MITEL UC360 COLLABORATION POINT USER GUIDE
NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Table of Contents Chapter 1: What’s New in UC360 Release 2.0 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Chapter 2: Introduction Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 UC360 Product Variants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
UC360 User Guide Emergency Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Making a Conference Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Preparing for a Video Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Activating the HDMI Display . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Displaying and Sharing Presentations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Launching Shared or Non-Shared Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Sharing Presentations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Displaying your presentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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CHAPTER 1 WHAT’S NEW IN UC360 RELEASE 2.
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What’s New in UC360 Release 2.0 Introduction The following features are being introduced in Mitel®UC360 Collaboration Point, Release 2.0. • User Interface Improvements — the HDMI icons on the UC360 display show the available action instead of the state. See “App, Display and Camera Controls” on page 16. • Message and Action area — you will see new messages and can perform most actions from the blue oval area. See “Message and Action Area” on page 17.
UC360 User Guide • 4 MCA/UCA Support — allows the UC360 to connect to MCA sessions and share video and presentations.
CHAPTER 2 INTRODUCTION
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Introduction Introduction Mitel's UC360™ Collaboration Point is an all-in-one multimedia collaboration appliance that provides multi-party audio and video conferencing, in-room presentation display, and remote collaboration for personal office meeting areas and conference rooms. The UC360 has a large 7-inch color multi-touch display screen. The LCD display has a resolution of 1024 x 600 and has a backlight with adjustable brightness.
UC360 User Guide UC360 Product Variants The UC360 Collaboration Point comes in two product variants in Release 2.0. The features of each variant are described below. UC360 Collaboration Point - Audio and In-Room Presentation The UC360 Collaboration Point provides basic Telephony and Conference features and applications: • HD audio with 4-party audio bridge • 16 beam forming microphones • In-room presentation display (Browser, join.
Introduction About This Document This document contains the following information: • a general description of the UC360 Collaboration Point, its interface, menu bars, and icons • additional user information not covered in the Quick Reference Card Related Documentation See the following documents for more information on the UC360 Collaboration Point. • UC360 Installation Guide - this guide provides instructions on how to physically connect the UC360.
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CHAPTER 3 ABOUT THE UC360
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About the UC360 About the UC360 Read this chapter to learn more about the UC360 and how to use it. The UC360 has the following applications: • Conference App — see “Conference App” on page 23 • Contacts App — see “Contacts App” on page 41 • Browser — “Desktop Apps” on page 47 • Remote (RDP) — see “Desktop Apps” on page 47 • Picsel SmartOffice 2 — see “Desktop Apps” on page 47 • Join.me — see “Using Join.
UC360 User Guide Main Screen - Conference App The high-resolution touch screen and simple finger gestures make it easy to use the UC360. Function Keys Function Button Home Menu Press to ... Go to the Home screen Display the Menu bar.
About the UC360 Menu Bar When you press the Menu Menu Button Share App App Settings About button, the menu bar is displayed. Press to ... Share a presentation on the conference room HDMI device and send it to remote conference participants Open an application/presentation on the primary UC360 LCD screen Open the Settings menu Display information about the UC360 and the product variant, hardware and software version.
UC360 User Guide App, Display and Camera Controls The icons illustrated on the UC360 display screen allow you to quickly and easily share applications, select the display mode, and turn on and off the camera and picture-in-picture (PIP). The colored icons show the action you can take rather than the state. For example, green means you can turn it on, and red means you turn it off. Icon Press to ...
About the UC360 Message and Action Area You can perform most actions from the blue oval area. In this area, you will also see messages pertaining to the active buttons/functions in the Conference app. For example, if you have launched an application, you will see "Tap to resume application" in the blue oval. . You will see some of the same icons in the blue oval area that you see on the UC360 display, plus a few additional icons. Tap on the icon to perform the action.
UC360 User Guide Status Bar The status bar at the top of the screen displays information about the UC360 and its network.
About the UC360 Network Health You will see a network health icon loss on both audio and video calls. displayed when the alarm threshold is reached for packet The icon appears in the following locations: • upper right hand corner next to the Network Status icon • on a conference participant The icon will only appear if there is congestion. If the packet loss falls below the alarm threshold during the call, the network congestion icon will disappear.
