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NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Table of Contents About this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 About the SX-200 ICP documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 What’s new? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SX-200 ICP General Information Guide Directed Data I/O . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Desktop Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 IP Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Mitel 5304 IP Phone . . . . . . . . . . . . . . . . .
Table of Contents Hotel/Motel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 MiteI Express Messenger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Property Management System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Station Message Detail Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SX-200 ICP General Information Guide Defining terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164 Reliability calculations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165 Physical Characteristics of SX-200 ICP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166 Power and Grounding . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About this document About this document This guide provides an overview of the SX-200® IP Communications Platform (ICP). It provides details on the features, applications, and services available on the SX-200 ICP. It includes a description of the major call management facilities, the peripheral devices that can be connected to the system, and the hardware configurations that allow you to tailor the system to your needs.
SX-200 ICP General Information Guide What’s new? Release 5.0 UR1 • The Mailbox Lockout feature enables a user's mailbox to be locked after three unsuccessful login attempts. • A new embedded voice mail language, English Overlaid, provides numeric prompts ("Press 7 to play...") in place of the default alphabetic prompts ("Press P to play..."). Release 5.0 • Support for Mitel 5540 IP Consoles • Support for AX controllers Release 4.
About this document • Enhanced Hotel/Motel Subattendant features available using the Mitel 5340 IP Phone. Release 3.1 • SX-200 ICP MX controller supports up to 238 IP Phones. • Headset users can now place calls on Hard Hold while Automatic Line Selection is selected. • Loop Start Trunk Measurement Tool enhancements. • Telephones now support Set Page, Group Page, and All Set Page across tie/IP trunks. • Single button transfer to voice mail while on Consultation Hold.
SX-200 ICP General Information Guide Logical, Multicall and Key line keys. - -Automatic line selection is programmable using either the Line Select or Line Preference feature. - -Call Logging is available for multiple appearances of DTS and CO line keys. - -Forward Campon feature is now available if the forwarding destination is a Speed Call Key or System Abbreviated Dial Number. - -Split and Hold features can now be used during conferences with multiple DTS or CO lines (two or more LS trunks).
About this document • Analog Main Board (AMB) Hardware up-rev to Rev-C (no new functionality added) • Echo DSP Filter enhancements • IP Paging Unit support enhancement • BCC3 logs and robustness support Release 2.
SX-200 ICP General Information Guide 6
Overview Overview Mitel SX-200 IP Communications Platform The Mitel SX-200 IP Communications Platform (ICP) delivers superior voice capabilities and features via a low-cost key telephone system that offers Voice over IP (VoIP), LS/CLASS, ONS/CLASS and DNIC solutions.
SX-200 ICP General Information Guide The following diagram illustrates a sample SX-200 CXi ICP platform.
Overview The following diagram illustrates a sample SX-200 CX ICP platform.
SX-200 ICP General Information Guide The following diagram illustrates a sample SX-200 AX ICP platform.
System System This section describes the SX-200 ICP system architecture and its components.
SX-200 ICP General Information Guide SX-200 ICP Controller The SX-200 ICP Controller provides voice, signaling, central processing, and communications resources for the system. There are four controllers available in Release 5.0: • CXi Controller • CX Controller • AX Controller • MX Controller CX/CXi Controllers CX/CXi controllers have the processing, memory, mass storage, power, and input/output capabilities to support up to 100 IP phones or 150 ONS/DNIC phones, or a combination of both.
System Front panel (CXi) • RS-232 port (DB-9 connector) for Maintenance terminal • 10/100Base-TX WAN port • 10/100/1G LAN interface (CX and CXi) • Sixteen 10/100Base-TX 802.3af LAN ports (CXi only) • Two USB 1.
SX-200 ICP General Information Guide Rear panel (CX and CXi) • Embedded Analog Main Board (AMB) provides 6 LS (RJ11), 4 ONS (RJ11), with 2 PFT ports, a MOH (3mm) port, a Paging (RJ45) port, 2 generic relays. • Embedded Analog Option Board (AOB) provides an additional 6 LS (RJ11), 4 ONS (RJ11), and 2 PFT ports. (The LS Trunk and ONS ports on the AOB have the same interface characteristics as the ports on the AMB. The PFT function is associated with ONS1/LS1 and ONS2/LS2 pair.
System AX Controller The AX Controller provides support for IP devices and analog devices. It is ideal where a high density of analog devices is required. It can be deployed as a standalone system or included in a network of systems to provide additional analog support. The AX Controller supports a maximum of 248 IP devices, or a maximum of 288 ONS devices, or a combined maximum of 300 devices.
SX-200 ICP General Information Guide AX Controller Rear View FANS POWER SUPPLY AX CONTROL CARD LINE CARDS AX Controller Controller Card 16
System MX Controller The MX Controller has the processing, memory, mass storage, power, and input/output capabilities to support up to 248 IP phones or 650 ONS/DNIC phones or a combination of both. It provides 64 channels of Ethernet to Time Division Multiplexing (E2T) and 64 channels of echo cancellation. The MX Controller is shipped with a Dual DSP Module and embedded Dual CIM for baseline telephony requirements and can be configured with: • An additional DSP for G.
SX-200 ICP General Information Guide Front panel Rear panel • Power connector • Protective ground to ground the chassis • Music on Hold connector • Paging/Door Sense Contacts connector • Amphenol Connector for analog trunks and ONS/DNIC stations Internal components 18 • Analog Main Board • Analog Option Board • Hard Drive (Optional) • Internal CompactFlash card • External CompactFlash card slot • Stratum Clock (Optional) • Dual DSP Module/Quad DSP Module (Optional) • Dual FIM M
System • Quad CIM (Optional) • Power supply • Cooling fan • System ID Module Comparison of SX-200 ICP MX, CX/CXi, and AX controllers The SX-200 ICP MX, CX/CXi, and AX controllers share the same call control software; however, there are key differences between their hardware.The SX-200 ICP CXi controllers have a Layer 2 switch (managed and powered) built in; the MX, CX, and AX do not.
SX-200 ICP General Information Guide Table 1: Comparison of SX-200 ICP MX, CX/CXi and AX controllers (continued) Area Field Replaceable units SX-200 ICP CX/CXi controller (100 user) SX-200 ICP MX controller (200 user) Line and Trunk Interfaces Supported (200 user) Dual and Quad DSP MCC Dual and Quad DSP MMC Dual and Quad DSP MMC Dual T1/E1 Framer card T1 Combo card (T1 link; DSP; Stratum 4 clock) Dual T1/E1 Framer card T1 Combo card (T1 link; DSP; Stratum 4 clock) Internal hard drive Internal
System Table 1: Comparison of SX-200 ICP MX, CX/CXi and AX controllers (continued) Area Feature Packages supported Applications supported SX-200 ICP CX/CXi controller (100 user) SX-200 ICP MX controller (200 user) SX-200 AX Controller (200 user) ACD ACD (on IP sets only) ACD (on IP sets only) Hospitality Hospitality Hospitality Tenanting Tenanting Tenanting Centralized Voice mail Tenantingl Tenanting Automated Attendant and Fax Tone Detect Automated Attendant and Fax Tone Detect Automat
SX-200 ICP General Information Guide Table 1: Comparison of SX-200 ICP MX, CX/CXi and AX controllers (continued) Area Operations and Maintenance SX-200 ICP CX/CXi controller (100 user) SX-200 ICP MX controller (200 user) SX-200 AX Controller (200 user) Software on internal flash/hard drive Software on internal flash/hard drive Software on internal flash Hot-swappable external compact flash (release 2.
