INSTALLATION AND MAINTENANCE GUIDE
NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by MITEL or any of its affiliates or subsidiaries. MITEL and its affiliates and subsidiaries assume no responsibility for any error or omissions in this document.
Table of Contents Chapter 1: About this Guide About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Who this guide is for . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Symbols used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Where to find more information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
OPS Manager Installation and Maintenance Guide Enabling optional software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Uninstalling software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Scheduling automatic system reboots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 About the Mitel® Service Recovery Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Client workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Mitel 3300 ICPs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Mitel SX-2000 LIGHT PBXs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Integrated Directory Service server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Chapter 1 About this Guide
OPS Manager Installation and Maintenance Guide 2
About this Guide About this guide OPS Manager provides system and network management for SX-2000® systems and Mitel® 3300 Integrated Communications Platform (ICP) systems across an ethernet local-area-network (LAN).
OPS Manager Installation and Maintenance Guide Where to find more information Introducing OPS Manager - provides an overview of the OPS Manager features. OPS Manager Online Help - provides instructions on how to perform network administration; telephone directory management; alarms management; moves, adds & changes; and use the integrated directory services and Mitel NuPoint Messenger™ options. A printable version (.
Chapter 2 Installation and Configuration
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Installation and Configuration Introduction This chapter provides instructions on how to • Install an OPS Manager platform (integrated solution) • Install OPS Manager software on an existing platform (software-only solution).
OPS Manager Installation and Maintenance Guide Figure 1: Typical OPS Manager configuration 8
Installation and Configuration Software-only package OPS Manager is a software application that you install on your own server or workstation. The OPS Manager application and software options (for example, Integrated Directory Services) are protected by a Security Access Module and an OPS Activation Key (passcode). The SAM and OPS Activation Key are shipped with the system software. The SAM provides the OPS Manager platform with a unique System Identifier.
OPS Manager Installation and Maintenance Guide Installing the OPS Manager server To install the OPS Manager server, you must complete the following tasks: ; Install the server platform. Note: Before installingOPSManager, verify that yourWindowsTMPor TEMPsystemvariables have been defined to an absolute path (for example, C:\WINDOWS\TEMP or C:\WINDOWS\TMP). If these variables are set to a relative path (for example, \TEMP or \TMP), installation problems may occur.
Installation and Configuration Install the server platform To install the server you must unpack the platform components, position the server unit, connect the components, and power up the platform. Unpack the platform components Acclimatize the equipment before unpacking it. Before you unpack the OPS Manager platform, let the unopened cartons sit at room temperature for at least 24 hours. • Handle the hardware components with care. • Collect all product documentation and warranties.
OPS Manager Installation and Maintenance Guide Connect the SAM The security access module (SAM), which connects to the rear panel of the server, provides the OPS Manager system with a System Identifier (ID) code. The System ID code, in combination with an OPS Activation Key, enables the OPS Manager software and software options. You will enter the OPS Activation Key when you install the OPS Manager software or when you enable new software options. For more information, see Load the OPS Manager software (p.
Installation and Configuration Figure 2: Connecting the SAM to a parallel port Tip: You can connect any parallel-port device to the SAM. • If the server to which you are connecting the SAM has a USB port, connect the SAM to the USB port as shown in Figure 3.
OPS Manager Installation and Maintenance Guide Figure 3: Connecting the SAM to a USB port 14
Installation and Configuration Connect the server to the TCP/IP LAN Connect the LAN cable to the ethernet card in the server (see Figure 4). Figure 4: Connecting the server to the LAN Power up the server platform To power up the platform 1. Turn on the monitor power switch. 2. Turn on the server power switch. Install the required supporting software on the server Install the Microsoft Windows operating system software on the C: drive. Refer to Supported software versions (p.