UC360 User Guide Using Gestures You can use the following gestures on the UC360 touch screen: Gesture What it does Tap Simply tap your finger on what you want to interact with Drag Place your finger and drag across the screen Scroll Move page up or down quickly, right or left The UC360 does not support the two-finger pinch or zoom. Customizing the UC360 Follow the procedures below to customize the UC360. Activating the UC360 Display • If the UC360 screen is dark, press Home .
About the UC360 Using Clean Mode Use Clean Mode to clean the UC360 touch screen. 1. Press to display the Menu bar. 2. Press Settings 3. Tap Clean Mode. . The touch screen is disabled. 4. When the screen is clean, hold for 3 seconds to exit Clean Mode. Unmounting Media If you use a USB flash drive or SD card, unmount it before removing it. 1. Press Settings . 2. Select Unmount Media. 3. Select SD Card or USB Flash Drive. 4. Remove the SD card or USB Flash Drive.
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CHAPTER 4 CONFERENCE APP
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Conference App Introduction This chapter provides the following information on the Conference App: • “Making a Conference Call” on page 26 • “Making a Consultation Call” on page 29 • “Answering an Incoming Call” on page 31 • “Placing a Conference Call on Hold” on page 33 • “Placing a Consultation Call on Hold” on page 34 • “Switching Between Calls” on page 35 • “Muting a Conference Call” on page 35 • “Ending a Conference Call” on page 36 • “Ending a Consultation Call” on page 36 • “Clean
UC360 User Guide Making a Conference Call The version of the UC360 that you have determines the type of conference call you can make. You may want to prepare desktop sharing before your call. Audio with In-Room Presentation See “Displaying and Sharing Presentations” on page 49 Video with Remote Collaboration See “Sharing Presentations” on page 51 See “Displaying and Sharing Presentations” on page 49 Note: Only a single bridge is supported in a conference call.
Conference App Making an Audio or Video Conference Call 1. Tap a phone The Contacts app is displayed. (See “Contacts App” on page 41.) 2. Select a caller from the Contacts list or use the Dial Pad. 3. Tap the number to call. The call is made. (If the party is video-enabled, a video connection is established.) 4. Tap another phone to add a 2nd or 3rd party. Tip: You can put the connected party on hold first, so they don’t hear ringback and the initial “hello” when you make the 2nd or 3rd call.
UC360 User Guide Using Picture-in-Picture (PIP) Once you are in a video call, you can use picture-in-picture (PIP) to see your local video during the call. • Press to turn on PIP. • Press to turn off PIP. By turning on your PIP, you can monitor your video and make any adjustments as needed. If PIP is being displayed and the user shares an application, the PIP is removed and the control is disabled. This only occurs for the UC360 that has initiated the app sharing.
Conference App Making a Consultation Call You may want to set up a call with another participant outside of the conference bridge, even when the bridge is full. You can make this call independent of the conference call. This is referred to as a consultation call. • Consultation calls are audio only. They cannot be video enabled.
UC360 User Guide Saucer Icon You make a consultation call by pressing the Saucer icon. It is the icon in the lower left of the Conference App main window. It is hidden until a call is established. In the example below, one call has already been made, so the Saucer icon is visible and contracted. When you receive an incoming call, the call appears on the call fly-out bar. Everything in the background of the Conference App is blurred and you can use only the controls on the call fly-out bar.
Conference App Answering an Incoming Call When a call comes into the UC360, you will hear ringing and see six blue LEDs light up in the light ring in a clockwise rotating pattern. An incoming call always appears on the call fly-out bar. Incoming callers cannot call directly into a conference. The first incoming call must be added directly to the conference. Your camera automatically turns on once you receive a call. You must turn your camera off if you don’t want to send your video. Action Press ...
UC360 User Guide About Incoming Calls 32 • The background darkens to draw attention to the incoming call in the foreground. You can still control the conference call. • The center of the Consultation icon shows the caller’s photo, if available, and a plus sign if there is room to add a caller to the conference. • To answer the first call, you must use the saucer icon directly to the conference.
