Abbreviated Dial numbers cannot be stored in speed call keys.
ACCOUNT You can associate an Account Code CODES . . . to incoming or outgoing call for billing purposes. Account Codes are from 1 to 8 digits long. More than one code can be associated with a single call. An account code may be entered before establishing a call or during a call. Note: To enter It is the responsibility of specific persons within your company to assign account codes. They will give you the account codes you may be free or forced to use to make certain types of calls.
ACCOUNT CODES to add the Account Code midway through a call. You may also wish to charge different parts of the call to different accounts. You can enter the account code during the call, without having to put your caller on hold. l l Press Dial the select key 5 Account Code is feature l Dial account l Press SAVE Note: There are two ways to correct the 0 Press to correct l or press Account number 5 (5:ACC CODE). code the previous an error: digit; EXIT before you number.
ADD HELD The Add Held feature ... lets you add a held call to an existing conversation. It also lets you transfer a call ,to another line appearance, thereby “freeing” the original line appearance. For example, a call received on your prime line can be transferred to another line appearance by first placing the call on key hold and then, while listening to dial tone on another line, activating the Add Held feature to pick up the held call.
ADD HELD To transfer another a held.call from one line appearance l Place the call on key hold l Select While l another listening to line to dial tone on the new line, Press ADD HELD 2143 ADD HELD :. . . SELECT l Call in the display. Select the line with the held call The held transferred 2-6 ,., ‘;:* : .,‘:. : ., .: :.,.: ,( ::.. ..,::.,: HELD LINE appears HANG-UP Handling line is now to the other Features free line.
ANSWERING To answer CALLS calls if the set is idle l Lift the handset to speak with the caller privately Or press SPEAKER ON/OFF to speak with the caller in handsfree mode, If your prime line is ringing, the system automatically selects it. If a key line is ringing and your prime line is idle, it automatically selects the ringing line. If two key lines are ringing, the system selects the one that started ringing first.
ANSWERING When you receive CALLS an internal call . . on your prime line, your set may ring and the line status display shows an incoming call on your line. Along with his/her number, the calling party’s name is displayed on your screen, if it is programmed into the system. 3002 MSG PROGRAM Note: 2-a PETER REDIAL The display will inform you if the call has been forwarded to you from another extension or if it is a callback (see CALL FORWARDING and CALLBACK-BUSY).
AUTOMATIC Calls will be answered automatically ANSWER . .. and connected to the SUPERSET qTM speaker and microphone when you select this feature. You do not have to do anything to answer the call. You will hear one short ring and will then be connected automatically to the call. Your prime line is the only line that can be auto-answered. To activate Auto-answer l Press the select l Dial 3 Auto-answer J:AUTO features is feature key number 3. ANS EXIT ON l Press ON to activate Auto-answer.
AUTOMATIC To answer ANSWER a call using Auto-Answer Your set will ring automatically connected 0 Proceed mode with your See Handsfree conversation in handsfree Press HANG-UP about The call call will flashing the call flashing happens calls. Auto-answer? What if I’m on another What be call Or allow the caller to hang up. Your line is now free for more incoming Questions will Operation. To end an Auto-answer l once and you to the caller.
AUTOMATIC ANSWER AUTO ANS. The call will be answered automatically and not forwarded. However, if you are on another line at the time and do not answer the call, it will be forwarded. If I am in AUTO ANS, can I set up callbacks? Yes, you can set callbacks in Auto-Answer mode. However, when the callback rings you back, your prime line will ring normally. You will then have to answer the call as you would if Auto-Answer was not programmed on your set.
CALLBACK-BUSY If an extension . .. is busy, call you Note: you when can have the system it becomes free. monitor it and It is possible to set callbacks on busy trunks (that is, when you get busy tone after dialing the external line access code and before the external number) only if the Automatic Route Selection option is NOT enabled on the system.
CALLBACK-BUSY you answer speaker.on/off), the callback (lift your handset or press the extension you called will ring. In the case of a busy trunk group, your phone will ring when one of the trunks in the group becomes free and your set is idle (see note above). As soon as you answer, you will hear dial tone. If you do not answer, your callback request is automatically cancelled after the third regular ring.