OPS Manager Installation and Maintenance Guide Configure the OPS Manager server Before you configure the OPS Manager server onto the LAN, ensure that a Mitel Regional System engineer or Mitel North American System engineer has profiled your LAN. To install or reconfigure TCP/IP, you will need the • Internet (IP) address of the OPS Manager server. Each device on a network has a unique 32-bit number, for example: 192.135.2.32.
Installation and Configuration Program the FTP user account and password You must program a user account and password for the FTP services. FTP is used to transfer data between OPS Manager and the network element. For example, to perform a data save or data restore from an OPS Manager, you must enter the account user name and password for the FTP services.
OPS Manager Installation and Maintenance Guide Figure 5: User Manager window (Windows NT) 2. From the User menu, click Select Domain; then, in the domain box, enter the name of the OPS Manager server, and click OK. 3. From the User menu, click New User. In the User Properties window, assign a user account and password for the FTP services. Ensure that the Password never expires check box is selected.
Installation and Configuration Figure 6: User Properties window (Windows NT) 4. After you have created the FTP account, highlight the account. Then, from the Policies menu, click User Rights. Verify that the account has rights to log in locally. Assign domain accounts to OPS Groups You must assign domain accounts to the OPS Manager Groups (MitelOPSMGR1 to MitelOPSMGR6). See Setting security access privileges (p. 65) for information about access privileges available to each group. 1.
OPS Manager Installation and Maintenance Guide Figure 7: Local Groups Properties window (Windows NT) 3. Click Add, and add your users and groups. Configure FTP and WWW services The procedures for IIS3 and IIS4 are different. For IIS3 1. Click Start, point to Programs, point to Microsoft Internet Server (Common), and then click Internet Service Manager. 2. Double-click on the computer for the FTP services. The FTP Services Properties window opens. 3.
Installation and Configuration Figure 8: Configuring FTP Services (Windows NT) 1. Click OK. 2. Double-click on the computer for the WWW services. The WWW Services Properties window opens. 3. Ensure that “Allow anonymous connections” check box is selected (see Figure 9).
OPS Manager Installation and Maintenance Guide Figure 9: Configuring the WWW services (Windows NT) 4. Click OK. For IIS4 1. Click Start, point to Programs, point to Windows NT 4.0 Option Pack, point to Microsoft Personal Web Server, and then click Internet Service Manager. 2. Right-click on the site for the FTP services and then click Properties. The FTP Site Properties window opens. 3. Click the Security Accounts tab. 4. Ensure that the “Allow Anonymous Connections” check box is selected. 5.
Installation and Configuration Figure 10: Configuring FTP Site Properties (Windows NT) 1. Click OK. 2. Right-click on the site for the Web services and then click Properties. The Web Site Properties window opens. 3. Click the Directory Security tab. 4. Under Anonymous Access and Authorization Control, click Edit. 5. Ensure that “Allow Anonymous Access” check box is selected (see Figure 11).
OPS Manager Installation and Maintenance Guide Figure 11: Configuring the Web site properties (Windows NT) 6. Click OK. Set up FTP and WWW user account and services (Windows 2000) Note: The SX2000 file must allow mnms read/write/execute/modify properties to allow ftp backups to proceed.
Installation and Configuration Program the FTP user account to support FTP services 1. Click Start, click Programs, click Administrative Tools, and then click Computer Management. 2. Click Local Users and Groups. 3. Click Users . Figure 12: Local Users and Groups window (Windows 2000) 4. Click Action. 5. Click New User.
OPS Manager Installation and Maintenance Guide Figure 13: Adding a New User (Windows 2000) 6. Complete the user information and click Create. Assign Domain Accounts to OPS Manager Groups You must assign domain accounts to the OPS Manager Groups (MitelOPSMGR1 to MitelOPSMGR6). See Setting security access privileges (p. 65) for information about access privileges available to each group. 1. Click Start, click Programs, click Administrative Tools, and then click Computer Management. 2.