System Network Services Units The Mitel Network Service Unit (NSU) is used with the MX controller only and provides connectivity to digital trunks for public or private networks. The NSU supports up to two PRI links per unit both using Primary Rate ISDN (4ESS, 5ESS, DMS 100, DMS 250, NI2) protocol. The NSU connects to an SX-200 ICP Controller through a CIM or FIM connection.
SX-200 ICP General Information Guide Analog Services Unit The Analog Services (ASU) unit is used with the MX controller only and provides 24 ONS/CLASS circuits. Up to six ASUs can be connected to an MX Controller. Connection is via a Category 5 Universal Twisted Pair (UTP) cross-over cable through a CIM interface. Note: The ASU only supports DTMF telephones (pulse or rotary dial phones are not supported).
System The North American version supports Custom Local Access Signalling Services (CLASS) on the ONS circuits. CLASS allows the SX-200 ICP system to pass Calling Line ID digits and CLASS name information to display sets that support Caller ID functionality. The 16 port ONS card supports: • 16 On-Premise Station (ONS) Lines for analog phones The 24 port ONSp card supports: • 24 On-Premise Station (ONS) Lines for analog phones. Circuits on this card have additional electrical protection.
SX-200 ICP General Information Guide Peripheral Cabinets SX-200 Peripheral Cabinets are supported on the SX-200 ICP MX only. Up to seven cabinets can be connected to the controller via a combination of seven CIM and/or four FIM cables. The cabinets can be SX-200 ELx peripheral cabinets, SX-200 LIGHT peripheral cabinets, or a mix of both. SX-200 ELx Cabinet The SX-200 ELx peripheral cabinet is horizontal and can be mounted in a standard 19" rack, or they can be stacked.
System Peripheral Interface Cards and Modules The following cards are installed in the SX-200 ICP peripheral cabinets: • “Universal Card” on page 27 • “ONS/CLASS Line Card” on page 27 • “Digital Line Card” on page 27 • “LS/GS Trunk Card” on page 28 • “LS/CLASS Trunk Card” on page 28 • “Direct Inward Dial (DID) Trunk Card” on page 28 • “Off-Premise (OPS) Line Card” on page 28 • “Mitel Express Messenger Card” on page 28 • “Peripheral FIM Carrier” on page 28 • “Peripheral FIM Carrier II” on
SX-200 ICP General Information Guide LS/GS Trunk Card The LS/GS Trunk card is a low power card that contains six loop start or ground start trunks (jumper-selectable) and six message registration inputs. The card may be installed in any digital peripheral slot.
System Manufacture discontinued or unsupported devices The following devices have been manufacture discontinued by Mitel. However, they are supported on SX-200 ICP MX controller systems that have been upgraded from the SX-200 EL/ML.
SX-200 ICP General Information Guide • “Peripheral Interface Module Carrier Card” on page 31 • “T1/E1 Module” on page 31 • “Dual Link T1/E1 Framer MMC” on page 31 • “T1/E1 Combo MMC” on page 31 • “CIM (Copper Interface Module)” on page 31 • “Quad Copper Interface Module” on page 32 • “DSP Modules” on page 32 T1 Trunk Card The T1 Trunk Card is a high power card that provides an interface to one 24-channel (D4 format) T1 link.
System The FIM II on a Peripheral Interface Module Carrier card provides connectivity when the peripheral cabinet does not have a BCC III to hold a FIM II. The FIM II module does not apply to LIGHT Peripheral Cabinets. Dual Fiber Interface Module The Dual FIM module, available on the MX controller only, is an optional electrical/optical interface. It connects SX-200 Peripheral Cabinets or NSUs to the controller through fibre optic cable.
SX-200 ICP General Information Guide 30 meters or 100 feet between cabinets. The CIM sits on a Peripheral Interface Module Carrier card in a peripheral cabinet, on site 1 of the BCC III in a peripheral cabinet, or on site 1 of a PRI card in a peripheral cabinet. Unlike the FIM II, the CIM sits close to the faceplate and only has one variant. The MX controller is equipped with an onboard dual-port Copper Interface Module (CIM). An optional Quad CIM module provides four more ports.
System • “Internet Gateway (CXi only)” on page 36 • “Embedded firewall (CXi only)” on page 36 ISDN (Integrated Services Digital Network) ISDN support is provided from the ISDN Primary Rate Interface Card (PRI) card in the peripheral cabinet, from the NSU, or on the embedded T1/E1 modules. For more information on the NSU, refer to “Network Services Units” on page 23. For a list of ISDN network services supported by the PRI card and the NSU, refer to “Supported ISDN network services” on page 33.
SX-200 ICP General Information Guide ISDN call to be presented to the system. All ISDN trunks are treated as Dial-In trunks; the CO always sends digits to the system. 34 • Call-By-Call Service Selection (CBC) - This feature allows telephone users to select the ISDN network services that they wish to use on a per call basis.
System IP Networking IP Networking provides customers with a new option for networking systems together. Instead of leasing dedicated voice circuits, customers can route voice traffic over the existing LAN/WAN infrastructure. IP Networking for the SX-200 ICP (MX, CXi, and AX) is supported. Controllers that are geographically separated can be seamlessly networked to share information and services in a transparent and cost efficient manner.
SX-200 ICP General Information Guide • Call Offer: Camp on • Networked Voice mail • Networked Attendant • Message Waiting Indicators • Network Voice mail Softkeys Ethernet WAN and LAN interfaces In addition to standard telephony interfaces, the SX-200 ICP CXi includes a complete range of Ethernet interfaces. It has a WAN interface for connection to the Internet at 10 or 100 Megabits per second.
System The firewall can be configured to allow external access to internal resources by programming port forwarding (NAT redirect). Directed Data I/O You can specify the location of system printer ports, designate printout types, and route data to various outputs.
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Desktop Devices Desktop Devices Mitel’s IP desktop portfolio provides network applications supported by the SX-200 ICP.
SX-200 ICP General Information Guide Table 2: Comparison of Phones supported by MX, CX/CXi and AX (continued) SX-200 ICP MX SX-200 ICP CX/CXi SX-200 ICP AX Mitel 5304 IP Phone Y Y Y Mitel 5312 IP Phone Y Y Y Mitel 5324 IP Phone Y Y Y Mitel 5330 IP Phone Y Y Y Mitel 5340 IP Phone Y Y Y NetLink i640 Wireless Telephone Y Y N NetLink e340/h340 Wireless Telephone Y Y N Symbol MiNet Wireless IP Phones Y N N SUPERCONSOLE 1000 Y N N 5540 IP Console Y Y Y Mitel Programmabl
Desktop Devices IP Phones The SX-200 ICP supports the following Mitel IP Phones: • “Mitel 5304 IP Phone” on page 42 • “Mitel 5312 IP Phone” on page 43 • “Mitel 5324 IP Phone” on page 44 • “Mitel 5312 IP Phone” on page 43 • “Mitel 5340 IP Phone” on page 46 • “NetLink i640 Wireless Telephone” on page 47 • “NetLink e340/h340” on page 48 • “Telematrix 3000IP” on page 49 41
SX-200 ICP General Information Guide Mitel 5304 IP Phone The Mitel 5304 IP Phone is a two-line, dual port telephone that provides voice communication over an IP network.
Desktop Devices Mitel 5312 IP Phone The Mitel 5312 IP Phone is a full-feature, dual port, dual mode telephone that provides voice communication over an IP network. It features a back-lit LCD display screen, on-hook dialing and off-hook voice announce with handsfree answerback, and a large ringing and message indicator. It also offers 12 programmable personal keys for speed calling or one-touch feature access to a variety of other features.