CALLBACK-BUSY Can I set a second Callback on the same extension? You can set more than one request on the same extension, because the new callback cancels the one previously set. How long will a callback system, if the user does The system requests after request stay in the telephone not call me back? automatically cancels all callback 8 hours.
CALLBACK-BUSY What happens if I have a telephone conversation with the person before the callback is completed? If you hold a telephone conversation (not a conference) with the person on whom you placed the callback before the callback is honoured, the callback is cancelled automatically. Are callbacks still in effect after a power failure? No. All callback requests are lost after from a power failure. recovery Can callbacks be set on Hunt or Ring Groups? No, they cannot be set on Hunt or Ring Groups.
CALL FORWARDING You can forward y&r incoming to another Note: To activate number calls . . . by using Call You can activate Call Forwarding at any time, provided that you programmed a type of Call Forwarding previously (See CALL FORWARDING - PROGRAMMING). Call Forwarding l Press the select l Dial 1 (Call forwarding features is feature key number The type of Call Forwarding number currently programmed l 1). and the displays. destination Press ON to activate display.
CALL FORWARDING To check the type l of Call Forwarding Press the display FWD EXIT active on your set key DISPLAY... NAME CALL FWD REDIAL ,,,; .:... ~ .:.:: ~ .:.,.:: :., :‘.‘:.lj:.::+:?I l .:.:.:.:.>+>:(.:$.:..:. :~~:~li:“:.::1:~,i;i:ii: ,.,,.. ,. ,.. Press CALL FWD Your set will display the type of call forwarding that is currently active. If Call Forwarding is not activated, “FWD” is not displayed in the upper left corner, and your screen displays “NONE ACTIVE”.
CALL FORWARDING You must - PROGRAMMING first program ... your call forwarding feature before using it. There are four types of Call Forwarding can program for your phone: l l l l No Answer - Calls are forwarded your set remains unanswered. only Busy/No Answer - Calls are forwarded your set is either busy or unanswered. You may only program Forwarding at any time. the Call Forwarding Press PROGRAM, then l Press CALL FWD The first type of Call Forwarding, in the display.
CALL FORWARDING - PROGRAMMING Or press NO if you do not want to program type of Call Forwarding. a number for this If you press NO, the system prompts you for the other types of Call Forwarding, until you press YES, in which case it will prompt you for the number you want your calls forwarded to. I FORWARDING TO: EXIT To forward l to an internal Dial the destination number: number Or press a speed call key if the number is programmed , To forward l to an external under that key.
CALL FORWARDING Press l - PROGRAMMING SAVE The system memorizes the type of Call Forwarding you programmed. FWD displays in the upper left corner of the Feature Display as a reminder. You will also be reminded that you have set Call Forward Always by hearing Interrupted Dial Tone (several rapid pulses followed by regular dial tone) when you lift your handset (or press the line select key in handsfree mode) to use the phone.
CALL FORWARDING How many - PROGRAMMING different types of Call Forwarding can I set up? Only one type of Call Forwarding can be active at any time. If vou have one type active and enter a new Call Forwarding type, the first type is cancelled.
CALL FORWARDING - PROGRAMMING Can I receive calls from the person to whom I fonkfarded my calls? Yes. Call Forwarding does not apply if the person calling you is the party to whom the call would be For instance, if a manager has forwarded. forwarded all calls to a secretary, the secretary can still call the manager.
CALL DURATION The time spent on an external DISPLAY call . . . is shown in the Feature Display as a call progresses. When you connect with someone, the timer starts and it keeps track of the time you spend on that call. I T 23 I:03 TRANSICONF Questions about Is the time reset account code? Call Duration if I transfer HANG-UP Display the call or enter a new The call duration is the length of time that the trunk is involved in the call.
CALL WAITING If you hear one or two quick beeps . . . during a call, it means another person is waiting to talk to you (has camped on to you). One beep indicates an internal call; two, an external call. Your display will change briefly showing you the number of the person waiting to talk to you. For an external call, the trunk number will display briefly.
CALL WAITING Or press CONF to form a conference with both callers. Or press CANCEL to return to your original call. Or press RELEASE to join the other two callers together. If you do not want l Finish to place the current your current caller on hold ... conversation 8 Hang-up 0 Answer the “camped your set on” call which now rings See Camp On.
