TECHNICIAN’S HANDBOOK LIGHTWARE 19, RELEASE 3.
Technician’s Handbook NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Table of Contents Chapter 1 - Introduction About This Handbook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Purpose of This Handbook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Who This Handbook is For . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Symbols Used in This Handbook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Important Safety Instructions . . . . . . . . . . . . . . . . . . .
Technician’s Handbook Trunk SMDR Records Field Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Chapter 3 - Troubleshooting and Repair Identifying Faults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Flowchart 1: Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Flowchart 2: System Is Not Booting . . . . . . . . . . . . . . . . . . . . . . . . . . . . Flowchart 3: An Alarm Is Present . . . . . . . . . . . .
Table of Contents General Signaling & Supervision Concepts . . . . . . . . . . . . . . . . . . . . . . 73 Loop Start Line/Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Ground Start Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Direct Inward Dial (DID)/Loop Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Ear & Mouth (E&M) Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Technician’s Handbook Registering IP Phones (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Programming Symbol MiNET Wireless Phones (Optional) . . . . . . . . . . . . . Install Symbol NetVision MiNET Phone Administrator Tool . . . . . . . . . Programming a Circuit Descriptor for Hotel/Motel and ACD Datasets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Programming the PMS Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents SX-200 EL/ML Peripheral Interface Card Slot Assignments . . . . . . . . . 210 Adding a PKM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238 PKM to an Attendant Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241 Chapter 6 - Maintenance Commands Basic Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Entering Command Sequences . . . . . . . . . . . . . . . . . . . . . . .
Technician’s Handbook Figures Figure 1: Figure 2: Figure 3: Figure 4: Figure 5: Figure 6: Figure 7: Figure 8: Figure 9: Figure 10: Figure 11: Figure 12: Figure 13: Figure 14: Figure 15: Figure 16: Figure 17: Figure 18: Figure 19: Figure 20: Figure 21: Figure 22: Figure 23: Figure 24: Figure 25: Figure 26: Figure 27: Figure 28: Figure 29: Figure 30: Figure 31: Figure 32: Figure 33: Figure 34: Figure 35: Figure 36: Figure 37: Figure 38: Figure 39: viii SX-200 ELx Cabinet ...................................
Table of Contents Tables Table 1: Table 2: Table 3: Table 4: Table 5: Table 6: Table 7: Table 8: Table 9: Table 10: Table 11: Table 12: Table 13: Table 14: Table 15: Table 16: Table 17: Table 18: Table 19: Table 20: Table 21: Table 22: Table 23: Table 24: Table 25: Table 26: Table 27: Table 28: Table 29: Table 30: Table 31: Table 32: Table 33: Table 34: Table 35: Table 36: Table 37: Firmware Commands ................................................................
Technician’s Handbook Table 38: Table 39: Table 40: Table 41: Table 42: Table 43: Table 44: Table 45: Table 46: Table 47: Table 48: Table 49: Table 50: Table 51: Table 52: Table 53: Table 54: Table 55: Table 56: Table 57: x Copper Interface Ports ............................................................. 213 Maintenance Module Port ........................................................ 214 T1 or PRI Trunk Port (J5 and J6, BCC III and PRI Faceplates) .................................
Figure 1: Figure 2: Figure 3: Figure 4: Figure 5: Figure 6: Figure 7: Figure 8: Figure 9: Figure 10: Figure 11: Figure 12: Figure 13: Figure 14: Figure 15: Figure 16: Figure 17: Figure 18: Figure 19: Figure 20: Figure 21: Figure 22: Figure 23: Figure 24: Figure 25: Figure 26: Figure 27: Figure 28: Figure 29: Figure 30: Figure 31: Figure 32: Figure 33: Figure 34: Figure 35: Figure 36: Figure 37: Figure 38: Figure 39: SX-200 ELx Cabinet ......................................................................
Table 1: Firmware Commands ....................................................35 Table 2: Summary of Fields in Trunk SMDR Records ................42 Table 3: Main Control Card Error Code Summary ......................56 Table 4: SX-200 SPINE Maximum Receiver Combinations Available 68 Table 5: Maximum Number of T1 Trunk Cards Prior to LIGHTWARE 18 72 Table 6: Loop Start Line/Trunk Summary ...................................74 Table 7: Ground Start Trunk Summary .......................................
Table 35: BRI Port to Tip/Ring Assignment .................................211 Table 36: SFT Port (J7) ...............................................................212 Table 37: Music-on-Hold/Pager Unit Pinouts ..............................212 Table 38: Copper Interface Ports ................................................213 Table 39: Maintenance Module Port ...........................................
Chapter 1 Introduction
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Introduction About This Handbook Purpose of This Handbook This handbook provides Quick reference to maintenance commands Abbreviated instructions for frequently used procedures Programming aids Troubleshooting flowcharts Installation information. Who This Handbook is For This handbook is for a certified technician.
Technician’s Handbook Important Safety Instructions WARNING: Failure to follow all instructions may result in improper equipment operation and/or risk of electrical shock. See MITEL® document PN 56004737, Safety Instructions, for general safety information. The Safety Instructions document is packaged with each system. Where You Can Find More Information See the MITEL SX-200® EL/ML Technical Documentation for more information.
Introduction Configurations SX-200 EL System The SX-200 EL system contains one control cabinet with the following components: A Main Control Card IIIEL (MCC IIIEL) or Main Control Card IIIELx (MCC IIIELx) in slot 12 One Bay Control Card (BCC II or BCC III) in slot 9 One Bay Power Supply Up to two Control Dual FIM Carriers (CFCII), Control Triple FIM Carriers (CFCIII), or Control Triple CIM (CTC) cards in slots 10 and 11 Up to 1 PRI card in unused slots 10 or 11 Up to two T1 Trunk car
Technician’s Handbook A seven cabinet system with a MCC IIIEL card and two CFCIII cards provides a system for low traffic configurations such as a hotel/motel environment. The SX-200 EL and the SX-200 ML systems use the SX-200 ELx cabinet for the main control cabinet and the peripheral cabinets. Located on the rear of the cabinet are connectors for T1 trunks (J5 and J6), connectors for PRI maintenance (J10 and J11), a printer port, a maintenance terminal, and the SFT (System Fail Transfer) control port.
Introduction Connectivity from the Main Control Cabinet The following cards with an interface module connect the main control cabinet to the peripheral bays. The Control FIM Carrier cards support fiber connectivity.The Control Triple CIM card and the PRI card support copper and fiber connectivity.
Technician’s Handbook As a guideline to achieve a P.0001 grade of service (one failure in 10,000 calls) for a bay connected via a Control Triple FIM Carrier, the recommended maximum calls/hour is 500 based on traffic tables. With a typical call hold time of 2 minutes and 12 seconds the total Erlang rate is 18.33 (660 CCS) for the whole bay. The half bay would therefore be 9.17 Erlangs (330 CCS) at 250 calls/hour. It is important that calls be evenly distributed across all bays.
Introduction Cabinet Configuration The SX-200 EL system can have a maximum of seven bays. Remember to program CDE Form 04, Options 71 and 72, to match the configuration. The BCC III and the BRI card require LIGHTWARE 18 Release 2.0 or greater. The BCC III, BRI card, PRI card, and Control Triple CIM card require the SX-200 ELx cabinet. In a main control cabinet: a FIM II or a CIM never goes on a BCC III, a FIM II or a CIM can go on a PRI card.
Technician’s Handbook If a T1 trunk card is installed in slot 10 of a bay, you cannot install a peripheral interface cards in slot 5; if a T1 trunk card is installed in slot 11, you cannot install a peripheral interface card in slot 6. T1 cards in slots 10 and 11 are seen by the software as slots 5 and 6. The two T1 links from the T1/E1 module on a BCC III card also occupy slots (in software) 5 and 6. The BCC III only supports one T1/E1 module.
Introduction SX-200 ML (RM) System The SX-200 ML (RM) system contains one control cabinet with the following components: A Main Control Card IIIML (MCC IIIML) in slot 12 One Bay Control Card (BCC II or BCC III) in slot 9 One Bay Power Supply One Control Dual FIM Carrier card, one Control Triple CIM card, or one PRI card in slot 10 Up to two T1 Trunk cards in unused slots 10 or 11 Up to eight Peripheral Interface Cards in slots 1 to 8.
Technician’s Handbook . When a SX-200 ML (FD) PBX has a second bay, the Control FIM Carrier is installed in slot 4 of the control cabinet and therefore reduces the number of ports to 84 in the control cabinet.
Introduction SX-200 LIGHT PBX The SX-200 LIGHT PBX consists of a Control cabinet with an MCC, a Control Resource card, two disk drives, and up to seven FIM carriers. Each 96-port digital peripheral bay (1 - 7) includes a Bay Control card (with attached FIM Carrier and FIM) and is connected to the Control cabinet by fiber cable.
Technician’s Handbook SX-200 IP Node You can connect up to two SX-200 IP Nodes to the SX-200 EL. The system requires one Control Triple CIM card (three onboard CIM circuits) in a 200 ELx Control Cabinet with a Main Control Card IIIELx. The following connections are required to configure the SX-200 IP Node: Connections between peripheral bays and the main control cabinet are made with standard CIM connections.
Introduction The configuration rules that apply to connecting standard peripheral bays to the control cabinet through CIMs also apply to connecting IP Nodes.
Technician’s Handbook SX-200 SPINE Peripheral Bay The SX-200 SPINE Peripheral Bay can be used with the SX-200 EL, SX-200 ML, and SX-200 LIGHT Control cabinets. Refer to SX-200 SPINE Peripheral Bay Module Assignment (page 179).
Introduction SX-200 DIGITAL 672-Port PBX The SX-200 DIGITAL 672-port PBX consists of a Control cabinet with control bay 0, and digital peripheral bays 1, 2, and 3 (96 ports each). Its peripheral cabinet contains digital bays 4, 5, 6, and 7 (96 ports each). Bay 0 includes an MCC, a Switch Matrix Card, and two floppy disk drives.
Technician’s Handbook SX-200 DIGITAL 336-Port PBX The SX-200 DIGITAL 336-port PBX consists of a Control cabinet with COMBO bays 1 and 2 (144 ports), and digital peripheral bays 3 and 4 (96 ports each). The COMBO bay includes an MCC and two floppy disk drives. There is no peripheral cabinet.
Introduction SX-200 DIGITAL 456-Port PBX The SX-200 DIGITAL 456-port PBX consists of a Control cabinet with COMBO bays 1 and 2 (144 ports), and digital bay 3 (96 ports). The COMBO bay includes an MCC and two floppy disk drives. The peripheral cabinet contains analog bay 4 (120 ports) and analog bay 5 (96 ports).
Technician’s Handbook SX-200 DIGITAL 480-Port PBX The SX-200 DIGITAL 480-port PBX consists of a Control cabinet with COMBO bays 1 and 2 (144 ports) and an analog bay 3 (120 ports). The COMBO bay includes an MCC and two disk drives. The peripheral cabinet contains analog bay 4 (120 ports) and analog bay 5 (96 ports).
Introduction LIGHTWARE 19 Software The following types of SX-200 systems support the LIGHTWARE 19 software SX-200 EL SX-200 ML (RM) SX-200 ML (FD). LIGHTWARE 17 and greater software are not available for the SX-200 LIGHT or the SX-200 DIGITAL systems. LIGHTWARE 18 introduced the MOSS System Option #102, Feature Level to obtain the new features that are offered with major releases. The feature level for LIGHTWARE 19 Release 2.0 is 3.
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Chapter 2 Routine Maintenance
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Routine Maintenance Is the System Healthy? System checklist ; No alarms present ; No database errors ; Backed-up database available for SX-200 EL/ML onto PC for SX-200 LIGHT/DIGITAL onto disks 25
Technician’s Handbook Checking a System for Alarms 1. Log onto the maintenance terminal and select Maintenance mode. Refer to Logging In (page 245) for instructions on how to log into a maintenance terminal. The Maintenance screen displays the version of system software and the system alarm status. 2.
Routine Maintenance Backing Up a Customer Database Keeping three backups allows you to go further back in time to find an error-free database. SX-200 EL/ML Backing up the database copies the database from memory to a file on the attached maintenance PC. Back up a database after you make changes to it. To back up the customer database, use the Maintenance screen in the Terminal or Hyperterminal Communication’s Package and proceed with the following steps: 1.
Technician’s Handbook SX-200 LIGHT/ DIGITAL To back up the customer database, from the Maintenance screen, do the following: 1. Select the following commands: SYSTEM COPY DATABASE The system verifies the data. The system prompts the user to insert new disks into drives A and B. 2. Insert the new disks into drives A and B. After inserting new disks, wait for 5 seconds before entering CONTINUE to allow the system to recognize the new disks. 3. Select CONTINUE. The system notifies the user upon completion. 4.
Routine Maintenance SX-200 EL/ML Remote Software Download Requirements: A 4 MB Flash card. Make sure the toggle switch on the edge opposite the connector edge of the Flash card has the Write Protect disabled. System option 109 (Remote Software Download) must be enabled. This is a purchasable system option. The latest software downloaded onto your PC provided by MITEL On-Line or MITEL Product Support. The remote software download time can take up to 3 hours.
Technician’s Handbook III. It is recommended that you back up your database before you perform a system upgrade. Note that upgrading software for the BCC III with a 4 Meg Flash card always requires you to download the software for the main control card first. 1. Back up the database. Refer to Backing Up a Customer Database (page 27). 2. Launch the Hyperterminal application and set up a connection at 19.2 bps. 3. Logon to the maintenance terminal and load the new operating software from the PC.
Routine Maintenance 8. Log into Maintenance to verify that the new load was correctly downloaded. Note: For information on reimaging the flash card and rom_maingc.bin files in approximately 2 minutes, access the Smart Tools Flash Card Software TSB available at MITEL On-Line. To Speed Up the Remote Software Download To speed up the remote software download, increase the packet length to 900 and the block check type to 3 bytes CRC, using the Kermit protocol on your maintenance terminal.
Technician’s Handbook 3. Enter the Block Check (03) and select CONFIRM. The screen confirms your setting with a display of the Kermit Receive Parameters and the Kermit Send Parameters. For non-Hyperterminal users, change the terminal application to match these block check parameters.
Routine Maintenance SX-200 EL/ML Flash Memory Card Replacement 1. Back up the database. Refer to Backing Up a Customer Database (page 27). 2. Power down the Control cabinet. Refer to Powering Down the Nodes (page 60). 3. Remove the flash memory card and install the new flash memory card. Make sure the toggle switch on the edge opposite the connector edge of the Flash card has the Write Protect disabled. After installing the card, look at the facing edge. You should see the switch in the down position. 4.
