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5360 IP Phone – User Guide NOTICE The information contained in this document is not warranted by Mitel Networks Corporation or any of its affiliates or subsidiaries ("Mitel") and is subject to change without notice. Mitel assumes no liability for any errors or omissions. This document may be reproduced, either wholly or in part, solely for distribution to authorized users of Mitel's products. TRADEMARKS Mitel and Speak@Ease are trademarks of Mitel Networks Corporation.
5360 IP Phone – User Guide ABOUT YOUR PHONE ............................................................................................. 1 Elements of Your Phone...................................................................................................... 3 Ring/Message Indicators ..................................................................................................... 4 For Users on Resilient 3300 ICP Systems ..........................................................................
5360 IP Phone – User Guide Enable PC Connectivity ..................................................................................................... 15 Float Keys.......................................................................................................................... 15 Adjust the Ringer ............................................................................................................... 15 Cleaning Your 5360 IP Phone ...........................................................
360 IP Phone – User Guide Delete Logs........................................................................................................................ 30 CALL FORWARDING ............................................................................................. 31 Using Quick Call Forward Always...................................................................................... 31 Programming Call Forwarding Defaults .............................................................................
5360 IP Phone – User Guide USING OTHER FEATURES.................................................................................... 45 Account Codes .................................................................................................................. 45 ACD ................................................................................................................................... 45 Attendant Call Hold - Remote Retrieve....................................................................
5360 IP Phone – User Guide Message Waiting Indicator ................................................................................................ 64 Messaging - Advisory ........................................................................................................ 64 Messaging - Callback ........................................................................................................ 65 Messaging - Cancel Callback ........................................................................
5360 IP Phone – User Guide USING YOUR PHONE WITH THE CORDLESS MODULE AND ACCESSORIES . 78 Elements of Your Cordless Module and Accessories ........................................................ 79 Handset/Headset Combinations ........................................................................................ 80 Pairing the Cordless Module and Accessories .................................................................. 80 Pairing a DECT Cordless Accessory with a DECT Cordless Module................
5360 IP Phone – User Guide USING THE CORDLESS DEVICES APPLICATION............................................... 92 Low Battery Level .............................................................................................................. 92 Viewing Cordless Module Information ............................................................................... 92 Enabling/Disabling Auto-Connect on a Bluetooth Headset ...............................................
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5360 IP Phone – User Guide ABOUT YOUR PHONE The 5360 IP Phone is a high-end color phone with a touch display that delivers graphically rich applications. It is a full-feature enterprise-class phone that provides a large color backlit graphics display with 48 programmable self-labeling keys, six intuitive call state sensitive softkeys, superior sound quality, and a built-in HTML toolkit for desktop applications development.
5360 IP Phone – User Guide The 5360 IP Phone -2-
5360 IP Phone – User Guide Elements of Your Phone Feature 1) Display Function Provides a large, high-resolution touch screen that assists you in selecting and using phone features and applications. The display area provides 48 self-labeling buttons that can be programmed as speed call keys, fixed function keys, hard keys, applications, or line appearance keys, according to your communication needs. On your home page, the bottom right feature key is always your Prime Line key.
5360 IP Phone – User Guide Ring/Message Indicators When indicator is it means that Flashing rapidly Your phone is ringing Flashing slowly A message or callback message is waiting at your phone On Your phone is ringing another phone Off Your phone is idle, or you are on a call For Users on Resilient 3300 ICP Systems If during a call, you hear a beep repeated every 20 seconds it means that your phone is switching to a secondary 3300 ICP system.
5360 IP Phone – User Guide HTML Applications Your 5360 IP Phone may have HTML Applications available for your customized use. The HTML Desktop Toolkit enables simple, intuitive development of customized applications that are easily integrated with telephony functions of your 5360 IP Phone. Tips For Your Comfort And Safety Don't Cradle the Handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder.
5360 IP Phone – User Guide USING YOUR DEFAULT PHONE WINDOW The 5360 IP Phone default phone window and Gadget Sidebar are shown and described below. The Phone window provides access to programmable keys and the main phone interface. Getting Started with Your Phone When you receive your phone, you may need to program features and applications. Press to access your phone’s applications.
5360 IP Phone – User Guide 5360 IP Phone Default Window Feature 1) Status Bar Function Displays time, date, and icons indicating feature states as follows: Call History ( Call Forward Always On ( activated. Message Waiting ( Headset ( DND ( Logged in as ( ) - Indicates that the 5310 Conference Unit is Conference Unit ( connected and turned on. ) – Indicates new missed calls ) – Indicates Call Forward Always is ) - Indicates new voice mail.