CAMP ON If an extension is busy , . . and you want to speak with the extension user right away, you can signal that you are waiting to speak with the person. When hears When hangs answers To camp on to l you press CAMP ON, the busy extension user one beep, which indicates a call waiting. the person with whom you want to speak up, his/her telephone will ring. When he/she the call, you will be connected to him/her. a busy extension When you hear Press CAMP busy ON 2474 CAMP ON CALLBACK ,.,.
CANCEL To cancel ybur current action . . . and return to your previous state, use CANCEL. For example, vou can use CANCEL to return to the original caller if the party you want to include in a conference is busy or does not answer. You can also use CANCEL if you are trying to transfer a call (currently on consultation hold) to an extension that is busy or does not answer. l Press CANCEL 2474 CAMP ON CALLBACK n BUSY OVERRIDE SEND MSG CANCEL is also used to cancel after the message is displayed.
CONFERENCE You can set up a three-party .. . telephone conference. The conference you and two other callers -- who mixture of internal or external callers. To set up a conference consists of can be any call Call the first person Wait until the call is answered. Press TRANS/CONF 2 143 TRANWCONF .,.,.,., ., :::::;:y::::: :.>>>:,>:, .,.. . . ../ . . .. . ..... ::::::~::j::::::::::~-::::~, ::::::::i$i:;:;:~;.$;:,:i:; ): y ... ..... .. .. ..... .... ...c :o::.:.::...:-: :G;‘,; “-“>.‘:+:.:.::,:,.
Questions about conferences What if I reach a busy call the third party? line or there is no answer Press CANCEL. You are connected caller on consultation hold. when again I to the Who can I include in my conference? Normally, any mix of extensions and external numbers can be included. Limitations may be placed by your focal telephone company on having two with external calls. Check your Communications Department. Can I add a call on key hold to form a conference? Yes.
DO NOT DISTURB This feature prevents . .. all incoming calls from ringing Your phone when you do not want to be interrupted. All calls still show up on your prime line display. When this feature is active, You (and anyone else with an appearance of your line) can still answer calls, as the line status display shows the presence of the incoming call. You can make calls normally.
DO NOT DISTURB Questions about How do I know Do Not Disturb if Do Not Disturb NO DIST’B will display Feature Display. What if l want is set? in the top left corner of the to place a call? You can make normal fashion. calls from How long will Do Not Disturb your stay active telephone in the on my telephone? Do Not Disturb stays in effect until ydu cancel dial the Station Reset Feature Code.
EXPENSIVE ROUTE WARNING If “EXPENSIVE ROUTE” appears (OPTIONAL) .. . in your display, and you hear four short warning tones after dialing 8 long-distance number, you 8re being warned that only the most expensive long-distance route is available. Depending on your calling privileges, your call either will not proceed, or you may be permitted to stay on the line and let the call continue.
EXTERNAL CALLS To make a dall to an external l Dial the External l Dial the number Or press a speed Or press REDIAL number Line Access Code (if required) call key if the number you wish to dial is the same last external number dialed. (Use the display check the last external number dialed.) If there are no external lines as the key to available 0 Press CALLBACK to be notified ’ Note: when an outside line is free.
EXTERNAL CALLS Questions about External Calls Can I forward my calls to an external number? Yes, if this option is enabled in your Class of Service, you can. Program your set to forward calls to a number which is already programmed into one .of your Speed Call keys, or as an Abbreviated Dial Number (see Call Forward and Speed Call Keys). Sometimes hear busy when I dial the External tone. Why? Line Access Code I If you hear busy tone, the external trunk/line is busy.
HANG-UP To end a call . D. use HANG-UP. It ends a call and you do not have to replace the handset. 2015 TRANSKONF HANG-UP QuestiQns about Can I just replace the handset to hang up? Yes. The SUPERSET dTM set works just like any other phone when you are using the handset. Simply replace it to end the call, if you wish. What do& Hang-Up “speaker on/off” do? If you are in a handsfree conversation, you can also press speaker on/off to end the call instead of pressing the HANG-UP softkey.