Installation and Configuration Figure 14: Local Properties window (Windows 2000) 5. Click Add and add your users and groups. 6. Click OK. Configure FTP and WWW services 1. Click Start, click Programs, click Administrative Tools, and then click Internet Service Manager. 2. Right-click on the site for FTP services, and click Properties. The FTP site properties window opens. 3. Click the Security Accounts tab.
OPS Manager Installation and Maintenance Guide 4. Ensure that the “Allow Anonymous Connections” check box is checked and the “Allow only Anonymous Connections” check box is not checked. Figure 15: FTP Site Properties window (Windows 2000) 5. Click OK. 6. Right-click on the site for Web Services, and click Properties. The Web Site properties window opens. 7. Click the Directory Security tab. 8. Under Anonymous Access and Authorization Control, click Edit.
Installation and Configuration 9. Ensure that the “Allow Anonymous Connections” check box is checked. Figure 16: Web Site Properties window (Windows 2000) 10. Click OK.
OPS Manager Installation and Maintenance Guide Set up FTP and WWW user account and services (Windows XP Professional) Note: The SX2000 file must allow mnms read/write/execute/modify properties to allow ftp backups to proceed. Before you begin Windows XP Professional has two Start menu interfaces. To change the interface 1. Right-click the desktop toolbar (to the right of the Start button), and click Properties. 2. Click the Start Menu tab. 3.
Installation and Configuration Figure 17: Local Users and Groups window (Windows XP Professional) 3. Click Action, and then click New User....
OPS Manager Installation and Maintenance Guide Figure 18: New User window (Windows XP Professional) 4. Complete the user and password information as shown in Instruction 18, and click Create. Assign Domain Accounts to OPS Manager Groups You must assign domain accounts to the OPS Manager Groups (MitelOPSMGR1 to MitelOPSMGR6). See Setting security access privileges (p. 65) for information about access privileges available to each group. 1.
Installation and Configuration Figure 19: Mitel OPS Manager Group Properties window (Windows XP Professional) 4. Click Add, and add users or groups to the MitelOPSMGRx group. 5. Click OK. Configure FTP and WWW services 1. For the Start menu interface, click Start, click Control Panel, double-click Administrative Tools, and then double-click Internet Information Services.
OPS Manager Installation and Maintenance Guide 4. Right-click on the FTP site that will be used for OPS Manager, and then click Properties. The FTP site properties window opens (see Figure 19). 5. Click the Security Accounts tab. 6. Ensure that the Allow Anonymous Connections check box is selected and the Allow only anonymous connections check box is cleared. Figure 20: FTP Site Properties window (Windows XP Professional) 7. Click OK. 8.
Installation and Configuration Figure 21: Authentication Methods window (Windows XP Professional) 13. Click OK. Connect the network elements to the LAN The LAN connects to each SX-2000 LIGHT PBX main control plane through an MCIIIe card. The LAN connects to the MCIIIe cards through 10 base -T cable and RJ-45 connectors. For instructions on how to connect an SX-2000 LIGHT PBX to the LAN, refer to Ethernet Upgrade Kit Installer’s Guide.
OPS Manager Installation and Maintenance Guide Install the Java Plug-in The Java Plug-in by Sun Micro-Systems improves the performance of the OPS Manager application in the browser. The Java Plug-in software is shipped on the OPS Manager CD-ROM. Ensure that your client PCs have browsers that support the required Java Plug-in. See Client workstation (p. 92) for details. If you are upgrading OPS Manager, you must update the Java Plug-in that is installed on the client stations.
Installation and Configuration 6. Click Advanced. The Edit File Type dialog box opens. 7. Select open from the “Actions” list. 8. Click Edit. The “Editing action for type: . . . . “ dialog box opens. 9. Clear the Use DDE check box. Use DDE 10. Click OK. 11. Close the Edit File Type and Options dialog boxes.
OPS Manager Installation and Maintenance Guide 3. Click Assign. The Assign Port Dialog box opens. 4. Select VT100 or Pager. 5. Click OK. 6. Click Configure. The Device Manager window opens. - Expand Ports (COM & LPT). - Double-click Communications Port (COM1). - Click the Port Settings tab. - Enter the required setting, or keep the default setting. - Click OK. - Close the Device Manager window. - In the OPSManager Serial Port Assignment window, click OK.