Conference App Placing a Conference Call on Hold Hold allows you to put individual participants on hold in a conference.While participants are on hold, they can still talk to other participants in the conference. To put an individual caller on hold: • Tap Hold on the conference avatar for the individual participant. When a conference participant is put on hold, the ring around the photo flashes red. In a video call, video is blocked in both directions.
UC360 User Guide Placing a Consultation Call on Hold To put a consultation caller on hold: • Tap Hold on the call fly-out bar. When a consultation participant is put on hold, the ring around the photo flashes. You are re-connected to your conference call, if one exists. To retrieve the held call: After a short period of time, the call fly-out bar shrinks back to its contracted position on the left and continues to flash while on hold. 34 1. If necessary, press first to expand the call fly-out bar.
Conference App Switching Between Calls You can switch between your conference call and a consultation call. To switch between the conference call and a consultation call: • Tap the Consultation icon . You are connected to the caller. The conference participants are still connected to each other and can see each other, if video-enabled. • To go back to the conference, touch anywhere outside the call fly-out bar.
UC360 User Guide Ending a Conference Call To end the entire conference call: 1. Press End Conference on the toolbar. 2. Press Yes when prompted by the dialog "Terminate conference call including parties on hold?". To end a call with a single participant: • Press the End Button of that participant . Ending a Consultation Call • 36 Press the End Button on the call fly-out bar.
Conference App Cleaning Up after a Conference Call Use the Clean-up feature to remove any traces of activities performed during the conference call. This action preserves privacy and return the UC360 user interface to a clean default state. 1. Press Clean-up . 2. Press Yes when prompted by the dialog “Would you like to delete this history of this session?”.
UC360 User Guide Additional Information You May Need to Know The following sections provide additional information on various features of the Conference Application. Audio Calls • A UC360 conference call consists of a four-way audio call in which the UC360 conference room and up to three remote parties can hear each other. The UC360 unit's audio devices consist of the hands-free speaker and 16 built-in beam forming microphones. • A conference call always starts off with a single remote party.
Conference App Conference Call Avatar Once a number is dialed, the conference party avatar enter the dialing state as illustrated below. • The animated blue rings around the photo indicate the dialing state. • The remote party's name and number are displayed. • If a photo of the called party is available from the contacts database, it is displayed. Otherwise, a grey background with an outline appears in place of the photo.
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CHAPTER 5 CONTACTS APP
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Contacts App About Contacts Contacts lets you easily access and search contacts in the corporate directory. The Contacts app automatically displays when you start a call. • Tap a phone. The Contacts App is displayed.
UC360 User Guide Calling a Contact Once you tap a contact name, the following screen pops up. Task Action Call the contact Tap the number to call. Several may be listed: cell, work, home, pager.
Contacts App Searching for a Contact You can search first and last names in your Contacts. 1. Tap the search field. 2. Enter search criteria using the on-screen keyboard or external USB keyboard. Note: When you are in the Contacts App, and touch the search box, the soft keyboard will be displayed in all cases even if a USB keyboard is plugged in. Names only match at the start of the word.
UC360 User Guide Using the Dial Pad You can use the dial pad to call a number. • Tap . The following screen is displayed. Task Action Enter a number Type the number on the dial pad Call the number Edit the number To exit dial pad 46 Tap on the dial pad (Some dial plans do not require this.
CHAPTER 6 DESKTOP APPS
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Desktop Apps About Using Desktop Applications The UC360 supports the following applications: • Browser — launch a browser to access the web-based content and sign in to your Google® accounts and Outlook Web Access. • Remote RDP — access your PC from the UC360 so you can use any application on your desktop for visual collaboration. • Picsel SmartOffice™ suite — access Microsoft® Office applications and cloud-enabled documents from Google® Docs™, Dropbox, and Box.net.
UC360 User Guide Launching Shared or Non-Shared Applications An application can be either shared or non-shared. A shared application is displayed on the conference room HDMI device and is sent to remote conference parties via video streams. In this scenario, the remote parties no longer see participant video images. • Press , and then tap . A non-shared application appears only on the UC360 LCD screen. • Or tap on the UC360 screen.