5360 IP Phone – User Guide Gadget Sidebar on the 5360 IP Phone The Gadget Sidebar is a vertical bar that runs down the right side of the 5360 IP Phone’s display. The Gadget Sidebar contains a series of icons that provide one-touch access to the most commonly accessed phone applications and features, including HTML applications. The Gadget Sidebar is designed to accommodate up to nine quick launch icons, including the Phone icon, which always returns you to the main phone screen.
5360 IP Phone – User Guide USING APPLICATIONS ON THE 5360 IP PHONE Your 5360 IP Phone provides applications that simplify the use of your phone. This table describes the applications that you may have on your 5360 IP Phone. The associated icon appears on the Gadget Sidebar or as a context icon in the navigation area. Simply touch the Gadget Sidebar icon to open the application.
5360 IP Phone – User Guide Applications/Icons Settings Function Use the Settings application to display and quickly change your phone’s current communications settings. See Using the Settings Application for more information. Provides access to Quick Help and displays a list of the key icons, if Help is available on your phone. Help Clean Mode Provides access to the Clean Mode application that allows the touch screen to be cleaned without activating any features.
5360 IP Phone – User Guide CUSTOMIZING YOUR PHONE Use the Settings application to customize your phone. Note: The System Administrator can invoke a Lock Default Configuration option on a per-phone basis. When this is in effect, the system administrator sets the settings for Programmable Keys and you cannot change them. Using the Settings Application The Settings application provides a single location to access all your phone settings.
5360 IP Phone – User Guide Specify Language To specify the language in which prompts and applications display: 1. Press the blue Applications key . 2. Press Settings. 3. Press Languages. The phone displays the three language selections that are currently programmed in the ICP. 4. Select the appropriate language and press Save. The phone displays your chosen language. Note: Languages supported on the 5360 IP Phone may differ from those supported on the ICP.
5360 IP Phone – User Guide Notes: Press Cancel at any time to exit this application without making any changes. When the Conference Unit application is displayed, the Phone application is not automatically displayed when making or receiving calls. Adjust Display Brightness To adjust the display brightness use the Settings application: 1. Press the blue Applications key . 2. Press Settings. 3. Press Brightness. 4. Press the + or - keys to adjust the brightness of your screen. 5. Press Save.
5360 IP Phone – User Guide Calibrate the Display To calibrate the phone screen for touch accuracy: 1. Press the blue Applications key . 2. Press Settings. 3. Press Calibrate Display. 4. Touch the center of each + to calibrate the display. Specify Audio Feedback Options The error beep volume in the phone is related to the volume of the speaker. You can set the beep volume using this procedure; however, adjusting the speaker volume also affects the beep volume.
5360 IP Phone – User Guide Enable Message Key To enable the Message Key for voicemail: 1. Press the blue Applications key . 2. Press Settings. 3. Press Message Key Config. 4. Enable the Open Voicemail App. Enable PC Connectivity To enable a connection to be set up between your phone and the Unified Communicator (UC) Express Application: 1. Press the blue Applications key . 2. Press Settings. 3. Press PC Connectivity. 4. Press the checkbox Enable. 5. Press Edit Password and enter a password. 6.
5360 IP Phone – User Guide 4. Press No. 5. Press “Ringer Vol”. 6. Press (UP) or (DOWN) on your phone. 7. Press Superkey. Note: Adjusting ringer volume also adjusts cordless headset/handset ringer tone. To adjust the Ringer Volume while the phone is ringing: Press (UP) or (DOWN). Note: If the phone is in talk state, this action adjusts the volume of the handset, headset or speaker. To adjust the Ringer Pitch while the phone is idle: 1. Press Superkey (must be programmed to a key). 2.
5360 IP Phone – User Guide People application – names and phone numbers Text Entry Window The Text Entry window remains open during calls and other activities (see diagram below). For example, if you are entering the text of a Programmable Key label in the Settings application, and you receive an incoming call, the Text Entry’s window will remain open even though it is hidden. When you eventually re-display Settings, the edit window reappears in the same state as when Settings was hidden.
5360 IP Phone – User Guide Status Line The Text Entry window’s Status Line displays either a text string or the time and date and this depends on the application that requires text entry. Input Area The Input area lets you see the text as you enter it, either in the name or number field. Text Manipulation Control Keys The text manipulation control keys provided in the Text Entry window are Cursor Left, Cursor Right, Backspace, Clear, and Delete Digit.
5360 IP Phone – User Guide The character set includes the Space key, the numbers 0 through 9, the letters of the English language in both lowercase and uppercase and a subset of other Unicode characters which would be similar to the ASCII characters provided on a typical PC keyboard. The Alphanumeric keyboard has four Character Keys views; only one view can be displayed at a time. Default view: This view consists of the lowercase version of the letters and numbers.