Installation and Configuration Note: If you are not using a Microsoft browser, use a forward slash. For example: NT domain/user name. 3. If you receive dialog boxes, read the information, and click Grant. The OPS Manager Log In window appears. Figure 23: OPS Manager Log in window 4.
OPS Manager Installation and Maintenance Guide • - click on the OPS Client JAR link and the File Download dialog box will appear, and - click Save and specify a location to save the JAR file to a local or network drive. OR - click the OPS Server Page link under URL Launch to save the JAR file to a URL location.
Installation and Configuration Configure the network elements In order to retain any changes to either the User Name or Password fields, do not reset or reboot the 3300 ICP for a minimum of five minutes after the modifications have been made. Any modifications may not be retained if the 3300 ICP is reset or re-booted before this time period has elapsed. The network element communicates its alarms (UDT messages) directly to the OPS Manager server through the ethernet LAN.
OPS Manager Installation and Maintenance Guide 7. In the User Name field enter your element user name; in the Password field enter your password. You must complete these fields for System Management access and SMDR logs transfers (along with ACD and db backup). Your user name and password must have INSTALLER level access. 8. If the PBX belongs to a cluster, click the Portable Directory box and enter the CEID index number. 9. In the Connection field, choose Ethernet and click Settings.
Installation and Configuration Load and distribute the network element software Typically a new installation of OPS Manager software also includes an upgrade of the operating software on the network elements. The SX-2000 LIGHT operating software for the network elements is shipped on a CD-ROM. You must load this software onto the OPS Manager platform and then distribute the software to the network elements.
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Chapter 3 Routine Maintenance
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Routine Maintenance Is the managed network healthy? ; OPS Manager server hard drive backed up on network drive ; OPS Manager database backed up on tape (or DAT drive) ; Network element’s customer databases backed up (DATA SAVE) ; No alarms at network elements ; Regular alarm audits scheduled ; Alarm thresholds set ; Telephone directories are synchronized ; Telephone directory synchronizations are scheduled ; Directory service database and OPS Manager database are synchronized (IDS option only) ; Directory
OPS Manager Installation and Maintenance Guide 7. Ensure that regular Directory Service synchronizations are scheduled. See Integrated Directory Services in the OPS Manager online help. 8. Ensure that regular collections of unused directory number and unused circuits are scheduled. 9. Resolve all detained user update directory entries and any failed telephone directory entry propagations. See Moves, Adds & Changes and Telephone Directory Management in the OPS Manager online help. 10.
Routine Maintenance Loading OPS Manager software To perform the software installation, you need • Windows Administration rights • Your user name and company name • Your OPS Activation Key The security Access Module (SAM) must be connected to the OPS Manager server to enable installation and operation of the OPS Manager software. (See Connect the SAM, p. 12 for more information.
OPS Manager Installation and Maintenance Guide To load the OPS Manager software 1. Log into Windows with Administration rights. 2. Exit all Windows programs. 3. Insert the OPS Manager CD-ROM disk in the CD-ROM drive. 4. Open Explorer and double-click the OPSSetup.exe file in the root directory of the CD-ROM drive. The installation program verifies that the server has the required software installed, and that the SAM is connected.
Routine Maintenance Tip: To view what software options will be installed, click Custom. The Select Components dialog box (see Figure 24) shows the optional software components and software options that are available. Select the components that you want to install. If you select Expect, you can choose not to install the help files by clicking the Change button. Tip: To re-install software components (for example, Oracle), click Custom. Then select the optional components that you want to install.
OPS Manager Installation and Maintenance Guide Tip: If the WWW Service is running, you will be prompted to stop the service. Click Yes to stop the service. The WWW service will be restarted automatically after the installation is complete. If you do not stop the service you may have to restart Windows after the installation is complete. 10. The OPS Manager installation program will automatically install the Expect for Windows program if it is not already installed. 11.