Technician’s Handbook Upgrading Set Firmware Upgrade the firmware for SUPERSET™ 4025, SUPERSET 4090, SUPERSET 4125, and SUPERSET 4150 telephones, only if the revision on the system is higher than the set revision. The boot code and the firmware revision levels must be checked. Boot Codes The SUPERSET boot code must be at revision Boot 3.10 or greater or the SX-200 system cannot successfully upgrade the set’s firmware. The boot code appears when a set is first plugged in.
Routine Maintenance Table 1: Firmware Commands Set_Firmware Qualifiers Result STATUS Displays the software revision level the set is running and whether the set is scheduled for a download. DOWNLOAD Erases and updates the firmware on all specified sets. The set must be idle and the set’s firmware revision must be older than the firmware to be downloaded. ABORT_DOWNLOAD Removes specified sets from the scheduled download.
Technician’s Handbook Enabling Options or Changing Options Options Are Password Protected Call the MITEL Order Desk to purchase a new set of options. You will receive a new MITEL options password that will enable the options on the system. The working hours for the MITEL Order Desk are Monday to Friday 8:00 to 18:00 E.S.T. Enabling Options On a SX-200 EL/ML System 1. Select Customer Data Entry mode. 2. Select Form 04, System Options. 3.
Routine Maintenance Upgrading an SX-200 IP Node Upgrading from CD-ROM . The upgrade procedure will install new software in the IP Node. Installer's PC requirements Windows NT 4.0 or Windows 2000 operating system FTP server running (with IIS installed) A communications program such as VT100 or HyperTerm A serial connection to the SX-200 Maintenance port Windows 2000 users must clear the browser cache. You also need The IP address of the SX-200 IP Node.
Technician’s Handbook 7. Choose a location for the installSetup program to install files (normally this is C:\intpub\ftproot). The installSetup program provides a progress indicator and a log file. 8. Click Finish when prompted. You are presented with a text file providing instructions. 9. Launch a data communication application, such as Hyperterminal on the PC. 10. Specify the PC COM port that is connected to the SX-200 IP Node Maintenance port. 11. Set the communication parameters: 9600, 8, N, 1, None.
Routine Maintenance Upgrading by Replacing Flash Memory You can upgrade SX-200 IP Node software by replacing the flash memory card in the SX-200 IP Node. To replace the flash memory card 1. Disconnect all cables from the SX-200 IP Node. 2. Turn the SX-200 IP Node upside down. 3. Remove the six screws on the removable panel, as indicated in the figure below. Do not remove the four screws indicated in the figure. If you remove the four screws, components will fall into the interior of the box.
Technician’s Handbook 4. Gently flip the panel open. Do not remove the panel. If you remove the panel, you might disconnect wires. 5. Pull out the flash memory card.
Routine Maintenance 6. Insert the new flash memory card. Orient the card as shown in the following figure. The lip that extends from the bottom of the card must face the panel. Figure 12: Inserting the flash memory card 7. Gently lower the panel. 8. Replace the six screws. 9. Reconnect the cables to the SX-200 IP Node.
Technician’s Handbook Trunk SMDR Records Field Summary Table 2: Summary of Fields in Trunk SMDR Records NAME COLUMN FORMAT DEFINITION NOTE - = 5-9 min Optional Long Call 1 Date 2-6 Spacer 7 z % = 10-29 min + = 30 or more min mm/dd mm = Month dd = Day mm = 01-12 dd = 01-31 hh = Hours Start Time 8-13 Spacer 14 hh:mmp mm = Minutes 00-2300-59 p = PM (12-hour clock) hh = 00-18 Duration of call Spacer 15-22 hh:mm:ss hh:mm:ss = duration in hours:minutes:seconds 24-27 pppp Xnnn = Tr
Routine Maintenance Table 2: Summary of Fields in Trunk SMDR Records (continued) NAME COLUMN FORMAT DEFINITION * = Attendant NOTE Attendant answered or initiated the call, then transferred it to an extension. Attendant 29 f Leading Digits 30-33 cccc Time to answer (Alternate) 30-32 ttt Digits dialed on the trunk 34-59 xx ....
Technician’s Handbook Table 2: Summary of Fields in Trunk SMDR Records (continued) NAME Speed Call or Call Forward Flags COLUMN FORMAT DEFINITION NOTE C = Number was Speed called (ARS implied) 61 C,F, or R F = Forwarded through External Call Forward Outgoing - All trunk calls are ARS by default.
Routine Maintenance Table 2: Summary of Fields in Trunk SMDR Records (continued) NAME COLUMN FORMAT 73-84 aa .... a Optional Account Code Optional Spacer Optional Spacer Optional ANI CLASS Digits Optional Spacer a = 0-9, space-filled i = 0-9 86-88 iii Programmed at System level iii = 000-999 000 = no code entered 89 90-99 nn .... n Up to 10 digits from an incoming ANI/DNIS or CLASS trunk n = 0-9, *, # dd ....
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Chapter 3 Troubleshooting and Repair
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Troubleshooting and Repair Identifying Faults Flowchart 1: Getting Started Flowchart 1: Start Are all system LEDs on the Control Cabinet out? No Is the maintenance terminal operating? (Ensure that maintenance terminal is connected to the maintenance port on the Control Cabinet) Yes Power subsystem is faulty. Check Power Subsystem in the Control Cabinet. Check connection between AC mains and rear of cabinet. Check connection between PDU and backplane. Replace Power Supply Swap Control Cabinet.
Technician’s Handbook Flowchart 1: continued A No B Yes Is the system in the process of a normal boot? Wait until the system finishes booting. If a minor, major, or critical alarm is present, start this flowchart again. Flowchart 2: System is not booting. Yes Flowchart 3: An alarm is present. Is a minor, major or critical alarm LED on? No Flowchart 4: Correcting set / dataset problems.
Troubleshooting and Repair Flowchart 2: System Is Not Booting Flowchart 2: System is not booting. Is the Main Control Card in a cycle showing an Eb error code? Yes No Is the Main Control Card in a cycle showing any E-0/1/2/3/4/5/6/7/8/9 error codes? If E.8 see p.56. Yes Boot Error For SX-200 LIGHT, reseat all Control Cabinet cards. Replace the system disks with known good copies (use known good backups because disk drive problems may corrupt the booting disks). Check disk drive cables.
Technician’s Handbook Flowchart 3: An Alarm Is Present Flowchart 3: An alarm is present. Determine cause & location of the alarm by using REPORTS-SHOW-ALARMS-ALL. => Will show what category (Lines/Trunks/Receivers/PCM Channels) has caused the alarm LOGS-READ-ALL => Will show when and why the device(s) are not available to call processing Determine current status of device by using REPORTS-SHOW-STATUS.
Troubleshooting and Repair Flowchart 4: Correcting Set / Dataset Problems Flowchart 4: Correcting set / dataset problems To clear all dynamic user features for a set use DIAGNOSTIC-CLR-FEATURE Is the problem related to feature functions or is the problem hardware based ? Features Hardware Swap the set/dataset with a known working set/dataset (note the revision & model). Is the fault corrected? Yes Ensure that valid features, such as Do Not Disturb, are not causing the set to appear faulty.
Technician’s Handbook Flowchart 4: continued D Is the fault corrected ? Yes No Check the cable and cable connections between the set and the line card. => Try connecting the device directly to the cross-connect field to verify against house wiring problems. => Try another port on the card to verify against backplane problems. See the troubleshooting procedure given for the set/dataset in Troubleshoot Sets of the SX-200 EL/ML Technical Documentation for other possible corrective actions.
Troubleshooting and Repair Flowchart 5: Maintenance Terminal Problems Flowchart 5: Maintenance Terminal troubleshooting Ensure that the terminal parameters are set correctly. They are: VT100 / 8 Bits / No Parity / One Stop Bit ASCII character set Xon/Xoff flow control 300-38, 400 baud Pin 4 & Pin 7 high Try a screen reset by toggling the power off then on again. Try a selection of baud rates from 300-38,400 and press Esc-6 after each change.
Technician’s Handbook Interpreting the Main Control Card Power-Up Error Codes The error codes listed in Table 3 may appear on the Main Control Card numeric display during startup. Table 3: Main Control Card Error Code Summary Error Code (blank) 0 Likely Cause(s) • Faulty power system. • Faulty Main Control Card. • Faulty Main Control Card.
Troubleshooting and Repair Restoring the Database Restoring the SX-200 EL/ML Database To restore a customer database, your communication package must support the Kermit protocol. We recommend Terminal or Hyper Terminal. 1. Select the following maintenance commands: SYSTEM DATABASE RESTORE ENTER 2. Exit to a local Kermit session. 3. Specify the name and location of the software file that you want to transfer to the system and send it to the system. 4.
Technician’s Handbook Backing Up Log Entries To back up log entries, your communication package must support the Kermit protocol.This log back-up procedure allows you to copy all maintenance log entries into a text file on either a directory on your PC’s hard disk, or on a diskette in the PC’s disk drive. To back up log entries: 1. Select the following commands: SYSTEM DATABASE LOGS_BACKUP ENTER The system prompts you for the file name. Ensure that the file name is meaningful to you.
Troubleshooting and Repair Correcting System ID Errors If the System Reports a System ID Mismatch If the system reports a System ID mismatch, the problem may be one of the following: The System ID module is faulty The wrong System ID module is installed The Password is incorrect. Verify that the options selected on Form 04, System Options, and the password entered match the data provided on the MOSS sheet. Contact MITEL Product Support for assistance. Have your tech ID number available.
Technician’s Handbook Powering Down the Nodes Powering Down the SX-200 EL/ML Control Node 1. End any customer data entry sessions. 2. If you don’t have an up-to-date database backup, perform a database backup. Refer to Backing Up a Customer Database (page 27). 3. Switch-off power at the Bay Power Supply. Disconnect the power cords from the AC power source. Powering Down the SX-200 LIGHT Control Node 1. End any customer data entry sessions. 2.
Troubleshooting and Repair Powering Up the Nodes Powering Up the SX-200 EL/ML Control Node 1. Connect the external AC power cord(s) at the rear of the node. 2. Switch on the Bay Power Supply switch to ON. Set the power switch(es) on the rear of the node to I (ON) or set the Bay Power Supply switch to I (ON). Powering Up the SX-200 LIGHT Control Node 1. Connect the external AC power cord(s) at the rear of the cabinet. 2. Set the power switch(es) on the rear of the node to I (ON). 3.
Technician’s Handbook Replacing Circuit Cards WARNING: Hazardous voltages can exist on installed peripheral cards even when power is removed from the system. Grasp cards by the lock latches only. Do not touch the sides of cards. Power must be off when inserting the Main Control card, Bay Control Card, Control FIM Carrier Card, or Bay Power Supply. Cards that must not be inserted while system power is on carry a caution notice. Wear an anti-static wrist strap whenever you handle circuit cards.
Troubleshooting and Repair Replacing a Main Controller Card When replacing a main controller card (MCC), you must ensure that the replacement MCC and the installed MCC match — both in card type and stratum clock type. This procedure applies to the MCC II, MCC IIIEL, MCC Yields, MCC IIIML, and the MCC in the SX-200 LIGHT/DIGITAL PBX. 1. Quit the customer data entry mode. 2. If you do not have an up-to-date database backup, create one now. Refer to Backing Up a Customer Database (page 27). 3.
Technician’s Handbook Correcting Ground Path Problems Safety ground absorbs the dangerous voltages that come in contact with the PBX cabinet. The safety ground connects to the PBX through the ground termination of the system’s three-prong power cord. System ground provides a stable ground reference for the voltages the the system uses. The system ground attaches to the PBX through a separate ground wire (6 AWG recommended) that connects directly to a system cabinet ground-stud.
Troubleshooting and Repair 3. You should get a reading of 1 Vac or less. If your reading is greater than 1 Vac, check to see if your electrical panel ground connects to the building ground. Depending on local utility regulations, the connection usually exists between the electrical panel ground and a cold water pipe entering the building. If this connection is present, try an alternate ground point(s) and measure the AC voltage again.
Technician’s Handbook Divide the measured “Ring” current by the measured “Loop” current to determine the relation of the building ground potential to the CO ground potential. The result is 2.0 if the CO and PBX ground points are the same potential. A result between 1.85 and 2.15 indicates an acceptable building ground. A result outside these limits means that you must locate an alternate building ground. 1. Disconnect the building ground wire from the PBX ground-stud. 2.
Troubleshooting and Repair Checking the Port Connections to the PBX Refer to information showing the pin numbers and signals for the T1 and PRI Trunk Port, Table 40 on page 214, the SFT Port,Table 36 on page 212, the Copper Interface Ports,Table 38 on page 213, the Maintenance Terminal and Printer Ports,Table 39 on page 214, or the Maintenance Module Port Table 39 on page 214, in this handbook.
Technician’s Handbook Checking the Receiver Allocation Receivers allow devices which use DTMF signaling to communicate dialing information to the PBX. DTMF Receivers (DTMF Module) DTMF receiver modules may be installed on a Universal Card. Each Universal Card can contain up to four receiver modules; each receiver module contains four receivers, for a total of 16 receivers. BCC III (DSP Module) Sixteen DTMF receivers are provided by a DSP module on a BCC III.
Troubleshooting and Repair Checking the FIM/CIM Carrier Cards 1. Verify that the cards with the interface module are installed in the correct card slot for the assigned bay. 2. Verify that the interface modules in the main control cabinet are correctly connected to its peripheral bays.The configuration positions are hard coded in the software. 3. Verify that the same distance variant of FIM is installed at each end of the link. 4. Verify that the dip switch on the Control Triple CIM card is set properly.
Technician’s Handbook Checking the T1 Card, T1/E1 Module, and the PRI Card In the SX-200 EL system, LIGHTWARE 17 supports one digital bay with two T1 trunk cards and the other digital bays with one T1 trunk card to total a maximum of seven T1 trunk cards. LIGHTWARE 18 and greater supports a maximum number of eight T1 links in the SX-200 EL system. These links can be from the T1 cards and from the T1/E1 modules.
Troubleshooting and Repair Checking the Number of T1 Trunk Cards With LIGHTWARE 18 Release 2.0 or greater software, any peripheral bay can have up to two T1 cards to a total maximum of eight T1 links (with T1 Cards and T1/E1 modules) in the system. Prior to LIGHTWARE 18 Release 2.0, the maximum number of T1 cards was seven.
Technician’s Handbook Trunk Signaling and Supervision General Signaling & Supervision Concepts All trunks share similar basic handshaking functions. The actual signaling mechanism will vary with the trunk type. Seize: (request to make a call) The calling party initiates the call by requesting service from the called party. Seize Acknowledgment: (ready to receive) The called party indicates that the call can commence.