SX-200 ICP General Information Guide Mitel 5324 IP Phone The Mitel 5324 IP Phone is a full-feature, dual port, dual mode telephone that provides voice communication over an IP network. It features a back-lit LCD display screen for display-assisted access to features, on-hook dialing and off-hook voice announce with handsfree answerback, and a large ringing and message indicator. It also offers 24 programmable personal keys for speed calling or one-touch feature access to a variety of other features.
Desktop Devices Mitel 5330 IP Phone The Mitel 5330 IP Phone is a full-feature, dual port, dual mode enterprise-class telephone that provides voice communication over an IP network. It features a large graphics display (160 x 320) and self-labeling keys. The 5330 IP Phone offers 24 programmable multi-function keys, for one-touch feature access.
SX-200 ICP General Information Guide Mitel 5340 IP Phone The Mitel 5340 IP Phone is a full-feature, dual port, dual mode enterprise-class telephone that provides voice communication over an IP network. It features a large graphics display (160 x 320) and self-labeling keys. The 5340 IP Phone offers 48 programmable multi-function keys, for one-touch feature access.
Desktop Devices NetLink i640 Wireless Telephone The NetLink i640 Wireless Telephone is the industry's most durable handset for workplace applications. Only SpectraLink combines innovative design, advanced manufacturing, and rigorous test processes to ensure handset durability. The six-ounce NetLink i640 is extremely simple to use, requires minimal training, and is durable enough to withstand the rigors of workplace use.
SX-200 ICP General Information Guide NetLink e340/h340 The NetLink e340/h340 Wireless Telephones support a broad range of enterprise applications and are ideally suited for the general office, finance, or hospitality environments. This compact handset offers a rich set of features including a high-resolution graphic display, menu-driven functions, and messaging capability — all within a lightweight, ergonomic design.
Desktop Devices Telematrix 3000IP The dual-mode TeleMatrix 3000IP Phone is a multi-line telephone that can operate either as a standalone device connected to a SIP (Session Initiation Protocol) service provider or as part of a Mitel ICP system using the MiNet protocol. The TeleMatrix 3000IP Phone is sold and supported by TeleMatrix, Inc.
SX-200 ICP General Information Guide Accessories for IP Phones 50 • “Cordless Handset and Headset” on page 51 • “Mitel IP Programmable Key Modules” on page 52 • “Line Interface Module” on page 53 • “Mitel IP Paging Unit” on page 54
Desktop Devices Cordless Handset and Headset The Cordless Handset and Cordless Headset offer corridor mobility for Mitel 5330 and 5340 IP phone users. The Cordless Handset and Headset allow the user move freely within their office or adjacent offices (up to 300 feet from their desk) while still communicating from their desk phone. Both cordless devices connect to an IP telephone through the cordless module, which attaches to the back of the phone.
SX-200 ICP General Information Guide Mitel IP Programmable Key Modules IP Programmable Key Modules (PKMs) add programmable keys to the 5324 IP phone. An IP PKM Interface Module installs in the back of the 5324 IP Phone to allow the 12- or 48-button IP PKM to connect to the IP phone without using an additional LAN port. PKM keys can be programmed as feature keys, speed call keys, Direct Station Select keys, or line appearance keys.
Desktop Devices Line Interface Module Mitel’s Line Interface Module for the 5324 phone: • enables incoming and outgoing analog PSTN calls directly from an IP phone • supports survivability (failover) in the event IP connection is lost • provides Emergency dialing support, for phones such that emergency calls connect through the analog PSTN connection The patented Line Interface Module enhances the Teleworker solution, and extends Mitel's resiliency strategy for IP communications from the core of the
SX-200 ICP General Information Guide Mitel IP Paging Unit The Mitel IP Paging Unit is an optional module that provides paging functionality on the SX-200 ICP. DTMF tones can be transmitted to the IP Paging Unit for PA Paging. The IP Paging Unit is installed as a stand-alone or a wall-mounted unit. Two LEDs provide basic status information. The unit connects to the LAN using an RJ-45 cable and is powered by a 24 VDC power adapter. Each IP Paging Unit supports one paging zone.
Desktop Devices Conference Phones Mitel 5310 IP Conference Unit The Mitel 5310 IP Conference Unit is a full duplex, high-quality, conference unit that uses acoustic beam-forming technology for superior performance. The 5310 IP Conference Unit connects to a 5324, 5330, or 5340 IP Phone to provide full conferencing and telephony functionality. This eliminates the requirement for an additional LAN port.
SX-200 ICP General Information Guide Digital Phones Mitel offers the following Superset 4000 series digital business telephones: • Superset 4015 multi-line telephone set with a LCD display • Superset 4025 multi-line telephone set with an enhanced LCD display Superset 4025 Telephone The Mitel Superset 4025 connects to a DNI card in the Peripheral unit.
Desktop Devices 5540 IP Console The 5540 IP Console offers easy-to-read liquid crystal display, hardkeys for the most often performed functions, and softkeys for situation-dependent features, all contained in a compact package. The Console can also be used as an economical option for a department secretary handling calls for a group of people, a maintenance console for troubleshooting and a programming console for customer data entry. Attendant/Secretarial.
SX-200 ICP General Information Guide 5540 IP Attendant Console 58
Desktop Devices Accessories for Superset 4000 Series Digital Phones Mitel offers the following accessories for the 4000 Series phones: • “Mitel Programmable Key Module 12” on page 59 • “Mitel Programmable Key Module 48” on page 60 • “Mitel PKM Interface Module” on page 60 • “Mitel Analog Interface Module” on page 61 Mitel Programmable Key Module 12 The Mitel Programmable Key Module (PKM) 12 provides 12 additional personal keys for Superset 4025 Digital Phones.
SX-200 ICP General Information Guide Mitel Programmable Key Module 48 The Mitel Programmable Key Module (PKM) 48 provides additional feature keys for Superset 4025. They can be programmed as feature keys, speedcall keys, Direct Station Select keys, or line appearance keys. Each key has a Line Status Indicator that works the same way as those on the associated telephone. The keys can be programmed through the telephone.
Desktop Devices Mitel Analog Interface Module The Mitel Analog Interface Module (AIM) allows the connection of one Mitel IP Programmable Key Module 12 or up to two Mitel IP Programmable Key Module 48s and one two-wire analog device such as an analog telephone, fax machine, or modem (to a maximum loop length of 50 feet and a ringer load of up to 2 REN). This interface module allows simultaneous use of both the Superset 4000 series telephone and the analog peripheral.
SX-200 ICP General Information Guide Music-On-Hold/Pager Unit (DMP) The SX-200 ICP provides built-in Music-On-Hold (MOH) and Pager capability with the MX controller only.
Desktop Devices Power Accessories Power accessories are required for the following: • “SX-200 ICP” on page 63 • “IP Phones” on page 63 • “Peripheral Cabinets” on page 63 SX-200 ICP The SX-200 ICP requires an Uninterruptible Power Supply (UPS); a reserve power supply for the control cabinet and digital peripheral cabinets comprising of a battery pack, a charger, and an inverter. The UPS backup time is dependent upon the unit selected and the capacity of the batteries provided.
SX-200 ICP General Information Guide stand-alone device and the internal SFT allow preselected DTMF or rotary telephones to be connected directly to CO trunks in the event of system failure in the system. When the system goes into SFT mode, the SFT unit connects up to six internal POTS telephone extensions directly to the CO, bypassing the system completely. Each SFT can control six circuits, and up to four SFTs can be daisy-chained together for each zone, providing security for 24 internal extensions.
Migration Migration Customers can migrate from an SX-200 EL/ML to an SX-200 ICP with an MX controller running Release 2.0 software. Note that the SX-200 ICP MX controller provides support for certain feature packages and phones only following a migration from an SX-200 EL/ML system. However, if you purchase an SX-200 ICP MX controller, these particular packages and phones are not supported.