Routine Maintenance Novell: name of any organization units (ou’s) and the name of the organization in your NDS tree from Novell® eDirectory • Host names of the OPS Manager servers (maximum of 10). • If you have purchased the Mitel Mail Administration option, you will also require the names of the Mitel Mail server containers. To install the Integrated Directory Services option 1. Read the Welcome dialog box; click Next. 2.
OPS Manager Installation and Maintenance Guide For Lotus Notes, you specify the path to the default container. For example Example 1: John Smith/Mitel/ where cn =John Smith and o=Mitel Example 2: John Smith/Kanata/Mitel where cn =John Smith, ou =Kanata, and o= Mitel For Novell eDirectory, you specify the path to the default container using the names of any organization units and the organization in your NDS tree.
Routine Maintenance Tip: The Search Base identifies the location that the OPS Manager application searches for new entries during a synchronization event. 6. In the "MitelMail Server Container" dialog box, specify the location on the directory server where this OPS Manager should read the Mitel Mail data. Tip: The “MitelMail Server Container” identifies the location where OPS Manager reads the Mitel Mail data during a synchronization event or full propagation.
OPS Manager Installation and Maintenance Guide 8. Enter the following information for the OPS Manager user account: For Active Directory, Microsoft Exchange, and Lotus Domino enter the • Domain, • Username • Password. Then, click Next. For Novell eDirectory, enter the following information: • Distinguished Name (for example, ch=,o=organization) • Password Then, click Next. 9. Review your settings. Then, click Next to begin copying the files to the OPS Manager server.
Routine Maintenance Enabling optional software To purchase software options, such as Integrated Directory Services, call the Mitel Order Desk, provide them with your System Identity Code, and order the desired options. The Mitel Order Desk will provide you with a new OPS Activation Key that allows you to enable the options. To determine your System Identity Code. 1. On the Help menu, click About OPS Manager. The About OPS Manager window opens. 2. Note your System ID.
OPS Manager Installation and Maintenance Guide Uninstalling software To uninstall the OPS Manager software 1. Click Start, click Settings, and then click Control Panel. 2. Double-click the Add/Remove Programs icon. 3. Select the following software from the list as required: • Mitel OPS Manager • OPS Oracle • Expect • SX-2000 PBX software for ASD (for example, Q10.11) 4. Click Add/Remove. 5. Click Yes to confirm. The unInstallShield removes the software.
Routine Maintenance Figure 26: Reboot Scheduler 2. Click the Schedule check box. 3. Click the desired day(s) of the week. 4. Enter the time in 24-hour format. 5. Click the Message check box. In the Display box, type the message that you want displayed on the screen before the reboot occurs. Enter the length of time (0 to 3600 seconds) that you want this message displayed before the system reboots.
OPS Manager Installation and Maintenance Guide To disable a scheduled reboot 1. Clear the Reboot check box. 2. Click OK. To disable the displayed message 1. Clear the Display check box. 2. Click OK. To disable automatic log on 1. Clear the Automatically log on as check box. 2. Click OK. After the scheduled reboot, the system will not automatically log on; instead, the standard logon prompt (Press Ctrl-Alt-Delete to log on) is displayed.
Routine Maintenance About the Mitel Service Recovery Manager Each time you start the OPS Manager server, it automatically starts the Service Recovery Manager (SRM) service. This service initiates a guardian process (SRMGUARD.EXE) that interfaces with the Windows Service Control Manager (SCM) to • Start up and shut down services in a specific order, and • Continuously monitor the performance of critical applications.