Troubleshooting and Repair Loop Start Line/Trunk The Loop Start Line/Trunk serves the standard domestic applications and small businesses that have key systems and PBX applications.
Technician’s Handbook Table 6: Loop Start Line/Trunk Summary (continued) Signal Loop Start Line PBX Outgoing - Stop Dial Loop Start Line PBX Incoming - Receipt of Digits Audible Tones - Busy, Reorder, Ringback dependent upon digits dialed and called party condition Answer Supervision Some COs can reverse current flow Tip-Ring leads activated (shorted); Loop Current flows in line Disconnect Supervision Near- end termination: PBX/Telephone can break Loop Current Near- end termination: PBX/Telephon
Troubleshooting and Repair Ground Start Trunk The Ground Start Trunk serves most PBX-CO connections in an analog environment. Figure 14: Ground Start Trunk Table 7: Ground Start Trunk Summary Signal Seize Ground Start Trunk PBX Outgoing Ground Start Trunk PBX Incoming Tip lead goes active; Ring lead goes active.
Technician’s Handbook Table 7: Ground Start Trunk Summary (continued) Signal Digits Ground Start Trunk PBX Outgoing Ground Start Trunk PBX Incoming Loop Current toggled (Rotary) or DTMF - - - Stop Dial Receipt of Digits Audible Tones - Busy, Reorder, Ringback dependent upon digits dialed and called party condition Answer Supervision CO reverses current flow in Tip-Ring Disconnect Supervision Near-end: PBX opens loop Near or Far-end termiFar-end: CO removes nation: Loop Current is ground from r
Troubleshooting and Repair Direct Inward Dial (DID)/Loop Trunk You use the Direct Inward Dial (DID)/Loop trunk primarily in analog DID applications; rarely in PBX-PBX Loop Tie trunk applications. This trunk uses current reversal to signal supervision information and provides digit flow capability in both directions, when the trunk is in the loop/tie mode.
Technician’s Handbook Table 8: Direct Inward Dial/Loop Trunk Summary Signal Seize DID/Loop Trunk PBX Outgoing DID/Loop Trunk PBX Incoming Tip-Ring leads are actiTip-Ring leads are activated (shorted); Loop Cur- vated (shorted); Loop rent flows in line Current flows in line Immediate Dial - Tip-Ring leads stay active Outgoing Wink - Tip-Ring leads toggle Seize Loop Current direction Acknowledgment Delay Dial - Tip-Ring leads reverse Loop Current following seizure; reverse again when ready to go Immedi
Troubleshooting and Repair Test/Verify (DID) Verify the far-end circuits by the use of a standard telephone for outgoing calls. Verify the near-end circuits by connecting to known working DID/Loop circuits. Verify that appropriate voltages are present on Tip-Ring in each call state. During off-hook condition, 20-25 mA should be drawn from the far-end. Ear & Mouth (E&M) Trunk You use the E&M trunk in Tie Trunk applications. The E&M trunks support all the signaling information.
Technician’s Handbook Figure 16: E&M Trunk - Type I (2-wire) 80
Troubleshooting and Repair Type V Type V is used in applications where short distance direct back-to-back operation is desired. The M-lead invert is required at both ends. Figure 17: E&M Trunk - Type V (4-wire) Table 9: E&M Trunk Summary Signal Seize E&M Trunk PBX Outgoing E&M Trunk PBX Incoming M lead goes active (voltage is dependent on Type I E lead goes active or Type V operation) Immediate Dial - E Lead stays idle. Outgoing Wink Seize E Lead toggles active/idle.
Technician’s Handbook Table 9: E&M Trunk Summary (continued) E&M Trunk PBX Outgoing Signal E&M Trunk PBX Incoming Digits M toggles (Rotary) or DTMF through audio path E toggles (Rotary) or DTMF through audio path Stop Dial E lead goes active; goes inactive when ready to go - Audible Tones - Busy, Reorder, Ringback genAudible Tones - Busy, erated and sent to callReorder, Ringback depening party dependent Receipt of Digits dent upon digits dialed and upon digits received called party condition and c
Troubleshooting and Repair T1 Trunk (D4 DS-1) A T1 Trunk is a digital trunking standard that supports multiple users. Unlike analog trunks, the T-1 hardware signaling layer is independent of trunk usage; synchronization & signaling are dealt with separately. Figure 18: T1 Trunk Synchronization Synchronization The T1 trunk establishes and maintains a connection between the two systems. Sampling clocks of each partner must be synchronized.
Technician’s Handbook Signaling Types Channel Associated Signaling The original idea behind the T1 is to emulate 24 independent analog trunks. The Channel Associated signaling supports Loop Start, Ground Start, DID/Loop, and E&M trunks. The function of each channel is decided and programmed at each end. All handshake signaling is done with bits (A&B) stolen from the bit stream; used to emulate the various analog signals, (offhook, onhook, current reversal, etc.
Troubleshooting and Repair Loopback Loopback is used to verify and locate the source of either a cable or a synchronization problem through the devices in a T1 transmission path. Devices in the T1 transmission path (PBX, CSU, Channel bank, smart jacks, etc.) will generally have some type of loopback mode. Loopback modes will typically have the effect of taking the input T1 stream and transmitting the stream back to the source; the nodes thereby verify that portion of the link.
Technician’s Handbook Table 10: A-B Signalling States (Tie/E&M) PBX Port Type CSU Type loop open 0 0 x x x loop closure 1 1 x x x x x x 0 x normal battery x x x 1 x reverse battery normal battery 0 0 x x x reverse battery 1 1 x x x x x x 0 x loop open x x x 1 x loop closure M-lead grounded or E&M Tx open 0 0 x x x M-lead battery 1 1 x x x x x x 0 x E-lead open x x x 1 x E-lead grounded or open DPO Tx Tie Trunk (loop start) DPO Rx DID
Troubleshooting and Repair Table 11: A-B Bit Signalling Example (T1/CO) Transmit Receive A B A B Idle state 0 1 1 * PBX grounds ring (wait for dial tone) 0 0 1 * CO ground tip (dial tone applied) 0 0 0 * PBX closes loop and removes ring ground 1 1 0 * Dial pulsing DP 1 0 * Completion of dialing 1 1 0 * Idle state 0 1 1 * CO ground tip (interval between ringing) 0 1 0 1 CO ground tip (during ringing application) 0 1 0 0 PBX presents call 0 1 0 1 PBX an
Technician’s Handbook PBX Property Management System Interface The PBX’s Property Management System (PMS) interface collects and sends the following Hotel/Motel information to a customer’s PMS computer through a dedicated bidirectional RS-232 port — typically a Dataset programmed to a DNIC port. Maid and room status Guest check-in and check-out Guest name Auto wake-up and message waiting PMS related maintenance logs.
Troubleshooting and Repair The following is a PMS message format that enables a telephone’s message waiting lamp. ^B Start Transaction STX The CTRL (^) B character signals the start of a PMS message M W space 1 space Function Code Status Code The MW followed by a space indicates that the PMS requests a message waiting function 1 followed by a space turns on the message waiting lamp.
Technician’s Handbook Table 12: PMS Keyboard Commands Commands PMS Keyboard Keys Enquire (ENQ) ^E Acknowledged (ACK) ^F Not Acknowledged (NAK) ^U Start Transaction (STX) ^B End Transaction (ETX) ^C Check In ^BCHK1 XXXXX^C Check Out ^BCHK0 XXXXX^C Comments ^ = CTRL key XXXXX is the 5-digit extension number (use leading spaces). a-z is the extension name, 20 characters in length (use trailing spaces), followed by a single space, followed by the extension number.
Troubleshooting and Repair PBX and PMS Cannot Communicate If the PBX’s PMS interface and the customer’s PMS computer cannot communicate, the system will generate PMS related maintenance log messages. Typically, PMS maintenance log messages will identify Operating status of the PMS Invalid start (STX) and end (ETX) of text message characters Invalid function code message characters Invalid status code message characters Invalid room number message characters.
Technician’s Handbook 3. Type the PMS message required to light a telephone’s message waiting lamp, using CAPITAL letters only. See the following example. ^B M Start Transaction STX (CTRL B) W space Function Code 1 space Status Code 1 = ON 0 = OFF x x x x x Station’s Extension (Room) Number Enter the telephone’s extension number (5 digits with leading spaces). ^C End Transaction ETX (CTRL C) 4. Verify that the telephone’s message waiting lamp is lit.
Troubleshooting and Repair Disk Drive Maintenance SX-200 LIGHT/DIGITAL Floppy Disk Subsystem Troubleshooting Procedures Table 13 outlines the most likely causes of Floppy Disk Subsystem failure. Table 13: Floppy Disk Troubleshooting Summary Step Possible Malfunction Source 1. Drive units require resets - power down the control bay (Bay 2 or Bay 0), and power up again. Check for error codes on the Main Control Card numeric display - see Table 14. 2. Faulty backplane connections. 3.
Technician’s Handbook Table 14: Floppy Disk Drive Error Code Summary Error Code Likely Cause(s) E. 1 Original system diskette has been replaced, and logs are pending. Either re-insert original diskette, or restart system. See Note 2. E. 2 Original system diskette has been replaced. Either re-insert original diskette, or restart system. See Note 2. E. 3 Disk drive is empty, and disk updates are pending. Either re-insert original diskette, or restart system. Disks may be locked (try backups).
Troubleshooting and Repair Disk Drive Strapping When replacing a floppy disk drive on an SX-200 LIGHT PBX, verify that the switch settings for the drives are set as follows: Drive A: AT DC MO D0 Drive B: AT DC MO D1 When replacing a floppy disk drive on an SX-200 DIGITAL PBX, verify that the switch settings for the drives that are mounted on a floppy disk mounting card are set as follows: Drive A: AT DC MO D0 Drive B: AT DC MO D0 On an ISDN Node, verify that the switch settings for the driv
Technician’s Handbook Troubleshooting the SX-200 IP Node To observe error messages from the SX-200 IP Node 1. Using a serial cable, connect a PC to the Maintenance Port on the IP Node. 2. Launch a data communication application, such as Hyperterminal on the PC. 3. Set the parameters: 9600, 8, N, 1, None. 4. Look for error messages in the SX-200 IP Node Troubleshooting Table.
Troubleshooting and Repair SX-200 IP Node Troubleshooting Table 15: SX-200 IP Node Troubleshooting Table Indication WARNING: SX200 Main control not connected or IP Node not supported Possible Causes Action Defective Ethernet cables Replace the Ethernet Crossover cable and CIM cable. The Control Triple CIM card is programmed as a Dual CIM card. Reprogram the Triple CIM Card. The CIM cable is connected to the wrong port on the SX-200 IP Node Check the hardware connections.
Technician’s Handbook Table 15: SX-200 IP Node Troubleshooting Table (continued) Indication Possible Causes Action 1. If you're not using a Mitel DHCP server, disconnect all DHCP servers OR Disconnect the IP Node from the subnet. 2. In the serial port window on the PC, type RetrieveDhcpDefaults. The DHCP server is WARNING: Startup not functioning propincomplete after 1800 erly. 3. Type Reboot and press Enter. Allow the IP Node to reboot. If the IP Node is still not working: 1. Reboot the IP Node. 2.
Troubleshooting and Repair Table 15: SX-200 IP Node Troubleshooting Table (continued) Indication "External Busy" on Sx200 Set calling 3300 Possible Causes Action IP network unreachable Use "PING" or "TRACEROUTE" to check the IP network routing. IP nodes or MN3300s must be able to PING each other. Ask your IP network Administrator to solve all IP routing related issues Exceed MAX calls Check Form 48, MAX Calls, If this field is empty. It means allow 0 calls to this remote node.
Technician’s Handbook Table 15: SX-200 IP Node Troubleshooting Table (continued) Indication Possible Causes Action Enable Options Incorrect COS options 801,802,811 in Form 3 "External Busy" on Sx200 Set calling 3300 (con’t) "External Busy" on Sx200 Set calling another Sx200 Or "Xnet Busy" on 3300 Set calling a Sx200 Remote Profile mismatch The remote profile number that is programmed on the SX-200 must be programmed as a local profile number on the MN3300.
Troubleshooting and Repair Table 15: SX-200 IP Node Troubleshooting Table (continued) Indication "External Busy" on Sx200 Set calling another Sx200 Or "Xnet Busy" on 3300 Set calling a Sx200 (con’t) Possible Causes Action IP trunks use IP addresses to find call route destinations. In both the local and remote IP node, the remote IP node IP address must match Incorrect IP node Number or IP address the IP node number specified in Form 48 and the Form 23 sub form .
Technician’s Handbook Table 15: SX-200 IP Node Troubleshooting Table (continued) Indication Silence after Dial all digits, (No Busy, Reorder or Ringback). Possible Causes Action Recent IP network failure (within the last 90 seconds) Use "PING" or "TRACEROUTE" to check the IP network routing. IP nodes or MN3300 s should be able to PING each other.
Troubleshooting and Repair Test Line The test line is on the ONS line card at Bay 1, Slot 1, Circuit 1 for the SX-200 EL/ML or Bay 2, Slot 1, Circuit 1 for the SX-200 LIGHT/ DIGITAL. An access code for Feature 18, Maintenance Function - Test Line, must first be programmed in CDE Form 02 (Feature Access Codes). Refer to Table 22, “Feature Access Codes,” on page 149. The test line cannot be accessed while CDE or maintenance is active.
Technician’s Handbook Table 16: Test Line Command Codes Numeric Alpha Command Codes Description 22 BC Busy Out Channel (Remove Channel) 26 BO Busy Out device 35 DL Dump Logs 38 DT Direct Trunk select 72 RC Return Channel 73 SD Stop Dump Logs 77 RS Return Device to Service 78 ST Stop Test Printers 82 TC Test Channel 83 TD Test Device 872 TPB Test Printer Bay_Slot_Circuit 873 TPE Test Printer Extension_Number 877 TPP Test Printer Port Test Line Indicator LEDs After t
Troubleshooting and Repair Table 17: Test Line Status Indicator Codes Code Meaning PA The attempted operation was successful (pass). FA The attempted operation was unsuccessful (fail). (blank) System is waiting for command input. II Test was inconclusive. E5 Invalid command or device location entered; only those commands in Table 16 are acceptable. bb Device was busy. Try again later. 7E An invalid physical location number was entered.
Technician’s Handbook Test Line Tones Approximately ten seconds after the maintenance person enters the test line access code on the test line set, a short ring burst, followed by dial tone is heard, indicating that the system is waiting for the command input. After the maintenance person enters a command sequence, the returned tone, described in Table 18, indicates the result of the action performed. Table 18: Test Line Status Tones Tone Type Meaning Dial tone System is waiting for command input.