5360 IP Phone – User Guide SETTING UP YOUR CONTACT LIST Use the People application to set up your contact list. Adding Names to Your Contact List You can add a name to your contact list by entering it directly using the People application or by copying a number using the To People from Call Info, Visual Voice Mail and Call History. To add a name to your contact list using the People application: 1. Open the People application. 2. Press New. 3.
5360 IP Phone – User Guide VISUAL VOICE MAIL Use the Visual Voice Mail application to manage and listen to voice mail messages. Set Up your Mailbox Before you can use voice mail, you must first set up your mailbox. To set up your mailbox: 1. Dial the voice mail Hunt Group number provided by your system administrator. 2. Follow the verbal instructions to create your personal passcode and to record your name and greeting. 3. Set up Call Forwarding to direct your calls to the voice mail hunt group number.
5360 IP Phone – User Guide Log Into Your Mailbox From Your Own Extension To login to your mailbox from your extension: 1. Open the Voice mail application. Note: The mailbox number assigned to the prime extension of this phone is displayed. If this is not your mailbox number, see Log into your mailbox from another extension. If there is no mailbox associated with the phone’s primary DN, the voice mail application displays the Guest Mailbox. In this case, see Log into your mailbox from another extension. 2.
5360 IP Phone – User Guide Log Out Of Your Mailbox To logout of your mailbox: Press Logout. This closes the Voice Mail application. Note: After five minutes of inactivity, you are automatically logged out of your mailbox and the Voice Mail application closes. When you close the Voice Mail application, you are not automatically logged out of your mailbox. About the Visual Voice Mail Main Window The diagram below illustrates the main voice mail window.
5360 IP Phone – User Guide The Voice Mail application main window contains a reverse chronological list of the voice messages in your mailbox, with the newest message listed first. Use the Navigation keys to scroll through the messages. By default, only new messages are listed when the main screen opens. You sort the list by message type using the sorting keys (All, New, Urgent, Recorded, Saved) in Control keys area.
5360 IP Phone – User Guide Message Details The Message Details Window In this window, you can save (Keep), play, or delete (Discard) the message. You can send the voicemail to your email if the To Email feature is enabled or Give it to another user. You can dial the message sender or add the message sender to your contact list in the People application. 4. To view other messages and their details, use the Navigation keys move up or down through your message list.
5360 IP Phone – User Guide Play a Voice Message 1. Open the Voice mail application. 2. Login to your mailbox. 3. Select a message in your message list. 4. Press Play.
5360 IP Phone – User Guide Save a Message To save a message: 1. Open the Voice mail application. 2. Login to your mailbox. 3. Press on a message in your message list. 4. Press Keep. The saved message is removed from the new list and added to the saved list. Delete a Message To delete a message: 1. Open the Voice mail application. 2. Login to your mailbox. 3. Press on a message in your message list. 4. Press Discard. The next message in the message list is displayed.
5360 IP Phone – User Guide Forward a Message to Another Mailbox You can only forward messages to internal mailboxes. Confidential messages cannot be forwarded. To forward a message to another mailbox: 1. Open the Voice mail application. 2. Login to your mailbox. 3. Select a message in your message list. 4. Press Give. 5. Enter the recipient’s mailbox number. 6. Press Send message.
5360 IP Phone – User Guide USING THE CALL HISTORY APPLICATION Use the Call History application to display logs of your most recent 50 calls. After the 50call limit has been reached, the oldest log is replaced each time a new call is missed, made, or answered.
5360 IP Phone – User Guide 5. Do one of the following: If necessary, use the keypad cursor left, cursor right, Delete, and Backspace keys to modify the number. If an outgoing prefix is required to access an external trunk, you must add the digit(s). Press Dial to call the number or press To People to save the contact details to the People application. Press Press Close to return to the previous list. or at the bottom of the set to display details for another log.
5360 IP Phone – User Guide CALL FORWARDING Use Call Forwarding to redirect incoming calls to an alternate number when your phone is busy when you're not answering, or all the time. You can program, activate, and deactivate Call Forward Always quickly using the Call Forwarding icon even while you have other types of Call Forwarding, such as Busy External, activated through your Call Forwarding settings.
5360 IP Phone – User Guide Programming Call Forwarding Defaults You can create default Call Forward settings that identify where to send your incoming calls if Call Forward Always is not active. To program Call Forwarding default settings: 1. Press Call Forwarding. 2. Press Edit Default. 3.
5360 IP Phone – User Guide PROGRAMING FEATURES ON YOUR KEYS Tips on Programming Features You can program your phone's programmable keys to enable features. To program your keys, you can use: Settings application Unified Communicator Express application You can assign the following to a programmable Key: Features and Fixed function keys: see Program Feature Keys Using the Setting Application.
