Specifications

Features
111
Automated
Attendant - Front
End Recording
Front End Recordings present a message to the caller as soon as the call enters the system.
For each recording group, dialing can be disabled during the recording. This provides a
simple front-end recording without assigning a DTMF receiver. Digits dialed by the caller are
ignored, and the prefix digits have no affect. Calls are routed to the default destination as
usual.
Automated
Attendant - Illegal
Number Handling
If the dialed number is illegal, the system checks for illegal number routing. If the tenant
group of the first member of the automated attendant group has illegal number routing
programmed, the system redirects the caller to the routing point, which could be another
group. If there is no illegal number routing programmed the caller is given reorder tone.
Automated
Attendant - Prefix
Digits
Each automated attendant group can be programmed in CDE with a string of prefix digits.
The prefix can contain from 0 to 4 digits, and is inserted in front of the digits dialed by the
caller. This allows the caller to dial a single digit and be routed to devices that have normal
multi-digit extension numbers.
Automated
Attendant - RAD
Operation
RAD operation is similar to the RADs in the ACD TELEMARKETER application. The
Automated Attendant feature uses the Auto-Attendant group as an enhanced recording
group so the basic recording group features apply.
Automated
Attendant -
Resource
Allocation
Each call entering the Automated Attendant feature uses two primary resources: a RAD and
a DTMF Receiver. Usage differs between the two resources as follows. In the case of RADs,
every time a RAD becomes free an unlimited amount of that resource becomes available
because of the unlimited number of listen-only conferences that can be serviced by that one
RAD. When a receiver becomes free, however, only one piece of that resource becomes
available because only one caller can use the receiver at a time. Receiver availability
therefore becomes the primary resource limitation for the Automated Attendant feature.
Automated
Attendant -
Vacant Number
Routing
Handling of callers dialing a vacant number, such as an unassigned access code, is similar
to the illegal number handling described above. In the case of a vacant number, vacant
number routing is checked instead of illegal number routing.
Automatic
Number
Identification
(ANI) / Dialed
Number
Identification
Service (DNIS) on
Incoming Trunks
Allows the SX-200 ICP to identify Automatic Number Identification (ANI) numbers and
Dialed Number Identification Service (DNIS) numbers that are transmitted to the system on
an incoming trunk. ANI provides the telephone number of the calling party, while DNIS
provides the telephone number dialed by the calling party.
Automatic
Number
Identification
(ANI) on Outgoing
Trunks
Allows the system to identify a calling party on an outgoing trunk. The identifying information
consists of the calling party’s extension number which is transmitted (tones or pulses) on
the trunk, after the system has successfully dialed an external number on that trunk.
Table 6: Features supported by SX-200 ICP (continued)
Feature Description
Page 8 of 42