Chapter 4 Programming
Technician’s Handbook 110
Programming Programming an Attendant Console 1. Form 01, System Configuration Program a Digital Line Card (assigned as a high-power card in the SX-200 LIGHT) or a DNIC module for a DNIC Console. Use the first port on the Digital Line Card for the console. or Program a Console Module on a Universal Card for an LCD Console. 2. Form 07, Console Assignment Assign an extension number, COS, COR, and Tenant for each console bay/slot/circuit entry. 3.
Technician’s Handbook Programming a Printer Port System Printer Port 1. Form 34, Directed I/O Program the printer port in Form 34. Define Printout Types that are to be delivered to the system printer port. Remove printer port for print types not used. Speed of printer port is programmed in Maintenance. Printer ports only work on main control cabinets, not on peripheral cabinets. Dataset Printer Port 1.
Programming Programming Stations/Sets Automatically The AUTO PROGRAM function in CDE Form 09, Desktop Device Assignments, checks for unprogrammed circuits on all installed and programmed ONS cards, OPS cards, and DNIC cards. Cards that are installed in Spines are not supported.
Technician’s Handbook 1. To automatically program all connected stations, DNIC sets and DMPs 2. Install all ONS cards, OPS cards, and DNIC cards. Do not program stations, DNIC, sets or DMPs. 3. Connect the DNIC sets or DMPs to the circuits. 4. Access Form 09, Desktop Device Assignments. 5. Press Auto Program. After verifying that the unprogrammed sets are physically connected, the system automatically programs all unprogrammed circuits. The system displays all of the devices that have been programmed.
Programming Deleting a range of devices and all dependent resources The RANGE DELETE softkey in CDE Form 09, Desktop Device Assignments, allows block deletion of devices and all dependent resources. To delete a range of devices and all dependent resources 1. Press RANGE DELETE. The system displays: FROM BAY: SLOT: CIRCUIT:. 2. Enter valid Bay, Slot and Circuit numbers for the first device and press the ENTER softkey. The system displays: TO BAY: SLOT: CIRCUIT:. 3.
Technician’s Handbook Programming a Single Line Voice Station 1. Form 01, System Configuration Program an ONS or OPS line card Program a Digital Line card or DNIC module for SUPERSET 401, SUPERSET 401+, and SUPERSET 4001 sets. 2. Form 09, Desktop Device Assignments Assign an extension number, COS, COR, and name (optional) for each bay/slot/circuit (set type remains STATION). 3.
Programming Programming an Analog Device to a SIM2 The analog interface in the SIM2 supports devices such as analog telephones, fax machines, or modems. The SUPERSET provides the power to the analog interface. Ensure that the set firmware revision level meets the system firmware revision level. If the revision level on the system is higher than the set revision level, upgrade the set firmware. Refer to Upgrading Set Firmware (p. 34). When adding an analog set to a SIM2, use CDE Form 12 to program the port.
Technician’s Handbook Programming a Multi-Line Set 1. Form 01, System Configuration Program a Digital Line Card, DNIC module, or COV line card. LIGHTWARE 16 for the SX-200 ML and LIGHTWARE 17 and greater for the SX-200 EL/ML do not support SUPERSET 3 or SUPERSET 4 sets (COV). COVs are reserved for voice mail only. 2. Form 09, Desktop Device Assignments Assign set type, extension number, COS, COR, and name (optional) for each bay/slot/circuit.
Programming 7. Form 20, ARS: COR Group Definition Create a COR group that includes the COR number which you will assign to the station, or use an existing COR. This COR group restricts the external calls that the station user can dial. LIGHTWARE 17 Release 3.1 and greater support SUPERSET 3DN and SUPERSET 4DN sets. This feature is a purchasable system option.
Technician’s Handbook Programming a Subattendant Set 1. Form 01, System Configuration Program a Digital Line Card or DNIC module. 2. Form 09, Desktop Device Assignments Assign set type to SUB, extension number, COS, COR, and name (optional) for each bay/slot/circuit. Assign a separate COS with subattendant options. Set type SUB can only be SUPERSET 4150, SUPERSET 430, or SUPERSET 4DN. 120 Complete the sub-form for assigned keys, types, and options.
Programming Programming a PRI card The PRI card supports the following purchasable MOSS options: Q.SIG (option 86), NFAS (option 91), D-Channel Backup (option 92), Remote LAN Access (option 93), Min/Max (option 94), Auto Min/Max (option 95), Number of Links 0-8 (option 96). Option 91 to 95 are downloaded to each PRI card installed. Option 96 enables the number of ISDN T1 links on the PRI card (these links do not pertain to the ISDN Network Gateway). These MOSS options serve all the PRI cards in the system.
Technician’s Handbook Enable COS Option 814 (SMDR - Record ANI/DNIS) to allow CLID digits to appear in SMDR reports for Incoming calls. Enable COS Option 702 (SMDR - Overwrite Buffer) if SMDR Record Incoming Calls Option 806 is Enabled. 3. Form 03, Class of Service (for the sets & stations) Enable COS option 502 (Display ANI/DNIS Information) or COS option 613 (Display ANI Information Only) to allow display of CLID digits on display telephones.
Programming If you are connecting the ISDN trunk to a Toll Office, set the Toll Office option to “Yes”. If you are connecting the ISDN trunk to a Local Office, set the Toll Office option to “No”, and set the “Is a CO?” option to “Yes”. The Toll Office setting takes precedence over the Local Office setting. Also, if neither “Toll Office” nor “Is a CO?” is set to “yes”, the switch assumes a digital TIE trunk is connected. Set the Debounce Timer to 100 milliseconds.
Technician’s Handbook Option Name Value BER - maintenance limit (10**-n, n = (3,4,5,6))/hr 3 BER - service limit (10**-n, n = (3,4,5,6))/hr 3 Framing losses - maintenance limit (0-9000)/24 hrs 225 Framing losses - service limit (0-9000)/24 hrs 9000 RTS timer - service limit exceeded (1-255 min) 30 RTS timer - net slip limit exceeded (1-255 min) 30 RTS timer - after alarm (0-300 sec) 10 (Sheet 2 of 2) 10.
Programming The following table shows how Analog Networking and Call-by-Call informationl co-exist in the Modified Digit Table. Entry 01 Quantity to Delete 1 Digits to be Inserted *4000*6*4 Comments ISDN CxC and DID In the “Digits to be Inserted” field, the definition of characters are: *4 000 *6 *4 No SMDR for further modified digits Call-by-Call digits, (speech, default O/G, clid) Send caller id (DID to network) Start SMDR again for further modified digits 13.
Technician’s Handbook Programming a Non-Dial-In Trunk 1. Form 01, System Configuration Program a trunk card that meets the trunk type requirements. 2. Form 13, Trunk Circuit Descriptor Create a trunk circuit descriptor that corresponds to the type of trunk that you are programming. 3. Form 03, Class of Service Assign trunk options only. 4. Form 14, Non-Dial-in Trunks Assign COS and Tenant.
Programming Programming a range of Non Dial-in Trunks The RANGE PRGRM softkey allows block programming of trunks on the same card. You must program the first trunk in the range and then press RANGE PRGM to copy the values to the range of trunks that you specify. The following fields are copied from the first trunk in the range: COS, TEN, DAY, N1, N2, CDN The TK NAME and COMMENTS fields are left blank. The trunk numbers are assigned in sequence, beginning with the first trunk in the range.
Technician’s Handbook Programming a Dial-In Trunk 1. Form 01, System Configuration Program a trunk card that meets the trunk type requirements. 2. Form 13, Trunk Circuit Descriptor Create a trunk circuit descriptor that corresponds to the type of trunk that you are programming. 3. Form 03, Class of Service Assign trunk options only. 4. Form 15, Dial-in Trunks Assign COS, COR, and Tenant. Assign a separate COS for the Dial-In Trunk. Column N lists the number of expected digits.
Programming CDE Form 15 does not accept trunk programming changes if the T1 card or T1/E1 module is installed and the T1 link is down but active. To make a programming change for a T1 card, unplug the T1 card, make the programming change and then re-insert the T1 card . To make a programming change for a T1/E1 module, insert a Peripheral Interface Card (PIC) into the software location (slots 5 or 6) for that T1 link, make the programming change, and then remove the PIC from the slot to reset the T1 link.
Technician’s Handbook 3. Enter valid Bay, Slot and Circuit numbers for the first trunk and press the ENTER softkey. The system displays: TO BAY: SLOT: CIRCUIT:. 4. Enter valid Bay, Slot and Circuit numbers for the last trunk and press the ENTER softkey. 5. The system copies the values from the first trunk to all the trunks specified in the range.
Programming Programming a DISA Trunk 1. Form 01, System Configuration Program a trunk card that meets the trunk type requirements. 2. Form 13, Trunk Circuit Descriptors Select a DISA circuit descriptor to match hardware type. Assignment of a DISA circuit descriptor to a trunk changes the trunk to a DISA trunk. 3. Form 03, Class of Service Assign trunk options only. 4. Form 15, Dial-In Trunks Assign COS, COR, and Tenant. Assign a separate COS for the Dial-In Trunk.
Technician’s Handbook Programming ANI/DNIS on an Incoming Trunk ANI (Automatic Number Identification) - the local carrier sends to the PBX the phone number of the calling party. DNIS (Dialed Number Identification Service) - the local carrier sends to the PBX the digits dialed by the calling party. ANI/DNIS is available only to incoming trunks with trunk descriptor “T1-E&M” and “T1-DID/TIE”, which accept DTMF signaling and have the wink timer active. Only MCI and US Sprint Standards are supported.
Programming COS Option 502 - Display ANI/DNIS Information = ENABLE / DISABLE COS Option 613 - Display ANI Information Only = ENABLE / DISABLE COS Option 503 - Display CLASS Name if required. 4. To display ANI and DNIS digits on a console when talking to an ANI/DNIS trunk, enable COS Option 502 - Display ANI/DNIS Information for the console. Intercept reason (FROM xxx DND) and Forwarding Information (FWD FROM xxxx) take priority over DNIS.
Technician’s Handbook Table 20: ANI/DNIS Digits on Phone Display (COS Option 502 Enabled and COS Option 613 Enabled) COS Option 502- Display ANI/DNIS = YES (enable) COS Option 613 - Display ANI only = YES (enable) Phone display during Phone display after ringing answer ANI and DNIS sent ANI ANI ANI sent ANI ANI DNIS sent Trunk Number or Label Trunk Number or Label Neither sent Trunk Number or Label Trunk Number or Label The following table describes the set display for logged in ACD Agents with the deliver
Programming Programming a CLASS Trunk Programming a LS/CLASS Trunk card requires LIGHTWARE 19 Release 2.0 or greater software. 1. Form 01, System Configuration Program the LS/CLASS Trunk module or the LS/CLASS Trunk card. 2. Form 03, Class of Service, Define for trunks. Assign a separate COS for the trunk. To have Calling Line ID digits reported in the SMDR records, enable COS Option 806 (SMDR-Record Incoming Calls) and COS Option 814 (SMDR-Record ANI/DNIS/CLASS).
Technician’s Handbook Program the option “CLASS Trunk” in the circuit descriptor options subform for the appropriate 4 or 8-circuit CLASS trunk. 5. Form 14, Non-Dial-In Trunks or Form 15, Dial-in Trunks Program the CLASS trunks. In Form 15 the CLASS trunk becomes a DISA trunk. 6. Form 04, System Options and Timers 136 Program the CLASS receivers for the LS/CLASS Trunk module. The LS/CLASS Trunk card provides its own CLASS receivers and does not require programming in Form 04.
Programming Programming an SX-200 IP Node Initializing the SX-200 IP Node 1. Ensure the SX-200 IP Node is not connected to a power source. 2. Disconnect the the Ethernet cable from the Ethernet port on the SX-200 IP Node. 3. Using a serial cable, connect a PC to the Maintenance Port on the IP Node. 4. Launch a data communication application, such as Hyperterminal on the PC. 5. Set the parameters: 9600, 8, N, 1, None. 6. Plug in the SX-200 IP Node to a power source. 7.
Technician’s Handbook CDE Programming for the SX-200 IP Node 1. If you are using IP Trunking, access CDE Form 04, System Options and enable the following options: Option 86: Enable PRI Q.sig Option 115: Set the maximum number of IP Trunks to a value from 1 to 60. Note that each IP phone to IP Trunk call consumes two channels per call, which means up to 30 such calls are supported per IP Node.
Programming 5. Form 13 - Trunk Circuit Descriptors Set a descriptor to T1 E&M. Set Incoming Start Type to WINK. Set Outgoing Start Type to WINK. Set QSIG Supplementary Services to YES. 6. Form 15 - Dial-in Trunks In the CDN Field, enter the descriptor number for T1 E&M that is specified in Form 13. 7. Form 16 - Trunk Groups Assign Trunk Groups to IP Trunks. All IP Trunks must be programmed in the same Group. To avoid collisions, program the trunks in reverse order at each end. 8.
Technician’s Handbook Leave blank the Mitel Only field. Enter the VLAN ID (optional). Enter a unique ID between 1 and 4095 for the dual-port IP phones. Enter the IP phone Priority. Use a priority of 7 (highest). Enter the IP Address Lease Time. Enter the number of minutes before a device is disconnected and its IP address is re-assigned elsewhere. Applies only to the specific bay. To assign an infinite lease time, use 0 minutes.
Programming Registering IP Phones (Optional) Ensure you have the access code--if you programmed one--for set registration in CDE Form 02, Feature Access Codes. Ensure the directory number and device type is programmed in CDE Form 09, Desktop Device Assignments. To register IP phones 1. Connect the IP phone to an RJ-45 Ethernet port on the LAN. 2. Press * during power-up (to clear any directory number in memory). 3. Type the acess code followed by the directory number. 4. Press Superkey.
Technician’s Handbook Programming Symbol MiNET Wireless Phones (Optional) A site survey by Symbol Technologies followed by the installation and configuration of Air Access Points (also by Symbol) precedes programming of the phones. 1. Complete Programming on the SX-200. 2. Install the Symbol NetVision MiNET phone administrator tool on a Windows NT or Windows 2000 PC (see below). 3. Upgrade the Symbol phone firmware to use the MiNET protocol.
Programming Programming a Circuit Descriptor for Hotel/Motel and ACD Datasets 1. Form 03 - COS Define Select the COS number. Enable the following COS Options: - 901 - DTRX Herald - 904 - DTRX Complete Message Text - 906 - Data SMDR - Does Not Apply 2. Form 29 - DTE Profile Select a DTE profile number. You will use this profile number in Form 12 - Data Assignment. Select the SEL. Option Subform. Enable: DTRX Echoplex, Editing, and Edit Character = 127. 3.