5360 IP Phone – User Guide Feature Default Label Single Flash Flash Double Flash Dbl Flash Meet Me Answer Meet Me Message Waiting Indicator Msg Waiting Emergency Call Emergency Tag Call Tag Call Privacy Release Privacy Rls Swap Swap Rec Call Rec Call Release Release Call History Call Hist Call Park Call Park Call Park Retrieve Park Retrieve Group Listen Grp Listen Superkey Superkey Redial Redial Speaker Speaker Message Message Hold Hold Transfer/Conference Trans/Con
5360 IP Phone – User Guide Applications available for programming on programmable keys Application Default Label People People Voicemail Voicemail Call History Call Hist Call Forwarding Forwarding Conference Unit Conf Unit Settings Settings Call Info Call Info Cordless Devices Cordless Devs Applications List Applications Program Feature Keys Using the Settings Application To program a Phone Feature or hard key: 1. Press the blue Applications key . 2. Press Settings. 3.
5360 IP Phone – User Guide To program a Phone Application: 1. Press the blue Applications key . 2. Press Settings. 3. Press Programmable Keys. 4. Press the key you wish to program. 5. If Features are displayed, press View Applications. 6. Use the Page Navigation keys to move through the Applications list. 7. Select the desired application. 8. Press Save. 9. Press Close. To program Speed Call: 1. Press the blue Applications key . 2. Press Settings. 3. Press Programmable Keys. 4.
5360 IP Phone – User Guide Clear Programming from a Key You may wish to clear the programming from a key if you are no longer using it. To clear the feature or application programming from a key: 1. Press the blue Applications key . 2. Press Settings. 3. Press Programmable Keys. 4. Press the key you wish to clear. 5. Press Clear Key. 6. Press Close.
5360 IP Phone – User Guide MAKING AND ANSWERING CALLS You can make a call using one of the following methods: Dial a number from the People application. Press the programmed key associated with the party you want to call. For more information about programming keys, see Programing Features On Your Keys. Dial the number using the dialpad. Use Phone Book (see Phone Book below). Dial from your People Application To dial a contact from your People list: 1. Open the People application. 2.
5360 IP Phone – User Guide 3. Press the Lookup softkey. If the system option “Phonebook Lookup – Default to User Location” is enabled for your phone, the search is limited to names that share your location; otherwise, the entire directory is searched. If the system option “Phonebook Lookup – Display User Location” is enabled, after the phonebook search function displays the matching name and directory number, the user’s location is displayed.
5360 IP Phone – User Guide Redial - Saved Number To save the last number that you manually dialed: 1. Lift the handset. 2. Dial the appropriate feature access code. To Redial a saved number: 1. Lift the handset. 2. Dial the appropriate feature access code. Handsfree Operation To use Handsfree to make a call: 1. If you want to use a Non-Prime Line, press a Line Appearance key. Note: Your administrator must program Line Appearances to your phone. 2. Dial the number. 3.
5360 IP Phone – User Guide To return to Handsfree operation: 1. Press (SPEAKER). 2. Hang up the handset. Auto-Answer When the Auto-Answer feature is active, incoming calls ring briefly, and then the phone answers the call in Handsfree mode. You can continue the call handsfree or use the handset. To enable or disable Auto-Answer: Press Auto-Answer key. (See Programming Features on Your Keys for instructions on programming features on your phone.
5360 IP Phone – User Guide CALL HANDLING Hold To place a call on Hold: 1. Press (HOLD). 2. Press the key that you have programmed as Hold. The indicator flashes on the line that has the held call. Note: You can only retrieve a call from hold when the phone is idle. To retrieve a call from Hold, do one of the following: Lift the handset and press the flashing line key or Float Key (see page 55). Press the flashing indicator. Use the Add Held feature to conference into the held call.
60 IP Phone – User Guide Transfer To Transfer an active call: 1. Press (TRANS/CONF). 2. Dial the number of the third party. 3. Do one of the following: To complete the Transfer, hang up. To announce the Transfer, wait for an answer, consult, and hang up. To cancel the Transfer, press (CANCEL). To transfer an active call during headset operation: 1. Press (TRANS/CONF). 2. Dial the number of the third party. 3. To complete the Transfer, press the Release feature key.
5360 IP Phone – User Guide Add Held To move a call on hold to another line appearance: 1. Press an available line key. 2. Press the AddHeld softkey. 3. Press the flashing line key. To add a call on Hold to an existing conversation or conference: 1. Press the AddHeld softkey. 2. Press the flashing line key. Swap To call another party when you are in an established two–party call: 1. Press (TRANS/CONF). 2. Dial the number. To alternate between the two parties: Press the Trade Calls softkey.