HANDSFREE OPERATION You can make and answer calls . . . on your SUPERSET qTM set without lifting the handset. This leaves both your hands free for taking messages, using directories, looking up information and so on. The speaker, located under the handset, lets you hear the caller; the microphone, located on the bottom right corner, lets you speak with your caller without lifting the handset. You can also switch point in a call.
HANDSFREE OPERATION To change from l Press l Replace Continue handset the speaker speaker on/off operation key the handset your conversation Note: If you on/off, To consult privately speaker operation l to handsfree. hang up before you will disconnect with someone pressing speaker the call. in your office during Press mic. on/off The speaker is still in use but the microphone is now disabled. The words “MIC ON” disappear from the Feature Display when the microphone is turned Off.
HANDSFREE OPERATION communicate in only one direction at a time. If both parties talk at once, the unit gives precedence to the higher volume sound, so some of the ‘conversation will be lost. Therefore, in handsfree operation, it is best to wait until the other party pauses or stops talking before you begin to speak.
HANDSFREE OPERATION surface walls and floor generally reflect sounds more readily than rooms with drapes, carpeting and other sound-absorbing furnishings.
HELP Use HELP for additional information when entering programming l your speed name, creating call numbers. messages, and Press PROGRAM e Select feature l . .. to be programmed Press HELP when you need additional DIAL IN information. NAME EXIT ,.,./, .,,.. : ..,.;‘.‘.,.: ~..:::. : ..‘.’ .:..j., a HELP For example, the following HELP while programming 3=D, EX’T 1 displays your name.
HOLD To place a cali l on key hold Press the red hold key The indicator next to the If you wish, you can which to make a call. To retrieve appearance line now a call from any SUPERSET (if a key line appearance) l on hold select 4”” Press the appropriate flashing You are connected to the caller The symbols hold. Note: in the status If an internal caller display will show: HELD display places BY flashes. another set with line select on hold.
HOLD To put a call on iuto-Hold: Select a free to place your l To retrieve l Questions Press the about Hold What is the TRANSKONF? line current the on hold auto-hold flashing difference caller Both features TRANSKONF is or what is called use TRANSKONF using another conference, swap with a caller put rings you back. call: line between automatically. select using key the red hold key and put the caller on hold, but intended only as a temporary hold “consultation hold”.
HOLD What if I forget that l have placed a call on hold? After a period of time (up to 4 minutes, depending on what is programmed in your telephone system), the call you placed on hold will ring your telephone. Can than I retrieve a held call from a SUPERSET qTM set with another extension other a key line appearance? No, you cannot remotely retrieve a call placed on hold by a SUPERSET 4 from another extension, except from a SUPERSET@ set with an appearance of the same line.
INTERNAL CALLS To make a call to another l extension Dial the extension Or press if the Note: a speed number number call key has been If you prefer handset. saved a private for automatic conversation, dialing. lift the * Your display shows whether the number is ringing or busy. The prompts displayed show the features available at that particular time. Note: If there If you are calling user, the display name, if programmed.
INTERNAL CALLS If the number l is busy Press CAMP ON if you want to wait on the line until the other person can speak with you. As soon as you are camped on, you hear a special busy tone. BUSY 5005 CAMP ON CALlBACK The following OVERRIDE appears CAMPED SEND MSG HANG-UP in your display. ON HANG-UP Note: See CALLBACK, OVERRIDE, SEND MSG, and CAMP ON in this section for more details on those features.
LAST NUMBER REDIAL You can automatically redial the last external . .. number that you dialed manually. 0 Press REDIAL 11 :52 3-FEB-87 MSG PROGRAM REOIAL The dialed number Questions is displayed and dialed. Note: The Radial feature does not apply to speed call keys. In other words, if you make an external call using a speed call key, pressing REDIAL will not dial that number, even if it was the last external number dialed by the telephone.
MESSAGES With your SUPERSET 4”” you can send messages . . . to other SUPERSET 4 users. There are two types of messages: l Advisory messages - Messages that you leave for other SUPERSET 4 set users to see when they call your set. l Advisory Message waiting notifications - Messages that you can send to other SUPERSET 4 set users when you cannot reach them. Messages Advisory messages are messages such as “IN A MEETING”, which you can select to display at your set.