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Management and Maintenance Management and Maintenance The SX-200 ICP is managed and maintained via • “Customer Data Entry (CDE)” on page 67 • “Maintenance Terminal” on page 69 Customer Data Entry (CDE) After the SX-200 ICP is powered up, the system is ready for programming. Customer data entry is accomplished from: • ASCII CRT terminal (VT100™ compatible): used for local programming only; remote programming requires a PC.
SX-200 ICP General Information Guide CDE Web Interface Maintenance Terminal CDE Forms Display 68
Management and Maintenance Maintenance Terminal The objectives of the maintenance functions are to isolate a fault to a replaceable card or module. Maintenance functions can be performed from the attendant console, an RS-232 terminal, or a PC via Secure Telnet. A connector for a remote maintenance terminal is provided on the rear panel of the cabinet.
SX-200 ICP General Information Guide Configuration Report The configuration report allows the maintainer to display the system configuration showing the location of major devices down to the level of the modules installed on cards in the peripheral bays. Copy Database The maintainer can make a backup copy of the system database onto a storage medium on a PC.
Management and Maintenance Remote Printing of CDE Reports CDE reports are generated and captured on the remote terminal so the user can obtain a softcopy of the reports and print them. Remote Software Download Remote software download allows a system software upgrade to be performed from a PC. System software to be loaded onto the maintenance PC can be obtained by subscribing to the Mitel subscription service. System Option 109 - Remote Software Download must have been purchased and enabled.
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Applications Applications In the SX-200 ICP system, groups of features have been combined into feature packages designed to meet the specialized needs of small to medium size enterprises. In addition to these feature packages, you can purchase a set of applications that provide superior voice capabilities. For information, refer to • “Feature packages” on page 73. • “Embedded applications” on page 76. • “Applications” on page 81.
SX-200 ICP General Information Guide Centralized Voice Mail The Centralized Voice mail feature allows a network of IP PBXs (SX-200 ICP, 3300 ICP and SX-200 IP Nodes) to share a single voice mail facility with Message Waiting Indication at all network sites. The Centralized Voice mail feature works with any voice mail interface (for example ONS or DNIC). The Centralized Voice mail feature can also be installed on another SX-200 ICP or a Mitel 3300 ICP and accessed over IP Trunks.
Applications example, multiple Express Messenger systems could be installed to provide voice mail support to several tenants. Express Messenger typically supports 10 to 25 users per port, depending on the usage of Express Messenger.
SX-200 ICP General Information Guide system. In addition, the customer can analyze the use of the trunk network by corporate personnel. Misuse can then be corrected through modifications to the toll control assignment. The SMDR feature package includes Trunk SMDR, Data SMDR and ACD TELEMARKETER Reporting System SMDR. Tenanting Economy of scale makes sharing system services practical.
Applications Embedded Voice Mail The SX-200 ICP includes an integrated highly-featured voice mail system. Up to 24 ports (MX controller) or 16 ports (CX/CXi controller) are available for voice mail calls with support for a maximum of 750 mailboxes and five hours of storage time with an internal compact flash (256 Mb). The storage time can be increased by replacing the internal flash with a hard drive. The features provided by the voice mail system are described in Table 3 on page 77.
SX-200 ICP General Information Guide Table 3: Voice Mail features (continued) Feature Description Urgent Messages The message receives priority placement in the listener's mailbox. Private Messages The message cannot be forwarded to another subscriber's mailbox. Certified Messages On internal calls, the sender is notified when the recipient has read the message.
Applications Table 3: Voice Mail features (continued) Feature Description Distribution List, Broadcast Message Distribution lists can be set up for global (system-wide) use to make it easier to send messages to a group of people. Users can also set up distribution lists for their personal use. The system provides forty-nine programmable global lists numbered 001 to 049. A fiftieth list (the Broadcast list) numbered 000 contains all programmed extension-type mailboxes.
SX-200 ICP General Information Guide Table 3: Voice Mail features (continued) Feature Description Dual Mailboxes A transfer-only mailbox can be linked to the same extension as an existing extension-type mailbox. This enables, for example, a single mailbox for a sales department and the sales manager. Personal Contacts Personal Contacts allow users to store alternate numbers where callers can contact them instead of leaving a message.
Applications Applications The SX-200 supports the following applications: • “Mitel Teleworker Solution” on page 81 • “Mitel Customer Interaction Solutions (formerly 6100)” on page 82 • “Mitel Call Accounting” on page 83 • “Mitel Speech-Enabled Applications (formerly 6500)” on page 83 • “Unified Messaging - Standard” on page 85 • “MiTAI” on page 86 • “Mitel NuPoint Messenger IP” on page 86 Mitel Teleworker Solution The Mitel Teleworker Solution enables businesses to easily enjoy the benefits o
SX-200 ICP General Information Guide Mitel Customer Interaction Solutions (formerly 6100) Mitel Customer Interaction Solutions combine robust communications platforms, Automated Call Distribution (ACD), and a modular suite of feature-rich, web-based applications for streamlining contact center management, and enabling advanced multimedia customer contacts.
Applications Mitel Call Accounting Call Accounting allows you to track your telephone system costs and summarize them in reports so you can manage your telephone expenses and activity effectively. Call Accounting allows you to identify unauthorized telephone calls and determine whether you are using the most cost-effective carriers for your trunks.
SX-200 ICP General Information Guide The Speech Server Attendant is a Windows 2000-based system that works with Mitel SX-200 PBXs, SX-2000 PBXs and 3300 ICP systems, as well as Nortel Networks, Avaya, Siemens, NEC and analog PBX platforms.
Applications Speech Server Options The following applications are available as additional purchasable options on Auto Attendant or Unified Communications: • Mobility • Calendar and Task Management • Fax Integration For complete details, refer to the Mitel Speech Server documentation. Mobility The Mobility option provides users with the ability to redirect the Auto Attendant calls made to their default number to one of their other programmed numbers, or to a temporary number.
SX-200 ICP General Information Guide • Notification of E911 calls: when a user dials E911, a distribution list (maximum three users) will be sent in an e-mail message with the subject "E911." The body of the e-mail includes the caller's name, extension number and location (if programmed). Also, for accountability and potential liability purposes, a log with the same information shall be generated when the e-mail is sent.
Applications • Routing callers to predetermined destinations based on time of day, day of week, or day of year • Property Management Integration and custom Hotel prompts NuPoint Messenger IP supports integration to multiple PBXs through: • Enhanced-SMDI (ESMDI) • MWI information transfer between SX-2000 and 3300 ICP PBXs • Dual MWI support for two separate PBX integrations NuPoint Messenger IP now supports SMS notification to cellular phones.
SX-200 ICP General Information Guide at the click of a mouse and share documents by dragging and dropping files into chat sessions. • Versatile Call Forward Options: Allows users to set up multiple call forward profiles. Your Assistant also supports real-time call forwarding to other extensions, external phone numbers and voice mail via a simple interface.
Applications Your Assistant Video and Data Collaboration Module Your Assistant Video and Data Collaboration Module allows users to easily escalate a voice call into a video and/or data conference at any time. The module include all of the features listed above (with or without softphone). Collaboration sessions can be scheduled with a meet-me URL to start a conference or created during a call for on-demand collaboration.
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Features Features The SX-200 ICP offers a broad range of features.