5360 IP Phone – User Guide USING OTHER FEATURES Account Codes An account code is a series of digits that you assign to your calls, usually for accounting purposes. The code identifies the account in the call records that your system generates. A forced account code is usually entered from another extension, enabling you to use features or make calls that the extension otherwise could not. If you want this feature enabled on your phone, ask your System Administrator. To use Account Codes: 1.
5360 IP Phone – User Guide Attendant Call Hold - Remote Retrieve To retrieve a call placed on Hold by the attendant: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the digits announced by the attendant. Callback The Callback feature allows you to be notified when a busy phone becomes free or when a phone has been used after a no-answer condition was encountered. To request a Callback when you reach a busy or unanswered station: 1. Press Call Me Back. 2. Hang up.
5360 IP Phone – User Guide To cancel Call Forward – Remote from the station that set the remote forwarding: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the extension of the remote station. 4. Hang up. To cancel Call Forward – Remote from the station that was forwarded: 1. Press Superkey (must be programmed to a key). 2. Press the No softkey until "Call Forwarding?" appears. 3. Press the Forwarding softkey. 4. Press the Review softkey. 5. Press the Change Key softkey. 6.
5360 IP Phone – User Guide Call Forward - Override To override Call Forward and ring a station: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the extension number. Call Park The Call Park feature allows you to place a call in a special hold state. You, or someone else, can then retrieve the call from any extension in the system. After parking the call, the system can automatically connect you to paging equipment so that you can announce the call to the requested party.
5360 IP Phone – User Guide To retrieve a parked call: 1. Do one of the following: Dial the appropriate feature access code. Press the Call Park - Retrieve feature key (must be programmed). 2. Dial the directory number on which the call is parked (not required if the number is programmed to the Call Park feature key). 3. If there are multiple calls parked on the number, dial the two-digit index number to retrieve a specific call, or # to retrieve the longest parked call.
5360 IP Phone – User Guide Direct Paging Direct Paging allows you to page a party through their handsfree speaker. If the paged party has Off-Hook Voice Announce enabled, the page will be heard even when the party is on a handset or headset call. If the paged party has Handsfree Answerback enabled and turned on on the phone, your page automatically establishes a handsfree call with the paged party. To page a party: 1. Lift the handset. 2.
5360 IP Phone – User Guide To answer a call using Handsfree Answerback: Phone state before Page arrives To answer the Direct Page 1. Check that MUTE is OFF. Phone is idle and MUTE is flashing 2. Listen for the paging party. 3. Begin speaking. 4. Lift the handset if you wish to switch from a Handsfree call to a handset call. 1. Check that MUTE is flashing. You are on a handset or headset call, and MUTE is OFF 2. Press MUTE.
5360 IP Phone – User Guide Direct Paging - Handsfree Answerback Disabled Your administrator enables or disables Handsfree Answerback and you can also turn it on or off on your phone. To turn Handsfree Answerback off, see Direct Paging - Handsfree Answerback Enabled. When Handsfree Answerback is disabled on your phone and you receive a Direct Page, the Direct Page is indicated by a single burst of tone.
5360 IP Phone – User Guide Direct Voice Call Direct Voice Call feature allows you to establish a two-way handsfree call at another extension whether or not it has Handsfree Answerback or Auto-Answer turned on. Only extensions programmed by the system administrator to receive Direct Voice Calls can be called using this feature. To make a Direct Voice Call: 1. Lift handset. 2. Dial the appropriate feature access code. 3. Dial the extension you want. 4. Speak to called party.
5360 IP Phone – User Guide Emergency Calls Warning for emergency number dialing: Consult your local authorities for Emergency Numbers and 911 or equivalent service availability in your area. There are two methods of dialing emergency numbers, based on the 3300 ICP programming: Emergency Call Routing NOT programmed Emergency Call Routing programmed CAUTION: Verify with your System Administrator which type of emergency number dialing you can use.
5360 IP Phone – User Guide Float Keys Float keys are used to display unanswered ringing lines on designated keys where the ringing lines would otherwise be hidden on one of the phone’s programmable keys. The location of the Float keys is shown in the following figure: Up to three concurrent incoming calls with associated labels can appear on Float keys.
5360 IP Phone – User Guide Programming Float Keys You program the keys to appear on Float Keys using the Settings application on the 5360 phone. Float Keys act essentially as a mirror of any of the lines programmed on the 48 programmable keys and which are programmed to float. The Float Keys reflect the state of those lines including indicators and labels, and allows you to access those lines without having to navigate to the pages where those keys may be displayed.
5360 IP Phone – User Guide Using Float Keys You can set up more than three lines to float. As lines ring, they get placed into a queue which will display the first three in the float key area. If there are more than three lines configured to float, as Float Key positions are freed up, the next lines in the queue get displayed. Press the Float key of the ringing line to answer a call.