MESSAGES You can program 8 new message. long. advisory Messages . . . can be up to 13 characters Note: You may not have this privilege in your Class of Service. If you are able to program messages, they will then be available to all SUPERSET qTM users on the system. Note: Messages you can below. l Press PROGRAM l Press MSG 01-08 change 0 Enter the 2-digit (01 to 15) 10 are them message NOW preprogrammed, but using the procedure number ENTER MSG EXIT HELP ,..‘:’. .: :“.:::..,:.
MESSAGES AT MIT / A SAVE SEMINAR 1 / ... ... ..... . ... ... ... ,.: :.. ::.A::..:,..:‘:::::: ..ii.li:~:::~:i:~::::.,::.~:, ‘.~:::::::::::‘.::::‘::::::,: l Press SAVE when you are through The message you entered will now you and other SUPERSET qTM users. Or press EXIT to exit without To activate an advisory l Press saving the new be available message. message MSG 12:57 3-FEBMSG PROGRAM 87 REDIAL The first message will display (if there Message waiting notifications to read).
MESSAGES IN A MEETING MSG PROGRAM ;.;:,. ‘. .,:..::. .$‘..:j:, ‘,, :::“. ,, ., :.,; .,. ,, .,, . Now when a SUPERSET message you activated To cancel Keypad an advisory l Press MSG l Press OFF l Press EXIT REDIAL ,‘j:,‘.::‘,“,“j, :: ” ,.‘., ‘, : ‘: :” ,.:. qTM user calls your set, the will display on his set. message Spelling You can “spell” words using your SUPERSET 4 keypad. Above each digit (2 through XC) are letters.
MESSAGES Dnce l the letter Press NEXT to set that letter one. To leave Press l a space NEXT To go back Message Your is displayed l Press l Press SAVE to store the Waiting telephone one and and correctly: move between more on to define the next words: time erase a letter information you after a letter entered. Notification signals you . . . when you have a message waiting, that another SUPERSETa user or the attendant a message.
MESSAGES your extension notification. l Do not l Press MSG Note: As soon as you press is displayed, where message notifications Press READ l lift the will caller has Display I l want Press CALL Call Handling different caller’s name or name will display the caller’s name. MSG JOHN I to call I John Features rnLL I - I immediately.
MESSAGES If you l do not want to call back immediately, Press The screen below case if the caller’s his/her SUPERSET@. If the caller John is then name has not programmed After you have number and the displayed. displayed, as it is not programmed his/her is the on name pressed READ MSG, the caller’s time the message was sent are MSG 2412/11:06 EXIT NEXT CALL CANCEL e Press CALL to automatically call the person who left you message.
MESSAGES If you nave NEXT prompt l l more than will appear. Press NEXT to read the next l Press EXIT message waiting, the message. Press CANCEL to cancel the message When you cancelled MESSAGES” one notification. have read your last is displayed. to return the all your message, set messages, “NO to its idle and MORE state “MSG” will remain in the corner of the display until you have cancelled all your messages or called the person who sent you the message.
NAME You can program your name to appear . .. on the displays of other SUPERSET qTM sets and of the Attendant Console whenever you call them. Programming your name involves the same kind of “keypad spelling” used when programming a new advisory message (See Messages). To program your name You can form you and initial; enter up to 16 characters wish (first name only; last etc.).
NIGHT ANSWER Many telephone systems are placed in Night after regular hours. When the Service, external calls then alternate night answer points extension. To answer a call l Lift when night bell . . . system is in Night ring night bells, or a designated rings handset Or press l the Service speaker on/off Press NIGHT ANS Note: The NIGHT ANS prompt will not appear unless you lift the handset, press speaker on/off or press your prime line button.
OVERRIDE You can interrupt a busy extension 0. . and enter the conversation To override a busy by using OVERRIDE. extension When you hear busy tone l Press OVERRIDE CAMP ON CALLBACK OVERRIDE HANG-UP SEND MSG You may now speak to the user, but other parties in the original conversation will hear you as well. , Questions All parties in the conversation will hear a warning tone, which is repeated intermittently until you hang up.
OVERRIDE Sometimes OVERRIDE This feature It does not l l l l l l does not work. Why? only works when a call is in progress.