OPS Manager Installation and Maintenance Guide Using the Mitel Service Recovery Manager From the Mitel Services Recovery Manager application, you can • Check the status of the service • Set the refresh interval (how frequently the window information is updated) • Install and remove Service Recovery Manager configuration files • Guard and unguard services • Start and stop the guardian • Configure the guardian • Start and stop individual services • Start and stop all services together • Chan
Routine Maintenance Do not make changes to Guardian (for example, installing or removing services, guarding or unguarding services, starting or stopping the guardian) unless you are instructed to do so by Mitel Product Support. Figure 27: Mitel Service Recovery Manager About service dependencies Dependent and Interdependent services are restarted only after all services in their dependency list have been started.
OPS Manager Installation and Maintenance Guide Starting and stopping services You can start and stop the services that are listed in the window. If you stop a service that other services depend on, then those services will also be stopped. If you start a service that depends on other services, then those services will be started in the correct sequence. To start or stop a service 1. Click on the service. 2. On the Subsystems menu, click Start or Stop.
Routine Maintenance Setting security access privileges There are six security levels using Windows Local Groups on the OPS Manager Server. Local users, Domain users and Domain GLOBAL groups from trusted domains can be included in these LOCAL groups. Local group membership determines the security level of a user. Assign each OPS Manager user with only one level of security access (for example: MitelOPSMGR1).
OPS Manager Installation and Maintenance Guide Table 1: Security Access Privileges (continued) Mitel OPSMG R1 Mitel OPSMG R2 Mitel OPSMG R3 Mitel OPSMG R4 Mitel OPSMG R5 Mitel OPSMG R6 Network Elements no no no no no yes Directory Server no no no no no yes Network Elements no no no no no yes Directory Server no no no no no yes Portable Directory Group Setup yes no yes no no yes Distribution List Setup yes no yes no no yes Export Setup yes yes yes no yes
Routine Maintenance Table 1: Security Access Privileges (continued) Mitel OPSMG R1 Mitel OPSMG R2 Mitel OPSMG R3 Mitel OPSMG R4 Mitel OPSMG R5 Mitel OPSMG R6 yes yes no yes no yes Demand Paging yes no no yes no yes Device Configuration yes no no yes no yes Service Configuration yes no no yes no yes Maintenance Terminal Access yes yes yes yes yes yes Maintenance Task Scheduler yes no no no no yes Scheduled Events Viewer yes yes yes yes yes yes OPS Manager
OPS Manager Installation and Maintenance Guide Printing maintenance information from network elements Information from remote network elements can be viewed and printed from the OPS Manager station. The output is stored in a temporary file. After all the output has been collected, the file is sent to the printer. The following guidelines apply: • The behavior is NOT exactly the same as when printing the output through the auxiliary port on-site.
Routine Maintenance PrintSys Info: SHOW PRINT ------------------------------------------------------------------------------------------PORT NAME TYPE BAUD JOBS ACTIVE JOB FILE NAME LPR3 auxiliary 1200 1 6 6 *.FORMS.FP0001 ---------------------------------------------------------------------------------------------------6. Enter ENABLE PRINT to print the form. The following message is displayed in the lower half of the maintenance session window: Auxiliary port (LPR3) mode.
OPS Manager Installation and Maintenance Guide 7. Route the file to LPR3’s print job queue by entering PRINT ∗.MAINTENANCE.SESSION_LOG /PORT LPR3 The maintenance session window displays: PrintSys Info: Queued Job 15 Port LPR3 File ∗.MAINTENANCE.SESSION_LOG 8.
Routine Maintenance The printed output has the following layout: ------------------------------------------------------------------------------PRINTSYS JOB : 15 1981-MAR-30 10:18:12 MO ------------------------------------------------------------------------------- SYSTEM : PRINTER FILE NAME COPIES : LPR3 : *.MAINTENANCE.SESSION_LOG : 1 PRINT PLANE : A (ACTIVE) FILE PLANE : A 1981-MAR-30 10:16:08.08 MON Session logging started, using file - *.MAINTENANCE.