5360 IP Phone – User Guide Group Paging / Meet Me Answer Group Paging allows you to page a group of phones through their built-in speakers. You can belong to as many as three paging groups with one group designated as your "prime" group. When you need to respond to a Group Page but don't know the identity or directory number of the paging party, use the Meet Me Answer feature. You have up to 15 minutes after receiving the page to use Meet Me Answer. To make a Group Page: 1. Lift the handset. 2.
5360 IP Phone – User Guide Group Presence Group Presence allows members of call groups (Hunt, ACD, Ring, and Personal Ring) to make themselves absent or present in a group. Only members who are present in a group are offered calls to that group. If you are in a Personal Ring group (see Handoff - Personal Ring Groups), Group Presence lets you choose which device in the group you want to use to receive calls by making it 'Present' and the others 'Absent.
5360 IP Phone – User Guide To change the presence status of another Personal Ring Group member using a feature key: Press the Personal Ring Group Presence feature key. The LED associated with the key is steady lit when the member is present and off when absent. Handoff - Personal Ring Groups Personal Ring Groups (PRGs) associate two or more of your devices, such as your office phone and cell phone, with a single user Directory Number (DN). PRGs are set up by the system administrator.
5360 IP Phone – User Guide Headset Operation Note: For information about the Cordless Headset, see USING YOUR PHONE WITH THE CORDLESS MODULE AND ACCESSORIES on page 78. To enable Headset Operation: Press the Headset feature key. To answer a call (when Auto Answer is disabled): Press the flashing line key or Float Key. To answer call (when Call Notification is enabled) Select Close and then select the prime line. To hang up: Press (CANCEL).
5360 IP Phone – User Guide Hot Desking Hot Desking allows you to log into the phone system from any phone designated as a Hot Desk phone. When you log in at the phone using your assigned Hot Desk User Directory number, the phone assumes all your speed dials, features keys, call forwarding setup, and line appearances - even your language preference for the display. Any changes you make to the phone while you are logged in--for example, adding a speed dial--are saved to your personal profile.
5360 IP Phone – User Guide Hot Desk Remote Logout A user who has forgotten to log out of a Hot Desking phone can be logged out from a phone that is configured to allow Hot Desk Remote Logout. Note: This feature must be allowed by your System Administrator via the Class of Service. To remotely log out a Hot Desking phone: 1. Dial 111. 2. Dial the Hot Desk User Directory number that you want to log out. 3. Press the Logout command key. 4. Press the Confirm command key.
5360 IP Phone – User Guide Make Busy You can use the Make Busy feature to have your phone appear busy to other callers. If callers dial your phone number when Make Busy is enabled a message indicating that your line is busy is displayed on their phones. To enable Make Busy: Press the key you programmed to Make Busy. The key illuminates when Make Busy is activated and MAKE BUSY is displayed. To disable Make Busy: Press the key you programmed to Make Busy.
5360 IP Phone – User Guide Messaging - Callback To leave a Callback Message when you hear busy or ringback tone: Press (MESSAGE) or press the Callback softkey. To respond to a message waiting condition on your phone: 1. Press (MESSAGE). 2. If a password is required, dial your password (and press the Enter softkey if available). 3. Press the Read Message softkey, and do one or all of the following: To display the time the message was sent, press the More Msg softkey.
5360 IP Phone – User Guide 6. To change or clear your password, do one of the following: To change your password, enter your new password and press the Enter softkey. To clear your password, enter 0. 7. Enter your new password again. 8. If you are setting up or changing a password, press the Enter softkey. 9. Press Superkey (must be programmed to a key). Messaging - Cancel Callback To cancel a Callback: 1. Lift the handset. 2. Dial the appropriate feature access code. 3.
5360 IP Phone – User Guide Night Answer The Night Answer feature allows you to route calls to an attendant or message at night. To enable Night Answer: Press the key you programmed to Night Answer. When you have enabled Night Answer, this key is highlighted. To disable Night Answer: Press the key you programmed to Night Answer. Override (Intrude) When you dial a number whose owner has enabled Make Busy, your phone displays the message indicating that the line is busy.
5360 IP Phone – User Guide Phone Lock Phone Lock prevents access to the features on a phone, with the following exceptions: unlocking the set via a user PIN Hot Desk Login and Logout support, and Emergency Call Notification support. Phone Lock has no effect on incoming calls but restricts outgoing calls, with the following exceptions: calls to emergency trunk routes, and local operators. Most keys on the device are disabled, except for the dial pad and volume keys.
5360 IP Phone – User Guide User PIN A Personal Identification Number (PIN) allows a user to log into a set as a hot desk user or generic SIP user. It is also used to de-activate the Phone Lock feature. PINs must be from 0 to 8 digits in length. Only digits (0 to 9) are permitted. The default PIN is blank (length zero). Users will have one generic PIN that can be used for any required features.