SX-200 ICP General Information Guide Table 4: SX-200 ICP Features Supported (continued) Feature CX/CXi, MX controller and AX Controllers Attendant Console LCD Display x Attendant Console LDN Keys x Attendant Console Lockout x Attendant Console Macro Keys x Attendant Console Set Paging- Directed, Group, or All Set x Attendant Date and Time Setup x Attendant Default Call Positions x Attendant Destination (DEST) Key x Attendant Directed Call Pickup x Attendant Direct Trunk Select x Atten
Features Table 4: SX-200 ICP Features Supported (continued) Feature CX/CXi, MX controller and AX Controllers Attendant Trunk Busy-Out x Attendant Trunk Group Status Display x Auto-Answer x Auto-Hold x Automated Attendant x Automated Attendant - Auto-Attendant Group x Automated Attendant - Default Destination x Automated Attendant - Front End Recording x Automated Attendant - Illegal Number Handling x Automated Attendant - Prefix Digits x Automated Attendant - RAD Operation x Automat
SX-200 ICP General Information Guide Table 4: SX-200 ICP Features Supported (continued) Feature CX/CXi, MX controller and AX Controllers Call Forwarding - Busy x Call Forwarding - Busy/No Answer x Call Forwarding - Display Prime as Forwarded x Call Forwarding - No Answer x Call Forwarding - External x Call Forwarding - Always x Call Forward - Follow Me x Call Forwarding - Forced Call Forward x Call Forwarding - Forward Calls x Call Forwarding - I’m Here x Call Forwarding - Internal /
Features Table 4: SX-200 ICP Features Supported (continued) Feature CX/CXi, MX controller and AX Controllers Class of Restriction (COR) x Class of Service (COS) x Clear All Features x CO Line Group Key x CO Line Key x CO Lines - Retain Conference Parties After Trunk Hangs Up x CO Line - Select Direct x CO Line Type - Direct Access - Bypass Key System Toll Control x Conference x Conflict Dialing x Consoleless Operation x Contact Monitor x Customer Data Entry x Customer Data Entry
SX-200 ICP General Information Guide Table 4: SX-200 ICP Features Supported (continued) Feature CX/CXi, MX controller and AX Controllers Direct-In Lines (DIL) x Direct Station Page/Busy Lamp Field x Direct Station Select (DSS) Key x Direct Station Select / Busy Lamp Field (DSS/BLF) Call Pickup x DSS/BLF Interface Unit x Direct to ARS x Direct to ARS - Voicemail support x Direct Trunk Select x Disable Key-line Conference Beep x Disconnect Alarm x Display Caller ID on Non-Prime Lines x
Features Table 4: SX-200 ICP Features Supported (continued) Feature CX/CXi, MX controller and AX Controllers Handset Receiver Volume Control x Handsfree Announce x Handsfree Answerback to a Directed Page x Handsfree Operation x Headset Mode Feature Key x Headset Mode - Automatic x Headset Operation x Headset Operation (Amplified Headset) x Headset Operation (Cordless) x Headset With In-line Switch Operation x Hold x Hold Reminder x Holiday Messages x Hot LIne x Hot Swap x Ho
SX-200 ICP General Information Guide Table 4: SX-200 ICP Features Supported (continued) Feature CX/CXi, MX controller and AX Controllers Hotel / Motel -Guest Search Screen x Hotel / Motel -House Statistics Screen x Hotel / Motel -Maid in Room Status Display - Superset Display Telephones x Hotel / Motel -Message Lamp Test x Hotel / Motel -Message Register x Hotel / Motel - Multi-user x Hotel / Motel - Passwords x Hotel / Motel - Property Management System (PMS) x Hotel / Motel - Room Condi
Features Table 4: SX-200 ICP Features Supported (continued) Feature CX/CXi, MX controller and AX Controllers Mailbox Lockout X Maintenance x Manual Line (Dial 0 Hotline) x Messaging - Advisory x Messaging - Call Me Back x MITEL Application Interface (MAI) x Moving Stations and Superset Telephones x Multi-Attendant Positions x Music - on - Hold (MOH) x Names x Never a Consultee x Never a Forwardee x New Call Ring x NI3 Calling Name Delivery x Night Bells x Night/Day Switching
SX-200 ICP General Information Guide Table 4: SX-200 ICP Features Supported (continued) Feature CX/CXi, MX controller and AX Controllers Paging - All Set Page x Paging - Group Page x Parallel Connection of Industry-standard Telephones x Personal Speed Call x Phonebook Softkey x Pickup - Local and Directed x Pickup Groups - Display Ringing Extension x PRI Support x Printer / Terminal Support x Priority Dial 0 x Privacy Enable / Privacy Release x Programmable Key Module (PKM) x Q.
Features Table 4: SX-200 ICP Features Supported (continued) Feature CX/CXi, MX controller and AX Controllers Split x Station Message Detail Recording (SMDR) x Subattendant - Basic Function x Subattendant - Enhanced Functions x Subattendant - Abbreviated Dial Programming x Subattendant - Advisory Message Setup x Subattendant - Automatic Call Wakeup x Subattendant - Call Blocking x Subattendant - Call Forward Setup and Cancel x Subattendant - Calls Waiting Indication x Subattendant - Da
SX-200 ICP General Information Guide Table 4: SX-200 ICP Features Supported (continued) Feature CX/CXi, MX controller and AX Controllers Trunk Groups x Trunk Operation - Direct Inward Dial (DID) x Trunk Operation - Direct Inward System Access (DISA) x Trunk Operation - Non-Dial-in CO x Trunk Operation - Tie x Trunk Recall x Trunk Support - CO (LS/GS) x Trunk Support - Direct Inward Dial (DID) x Trunk Support - E&M x Trunk Support - IP x Trunk Support - T1 x Uniform Call Distribution
Features SX-200 Bay Services Supported on the MX Controller Table 5: Bay Services Supported on the MX Controller only Feature MX Controller BRI Card Support x Calculator x Data: Abbreviated Dial for ADL Calls x Data: Account Codes x Data: Associated Data Line (ADL) x Data: ADL Hotline x Data: ADL Speed Call Originate x Data: Associated Modem Line x Data: Auto-Answer x Data: Automatic Data Route Selection (ADRS) x Data: Hunt Groups x Data: Modem Pooling x Data: Modem Pooling Queuin
SX-200 ICP General Information Guide SX-200 ICP Feature Descriptions Table 6: Features supported by SX-200 ICP Feature Description Abbreviated Dial Allows trunks and extensions to be accessed by dialing a two-to eight-digit number that the system translates into the actual, longer number. The actual number can contain up to 26 digits. Can give system-wide access to a defined set of long distance numbers, while denying general access to long-distance dialing.
Features Table 6: Features supported by SX-200 ICP (continued) Feature Description Automatic Call Automatic Call Distribution (ACD) is a purchasable option that distributes calls evenly Distribution (ACD) among trained operators (agents). The ACD TELEMARKETER is an advanced Automatic Call Distribution (ACD) system that is fully integrated with the SX-200 ICP, and designed with the power and performance needed to ensure satisfaction in the most demanding telemarketing environments.
SX-200 ICP General Information Guide Table 6: Features supported by SX-200 ICP (continued) Feature Description Attendant Bell Off Allows the Attendant to mute the console ringer. Incoming calls are indicated by a flashing Answer Key LED and LDN softkeys displayed on the console. When the console ringer is disabled, “BELL OFF” appears on the second line of the console LCD display. Attendant Busy Override Allows an Attendant who encounters a busy connection to override the connection and enter the call.
Features Table 6: Features supported by SX-200 ICP (continued) Feature Description Attendant Console Lockout Allows the Attendant to enter an access code to restrict the capabilities of the Attendant Console. This can prevent system tampering via the console when the console is unattended. When the console is locked out, no outgoing trunk calls can be made and there is no Attendant function access. The Attendant Console can still be used to initiate internal calls, and to answer incoming trunk calls.