PAGE You can use your phone to access . . . and make an announcement equipment (if mWv3 provided). To access the paging l Lift the l Press over paging the loudspeaker equipment is system handset and hold down PAGE PAGE HANG UP REDIAL If the pager is free, you will hear silence. PAGER is then displayed.
PAGE If the pager is busy, PAGER will have to try again later. PAGER BUSY is displayed. You BUSY PAGE ,;. . . . ,.: . ,::: ;,. ‘. .,,, ; . . . . . . ..:. Make your announcement the PAGE key l When your Questions about I access ..‘.. ‘, while announcement Hang up You are disconnected equipment. l Can ,:.‘...’ holding down is finished from the loudspeaker paging PAGE PAGE in handsfree mode? You must lift the handset to use PAGE.
PAGE have to select a free line on your set to access the paging equipment. What happens if I try to access the pager and it is busy? If the pager is busy, you will see the message “PAGER BUSY”, and will not be able to have access until it is free. The only person who can override using the pager is the Attendant.
PICKUP You can answer calls made to other extensions . . . from your telephone if they are programmed into your pickup group. Extensions located in one area or within similar departments can be placed in the same answer (pickup) group. Anyone in the group can answer or “pick up” each other’s calls by dialing a short code. This helps ensure that all calls are answered.
PICKUP 6009 TRANSICONF You will be connected If you hear Reorder up the call. Questions What time? about if two Pickup l l l l l caller. someone else has picked Pickup phones You to the Tone, in my group When you dial the the phone that rang Sometimes HANGUP does cannot not pick are Pickup first. work.
PRIVACY/PRIVACY You may have key-line REL appearances on your set . . . that are shared wlth other SUPERSET@ set users. Privacy is automatic; that is, another SUPERSET set user with the appearance of your prime line cannot interrupt the calls you make or receive on your prime line. However, you can allow other SUPERSET with a key line appearance to come into by activating the Privacy Release feature.
PRIVACY/PRIVACY REL 3209+6108 HANG-UP At this point, any user associated with your conversation. Questions Does who line presses line key will join your Note: The Privacy Release feature only applies the current call. As soon as you hang the set reverts by itself to Privacy. about Privacy to up, Release PRIVACY prevent someone from overriding my line? , No, PRIVACY just indicates to you that your line cannot be used by someone else once you are using it.
PROGRAM PROGRAM is used following . . . program your name set up Call Forwarding create messages, and set up speed call numbers. l l l l l to do the Press PROGRAM I 9:07 3-FEB MSG PROGRAM You now mav forwarding, speed advisory message. continue call keys, -87 REDIAL programming call your name or a new PROGRAM... UIT NAME Refer to KEYS for Questions about CALL more CALL FWD FWD, NAME, information.
PROGRAM connected to the caller. You can continue programming but you will not see the information on the caller, nor be able to use the features normally associated with your set. You can then either press your prime line key or lift the handset, and your telephone exits from the programming mode. However, all the information you have entered at that point is lost and you will have to start from the beginning after hanging up.
RELEASE RELEASE is used to connect . . . a caller that you put on consultation hold to the person with whom you just established a communication. In other words, RELEASE is the sof-tkey that allows you to transfer a call to another extension. When you press RELEASE, the two parties are connected toge’ther and you are free to use your set normally. To release a call After pressing extension number: Press l TRANSKONF and dialing the RELEASE 5017 RINGING CANCEL RELEASE .,.
SPEED CALL KEYS Frequently dialed numbers can be saved . . . and then dialed by pressing a single key. You can program frequently dialed numbers on any of the 14 keys on the right hand side of your set not used for line appearances. To set up or change a speed l Press PROGRAM l Press SPEED The following I call number CALL displays. PRESS A S/C KEY I EXIT l Press the required speed call key on the right hand side of your set used for line appearances.
SPEED CALL KEYS Or press EXIT to clear the display and start This will leave the previously saved number if one was already programmed for that key. 0 Press SAVE to store the again. intact number. 96135921234 MIT l To display / SAVE 1 call the number l Press l Press the speed that contains the display 1 Press EXIT to exit from call key number you the number programmed You can erase an old over-writing it with a new Handling want displayed. display. Can Call Speed .