Technician’s Handbook Programming the PMS Interface 1. Determine the customer’s PMS communications protocol requirements: baud rate, parity, character length, and number of stop bits. 2. Form 11, Circuit Descriptor Program to match the protocol. Select the Circuit Descriptor Options. .
Programming If you make changes to a Dataset’s Circuit Descriptor after it is powered-up you must power down then power up the Dataset for the changes to take effect. 3. Form 12, Dataset Assignment Assign the Circuit Descriptor COS, COR, and Tenant. Ensure that the DTE profile is blank. 4.
Technician’s Handbook 6. Form 19, Call Rerouting: program “Station Dial 0" routing The “Station Dial 0" answer point for all tenants must be a Console LDN or Subattendant LDN. To allow the customer’s PMS to set message waiting, you must program Day, Night 1, and Night 2 answer points to the same LDN.
Programming Programming Call Forwarding External Call Forwarding - External forwards all calls received to a personal speed call key, system abbreviated dial number, or a key system personal speedcall. Call Forwarding - External requires a receiver for dialing. If one is not available in Call Forward - Don’t Answer, forwarding is ignored. If one is not available during a reroute, the caller is dropped or given reorder tone. 1.
Technician’s Handbook Toll Control does not apply when forwarding to system abbreviated dial external numbers. Toll Control does not apply to CO trunks which are externally call forwarded. The forwarding destination is the current stored speedcall key number, personal abbreviated dial number, or system abbreviated dial number. On a Call Forward - Busy or Call Forward - Always call, the COS of the caller (trunk or extension) is checked.
Programming Feature Access Codes (CDE Form 02) Table 22 provides a list of the features which can be assigned an access code. Table 22: Feature Access Codes Feature Numbers For LIGHTWARE 19 Release 3.
Technician’s Handbook Table 22: Feature Access Codes (continued) Feature Numbers For LIGHTWARE 19 Release 3.2 Feature Names 24 Abbreviated Dial Access 25 Clear All Features 26 SUPERSET 4 Telephone Loopback Test 27 Tone Demonstration 28 ADL Call Setup 29 ADL Disconnect 30 Last Number Redial 31 Executive Busy Override <> 32 Automatic Wakeup 33 Call Park 34 Node ID 35 Maid In Room 36 SUPERSET 4 Tel.
Programming Table 22: Feature Access Codes (continued) Feature Numbers For LIGHTWARE 19 Release 3.
Technician’s Handbook Class of Service Options (CDE Form 03) Table 23: Class of Service Options Option # Class of Service Option / Name 100 Attendant Bell Off 101 Attendant O/G Restriction/Room Status Setup 102 Attendant Display of System Alarms 103 Attendant DISA Code Setup 104 Attendant Flexible Night Service Setup 105 Attendant Guest Room Key 106 Attendant New Call Tone 107 Attendant Automatic Call Forward - No Answer 108 Attendant Audible Alarm 109 Attendant Serial Call 110 Atten
Programming Table 23: Class of Service Options (continued) Option # Class of Service Option / Name 124 Attendant Hold Position Security 125 Attendant Multi-New Call Tone 126 Apply Key Line Conference Warning Tone 150 Sub-Attendant Station Setup Advisory Messages 151 RESERVED 152 RESERVED 153 RESERVED 200 Account Code, Forced Entry - External Calls 201 Account Code, Forced Entry - Long Distance Calls 202 Alarm Call 203 Broker’s Call 204 Call Block Applies (Room To Room) 205 Flash
Technician’s Handbook Table 23: Class of Service Options (continued) Option # Class of Service Option / Name 222 Call Forward Inhibit on Hold Timeout 223 Flash Disable 224 Flash for Attendant 225 Hold Pickup (Attendant Paged Access) 226 Inward Restriction (DID) 227 Lockout Alarm Applies 228 Manual Line (Dial 0 Hotline) 229 COV/DNIC Voice Mail Port 230 Message Register Overflow Alarm 231 Message Waiting Setup - Bell 232 Message Waiting Setup - Lamp 233 Never a Consultee 234 Never
Programming Table 23: Class of Service Options (continued) Option # Class of Service Option / Name 251 Transfer Dial Tone 252 Broker’s Call with Transfer 253 Call Forward - Don’t Answer Timer (2 - 6 Rings) 254 Call Hold Recall Timer (PBX Telephones) 0 - 10 Minutes 255 Repeated Camp-On Beeps Timer (5 - 15 Seconds) 256 UCD Music On Hold Timer (0 - 50 Minutes) 257 Flash Over Trunk 258 Display Prime as Forwarder 259 Message Sending 260 Internal / External Split Call Forwarding 261 ONS Vo
Technician’s Handbook Table 23: Class of Service Options (continued) Option # Class of Service Option / Name 303 Paging Zone 1 Access 304 Paging Zone 2 Access 305 Paging Zone 3 Access 306 Paging Zone 4 Access 307 Paging Zone 5 Access 308 Paging Zone 6 Access 309 Paging Zone 7 Access 310 Paging Zone 8 Access 311 Paging Zone 9 Access 312 Paging Default (0 - 9) (0 Gives All Enabled Zones) 313 CO Trunk to CO Trunk Connect 314 CO Trunk to TIE Trunk Connect 315 CO Trunk to DID Trunk Co
Programming Table 23: Class of Service Options (continued) Option # Class of Service Option / Name 400 Contact Monitor 401 Call Park 402 Long Loop (Off-Premise Extensions Only) 403 Trunk Recall Partial Inhibit 404 Recording Failure to Hangup Timer (1 - 255 Seconds) 405 RESERVED 406 RESERVED 407 RESERVED 500 Override 501 Override Announce 502 Display ANI/DNIS/CLASS Information 503 Display CLASS Name 504 SUPERSET 420 Optional C lass Display 505 ONS Stations Support CLASS 506 ON
Technician’s Handbook Table 23: Class of Service Options (continued) Option # Class of Service Option / Name 611 SUPERSET Tel. - Limited New Call Ring 612 SUPERSET Tel. - Headset Operation 613 Display ANI Information Only 614 SUPERSET Tel.
Programming Table 23: Class of Service Options (continued) Option # Class of Service Option / Name 703 Message Register Applies 704 Incoming / Internal Modem Pooling Access 705 Automatic Overflow From Attendant 706 RESERVED 707 RESERVED 708 RESERVED 709 Follow External Call Forward 710 RESERVED 800 ANI Applies 801 Incoming Trunk Call Rotary 802 Limited Wait for Dial Tone 803 SMDR - Drop Calls < n Digits (0...
Technician’s Handbook Table 23: Class of Service Options (continued) Option # Class of Service Option / Name 904 DTRX Complete Message Text 905 DTRX Herald Text Select (1- 4) 906 DATA SMDR - Does Not Apply 907 DATA SMDR - Extended Record 908 DATA SMDR - Overwrite Buffer (Sheet 9 of 9) 160
Programming System Options and Timers (CDE Form 04) The following table lists system options and timers for LIGHTWARE 19 Release 2.0 and greater software. Earlier software versions will not include all these options. Table 24: LIGHTWARE 19 Release 2.
Technician’s Handbook Table 24: LIGHTWARE 19 Release 2.
Programming Table 24: LIGHTWARE 19 Release 2.
Technician’s Handbook Table 24: LIGHTWARE 19 Release 2.0 and greater System Options and Timers (continued) System Option / System Timer Name Option # 84 Multiple Guest Suite Phones 85 Speak@Ease Integration 86 PRI Card: Q.SIG 87 Record a Call 88 Max TAPI desktops (0...
Programming Table 24: LIGHTWARE 19 Release 2.
Technician’s Handbook C A A1 A1 C C C C C C C C C C B1 C B1 C C A2 C C C C C C C A2 A2 A2 A3 A3 A3 A3 A3 A4 B B B C B A4 B B A2 A2 C C A2 C C C C C C C B C C A3 C C C C C A2 20 - ARS: COR Group Definition C C C C C C C A7 C C C A8 C C C C A2 A4 B C C C C C C C C C 21 - ARS: Day Zone Definition C C C A4 A5 A5 B A2 C 19 - Call Rerouting Table C C C A2 A3 C C C C C A2 A2 C C C C C C C C Legend: A Forms must have specific programming completed to pe
25 - ARS: Route Plans 26 - ARS: Digit Strings C C C C C C C C C C C C C C C C C C C C C C C A6 B C C C A4 B C B C A6 C C C C C C C B C C C A4 A3 C C B B1 C C A1 C 48 - IP Nodes 47 - IP & DHCP Parameters 46 - Key System Toll Control 45 - BRI Devices 44 - Network Synchronization 43 - T1 Link Assignment 42 - T1 Link Descriptors 41 - ACD Paths 40 - ACD Supervisors 39 - ACD Agent Groups 38 - ACD Keys Template 37 - Guest Rm SUPERSET KeysTemplate 36 - Modem Assignment 35 - Global
Technician’s Handbook SX-200 EL/ML Feature Limitations The SX-200 EL/ML system offers a wide range of features through software packages. A full description of these features appears in the E-docs under Program Features. Maximum capacities that apply to system features are listed in the following table.
Programming Table 25: Feature Limitations (continued) Feature SX-200 EL/ML Limitations Maximum number of hunt groups 99 Maximum number of paths in ACD 99 Maximum number of ACD agents that may be defined 999 Maximum number of active agents in ACD per bay 25 Maximum number of calls that can be simultaneously connected to Music-on-Hold unlimited Maximum number of stations in a station hunt group 50 Maximum number of stations in a call pickup group 50 Maximum number of dial call pickup groups
Technician’s Handbook Table 25: Feature Limitations (continued) Feature SX-200 EL/ML Limitations Maximum number of abbreviated dial numbers 1000 Maximum number SUPERSET Speed Dial numbers 2212 Maximum number of trunk buffers for SMDR 200 Maximum number of DATA SMDR buffers 128 Maximum number of stations for SUPERSET 4001, SUPERSET 4015, SUPERSET 4025, SUPERSET 4090, SUPERSET 4125, SUPERSET 4150, SUPERSET 401+, SUPERSET 410, SUPERSET 420, SUPERSET 430, SUPERSET 3DN and 4DN telephones, DSS Modules,
Programming Table 25: Feature Limitations (continued) Feature Maximum number of T1 links per systemSX-200 EL SX-200 ML SX-200 EL/ML Limitations 8 4 Maximum Number of Page Groups 50 Maximum Number of Paging Zones 9 Maximum Number of Stations in a Page Group unlimited Maximum Number of Sub-attendants 25 Maximum Number of LDN Appearances 16 Maximum Number of Line Appearances 32 Maximum Number of Physical Ports SX-200 EL 672 SX-200 ML 192 Maximum number of ISDN bays 6 Maximum number of T1
Technician’s Handbook 172
Chapter 5 Installation
Technician’s Handbook 172
Installation Cabinet Card Assignments SX-200 EL Control Cabinet Card Assignments Figure 19: SX-200 EL Control Cabinet Card Assignments 173
Technician’s Handbook SX-200 EL Peripheral Cabinet Card Assignments Note: On the BCC III faceplate, a CIM uses only one of the connections; the FIM II uses two.
Installation SX-200 ML (RM) Cabinet Card Assignments Note: On the BCC III faceplate, a CIM uses only one of the connections; the FIM II uses two.
Technician’s Handbook Figure 22: SX-200 ML (RM) Cabinets with BCC II Cards Figure 23: SX-200 ML (RM) Cabinet with a PRI Card 176
Installation SX-200 ML (FD) Cabinet Card Assignment Figure 24: SX-200 ML (FD) Cabinet Card Assignment 177
Technician’s Handbook SX-200 LIGHT Cabinet Card Assignment Figure 25: SX-200 LIGHT Cabinet Card Assignment 178
Installation SX-200 SPINE Peripheral Bay Module Assignment Figure 26: SX-200 SPINE Peripheral Bay Module Assignment SX-200 SPINE Configuration Rules Allowable combinations of ONS modules with DNIC or LS/CLASS modules on each SPINE are described in the following table.
Technician’s Handbook SX-200 Digital 672-Port Cabinet Card Assignment Figure 27: SX-200 Digital 672-Port Cabinet Card Assignment 180
Installation SX-200 Digital 336-Port Control Cabinet Card Assignment Figure 28: SX-200 Digital 336-Port Control Cabinet Card Assignment 181
Technician’s Handbook SX-200 Digital 456-Port Cabinet Card Assignment Figure 29: SX-200 Digital 456-Port Cabinet Card Assignment 182
Installation SX-200 Digital 480-Port Cabinet Card Assignment Figure 30: SX-200 Digital 480-Port Cabinet Card Assignment 183
Technician’s Handbook SX-200 DIGITAL Cable Routing Table 27 identifies the cable routing for SX-200 DIGITAL PBX configurations.
Installation SX-200 EL/ML Configuration Rules Cabinet Configuration Rules SX-200 EL Control Cabinet with MCC IIIEL or MCC IIIELx plus a maximum of six cabinets that include the following: – SX-200 RM Peripheral Cabinet – SX-200 LIGHT Peripheral Cabinet – SPINE Peripheral Bay – ISDN Bay (Network Gateway or PRI card) SX-200 ML (RM) Control Cabinet with MCC IIIML plus only one of: – SX-200 RM Peripheral Cabinet – SX-200 LIGHT Peripheral Cabinet – SPINE Peripheral Bay – ISDN Bay (Networ
Technician’s Handbook FIM Carrier Assignments for Each Cabinet Type Control Triple CIM card (FIM II optional) with the SX-200 ELx control cabinet Control Triple FIM Carrier and FIM with the SX-200 EL control cabinet Control Dual FIM Carrier and FIM with the SX-200 EL control cabinet or SX-200 ML (RM) control cabinet Control FIM Carrier and FIM with the SX-200 ML (FD) control cabinet Peripheral Interface Module Carrier (FIM II or CIM) with the SX-200 ELx peripheral cabinet Peripheral
Installation Configuration Rules for the Control Triple FIM Carrier Card The Control Triple FIM Carrier Card can only be installed in a SX-200 EL system.
Technician’s Handbook Slot 11 embedded CIM #2 interfaces to Bay 5. Slot 11 embedded CIM #3 interfaces to Bay 7. A FIM II module can take the place of a CIM circuit on the Control Triple CIM Card. Setting switch 1, 2, or 3 closed on the S1 switch defines which specific CIM circuit that the FIM II replaces. The FIM II will then interface to the bay that was assigned to that CIM circuit. Configuration Rules for the PRI Card The main control cabinet supports one PRI card in Slot 10 or 11.