SX-200 ICP General Information Guide Table 6: Features supported by SX-200 ICP (continued) Feature Description Attendant Extension Busy-Out Allows the Attendant to busy out any extension, and to remove the busy-out condition. A busied-out extension is removed from service and cannot originate or receive any calls. If the attendant dials the number of a busied-out extension, the console displays the extension number and “BUSY OUT” in the destination display, and the attendant receives reorder tone.
Features Table 6: Features supported by SX-200 ICP (continued) Feature Description Attendant This feature allows the Attendant to inform extension users that there is a message waiting. Message Waiting The message waiting indication may take the form of Setup and Cancel • A message on the display of a Superset display telephone. • A continuously flashing lamp on the extension (if equipped). • A distinctive ringing pattern repeated every 20 minutes. The pattern is three 350 ms bursts of ringing.
SX-200 ICP General Information Guide Table 6: Features supported by SX-200 ICP (continued) Feature Description Attendant Training Jacks Training jacks are provided on the Attendant Console for use by a supervisor or trainer who is training a new attendant. Each Console is equipped with two Attendant jacks. Either jack may be used by the Attendant, while the other provides a monitoring, supervisor, or training function.
Features Table 6: Features supported by SX-200 ICP (continued) Feature Description Automated Attendant - Front End Recording Front End Recordings present a message to the caller as soon as the call enters the system. For each recording group, dialing can be disabled during the recording. This provides a simple front-end recording without assigning a DTMF receiver. Digits dialed by the caller are ignored, and the prefix digits have no affect. Calls are routed to the default destination as usual.
SX-200 ICP General Information Guide Table 6: Features supported by SX-200 ICP (continued) Feature Automatic Route Selection (ARS) Description Automatically selects one of a preprogrammed (programmed during CDE) list of trunk routes every time an outgoing call is made. The routes are selected based upon the digits dialed, in order of cost (i.e., least expensive route first), and in accordance with the caller’s toll restriction.
Features Table 6: Features supported by SX-200 ICP (continued) Feature Description Calculator Superset 4150, Superset 430, and Superset 4DN telephones provide a basic, four-function calculator using the telephone keypad, display, and softkeys. The calculator has 2 modes of operation - General and Programmer. In the General mode the calculator allows for arithmetic operations and the telephone keypad is used as the numeric keypad.
SX-200 ICP General Information Guide Table 6: Features supported by SX-200 ICP (continued) Feature Call Forwarding Toggle Keys Description Feature keys may be programmed as toggle keys for Call Forwarding - Always, Call Forwarding - Busy, Call Forwarding - No Answer, or Call Forwarding - Busy/No Answer. The toggle keys allows you to direct your call forwarding temporarily to another destination with a touch of a button.
Features Table 6: Features supported by SX-200 ICP (continued) Feature Description Callback - No Answer Allows a user, after dialing an extension which does not answer, to have the call completed after the called party uses the telephone. The system continuously monitors the originating set or console and the called set. When the called set goes off hook and then returns to idle, the callback is handled in the same way as Callback Busy.
SX-200 ICP General Information Guide Table 6: Features supported by SX-200 ICP (continued) Feature Description Class of Restriction (COR) Fifty Class of Restriction (COR) groups are available in the system to give 50 different levels of outgoing call capabilities. Each extension, Superset telephone, dataset, console or dial-in trunk is assigned a COR that defines the outgoing call privileges for that device. All devices with the same COR have the same outgoing call privileges.
Features Table 6: Features supported by SX-200 ICP (continued) Feature Description Customer Data Entry (CDE) Customer Data Entry is a full screen application, using softkey prompts and simple graphics for entering and changing customer programming. CDE can also be performed from a remote location, using a terminal connected to the system via a direct connection, remotely through a modem, IP secure telnet, or through a web-based graphical user interface.
SX-200 ICP General Information Guide Table 6: Features supported by SX-200 ICP (continued) Feature Direct-in Lines (DIL) Description Allows non-dial-in trunks to ring specific answering points, rather than the Attendant Console. The answering point may vary with Night Service changes.
Features Table 6: Features supported by SX-200 ICP (continued) Feature Direct Trunk Select Description Gives the user direct access to an outside trunk for both incoming and outgoing calls without using trunk access codes. The trunk is assigned to a line appearance of the telephone through CDE programing. Telephones having the direct trunk select feature can be programmed for ring, delayed ring, or no ring.
SX-200 ICP General Information Guide Table 6: Features supported by SX-200 ICP (continued) Feature Description Emergency Calls (911) - Reporting to PSAP Allows you to assign a Customer Emergency Services Identification (CESID) number to an extension. For a call made to 911, the SX-200 ICP transmits the extension’s CESID number to the public network. Where local networks are equipped with a 911 Selection Router, the CESID will be used to route the call to the Public Access Answering Point (PSAP).
Features Table 6: Features supported by SX-200 ICP (continued) Feature Description Flash Disable An extension can be inhibited from using all services requiring the use of the hookswitch flash. For Superset and Mitel IP telephones, this prevents the extension from putting a call on Consultation Hold. Flash For Dial 0 (Attendant) An extension can be set to ring the Dial 0 routing point (usually the Attendant) automatically if a transfer is attempted while in an established call.
SX-200 ICP General Information Guide Table 6: Features supported by SX-200 ICP (continued) Feature Description Headset User Control The Superset 4000 series telephones and selected Mitel IP telephones have a separate headset jack, so the handset and headset can both be plugged in. When a headset is plugged in, the set directs the speech path to the headset and disables the handset microphone. This feature is controlled through either a feature access code or feature key.
Features Table 6: Features supported by SX-200 ICP (continued) Feature Hotel/Motel Audits Description Provides audits (printed report that gives a record of guest room activities or conditions). Most audits are requested by the Attendant, but one (the Auto Room Status Conversion/Auto Wakeup Print) is programmed to be printed automatically each day. • Message Register Audit: Allows the Attendant to print the message register for all rooms with a message register count greater than zero.
SX-200 ICP General Information Guide Table 6: Features supported by SX-200 ICP (continued) Feature Hotel/Motel Check Out Description Provides a simple, fast checkout procedure. one keystroke will • Change the room occupancy field to Vacant • Set the room condition to Dirty • Erase the Guest Name • Turn off Do Not Disturb and Wakeup (if set) • Clear message registers • Apply predefined Call Restrictions to the room telephone. • Delete Last Number Redial for the room.
Features Table 6: Features supported by SX-200 ICP (continued) Feature Hotel/Motel House Statistics Screen Description The House Statistics Screen displays the following summaries. • Guest Room Occupancy Summary: Vacant, Occupied, Reserved, and Guaranteed. • Room Conditions Summary: Clean, To be cleaned, To be inspected, Not in service, and Maid present. • Feature Usage Summary: Do Not Disturb on, Wakeup set, Message Waiting on, Non Zero Message Registers, and Call Blocking.
SX-200 ICP General Information Guide Table 6: Features supported by SX-200 ICP (continued) Feature Hotel/Motel Property Management System (PMS) Description The SX-200 ICP can interface to a Property Management System (PMS) to provide integration of system and PMS functions. A PMS provides a computerized method of controlling and monitoring hotel/motel functions.
Features Table 6: Features supported by SX-200 ICP (continued) Feature Hotel/Motel Room Status Display Description Allows the Attendant to display and change the status of one or more rooms. Room status is made up of: Room Occupancy, Room Condition, Telephone Privileges (call restrictions) and Maid in Room. Each (except Maid in Room) can be set independently of the other by the Attendant.
SX-200 ICP General Information Guide Table 6: Features supported by SX-200 ICP (continued) Feature Description Inhibit Trunk Ring-Me-Back During Dialing This feature inhibits the operation of a particular instance of the station transfer security feature. If an industry-standard telephone is dialing and goes on-hook while a trunk is on consultation hold, that trunk does not recall the station and is instead dropped.