OPS Manager Installation and Maintenance Guide 4. Use the LOGSYS READ command to specify the type of logs needed and store them into a temporary file. In the following example the 5 latest maintenance logs are being stored into the file ∗.logs.tmp. LOGSYS READ MAINTENANCE INTO ∗.logs.tmp NEWEST 5 The maintenance port responds with: LOGSYS info: READ completed for MAINTENANCE log with 5 entries. 5. Route the file to LPR3’s print job queue. PRINT ∗.logs.
Routine Maintenance 9. From the Specific menu, click Capture off. The printed output has the following layout: -----------------------------------------------------------------------------PRINTSYS JOB : 35 1981-MAR-31 11:15:28 TU ------------------------------------------------------------------------------ SYSTEM : PRINTER FILE NAME COPIES : LPR3 : *.LOGS.
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Chapter 4 Troubleshooting and Repair
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Troubleshooting and Repair Power down and power up procedures Powering down the server 1. Close any system management sessions (for example: SX-2000 maintenance sessions or 3300 ICP system managment sessions) 2. Ensure that you have an up-to-date backup of the OPS Manager database on floppy. See Network Administration in the OPS Manager online help. Exit the OPS Manager application. If you do not shut down properly, file corruption could occur.
OPS Manager nstallation and Maintenance Guide Correcting OPS Manager database errors To restore backed up OPS Manager data to the OPS Manager database 1. Access the OPS Manager application. 2. On the Utilities menu, point to Restore and then click OPS Manager Data. The Restore - OPS Manager Data window opens. 3. In the Restore window, move the pointer to the Restore from list and select Floppy or Hard Disk as the backup medium from the menu. 4. Click Restore.
Troubleshooting and Repair Checking the OPS Manager services On OPS Manager systems, you check the status of the OPS Manager services from the Mitel Service Recovery Manager. To start the Service Recovery Manager 1. Open the Mitel Service Recovery Manager application. See Opening the Mitel Service Recovery Manager application (p. 62). This application lists the status of the Mitel services. 2. Ensure that the state and start mode of each Mitel Service is as listed in Table 2.
OPS Manager nstallation and Maintenance Guide Recovering from a corrupted hard disk If you have a recent backup of the server hard drive on a network drive, you can restore the server software to a replacement hard drive. If the hard drive is faulty, replace the hard drive; then, restore the server software.
Troubleshooting and Repair Enhancing alarms paging delivery time To determine whether better performance is possible, first determine whether the problem is within the control of the OPS Manager station (the problem could be at the service provider’s end). Isolate and possibly rectify the problem as follows: Determine the frequency at which pages are being generated (the logs viewer will help to quantify this).
OPS Manager nstallation and Maintenance Guide Field-replaceable units For a listing of field-replaceable units, please consult the Mitel Price List. Replacing the security access module (SAM) The SAM, which is attached to the parallel port or the USB port of the server, is programmed with a site-specific System Identity code. This System Identity code, in combination with your OPS Activation Key, enables your software options.
Appendix A File Structure
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File Structure OPS Manager file structure The OPS Manager files are installed in the following directories c:\Program Files\Mitel\OPSManager\ .\Bin Contains all application binaries that do not need to be placed in the Windows System32 directory. .\Bin\JRE Location of the version of the Java Runtime Environment (JRE) that is known to work with OPS Manager. .\Data Location of OPS Manager database backups (backupmnms.tar), data saves, data restores, DBMS Saves, DBMS downloads, log files, and so forth.
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Appendix B Platform Requirements
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Platform Requirements External software dependancies The following table lists the software versions that OPS Manager supports. Table 3: Supported software versions OPS Manager 6.9 required version Comments External Software Oracle Java Runtime Environment COMM-DRV/Lib 7.3.3 1.4.2_02 Must align with version used by ESM to manage 3300 ICPs. V20.0 Expect 5.2 TCL/TK 8.0 Powerp32.dll 2.
