Instruction manual

Mitel TELink 700 FLASH 14 06/2009
4. TROUBLESHOOTING{tc \l1 "4. TROUBLESHOOTING}
Problem / Symptom
Possible Solution(s)
Audio output level is too low
or too high.
• Adjust the volume by pressing the UP/DOWN
volume switches on the front panel. If the
volume level does not change, contact Mitel.
• Possible impedance mismatch between
phone system’s MOH port and the TELink. Try
switching the HI/LO switch on the back of the
TELink.
TELink does not answer
when called by the PC
Controller.
• The TELink is not connected directly to the
telephone company input.
• Other telephone devices are connected prior
to the TELink. The TELink must be the first
device connected to where the telephone line
enters the building.
The telephone line to which
the TELink is attached does
not work.
• The TELink may be communication with the
PC controller. The unit automatically locks its
phone line during communications to protect
data integrity. Check the STATUS led. If it is
flashing fast, the unit is in a data session.
STATUS (or ACTIVE) light
alternates between 1 second
flash flash, and 1 second no
flash.
• First attempt to call the callback phone
number has failed.
• If the initial callback validation has failed you
will need to contact Mitel for further instruction.
Table 3—Troubleshooting