Specifications

Applications
73
Applications
In the SX-200 ICP system, groups of features have been combined into feature packages
designed to meet the specialized needs of small to medium size enterprises. In addition to
these feature packages, you can purchase a set of applications that provide superior voice
capabilities.
For information, refer to
• “Feature packages” on page 73.
• “Embedded applications” on page 76.
• “Applications” on page 81.
Feature packages
• “ACD TELEMARKETER” on page 73
• “Centralized Voice Mail” on page 74
• “Hotel/Motel” on page 74
• “MiteI Express Messenger” on page 74
• “Property Management System” on page 75
• “Station Message Detail Recording” on page 75
• “Tenanting” on page 76
• “Traffic Measurement and IP Trunk Performance” on page 76
ACD TELEMARKETER
The ACD TELEMARKETER
®
application is a purchasable option.
The ACD TELEMARKETER application is an advanced Automatic Call Distribution (ACD)
system that is fully integrated with the SX-200 ICP system, and designed with the power and
performance needed to ensure satisfaction in the most demanding call center environments.
For maximum efficiency, all ACD personnel use Mitel 5000-series IP telephones,
Superset 4015, Superset 4025, Superset 4125, Superset 4150, Superset 430, Superset 420,
and Superset 410 telephones programmed with special displays and softkeys.
The heart of the ACD TELEMARKETER feature is the ACD PATH, an innovative call routing
design that guides incoming calls through the system. The ACD TELEMARKETER feature also
uses predictive overflow to keep call queueing time to a minimum.
The ACD TELEMARKETER feature includes real-time displays via standard asynchronous
datasets and ASCII terminals. Thirteen displays encompass every area of the ACD operation.
The purchasable option, Maximum ACD Agents, enables the maximum number of ACD agents
that can be logged in concurrently. This maximum number is from 0 through 100, in increments
of 5.