Installation Digital Line Card Rules for SX-200 RM Cabinets Systems with BCC II cards have performance limits: In high traffic configurations, keep the Digital Line Card (DLC) count to a maximum of 7 per bay when using BCC II cards. If you have 8 DLCs per bay, keep the device count to 84 or less. This will avoid slow softkey response during peak traffic periods. With 2 T1 cards in a bay, do not add more than 5 DLCs or 60 devices. This avoids dial tone delays during peak traffic periods.
Technician’s Handbook Because the system counts the PRI card as a peripheral bay, the T1/E1 module on the PRI card does NOT occupy the peripheral interface slots 5 and 6 in its residing cabinet. The PRI card in a main control cabinet does not require a FIM II or CIM because the PRI card connects directly to the backplane. You can put a FIM II or CIM on the PRI card to connect the main control cabinet to a peripheral cabinet.
Installation Configuration Rules for SX-200 IP Nodes The SX-200 EL supports up to two SX-200 IP Nodes. The system requires SX-200 ELx Controller LIGHTWARE 19 Release 3.0 or greater. . Release 1 of the SX-200 IP Node requires a BCC 111 card; Release 2 of the node which requires LIGHTWARE 19 Release 3.1 does not required the card. One Control Triple CIM card (three onboard CIM circuits) in the main control cabinet.
Technician’s Handbook Initial Power-up Procedure (SX-200 EL/ML) If powering up a single cabinet system, immediately revise Alarm Thresholds to eliminate PCM alarms (software defaults to a multi-cabinet system). Users must purchase the option and its associated password through their usual ordering channels prior to attempting to install or implement the option. When the system is first installed, use the following procedure to enter the database into the system using CDE. 1.
Installation 7. Select the Customer Data Entry application by entering “2”. The display returns: ENTER USERNAME : 8. Enter the INSTALLER level of access. The display returns: ENTER PASSWORD: 9. Enter the required password to access Customer Data Entry. The default password is 1000. 10. A list of the system’s forms is displayed. 11. Select Form 04 and press the return key once to enable the software options that were purchased .
Technician’s Handbook System Initialization Sequence SX-200 EL/ML Initialization Table 28: Main Control Card Codes Codes Top LED: E. Lower LED: 8 System Function MOSS Verification Action For SX-200 EL/ML, the MITEL Options password, selected options, or system id does not match. Verify the options and the system id; then, enter the password again. For SX-200 LIGHT/DIGITAL, the decryption module is not correct.
Installation SX-200 LIGHT/DIGITAL Initialization Table 29: Main Control Card Test Status Codes Test Name Test Code Error Code Bus Error Vector/Stack Test 0 E0 Processor Viability Test 1 E1 PROM Checksum Test 2 E2 RAM Load Checksum Test 3 E3 Limited RAM Test 4 E4 DMA Controller Test/PFS OK* 5 E5 RAM Chip Select Test 6 E6 RAM Data Bit Independent Test 7 E7 Memory Address Test 8 E8 Memory Space Test 9 E9 ** Booting System Software b or b. Eb or Eb.
Technician’s Handbook SX-200 LIGHT/DIGITAL Main Control Card Power-Up Error Codes Table 30 shows the Main Control Card numeric display error codes which may appear during start-up. Also shown are the most likely causes of the error condition. Table 30: Main Control Card Power-Up Error Code Summary Error Code Likely Cause(s) (blank) 0 E 0 E 1 E 3 E 4 or E 5 E 2 E 6 E 7 E 8 or E 9 E b. E C Sequence: 2 3 8 9 E b b • Faulty power system - refer to that procedure.
Installation Table 30: Main Control Card Power-Up Error Code Summary (continued) Error Code Likely Cause(s) • Problem in a digital bay/node - upper digit is the ba y n um be r. R ef er t o Ba y C on tr ol Car d procedures. • Problem in a peripheral bay/node - upper digit is the bay/node number, lower digit is the card slot number. Use SHOW ALARMS command to gain further information (see note 2). • Note difference between “E” and “E.” (see above in this table for “E” codes).
Technician’s Handbook Adding a Peripheral Cabinet 1. Install the peripheral cabinet (including Bay Power Supply, Bay Control Card, and required Fiber or Copper Interface Module). 2. Connect the fiber or copper cable to the interface module in the control cabinet. 3. Power up the cabinet. Refer to Powering Up the Nodes (page 67). 4. Enter CDE mode on the maintenance terminal. 5. Select Form 01, System Configuration and configure the new cards (select node type as required). 6.
Installation Peripheral Interface Cards and Modules Table 31: Peripheral Interface Cards and Modules Peripheral interface card Devices supported COV Line card Voice Mail devices Circuits 6 high power Maximum loop resistance/loop lengths Loop resistance: 280 W Loop length: 26 AWG - 1000 m (3300 ft.) 24 AWG - 1500 m (5000 ft.) 22 AWG - 2000m (6000 ft.
Technician’s Handbook Table 31: Peripheral Interface Cards and Modules (continued) Peripheral interface card BRI card low power Devices supported Video conferencing Group 4 fax Circuits Maximum loop resistance/loop lengths 24 Loop length of up to 18,000 feet (5.4 km) 12 24 AWG (25 IWG) - 1000 m (3300 ft.) including up to 50 m (162.5 ft.
Installation Table 31: Peripheral Interface Cards and Modules (continued) Peripheral interface card Devices supported Circuits Universal card Four modules: high power Total power rating of modules on Universal card cannot exceed 10 MOH/Paging DTMF Reciever, E&M Trunk,Console Music-on Hold/Paging module Maximum loop resistance/loop lengths 1 each power rating = 1 loop length - not applicable DTMF DTMF telephone key4 receiver mod- pads and end-to-end sigule naling equipment.
Technician’s Handbook Control and Digital Services Cards and Modules Table 32: Digital Control and Digital Services Cards and Modules Card or Module Important Details Main Controller II For SX-200 ML FD control cabinet only Main Controller IIIEL For SX-200 EL control cabinet only Main Controller IIIELx For SX-200 EL control cabinet.
Installation Table 32: Digital Control and Digital Services Cards and Modules (continued) Card or Module Important Details T1/E1 module Provides up to 2 T1 links of ISDN connectivity (24 or 48 channels) on the PRI card. Provides up to 2 T1 links of T1/D4 connectivity on the BCC III.
Technician’s Handbook E&M Trunk Card Settings Set switches S-1 to S-8 on the E&M trunk module (1 = closed = on, 0 = open = off, x = don’t care).
Installation The S1 Switch Settings for the T1 Trunk Cable Length (not loop length) 0 - 45.8 m (0 - 150 ft.)1 only closed (see figure below) 45.8 - 137.3 m (150 - 450 ft.) 2, 3, 4 closed 137.3 - 200.5 m (450 - 655 ft.) 5, 6, 7 closed Figure 32: S1 Switch Showing 1 Closed The S1 Switch Settings on the PRI Card The S1 switch settings on the PRI Card shown in the following illustration inform the T1 module of the location of the clock source.
Technician’s Handbook Control Resource Card Switch Settings Table 34: Control Resource Card Switch Setting S1 S2 Normal Operation Closed Closed Not Used Not Used Forced Maintenance to Control Open or Closed Open Not Used Not Used Forced Maintenance to Peripheral Open Closed Not Used Not Used Note: 206 S3 S4 Open is pressing the switch to the left (away from the PCB); close, to the right (towards the PCB).
Installation Adding an SX-200 IP Node 1. Install the SX-200 EL Cabinet. 2. Install the SX-200 MCC IIIELx Card. 3. Install the Control Triple CIM Card. 4. Install an Ethernet Switch. 5. Position the IP Node. 6. Using an Ethernet crossover cable, connect the Control Triple CIM Card to the CIM Port on the SX-200 IP Node.
Technician’s Handbook 7. Using an Ethernet crossover cable with RJ45 Connectors, connect the SX-200 IP Node to an Ethernet Switch. Figure 35: Connecting an SX-200 IP Node to an Ethernet Switch 8. Program the IP Node as documented in “Programming an SX-200 IP Node” on page 137. 9. Connect the IP phones to the Ethernet Switch. 10. If you did not program the MAC Addresses of each IP phone in CDE Form 09, register the IP Phones as documented in “Registering IP Phones (Optional)” on page 141.
Installation Control Triple CIM Card Switch Settings The S1 switch (switch 4) on the Control Triple CIM card determines whether the card provides a double interface or a triple interface. The S1 switch (switch 1, 2, or 3) substitutes one of the CIM circuits for a fiber circuit. If the Control Triple CIM card is to provide a triple interface (emulate a control triple carrier card with 9 links), verify that switch 4 on the S1 switch is in the closed position (the default).
Technician’s Handbook Peripheral Interface Cabling Use the tables in this section to connect backplane connectors to the main distribution frame. USOC Pin Designations The USOC connector numbers are RJ21X for CO trunks RJ2EX for 2-wire E&M trunks RJ2FX for 4-wire E&M trunks RJ2GX for 4-wire E&M trunks RJ2HX for 4-wire E&M trunks.
Installation Table 35: BRI Port to Tip/Ring Assignment BRI Module Number BRI Module Port Number Tip/Ring Pair Number 1 1 9 1 2 10 1 3 11 1 4 12 2 1 3 2 2 4 2 3 5 2 4 6 3 1 1 3 2 2 3 3 7 3 4 8 Note: 1. The number 1 BRI module is installed in the upper left corner of the BRI card. The number 2 BRI module is installed below the number 1 BRI module, and the number 3 BRI module is installed beside the number 2 BRI module. 2.
Technician’s Handbook 7. Use IMAT to obtain the BRI card’s maintenance logs. The Maintenance module provides serial connectivity to the PC (IMAT) for BRI maintenance.
Installation Table 38: Copper Interface Ports Pin Signal 1 RX+ TX+ 2 RX- TX- 3 TX+ RX+ TX- RX- 4 5 6 7 8 Note: Note: The CIM ports are the same whether the card has a control end connection or a peripheral end connection. Connections from the control cabinet to the peripheral cabinet require Category 5 UTP (unshielded twisted pair) cable with TX and RX pairs reversed.
Technician’s Handbook Table 39: Maintenance Module Port Note: Pin Signal 1 RTS * 2 CTS * 3 TXD 4 GND 5 RXD 6 DSR ** 7 DTR ** 8 DCD ** Pins with a * and a ** are connected together.
Installation Table 41: T/R Cable Assembly Pinouts for SX-200 SPINE T/R Cable Assembly Pin Outs Module Assignment Connector MDF Circuits 1-4 8-pin mod 4,5 3,6 2,7 1,8 Circuits 5-8 4,5 8-pin mod 3,6 2,7 1,8 Circuits 9-12 4,5 8-pin mod 3,6 2,7 1,8 Circuits 13-16 4,5 8-pin mod 3,6 2,7 1,8 Circuits 17-20 4,5 8-pin mod 3,6 2,7 1,8 Circuits 21-24 4,5 8-pin mod 3,6 2,7 1,8 Circuit 25 4,3 (PFT) 4-pin mod 26, 01 27, 02 28, 03 29, 04 30, 05 31, 06 32, 07 33, 08 34, 09 35, 10 36, 11 37, 12 38, 13 39, 14 40, 15 41,