SPEED CALL KEYS Can I have the same numbers programmed at my speed call keys as others in my department or company? Yes, you can. However, if several of you have the same number programmed on your Speed Call keys, it makes good sense to arrange to have the number entered into the system’s Abbreviated Dial table. This will free your own Speed Call keys for other numbers, and everyone has quick access to commonly called numbers. Contact your Communications Department numbers to the Abbreviated Dial table.
SPLIT You can split calleis . . . in a three-party conference caller privately. You can then party using SWAP. While and speak switch to with one the other in a conference: I m 6009+T61 I I SPLIT HANG-UP Press SPLIT to speak with l one caller privately. You will be connected joined the conference. Consultation hold.
SWAP To alternate between the current party and a caller on consultation l ... hold, use SWAP. Press SWAP 2492 SWAP CONF CANCEL RELEASE If you hang up before either of the other do, they will be connected to each other.
SWAP CAMP ON This feature allows you put your a waiting to current call. . . . call on hold and answer (swap to) When you hear one beep during a call, it means you have an internal call waiting. If you have an external call waiting, you will hear two beeps. Look at your display to see who is waiting, and then: l Press SWAP 1 CAMP ON 2014 SWAP CAMP ON TRANWCONF HANG-UP ,. ,,., ;; ,..... .Y: .,Y, .. . . .
TRANSFERRING To transfer a caller to another @ Tell the caller that you are going p”a rty. 0 Press CALLS extension to transfer his call to the called TRANSKONF The call is placed on consultation the display by a flashing square. Note: hold, When you press TRANSXONF, transfer dial tone (three followed by dial tone). indicated in you will hear short beeps 2107 TRANWCONF HANG-UP l Dial the number of the person to call.
TRANSFERRING The caller If there transferred extension, If you want CALLS to is transferred is until l Announce l Press number l extension. the caller the called the call party answers RELEASE Or replace If the ringing no answer after a certain period, the external call returns to ring your while still ringing the destination set. introduce 0 Wait to the the handset is busy Press RELEASE to “camp on” the caller to the busy extension.
TRANSFERRING If there is no answer l Questions What CALLS Press CANCEL to be reconnected transfer. to the call you wanted Note: using for regular When instructions telephones on your SUPERSET 41M set, you must press TRANSKONF instead of flashing the switchhook. about transferring if 1 dial a busy calls extension? You can release the call to camp-on to extension. If, after a programmed time-out, busy extension has not become free, the (internal or external) will return to you.
REFERENCE
INTRODUCTION Tables you fill (Trunk) Codes system.
ABBREVIATED DIAL NUMBERS 3-2 Reference
EXTERNAL LINE ACCESS CODES Reference 3-3
FEATURE ACCESS CODE SUMMARY Note: I FEATURE Account Code Attendant Callback Call 6 Forward ( Forward - When Set’s - Busy/No Number Bells Answer Busy Answer Redial Reference CODE I (TAFAS) Override Access No I FEATURE 1 Night Access - When 3-4 1 CODE Busy - Always Last The features listed in this table can be dialing a special code.
GLOSSARY Account Cobe Code that you dial before or during to log it for accounting purposes. a call in order Camp-on A feature allowing a user to wait on the line to speak to a busy extension user. To indicate that he has a waiting call, the busy user hears a double beep for external calls and a single beep for internal calls. When the busy user hangs up or uses the SWAP CAMP ON feature on the SUPERSET qTM set, the caller will be connected.
GLOSSARY Direct Trunk Delay Ring Select (DTS) The Direct Trunk Select feature allows you to have direct access to an outside trunk for making and receiving calls. The trunk is assigned to a line appearance on the SUPERSET qTM set. When you press a DTS line select key, the dial tone you hear comes from outside your telephone system, and you do not have to dial an external line access code before the desired number.
GLOSSARY appear at one or more sets, and can be assigned to one of several Dine types (Key, Multicall, Direct Trunk Select, etc.) Line appearances allow telephones to be arranged in groups, in order to meet your communication needs. Night Service A mode incoming Point(s). attendant console. incoming lifting the prompt.
GLOSSARY Trunk &her name for an external line. Trunks may link you to the public network or a switched private network. Trunks are grouped within your telephone system in Trunk Groups. Therefore, when you dial an external line access code, the system will seize the first free trunk in that group.