OPS Manager Installation and Maintenance Guide Table 3: Supported software versions (Continued) OPS Manager 6.9 required version Comments External Software Dependencies (Client) Windows NT workstation 4.0 SP6a Windows 2000 Professional SP2 Windows XP Professional SP1 Netscape Communicator 4.79, 6.2 or later Internet Explorer Requires Microsoft Peer Web Services or Personal Web Server 4. 5.01, 5.5 SP2, or 6.0 (Page 2 of 2) Tip: Specifications are subject to change without notice.
Platform Requirements • Lotus Notes/Domino 5.09a For the OPS Manager client, one of the following browsers is required: • Microsoft Internet Explorer 5.01 (for managing SX-2000 systems only) • Microsoft Internet Explorer 6.0 or 5.5 with Service Pack 2 (for managing SX-2000 and 3300 ICP systems) • Netscape Communicator 4.79 or 6.2 or later (for managing SX-2000 systems only). See Table 3, Supported software versions (p. 89).
OPS Manager Installation and Maintenance Guide Local area network • IEEE 802.3 • 10 Mbs Ethernet interface • 10 MB Ethernet connection for each SX-2000 LIGHT system control plane and one for the OPS Manager for Windows NT server • Static IP address for each element in the network. Redundant SX-2000 LIGHT systems require an IP address for each MCIIIe control card • Static IP address for the OPS Manager server.
Platform Requirements Hardware (minimums) • 10 Mbs Ethernet interface or a modem • Pentium 133 Mhz • 64 MB RAM Mitel 3300 ICPs Software • 3300 ICP, Release 3.2 UR 2.0 or later • Microsoft Internet Explorer 5.5 or later Mitel SX-2000 LIGHT PBXs Software • LIGHTWARE™ 30, Release 1.0 R1.0 or later • PBX software options are enabled (see the Introducing OPS Manager Guide for a table of the required SX-2000 system software options).
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Appendix C Glossary
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Glossary Glossary Automated software distribution: Software upgrades can be distributed to networked PBXs automatically. Maintenance personnel are not required on site to monitor or interact with the procedure. Cluster element identifier (CEID): A unique number that identifies each network element within a cluster network. Element or network element: A PBX in the network, which is managed from the OPS Manager station. Home element: The element (PBX) that the user’s device is connected to.
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Index A Accounts, for OPS 16 Active Service Pages 50 Address gateway 16 internet 16 Administration rights, NT 49 Applet file, downloading to clients 36 Audience, of guide 3 C CDE printing forms 68 CD-ROM disk 49, 52 Changing a password 80 Checking services 79 Checklist, of network health 47 Client station, platform requirements 92 Clocks, element 47 Commands enable print 69 logsys read 72 session end 69 session start 69 show print 68, 70 Configurations, managed by OPS 7 Configuring management domain 16 ne
OPS Manager Installation and Maintenance Guide H Hard disk failure, recovery 80 Health, checklist 47 Help, provided on-line, 4 host names 16 I IDS server, platform requirements 93 IDS, as option 9 IEEE 802.
Index Platform installing 11 power down 77 power up 77 requirements 11, 87 unpacking 11 Platform requirements client station 92 IDS server 93 Pointer symbol, meaning of 3 Portable directory box 42 Ports, assigning serial ports 37 Powering down and up procedures 77 Primary node ID 41 Printing CDE forms 68 logs 71 LPR3 printer 68 maintenance information 65 session logs 69 VT100 printing rate 68 Programming FTP password 17, 24 Progress and error messages 80 R Recipients folder 53, 55 Recovering, from a corrup
OPS Manager Installation and Maintenance Guide Subnet mask 16 SX-2000 software load 9 software options 9 Symbols, meaning of 3 Synchronization directory service 48 telephone directory 47 System option assignment form 41 T TCP/IP protocol 9 Telephone Directory Management 80 Telephone Directory synchronizations 47 Timer, inactivity 80 Turn-key platform installing 10 unpacking 11 102 U Unpacking the platform 11 Upgrades 9 Upgrading software 48 URL, for Java Plug-in 36 User accounts, for OPS 16 V VT100 prin