Technician’s Handbook Table 42: SX-200 EL or SX-200 ML (RM) Tip and Ring Assignments J1, J2, J3, and J4 Slot / Plug Lead Designation Pin Pair Cct 26 W-BL 1 1 BL-W 27 W-O 2-J1 2 O-W or 28 W-G 4-J2 3 G-W or 29 W-BR 6-J3 4 BR-W or 30 W-S 8-J4 5 S-W 31 R-BL 6 BL-R 32 R-O 7 O-R 33 R-G 8 G-R 34 R-BR 9 BR-R 35 R-S 10 S-R 36 BK-BL 11 BL-BK 37 BK-O 12 O-BK 38 BK-G 2 3 4 5 6 7 8 9 10 11 12 ONS or DLC Cct T1 1 LS/GS Cct T1 1 R1 R1 T2 MM1 R2
Installation Table 42: SX-200 EL or SX-200 ML (RM) Tip and Ring Assignments (continued) J1, J2, J3, and J4 Slot / Plug Pin Pair 13 G-BK 39 BK-BR 14 BR-BK 40 BK-S 1-J1 15 S-BK or 41 Y-BL 3-J2 16 BL-Y or 42 Y-O 5-J3 17 O-Y or 43 Y-G 7-J4 18 G-Y 44 Y-BR 19 BR-Y 45 Y-S 20 S-Y 46 V-BL 21 BL-V 47 V-O 22 O-V 48 V-G 23 G-V 49 V-BR 24 BR-V 50 V-S 25 S-V Lead Designation Cct ONS or DLC Cct LS/GS Cct 1 T1 1 T1 1 LS/ CLASS Cct COV Cct T1 1 OPS
Technician’s Handbook Table 43: SX-200 EL or SX-200 ML (RM) Universal Card Tip and Ring Assignments J1, J2, J3, and J4 Slot / Plug Lead Designation Pin Pair Cct MOH/ Pager Cct 26 W-BL 1 MIA1 1 1 BL-W MIB1 DTMF Relay Cct 1 E&M Trunk T1 R1 27 W-O POA1 K5A1 TR1 2-J1 2 O-W POB1 K5B1 RR1 or 28 W-G PKA1 K6A1 E1 4-J2 3 G-W PKB1 K6B1 M1 or 29 W-BR 6-J3 4 BR-W 2 MIB2 or 30 W-S POA2 K5A2 TR2 8-J4 5 S-W POB2 K5B2 RR2 31 R-BL PKA2 K6A2 E2 6 BL-R PKB2
Installation Table 43: SX-200 EL or SX-200 ML (RM) Universal Card Tip and Ring Assignments (continued) J1, J2, J3, and J4 Slot / Plug Pin Pair Lead Designation Cct MOH/ Pager Cct 1 MIA1 1 13 G-BK 39 BK-BR 14 BR-BK MIB1 DTMF Relay Cct E&M Trunk SPARE 1 T1 R1 40 BK-S POA1 K5A1 TR1 1-J1 15 S-BK POB1 K5B1 RR1 or 41 Y-BL PKA1 K6A1 E1 3-J2 16 BL-Y PKB1 K6B1 M1 or 42 Y-O 5-J3 17 O-Y 2 MIB2 or 43 Y-G POA2 K5A2 TR2 7-J4 18 G-Y POB2 K5B2 RR2 44 Y-BR P
Technician’s Handbook Table 44: SX-200 DIGITAL Peripheral Bay Tip and Ring Assignments (High-power Slots) J5 and J9 Bay 2 slots 5 to 8 Slot / Plug Pin Lead Designation Pair Cct 26 W-BL 1 1 BL-W 27 W-O 2 O-W 28 W-G 6-J5 3 G-W or 29 W-BR 8-J9 4 BR-W 30 W-S 5 S-W 31 R-BL 6 BL-R 32 R-O 7 O-R 33 R-G 8 G-R 34 R-BR 9 BR-R 35 R-S 10 S-R 36 BK-BL 11 BL-BK 37 BK-O 12 O-BK 38 BK-G 2 3 4 5 6 7 8 9 10 11 12 ONS Cct LS/GS or DLC T1 1 T1 R1 R1 T2 MM1 R2
Installation Table 44: SX-200 DIGITAL Peripheral Bay Tip and Ring Assignments (High-power Slots) (continued) J5 and J9 Bay 2 slots 5 to 8 Slot / Plug Pin Pair 13 G-BK 39 BK-BR 14 BR-BK 40 BK-S 15 S-BK 41 Y-BL 5-J5 16 BL-Y or 42 Y-O 7-J9 17 O-Y 43 Y-G 18 G-Y 44 Y-BR 19 BR-Y 45 Y-S 20 S-Y 46 V-BL 21 BL-V 47 V-O 22 O-V 48 V-G 23 G-V 49 V-BR 24 BR-V 50 V-S 25 S-V Lead Designation Cct ONS Cct LS/GS or DLC Cct LS/ CLASS Cct COV Cct T1 1 OPS or DID
Technician’s Handbook Table 45: SX-200 Digital Tip and Ring Assignments for Universal Card Modules J5 and J9 Bay 2 slots 5 to 8 Slot / Plug Lead Designation Pin Pair Cct MOH/ Pager DTMF Relay E&M Trunk DLIC Console 26 W-BL 1 MIA1 T1 T1 1 BL-W MIB1 R1 R1 27 W-O POA1 K5A1 TR1 T2 2 O-W POB1 K5B1 RR1 R2 28 W-G PKA1 K6A1 E1 6-J5 3 G-W PKB1 K6B1 M1 or 29 W-BR MIA2 T2 T1 8-J9 4 BR-W MIB2 R2 R1 30 W-S POA2 K5A2 TR2 T2 5 S-W POB2 K5B2 RR2 R2 31 R-B
Installation Table 45: SX-200 Digital Tip and Ring Assignments for Universal Card Modules (continued) J5 and J9 Bay 2 slots 5 to 8 Slot / Plug Pin Pair Lead Designation Cct MOH/ Pager DTMF Relay E&M Trunk DLIC Console 1 MIA1 T1 T1 R1 R1 13 G-BK 39 BK-BR SPARE 14 BR-BK MIB1 40 BK-S POA1 K5A1 TR1 T2 15 S-BK POB1 K5B1 RR1 R2 41 Y-BL PKA1 K6A1 E1 5-J5 16 BL-Y PKB1 K6B1 M1 or 42 Y-O MIA2 T2 T1 7-J9 17 O-Y MIB2 R2 R1 43 Y-G POA2 K5A2 TR2 T2 18 G-Y
Technician’s Handbook Table 46: SX-200 DIGITAL Tip and Ring Assignents (Low-power Slots) J7 and J11 Bay 2 slots 1 to 4 Slot / Plug Pin Lead Designation Pair Cct 26 W-BL 1 1 BL-W 27 W-O 2 O-W 28 W-G 2-J7 3 G-W or 29 W-BR 4-J11 4 BR-W 30 W-S 5 S-W 31 R-BL 6 BL-R 32 R-O 7 O-R 33 R-G 8 G-R 34 R-BR 9 BR-R 35 R-S 10 S-R 36 BK-BL 11 BL-BK 37 BK-O 12 O-BK 38 BK-G 2 3 4 5 6 ONS or DLC Cct T1 1 8 9 10 11 12 Cct T1 1 R1 R1 T2 MM1 R2 M1 T3 2 T
Installation Table 46: SX-200 DIGITAL Tip and Ring Assignents (Low-power Slots) (continued) J7 and J11 Bay 2 slots 1 to 4 Slot / Plug Pin Pair 13 G-BK 39 BK-BR 14 BR-BK 40 BK-S 5 S-BK 41 Y-BL 1-J7 16 BL-Y or 42 Y-O 3-J11 17 O-Y 43 Y-G 18 G-Y 44 Y-BR 19 BR-Y 45 Y-S 20 S-Y 46 V-BL 21 BL-V 47 V-O 22 O-V 48 V-G 23 G-V 49 V-BR 24 BR-V 50 V-S 25 S-V Lead Designation Cct ONS or DLC 1 T1 Cct LS/GS Cct T1 1 LS/CLASS SPARE 2 3 4 5 6 1 R1 R1 T2
Technician’s Handbook Table 47: USOC Connector Pin Designations Pin Color RJ21X RJ2EX RJ2GX 26 W-BL T T T 1 BL-W R R R 27 W-O T E T1 R1 2 O-W R M 28 W-G T T E 3 G-W R R M 29 W-BR T E T 4 BR-W R M R 30 W-S T T T1 5 S-W R R R1 31 R-BL T E E M 6 BL-R R M 32 R-O T T T 7 O-R R R R 33 R-G T E T1 R1 8 G-R R M 34 R-BR T T E 9 BR-R R R M 35 R-S T E T 10 S-R R M R 36 BK-BL T T T1 11 BL-BK R R R1 37 BK-O
Installation Table 47: USOC Connector Pin Designations (continued) Pin Color RJ21X RJ2EX RJ2GX 42 Y-O T T T1 17 O-Y R R R1 43 Y-G T E E 18 G-Y R M M 44 Y-BR T T T 19 BR-Y R R R 45 Y-S T E T1 20 S-Y R M R1 46 V-BL T T E 21 BL-V R R M 47 V-O T E T 22 O-V R M R 48 V-G T T T1 23 G-V R R R1 49 V-BR T E E 24 BR-V R M M 50 V-S SPARE 25 S-V SPARE (Sheet 2 of 2) Note: RJ21X is a standard trunk. RJ2EX is a two-wire E&M trunk.
Technician’s Handbook Table 48: Analog Bay P1 and P7 Tip and Ring Assignments P1 for Bay 3 or 4 (480-port), Bay 4 (456-port), or P7 for Bay 5 (480- or 456-port) Slot 1 Cct Pin Color Lines CO DID/TIE E&M 1 26 1 27 28 3 29 W-BL BL-W W-O W-G G-W W-BR T1 R1 T2 T3 R3 T4 T1 R1 XT2 T2 R2 T1 R1 T1 R1 TR1 E1 M1 4 30 5 BR-W W-S S-W R4 T1 R1 T1 R1 T1 R1 T1 R1 2 31 6 R-BL BL-R T2 R2 XT2 XT1 TR1 RR1 3 32 7 R-O O-R T3 R3 T2 R2 E1 M1 4 3 33 8 34 9 35 10 36 R-G G-R R-BR BR-R R-S S-R
Installation Table 48: Analog Bay P1 and P7 Tip and Ring Assignments (continued) P1 for Bay 3 or 4 (480-port), Bay 4 (456-port), or P7 for Bay 5 (480- or 456-port) Slot Cct Pin Color Lines CO DID/TIE E&M 1 42 17 43 Y-O O-Y Y-G T1 R1 T2 T1 R1 XT2 T1 R1 T1 R1 TR1 18 44 19 45 20 46 21 G-Y Y-BR BR-Y Y-S S-Y V-BL BL-V R2 T3 R3 T4 R4 T1 R1 XT1 T2 R2 47 22 48 V-O O-V V-G T2 R2 T3 XT2 XT1 T2 TR1 RR1 E1 23 49 24 G-V V-BR BR-V R3 T4 R4 R2 M1 50 25 V-S S-V 2 5 3 4 1 2 6 3 4 T1 R1 RR1
Technician’s Handbook Table 49: Analog Bay P2 and P8 Tip and Ring Assignments P2 for Bay 3 or 4 (480-port), Bay 4 (456-port), or P8 for Bay 5 (480- or 456-port) Slot Cct Pin Color Lines CO DID/TIE E&M 5 26 1 27 2 28 3 W-BL BL-W W-O O-W W-G G-W T5 R5 T6 R6 T7 R7 T3 R3 XT4 XT3 T4 R4 T2 R2 T2 R2 TR2 RR2 E2 M2 5 29 4 30 W-BR BR-W W-S T8 R8 T5 T3 T2 T2 S-W R-BL R5 T6 R3 XT4 R2 6 5 31 R2 TR2 7 6 32 BL-R R-O R6 T7 XT3 T4 RR2 E2 7 33 8 34 9 35 10 O-R R-G G-R R-BR BR-R R-S S-R
Installation Table 49: Analog Bay P2 and P8 Tip and Ring Assignments (continued) P2 for Bay 3 or 4 (480-port), Bay 4 (456-port), or P8 for Bay 5 (480- or 456-port) Slot Cct Pin Color Lines CO DID/TIE E&M 5 42 17 43 Y-O O-Y Y-G T5 R5 T6 T3 R3 XT4 T2 R2 T2 R2 TR2 18 44 19 45 20 46 21 G-Y Y-BR BR-Y Y-S S-Y V-BL BL-V R6 T7 R7 T8 R8 T5 R5 XT3 T4 R4 47 22 48 V-O O-V V-G T6 R6 T7 XT4 XT3 T4 TR2 RR2 E2 23 49 24 G-V V-BR BR-V R7 T8 R8 R4 M2 50 25 V-S S-V 6 5 7 8 5 6 6 7 8 T3 R3
Technician’s Handbook Table 50: Analog Bay P3 and P9 Tip and Ring Assignments P3 for Bay 3 or 4 (480-port), Bay 4 (456-port), or P9 for Bay 5 (480- or 456-port) Slot Cct Pin Color Lines CO DID/TIE E&M 1 26 1 27 2 28 3 W-BL BL-W W-O O-W W-G G-W T1 R1 T2 R2 T3 R3 T1 R1 XT2 XT1 T2 R2 T1 R1 T1 R1 TR1 RR1 E1 M1 1 29 4 30 W-BR BR-W W-S T4 R4 T1 T1 T1 T1 S-W R-BL R1 T2 R1 XT2 R1 2 5 31 R1 TR1 3 6 32 BL-R R-O R2 T3 XT1 T2 RR1 E1 7 33 8 34 9 35 10 O-R R-G G-R R-BR BR-R R-S S-R
Installation Table 50: Analog Bay P3 and P9 Tip and Ring Assignments (continued) P3 for Bay 3 or 4 (480-port), Bay 4 (456-port), or P9 for Bay 5 (480- or 456-port) Slot Cct Pin Color Lines CO DID/TIE E&M 1 42 17 43 Y-O O-Y Y-G T1 R1 T2 T1 R1 XT2 T1 R1 T1 R1 TR1 18 44 19 45 20 46 21 G-Y Y-BR BR-Y Y-S S-Y V-BL BL-V R2 T3 R3 T4 R4 T1 R1 XT1 T2 R2 47 22 48 V-O O-V V-G T2 R2 T3 XT2 XT1 T2 TR1 RR1 E1 23 49 24 G-V V-BR BR-V R3 T4 R4 R2 M1 50 25 V-S S-V 2 11 3 4 1 2 12 3 4 T1 R1 R
Technician’s Handbook Table 51: Analog Bay P4 and P10 Tip and Ring Assignments P4 for Bay 3 or 4 (480-port), Bay 4 (456-port), or P10 for Bay 5 (480- or 456-port) Slot Cct Pin Color Lines CO DID/TIE E&M 5 26 1 27 2 28 3 W-BL BL-W W-O O-W W-G G-W T5 R5 T6 R6 T7 R7 T3 R3 XT4 XT3 T4 R4 T2 R2 T2 R2 TR2 RR2 E2 M2 5 29 4 30 W-BR BR-W W-S T8 R8 T5 T3 T2 T2 S-W R-BL R5 T6 R3 XT4 R2 6 5 31 R2 TR2 7 6 32 BL-R R-O R6 T7 XT3 T4 RR2 E2 7 33 8 34 9 35 10 O-R R-G G-R R-BR BR-R R-S S-
Installation Table 51: Analog Bay P4 and P10 Tip and Ring Assignments (continued) P4 for Bay 3 or 4 (480-port), Bay 4 (456-port), or P10 for Bay 5 (480- or 456-port) Slot Cct Pin Color Lines CO DID/TIE E&M 5 42 17 43 Y-O O-Y Y-G T5 R5 T6 T3 R3 XT4 T2 R2 T2 R2 TR2 18 44 19 45 20 46 21 G-Y Y-BR BR-Y Y-S S-Y V-BL BL-V R6 T7 R7 T8 R8 T5 R5 XT3 T4 R4 47 22 48 V-O O-V V-G T6 R6 T7 XT4 XT3 T4 TR2 RR2 E2 23 49 24 G-V V-BR BR-V R7 T8 R8 R4 M2 50 25 V-S S-V 6 11 7 8 5 6 12 7 8 T3
Technician’s Handbook Table 52: Interconnect Card P19 Tip and Ring Assignments P19 for Bay 3 or 4 (480-- or 456-port) Slot Cct 8 7 15 6 5 8 7 14 6 5 8 7 13 6 5 4 3 15 2 1 Pin Color 26 1 27 2 28 3 29 4 30 5 31 6 32 7 33 8 34 9 35 10 36 11 37 12 38 13 39 14 40 15 41 16 42 17 W-BL BL-W W-O O-W W-G G-W W-BR BR-W W-S S-W R-BL BL-R R-O O-R R-G G-R R-BR BR-R R-S S-R BK-BL BL-BK BK-O O-BK BK-G G-BK BK-BR BR-BK BK-S S-BK Y-BL BL-Y Y-O O-Y Lines CO DID/TIE E&M SPARE SPARE T8 R8 T7 R7 T6 R6 T5 R5 T8 R8 T7
Installation Table 52: Interconnect Card P19 Tip and Ring Assignments (continued) P19 for Bay 3 or 4 (480-- or 456-port) Slot Cct Pin Color Lines 4 43 18 44 19 45 20 46 21 47 22 48 23 49 24 50 25 Y-G G-Y Y-BR BR-Y Y-S S-Y V-BL BL-V V-O O-V V-G G-V V-BR BR-V V-S S-V T4 R4 T3 R3 T2 R2 T1 R1 T4 R4 T3 R3 T2 R2 T1 R1 3 14 2 1 4 3 13 2 1 CO T2 R2 XT1 XT2 T1 R1 T2 R2 XT1 XT2 T1 R1 DID/TIE E&M T1 R1 E1 M1 TR1 RR1 T1 R1 T1 R1 E1 M1 TR1 RR1 T1 R1 (Sheet 2 of 2) Note: For 2-wire E&M Trunk operati
Technician’s Handbook Adding a PKM A Programmable Key Module (PKM) provides the user with additional personal keys for their telephone set. Four types are available: The Mitel Networks Programmable Key Module 48 (PKM 48), the Mitel Networks Programmable Key Module 12 (PKM 12), the Mitel Networks 5412 Programmable Key Module (5412 PKM), and the Mitel Networks 5448 Programmable Key Module (5448 PKM).