5360 IP Phone – User Guide Record a Call This feature uses your voice mail system to record your phone conversations. Note: You may be required by law to inform the other party that you are recording the conversation. For specific instructions, consult your system administrator. To start recording while on a 2-party call: Press the Record Call key. (See Programing Features On Your Keys for instructions on programming a Record Call key to your phone.
5360 IP Phone – User Guide Reminder To program a Reminder: 1. Press Superkey (must be programmed to a key). 2. Press the No softkey until "Timed Reminder" appears. 3. Press the Reminder softkey. 4. Enter the time in 24-hour format. 5. Press the Save softkey. To view, change, and/or cancel a pending Reminder: 1. Press Superkey (must be programmed to a key). 2. Press the No softkey until "Timed Reminder" appears. 3. Press the Reminder softkey. 4.
5360 IP Phone – User Guide Speak@Ease Users of the Speak@Ease softkey can place a call by speaking the name of the person they wish to dial. Speak@Ease enables you to have access to Mitel Speech Server. The Speech Server is a speech recognition application that routes incoming calls to a specific destination based on spoken commands. To dial a call using Speak@Ease: 1. Press the key you have programmed to Speak@Ease. 2. Speak the name of the person you wish to call.
5360 IP Phone – User Guide The programmable key text will change to display the primary number for two seconds giving you the option to dial the primary number If you press the button again while the primary number is displayed, the primary number will be dialed; otherwise, the alternate number will be automatically dialed after the two second timeout. Tag Call Tag Call allows you to signal that you are the victim of a threatening or malicious call.
5360 IP Phone – User Guide USING YOUR PHONE WITH THE 5310 IP CONFERENCE UNIT Your phone uses the 5310 IP Conference Unit for conferencing . You use the Conference Controller to turn the conference unit off or on, to adjust the volume or to put the conference unit into Presentation mode. You can only run one Conference Controller session at a time. If the 5310 Conference Unit is not connected to your phone, the Conference Controller application is not available.
5360 IP Phone – User Guide Exit the Conference Controller To exit the conference controller: Press Close. Mute the Conference Unit To mute the conference unit so that conversation in the meeting room cannot be heard by individuals being conferenced: Press Mute.
5360 IP Phone – User Guide USING THE LINE INTERFACE MODULE Your phone supports the Mitel Line Interface Module. The Line Interface Module allows you to make and receive calls over an analog line (Line Interface Module line) connected to your phone.
5360 IP Phone – User Guide To answer a waiting analog call or return to the original analog call: 1. Do one of the following: Press and release the hookswitch Press Cancel ( ) 2. Press the key you have programmed as Analog Line. To put a current call on hold to answer an incoming analog call: Press the highlighted Analog Line key.
5360 IP Phone – User Guide USING YOUR PHONE WITH THE CORDLESS MODULE AND ACCESSORIES Cordless handsets and cordless headsets provide you with the capability to move around within your own office or adjacent offices while using your phone. These cordless devices connect to your IP phone through a Mitel Cordless Module, which attaches to the back of the phone. There are two Cordless Module types available: Digital Enhanced Cordless Telecommunications (DECT) and Bluetooth®.
5360 IP Phone – User Guide DECT Cordless Module and Accessories on a 5360 IP Phone Rear View of 5360 IP Phone Elements of Your Cordless Module and Accessories Feature Function 1) Cordless Module (either DECT or Bluetooth) Attached to the back of the phone, the module contains a Light Emitting Diode (LED) indicating that a cordless device is in use; also indicates the state of pairing between the module and a cordless device.
5360 IP Phone – User Guide Handset/Headset Combinations The following combinations of corded and cordless headset and handset are supported on the 5360 IP Phone: Corded handset only Corded handset and corded headset Cordless handset only Cordless handset and cordless headset Corded handset and cordless headset Corded headset and cordless handset The DECT Cordless Handset, DECT Cordless Headset, and Bluetooth Handset are all Mitelbranded accessories available only from Mitel.
5360 IP Phone – User Guide only). Place the accessory on the charger and charge. The green LED starts to flash indicating that the accessory is charging. It could take up to 60 minutes for the green LED to start flashing. Allow the accessory to fully charge, approximately 3 hours. 4. Press Yes to confirm pairing. The Cordless Devices application confirms the pairing by displaying the paired device name and its battery level indicator. 5. Press Close to exit.
5360 IP Phone – User Guide 6. The LED on the Bluetooth Module lights and remains lit for a few seconds and then resumes normal behavior. The Bluetooth device is paired to the Bluetooth Module. 7. Press OK to return to the Cordless Devices application. 8. Press Close to exit the application. Unpairing an Accessory To unpair a cordless accessory: 1. Press the blue Applications key and then press Cordless Devices. 2. Press the device name that you want to unpair.