Features Table 6: Features supported by SX-200 ICP (continued) Feature Line Types and Appearances for Superset and Mitel IP Telephones Description Superset and Mitel IP telephones are equipped with keys that can be used as Line Select Keys. These lines can provide additional calling capability, direct access to calls appearing at other sets, and direct access to trunks.
SX-200 ICP General Information Guide Table 6: Features supported by SX-200 ICP (continued) Feature Lockout Alarm Description The system locks out any set that remains off-hook and not connected to another set or trunk for more than 45 seconds. The Lockout Alarm feature • generates an audible alarm through the console • activates the alarm relays • displays the location of the locked out device. When a set is locked out, if Lockout Alarm is enabled, all consoles warble with a long-short-long cadence.
Features Table 6: Features supported by SX-200 ICP (continued) Feature Messaging - Call Me Back Description A set user calling a busy or unanswered set can leave a message for the party to return the call. The message waiting indication can be • A flashing lamp on the set at 0.5 seconds on, 3.5 seconds off (if equipped) • An indication on the set’s display (if equipped)> • Ringing at the set with a distinctive ringing pattern. The Message Waiting indication continues until the set user reads the message.
SX-200 ICP General Information Guide Table 6: Features supported by SX-200 ICP (continued) Feature Music-on-Hold (MOH) Description A customer-provided music source can be connected to the SX-200 ICP via the Music-On-Hold connector on the back panel of the cabinet, the Music-on-Hold/Pager Module on the Universal card, or on the Music-on-Hold/Pager Module via a DNIC port, or via an ONS port (see below). Music-on-Hold can be used with Campon, Hold, Universal Call Distribution (UCD), ACD, and other features.
Features Table 6: Features supported by SX-200 ICP (continued) Feature Description Night/Day Switching A Superset or Mitel IP display telephone can put the system (or particular tenant group or groups) into DAY Service or one of two Night Service modes, NIGHT1 or NIGHT2. In Night Service the telephones display NIGHT1 Service or NIGHT2 Service as appropriate. Night Services The system has three different service modes: DAY, NIGHT1, or NIGHT2.
SX-200 ICP General Information Guide Table 6: Features supported by SX-200 ICP (continued) Feature ONS Positive Disconnect Description ONS Positive Disconnect forces an ONS device to go on-hook when the far-end disconnects. A momentary electrical break on the ONS device forces the disconnection. Some FAX machines or answering machines require this electrical break to recognize that the other party has terminated the call.
Features Table 6: Features supported by SX-200 ICP (continued) Feature Description Parallel A maximum of three industry-standard telephones equipped with bells can be connected Connection of (hard-wired) together on one ONS line. Industry-Standard Telephones Personal Speed Call Allows the user to program and access up to five personal speed call numbers. The telephone user enters the numbers at the telephone. They may then be accessed via an access code, followed by an index number.
SX-200 ICP General Information Guide Table 6: Features supported by SX-200 ICP (continued) Feature Description Q.SIG With the Q.SIG MOSS option, the SX-200 ICP can connect with any Q.SIG compatible SX-2000 LIGHT or 3300 ICP system or any other Q.SIG compatible PBX to form a private network. The SX-200 ICP provides end node functionality, which means that the system can only connect to one other system in the network. Q.
Features Table 6: Features supported by SX-200 ICP (continued) Feature Description Ringing Plan The SX-200 ICP are fully compatible with the North American public switched network using the North American ringing plan. The ringing plan is stored in the database. Ringing Time-Out (Final Ringback) A call to an extension can ring for 1 to 30 minutes before the call is dropped. The default ringing time is 1 minute. Satellite PBX The SX-200 ICP can be installed as a satellite PBX.
SX-200 ICP General Information Guide Table 6: Features supported by SX-200 ICP (continued) Feature Speed Call Key Description Allows a user to save frequently dialed telephone numbers and to access these numbers by pressing a single key. Only unassigned Line Select keys can be used to save Speedcall numbers. Access codes for features such as Directed Call Pickup, Remote Call Hold Retrieve, and Call Forwarding may be programmed into Speedcall numbers.
Features Table 6: Features supported by SX-200 ICP (continued) Feature Subattendant Enhanced Functions Description The Enhanced Subattendant functions allow Mitel 5224, 5330, and 5340 IP telephones to be used as Subattendant stations for multi-tenanting, consoleless operations (but can be used in conjunction with a Console) where call clearing of twenty five calls per hour is considered to be busy. The functions of the these telephones remain intact; the Enhanced Subattendant functions are an addition.
SX-200 ICP General Information Guide Table 6: Features supported by SX-200 ICP (continued) Feature Subattendant Calls Waiting Indication Description The Calls Waiting indicator appears in all call processing states and is displayed in the Subattendant C/W (Calls Waiting) area of the display. The Calls Waiting indicator appears in the top right corner of the display, directly below the area where the Forwarding flag appears.
Features Table 6: Features supported by SX-200 ICP (continued) Feature Description Subattendant Paged Hold Access The Subattendant can place an incoming call on hold, page the called party and inform them of the digits to dial. The called party can then pick up the incoming call directly from the Subattendant hold position. When the Subattendant accesses a PA Pager with a call on hold, the Hold Pickup Access code is displayed along with the Subattendant identifier code.
SX-200 ICP General Information Guide Table 6: Features supported by SX-200 ICP (continued) Feature Description Tandem Operation The SX-200 ICP supports two PBXs connected in tandem using tie trunks to connect the two systems together. See the Analog Networking, Satellite PBX, and Resale Package features. Tenanting Using the tenanting feature, up to 25 small businesses, or departments of a larger business, can share the services of an SX-200 ICP.
Features Table 6: Features supported by SX-200 ICP (continued) Feature Description Transfer Security (Recall) This feature is designed to prevent the dropping of mishandled calls. If an extension, during transfer, hangs up before completing dialing, or if the transfer is not allowed, the call that was placed on hold by the original extension flashing, automatically calls back to that extension. This also applies to conference calls.
SX-200 ICP General Information Guide Table 6: Features supported by SX-200 ICP (continued) Feature Trunk Recall Description Provides an alternate recall point for trunks in the system. The alternate recall point can be specified for each tenant and each NIGHT/DAY service. Under the following conditions, trunks are rerouted to the alternate call point: • For all trunk types, when an extension with a trunk on Consultation Hold is listening to reorder tones and times out.
Features Table 6: Features supported by SX-200 ICP (continued) Feature Voice mail Support Description The SX-200 ICP provides embedded voice mail plus support for the following voice mail functionality: • Centralized Voice mail: Centralized voice mail allows one voice mail device to service several interconnected PBXs. • Voice mail on DNIC Ports: Voice mail devices may use the Mitel DNIC interface. • Voice mail on ONS Ports: This feature integrates an SX-200 ICP with an ONS Voice mail system.
SX-200 ICP General Information Guide Feature Keys to activate features The programmable line keys on multi-line Mitel telephones and Programmable Key Modules that are commonly used for speedcall and line appearances, may also be used for feature activation; the user simply presses a feature key.
Purchasable System Options Purchasable System Options The software packages include all the available features. The packages are purchased using the MOSS system options.
SX-200 ICP General Information Guide Table 7: Option Number On CDE Form 4 Purchasable System Options (MOSS) (continued) System Options Description 92 PRI Card: D-Channel Backup Used for signaling to establish and maintain the circuit, and to send user data. D-channel Backup provides an alternate D-channel for calls related to NFAS. If the active D-channel fails, the system switches to the backup D-channel to support call processing. This functionality is mainly for North America.