Installation The PKM 12 and the PKM 48 are the only programmable key modules qualified by Mitel Networks for connection to SUPERSET 4000-series telephones. The PKM 12 is not designed to connect to a PKM 48. The 5412 PKM and 5448 PKM are the only programmable key modules qualified by Mitel Networks for connection to 5220 IP Phones. The 5412 PKM is not designed to connect to a 5448 PKM. The SUPERSET 4025 telephone requires a power adapter for the SUPERSET Interface Module connection.
Technician’s Handbook The 5422 PKM IM is powered by the 5220 IP Phone, which requires a DC power adapter. The DC power adapter plugs into the phone. Figure 38: 5448 PKM Connections to a 5220 IP Phone Never plug a power supply into a SIM1or a SIM2 installed in a SUPERSET 4150 or SUPERSET 4125 telephone. If you do, you will lose the full duplex functionality of the speaker phone. Refer to Programming an Analog Device to a SIM2 (page 117) for instructions on adding an analog device.
Installation PKM to an Attendant Console The PKM 48 provides an attendant console user with 48 DSS/BLF keys. Up to two PKM 48 devices can be attached. A SUPERCONSOLE 1000 with part numbers 9189-000-300 and 9189-000-301 can directly connect up to two PKM 48 devices. Direct connection requires a power adapter, LIGHTWARE 18 and greater software and the purchasable MOSS System Option 102, Feature Level 1 or greater.
Technician’s Handbook The following diagram shows the connection of two PKM 48 devices with the DSS/BLF Interface Unit. The maximum cable length between the DSS/BLF Interface Unit and the first PKM is 5.0 m. The maximum cable length between the first PKM and second PKM is 0.6 m. Only use the modular cables that are supplied with the DSS/BLF Interface Unit and the PKM 48 device.
Chapter 6 Maintenance Commands
Technician’s Handbook 244
Maintenance Commands Basic Commands Maintenance port characteristics are: 8 bits/1 start/1 stop/no parity. Baud rates are: 300, 600, 1200, 2400, 4800, 9600, or 19,200. Maintenance commands do not require the ESC sequence used with CDE commands. Entering Command Sequences Maintenance commands are entered by selecting a softkey from a menu, and then selecting another softkey from the subsequent menu. Start all maintenance sequences from the Maintenance screen.
Technician’s Handbook Logging Out 1. Press QUIT (softkey 6). 2. Press key 6 (or wait for logout timer to time out).
Maintenance Commands Log Commands Table 53: Log Level Functions COMMAND PARAMETER QUALIFIER 1-SET 4-AUTOPRINT 1-ON 2-OFF 2-READ 1-NEWEST [number] 3-PRINT 2-OLDEST [number] 4-ALL 8-LOGS_TEXT* 9-TRACE_INFO* 1-NEWEST [number] 2-OLDEST [number] 4-ALL 8-LOGS_TEXT* 4-DELETE 1-NEWEST [number] 2-OLDEST [number] 4-ALL 9-TRACE_INFO* 8-STOP * TRACE_INFO is a diagnostic tool used only by MITEL personnel.
Technician’s Handbook System Commands Table 54: System Level Functions COMMAND 1-SET PARAMETER QUALIFIER QUALIFIER QUALIFIER 1-DATE [dd/mm/yy] 2-TIME [hh:mm] 3-PASSWORD 1-ATTENDANT 2-SUPERVISOR 3-MAINT2 4-MAINT1 7-INSTALLER 4-SPEED 1-MAINT-PORT [speed] 8-PRINTER_PORT [speed] 8-RESET_TIME 1-AFTER_N_FLTS 2-DAY/TIME 1-MONDAY 1-TIME [hh:mm] 2-TUESDAY 1-TIME [hh:mm] 3-WEDNESDAY 1-TIME [hh:mm] 4-THURSDAY 1-TIME [hh:mm] 6-FRIDAY 1-TIME [hh:mm] 7-SATURDAY 1-TIME [hh:mm] 8-SUNDAY 1-TIME [hh:
Maintenance Commands Table 54: System Level Functions (continued) COMMAND PARAMETER QUALIFIER QUALIFIER 2-BAY (user must enter Bay number) 2-SHOW QUALIFIER 8-CONFIRM 1-DATE 2-TIME 4-DEVICE 1-MAINT-PORT 4-DATASTN_PLID 1-BAY/SLOT/CCT 3-EXT-NUM 8-PRINTER_PORT 7-LN_APP_COUNT 8-RESET-TIME 9-IDENTITY 3-DATABASE 1-BACKUP 2-RESTORE 3-SW_RESTORE 4-SHOW_PARAM 6-TRAP_BACKUP* 7-SW-VERIFY 8-LOGS_BACKUP 9-SET_PARAM 1-DEFAULT 2-RETRIES 3-BLOCK_CHECK 4-RECEIVE 1-EOL_CHAR 2-8_BIT_CHAR 3-CTRL_CHAR 4-REPEAT_CHAR
Technician’s Handbook Table 54: System Level Functions (continued) COMMAND PARAMETER QUALIFIER QUALIFIER QUALIFIER 3-FREE_RUN 2-SLOW_SCAN 1-STEP 2-SLOW_SCAN 3-FREE_RUN 1-STEP 3-FREE_RUN 7-LOGS 1-MAINT_PORT 2-SYS_PRINTERS 5-SUSPEND_PRTR 7-PRINTER_PLID 1-BAY/SLOT/CCT 3-EXT-NUM 8-PRINTER_PORT 6-QUIT 7-RESUME_PRTR 7-PRINTER_PLID 1-BAY/SLOT/CCT 3-EXT-NUM 8-PRINTER_PORT 8-RE-START 2-RESET_SYSTEM 9-STOP 7-LOGS MORE_KEYS 1-SET_FIRMWARE 1-STATUS 1-BAY/SLOT/CCT 2-SET_TYPE 1-SS4150 2-SS4025 3-
Maintenance Commands Table 54: System Level Functions (continued) COMMAND PARAMETER QUALIFIER QUALIFIER QUALIFIER 4-ALL 4-FORCE_DOWNLOAD 1-BAY/SLOT/CCT 2-SET_TYPE 1-SS4150 2-SS4025 3-SS4090 3-EXT_NUM 4-ALL (Sheet 4 of 4) 251
Technician’s Handbook Report Commands Table 55: Report Level Functions COMMAND PARAMETER 2-SHOW 1-CONFIG QUALIFIER QUALIFIER QUALIFIER 1-BAY/SLOT/CCT 3-EXT-NUM [number] 4-ALL 2-ALARMS 2-DEVICE TYPE 1-LINES 2-TRUNKS 3-RECEIVERS 4-PCM-CHANNELS 3-STATUS 4-ALL 0-MORE 1-BAY/SLOT/CCT DEVICE STATUS See Note 2-SWID 1-SW_STATION See Note 2-SW_RECEIVER See Note 3-SW_CONSOLE See Note 4-SW_LINE See Note 6-SW_DTMF_GEN See Note 7-SW_SET See Note 9-SW_DATA_STN See Note 0-MORE_KEYS 1-SW_CO_T
Maintenance Commands Table 55: Report Level Functions (continued) COMMAND PARAMETER QUALIFIER QUALIFIER QUALIFIER 8-UP_1_PAGE 9-DOWN_1_PAGE 7-DSP 6-CHANNEL-MAP 1-LOGICAL 1-CHANNEL NUM 2-PHYSICAL 1-BAY_NUM 2-LINK_NUMBER 7-ERRORS 2-DEVICE_TYPE 1-SS3_SS4 3-DIGITAL_SETS 4-HDLC 6-DATASETS 7-CONSOLE 9-T1_TRUNK 3-CLEAR 7-ERRORS 1-BAY/SLOT/CCT 2-DEVICE_TYPE 1-SS3_SS4 3-DIGITAL_SETS 4-HDLC 6-DATASETS 7-CONSOLE 9-T1_TRUNK 3-EXT-NUM 4-ALL 8-CONFIRM 6-QUIT (Sheet 2 of 2) Note: The following softke
Technician’s Handbook Diagnostic Commands Table 56: Diagnostic Level Functions COMMAND SUBCOMMAND PARAMETER 1-TEST QUALIFIER QUALIFIER 1-BAY/SLOT/CCT 2-DEVICE_TYPE 1-ONS 2-LS/GS-TRUNK 3-RECEIVERS 4-JUNCTOR 7-CONSOLE 9-EM 0-MORE_KEYS 1-COV 2-LINK/CHANNEL 3-DID 4-OPS 6-DNIC 7-PRINTER_PLID 8-PRINTER_PORT 9-T1_TRUNK 0-MORE_KEYS 3-EXT-NUM 2-CLR_FEATURE 1-FORWARD 1-BAY/SLOT/CCT 2-DO_N_DISTURB 1-BAY/SLOT/CCT 3-EXT_NUM 3-EXT_NUM 3-CALL_BACK 1-BAY/SLOT/CCT 4-ALL 1-BAY/SLOT/CCT 3-EXT_NUM 3-EXT_NUM
Maintenance Commands Table 56: Diagnostic Level Functions (continued) COMMAND SUBCOMMAND PARAMETER QUALIFIER QUALIFIER 2-DEVICE_TYPE 1-ONS 2-LS/GS-TRUNK 3-RECEIVERS 4-JUNCTOR 7-CONSOLE 9-EM 0-MORE_KEYS 1-COV 2-LINK/CHANNEL 3-DID 4-OPS 6-DNIC 9-T1_TRUNK 3-EXT-NUM 0-MORE_KEYS 1-RANGE_B_OUT 2-ENABLE-DIAG 2-POWER-UP 1-BAY/SLOT/CCT 2-DEVICE_TYPE 1-ONS 2-LS/GS-TRUNK 3-RECEIVERS 4-JUNCTOR 7-CONSOLE 9-EM 0-MORE_KEYS 1-COV 2-LINK/CHANNEL 3-DID 4-OPS 6-DNIC 9-T1_TRUNK 3-EXT-NUM 3-BUSY-OUT 1-BAY/SLOT/CCT 2-D
Technician’s Handbook Table 56: Diagnostic Level Functions (continued) COMMAND SUBCOMMAND PARAMETER QUALIFIER QUALIFIER 3-EXT-NUM 4-SPINE_WA 1-BAY/SLOT/CCT 5-RANGE_RTS 6-QUIT 7-DISABLE-DIAG 1-BACKGROUND 1-BAY/SLOT/CCT 2-DEVICE_TYPE 1-ONS 1-LS/GS-TRUNK 3-RECEIVERS 4-JUNCTOR 7-CONSOLE 9-EM 0-MORE_KEYS 1-COV 2-LINK/CHANNEL 3-DID 4-OPS 6-DNIC 9-T1_TRUNK 3-EXT-NUM 7-DISABLE-DIAG 2-POWER-UP 1-BAY/SLOT/CCT 2-DEVICE_TYPE 1-ONS 2-LS/GS-TRUNK 3-RECEIVERS 4-JUNCTOR 7-CONSOLE 9-EM 0-MORE_KEYS 1-COV 2-LINK/
Maintenance Commands Table 56: Diagnostic Level Functions (continued) COMMAND SUBCOMMAND PARAMETER QUALIFIER QUALIFIER 3-EXT-NUM 8-RET-TO-SVC 1-BAY/SLOT/CCT 2-DEVICE_TYPE 2-LINK/CHANNEL 4-JUNCTOR 3-EXT-NUM 9-DISC_TRUNK 1-BAY/SLOT/CCT (Sheet 4 of 4) 257
Technician’s Handbook Traffic Measurement Commands Table 57: Traffic Measurement Level Functions COMMAND PARAMETER QUALIFIER 1-SET 1-UNITS 1-CCS 2-ERLANGS 2-PERIOD 3-DURATION 4-AUTOPRINT 5-CANCEL 7-START_TIME 8-CONDENSED 1-ON 2-OFF 1-ON 2-OFF 2-SHOW 3-STATUS 3-PRINT 4-READ 6-QUIT 4-DELETE 9-STOP 258 1-TRAFFIC _RPT 3-PRINT
Index A Alarm check 26 flowchart 52 ANI/DNIS incoming 131 Attendant console 110 B Backup database 27 log entries 58 Basic maintenance commands 245 Boot code 34 BRI installation 211 C Cabling, peripheral interface 209 Call Forwarding - External 146 Card configuration, display 246 CFCII card 5 Changing options 36 Channel associated signaling 85 Circuit cards, replacing 62 CLASS trunks 134 Command sequences 245 Common channel signaling 85 Configuration 336 port 18 456 port 19 480 port 20 672 port 17 EL 5 LI
Technician’s Handbook Type I 80 Type V 82 E.
Index N Non-dial-in trunk 125 O Options and timers, system 159 Options password 36 Options, changing or enabling 36 P PBX - PMS interface 143 PBX and PMS cannot communicate 92 Peripheral cabinet, add 198 interface cabling 209 interface cards 199 interface cards, replacing 62 Pinouts for SX-200 SPINE 215 PMS 5-digit extension number 90 message - PBX to PMS 90 messages 89 programming interface 143 Pointer, meaning of 3 Power cards (EL) high 10 low 10 PRI card programming 120 rules 189 S1 Switch settings 19
Technician’s Handbook 456 Port 19 480 Port 20 672 Port 17 EL/ML configuration rules 185 ELx cabinet 6 LIGHT 13 ML (FD) and (RM) 12 SPINE Bay 16 SX-200 IP Node Configuration 14 Configuration Rules 191 IP Trunks 136 Programming 136 Troubleshooting 97 Upgrading 37 SX-200 RM peripheral interface card slot assignments 210 Symbol MiNET Wireless Phones 141 Symbols 3 System checklist 25 commands 248 correcting ID errors 59 ID mismatch 59 initialization sequence 194 is not booting 51 options and timers 159 T T1 or
Index Ground Start 77 Loop Start 75 T1 85 Trunks ANI/DNIS 131 CLASS 134 Dial-In 127 DISA 130 IP 136 Non-Dial-In 125 set firmware 34 system 29 upgrading SX-200 IP Node 37 USOC connector pin designations 226 U Wireless phones 141 Wrist strap 62 Upgrading V Voice stations 115 W 263
Technician’s Handbook 264
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