5360 IP Phone – User Guide Using the Mute Key on a Cordless Device When using a Mitel-branded cordless accessory, the Mute key on the cordless accessory is synchronized with the Mute key on your phone. Pressing the Mute key on either the phone or the accessory also controls the Mute function on the other device. There is no synchronization between a third-party Bluetooth headset mute control (if one is available) and your phone Mute key.
5360 IP Phone – User Guide USING THE MITEL CORDLESS HANDSET The cordless handset provides office mobility, allowing you to make and answer calls while away from your desk. Replacing the standard corded handset, the cordless handset contains a rechargeable battery that charges in the handset cradle when not in use. To use the cordless handset (whether DECT or Bluetooth), you must pair the handset with the phone. For details, see Pairing the Cordless Module and Accessories on page 80.
5360 IP Phone – User Guide Answer a Call Do one of the following: Lift the cordless handset. If the handset is already out of the cradle, press the hookswitch button on the handset. Note: If you have a call on hold on your Prime Line and answer another on a Line Appearance key, it will be presented over the speaker. Hang up Do one of the following: Replace the cordless handset in the cradle. Press the hookswitch button on the handset.
5360 IP Phone – User Guide Handset Alerting Tones and LEDs The handset provides the following alerting tones: Feature Function Mute key on cordless device ON/OFF 2-pitch tone occurs immediately. Reminder tone occurs 30 seconds after activation and then regularly until deactivated. Mute key on Phone ON/OFF Immediate tone with Bluetooth; no immediate tone with DECT. Reminder tone occurs 30 seconds after activation and then regularly until deactivated.
5360 IP Phone – User Guide USING THE MITEL DECT CORDLESS HEADSET Note: This section applies only to the Mitel DECT Cordless Headset. It does not apply to third-party Bluetooth headsets. The cordless headset offers the same capability as the cordless handset to make and answer phone calls away from your desk while adding the convenience of handsfree operation. When not in use, the cordless headset sits in the headset charging cradle. To use the cordless headset, you must pair the headset with the phone.
5360 IP Phone – User Guide Hang Up Do one of the following: Replace the cordless headset in the cradle. If the headset is already out of the cradle, press the hookswitch button on the headset. Dialing – Auto Dial Disabled To dial a number with Auto Dial disabled: 1. Lift the headset or press the hookswitch. 2. Make the call using the dial pad, or press a programmed speed dial key on the phone.
5360 IP Phone – User Guide There are two LEDs associated with the cordless headset: A blue LED on the headset indicates the headset status A green LED in the headset charging cradle indicates battery status LED Color Blue (on headset) LED State Indicates Solid Headset microphone is muted Blinking Headset is in pairing mode Winking Active audio path between Headset and Module Solid for 2 seconds Pairing successful OR Off No audio path between Headset and Module OR New battery installed
5360 IP Phone – User Guide USING A BLUETOOTH HEADSET A third-party Bluetooth headset offers some of the same capability as the Bluetooth Handset to make and answer phone calls away from your desk while adding the convenience of handsfree operation. Note: If you move out of range of the phone while connected using Bluetooth, you will notice that the audio quality quickly degrades. If you do not move back within range within about 10 seconds, the call is dropped.
5360 IP Phone – User Guide Dialing – Auto Dial Enabled To dial a number with Auto Dial enabled: To dial the predefined Auto Dial number, press the hookswitch button on the headset. To program Auto Dial, refer to Auto Dial on page 94.
5360 IP Phone – User Guide USING THE CORDLESS DEVICES APPLICATION The Cordless Devices Application provides access to module information and pairing for handsets or headsets. To access the Cordless Devices Application, do one of the following: Press the blue Applications key Press a feature key you have programmed as the Cordless Devices Application key. , and then press Cordless Devices.
5360 IP Phone – User Guide Enabling/Disabling Auto-Connect on a Bluetooth Headset When pairing a Bluetooth headset with the Bluetooth Module installed on your phone, you are given the option to enable the Auto-Connect feature—a feature whereby, if a previously paired Bluetooth device comes into range of the module, it will automatically be connected. If desired, you can turn this feature on or off using the Cordless Devices application. You should turn on the feature if you are the only user of the phone.
5360 IP Phone – User Guide Auto Dial When a Cordless Module is installed and at least one Mitel-branded device is paired, the Auto Dial feature is available in the Settings menu. You can program a number that is automatically dialed when a cordless device hookswitch button is pressed. To program an Auto Dial number: 1. Press the blue Applications key , and then press Settings. 2. Press Auto Dial, and then press Edit Number. 3. In the on-screen keyboard, enter the auto dial number. 4. Press Save. 5.
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