Purchasable System Options Table 7: Option Number On CDE Form 4 Purchasable System Options (MOSS) (continued) System Options Description 104 Maximum ACD Agents (the maximum number of ACD agents enabled) Displays the maximum number of ACD agents enabled, from 0 through 100, in increments of 5. This is the maximum number of agents that can be logged in concurrently. 105 MITEL Application Interface Enables the MITEL Application Interface Package (MAI).
SX-200 ICP General Information Guide Table 7: Option Number On CDE Form 4 Purchasable System Options (MOSS) (continued) System Options Description 122 Voice Mail License for Personal Contact Numbers If the Personal Contacts Numbers option has been purchased (listed on MOSS sheet) then mailbox owners can program alternate numbers (cell phone, pager, fax etc.) where callers can contact them instead of leaving a message.
Purchasable System Options DSP configuration options for MX controller The information in the following table is provided as a guideline for determining DSP requirements. Actual requirements vary depending on the intended system usage. For more information, see the SX-200 ICP Technical documentation and Engineering Guidelines.
SX-200 ICP General Information Guide Number of DSPs Installed (continued) Option Type Base Dual DSP (2 DSPs total)) Analog Option 3 (Requires Quad DSP) (MX controller) 2 Dual DSP (4 DSPs total) 1 Dual + 1 Quad DSP (6 DSPs total) 2 Quad DSPs (8 DSPs total) 8 three-party conf. 12 voice mail ports 0 G.729 channels 96 IP phones 576 ONS/DNIC ports 12 LS/Class trunks 96 T1 trunks Page 2 of 2 Note: The base MX contains an Analog Main Board (AMB) that supports 2 ONS, 2 DNIC and 6 LS circuits.
Purchasable System Options DSP Configuration Without Compression With Compression Base + T1/E1 Combo + Dual DSP (5 total) 10 three-party conf. 16 voice mail ports 0 G.729 channels 80 IP phones 150 ONS phones 12 LS/CLASS trunks 24 T1 or 23 PRI ccts 10 three-party conf. 16 voice mail ports 8 G.729 channels 80 IP phones 100 ONS phones 12 LS/CLASS trunks 24 T1 or 23 PRI ccts Base + Quad DSP (6 total) 10 three-party conf. 16 voice mail ports 0 G.
SX-200 ICP General Information Guide DSP Configuration Options for the AX Controller The information in the following table is provided as a guideline for determining DSP requirements. Actual requirements vary depending on the intended system usage. For more information, see the SX-200 ICP Technical documentation and Engineering Guidelines. Business Option 1 Configuration Feature/Resource Base 10 three-party conf. 20 voice mail ports 0 G.
System Parameters System Parameters This section contains specifications for the following: • “Environmental Requirements” on page 155 • “Shipping and Storage” on page 156 • “Electrical Requirements” on page 156 • “Feature Capacities” on page 157 • “System Parameters” on page 159 • “Tone Plan Support” on page 160 • “Traffic Parameters” on page 160 • “System reliability and availability standards” on page 163 • “Physical Characteristics of SX-200 ICP” on page 166 • “Power and Grounding” o
SX-200 ICP General Information Guide Shipping and Storage The equipment is designed to withstand shipping by truck, rail, air, or sea without damage when packaged in conventional shipping containers of the manufacturer. The range of environmental conditions that the equipment is capable of withstanding in storage is shown in the following table.
System Parameters Feature Capacities SX-200 ICP systems offer a wide range of features through software packages. These are outlined in the Features Description section of this guide. A full description appears in the E-docs under Program Features. Maximum capacities that apply to system features are listed in the following table. See also Voice Mail Capacities for information about the capacities of the embedded voice mail application.
SX-200 ICP General Information Guide Table 9: Feature Capacities (continued) Feature SX-200 ICP (CX/CXi) SX-200 ICP (MX) Maximum number of stations in a station hunt group 50 Maximum number of stations in a call pickup group 50 Maximum number of dial call pickup groups 50 Maximum number of trunks assignable to night stations 36 200 Maximum number of trunks in a trunk group 50 Maximum number of trunk groups 50 Maximum number of calls that can override a given extension 1 Maximum number of
System Parameters Table 9: Feature Capacities (continued) SX-200 ICP (CX/CXi) SX-200 ICP (MX) SX-200 ICP (AX) Compression channels 16 24 32 Maximum number of music sources 9 25 9 Maximum number of Door relays 4 3 Not supported Not supported 6 Not supported Maximum number of ASU II 3 6 Not supported Maximum number of lines: SX-200 Peripheral cabinet Not supported 96 Not supported Maximum number of TDM bays Not supported 7 Not supported Maximum number of ISDN bays Not supported
SX-200 ICP General Information Guide Tone Plan Support The SX-200 ICP system supports tone plans for North America, Asia, and Latin America only. Traffic Parameters Traffic engineering is a statistical method used to ensure that you have provisioned your system to give the level of service to which your users are accustomed. Understanding these traffic engineering concepts is important when purchasing or configuring your system.
System Parameters Mitel also tests the systems to ensure that they can withstand twice the traffic specified for the line-size of the switch. This is to ensure that peak traffic will not impact system performance under normal conditions. The SX-200 ICP system also contains a traffic measurement package to help monitor actual traffic patterns. This traffic information must be considered when additional lines and trunks are added to an existing system.
SX-200 ICP General Information Guide Grade of Service The SX-200 ICP Grade Of Service (GOS) in terms of blocking is outlined below. Table 10: SX-200 ICP Grade Of Service (GOS) Link/Resource Blocking Blocking Probability Link Blocking Peripheral to Network < 0.1% Network to Network 0.0% Resource Blocking 162 Software < 0.
System Parameters Traffic Limitations Traffic capacities are specified on a per line basis in terms of calls per hour and Erlangs. The tabulated voice traffic call rates defined in the tables below are based on actual laboratory traffic tests with Superset 430 telephone sets originating and terminating calls. Set type, trunk/ARS programming, and maintenance reporting options all affect overall system performance. Therefore, system performance will vary depending on customer selected options.
SX-200 ICP General Information Guide Defining terms The term five-nines refers to availability more than reliability, although reliability is integral to availability. Availability is determined by two basic factors; Mean time Between Failures (MTBF), sometimes referred to as Mean Time Between Outages (MTBO), and Mean Time to Repair (MTTR). Both of these are commonly measured in hours. Availability is described by the following equation: Availability = MTBF/(MTBF + MTTR) = .
System Parameters • Shutdown of some call servers when line cards, trunk cards or gateways are installed • Complete server shutdown to install operating system changes or new releases Reliability calculations Although some industry standards exist regarding the calculation of MTBF, few manufacturers will state which specification is used to determine their MTBF figures.
SX-200 ICP General Information Guide Physical Characteristics of SX-200 ICP SX-200 ICP MX Controller SX-200 ICP CX/CXi Controller SX-200 ICP AX Controller Height 2.7 in. (7 cm) 3.5 in. (8.9 cm) (2 U) 12.25 in. (31.1 cm) (7 U) Width 17.3 in. (44 cm) (19" rack- mountable) 17.75 in. (45.1 cm) (19" rack mountable) 17.76 in. (45.1 cm) (19" rack mountable) Depth 19.6 in. (50 cm) 16.5 in. (41.9 cm) 14.6 in. (37.1 cm) Weight 14 lb (6.39 kg) 19.8 lb (8.98 kg) 39.69 lb (18.
System Parameters Protective grounding conductor The protective grounding conductor must comply with the general rules for grounding contained in Article 250 of the National Electrical Code, NFPA 70, or Section 10 of the Canadian Electrical Code, CSA C22.1. The protective grounding conductor must not depend on the power cord and plug of the product.