Desktop Apps Sharing Presentations In a conference call, you can share a presentation in the room on the HDMI monitor and with the remote participants (if they are video-enabled). Before your conference call, turn on the camera and adjust it. This option is only available with Video with Remote Collaboration variant of the UC360. If you are using Windows 7, do the following: 1. Go to Control Panel --> System and Security --> System --> Remote Settings. 2.
UC360 User Guide • “Using Join.Me” on page 67 • “Using the Browser” on page 55 • “Using Remote RDP” on page 60 • “Using SmartOffice” on page 65. Selecting the Display Mode Once you have launched the application, you can choose what you want your participants to see: 1. Press , and then tap . You will see the following screen. The choices displayed depend on what is active on the UC360. 2. Select the display mode you wish to use.
Desktop Apps More About Video Calls When Video + App is selected for the display mode, the video of conference participants display down the right side of the HDMI monitor. Your video always displays at the bottom. Other videos appear on top of your video successively as the calls come in. You have the option of toggling between your presentation/application and video. Tips on Presentation Sharing and Video Task Press ...
UC360 User Guide Paused Applications If your application/presentation is interrupted, you will see a pause image displayed over top your app while it’s in the "Mirror and Freeze" mode. The remote parties will see the Pause as well. To return to your application if interrupted: • Press , and then tap . The Display Mode screen is displayed. • Simply press the icon to resume your previous state/activity.
Desktop Apps Using the Browser You can use the Browser to access web-based content and browser-based email and share information with video conference participants. You can launch a browser from the App or Non-shared App menu buttons. Once the Launch App Shared Mode screen is displayed, select the Browser icon, and it opens. You can sign in to access: • Google accounts - Gmail, Calendar, Drive, and Contacts • Outlook Web Access - Email, Calendar and Contacts .
UC360 User Guide Opening Attachments from Web-based Email You can open office attachments from web-based email without downloading them first. You can open a document in the browser during all call scenarios. When email attachments are opened in the browser, the document is displayed in the applicable Smart Office application.
Desktop Apps Accessing MCA Conferences You can set up a conference using MCA and the UC360. See the two recommended methods below. Using RDP - Remote Desktop 1. Prior to the meeting, use Gmail to send the meeting invitation (alternatively use Google Calendar). 2. In the meeting room, join the MCA conference from your laptop as the leader. 3. From the MCA join page, under audio instructions enter the phone number of the UC360 and have the system call you. 4. On the UC360, access RemoteRDP. 5.
UC360 User Guide Support for Web-Based Media Media embedded in web pages can be played and shared with some caveats. Not all video and audio formats will play, as Flash and HTML5 have limited support. Audio can be heard through the local speaker, but will not be mixed to remote parties in a conference yet.You can adjust the volume using the volume keys on the UC360.
Desktop Apps Notes About Dialing Numbers from the Web Browser The Conference App determines if the conference can handle another call, and if so, will assign a conference avatar to be the one that is dialing. The dialed digits are displayed in the Contacts App. The cursor is placed at the start of the of the digits edit box in order to pre-pend any digits.
UC360 User Guide Using Remote RDP RDP stands for Remote Desktop Protocol. It is a proprietary protocol developed by Microsoft®, that provides a graphical interface to your computer. Remote (RDP) lets you access a Windows session on your PC or laptop remotely and see the files, programs, and resources exactly as you would if you were sitting at your desk, while you are using the UC360.
Desktop Apps To allow your PC to share information you must: 1. Go to Control Panel in your PC and select System. 2. On the left hand side, select Remote Settings. 3. In the subsequent window, select the appropriate Remote Desktop Settings. For the UC360, select Allow connections from computers running any version of Remote Desktop. Launching Your RDP Session You can launch RemoteRDP in a variety of ways, depending on your use: Non-shared Use • Press to display the Menu bar, then press App .
UC360 User Guide When you tap RemoteRDP on the Launch screen, the following screen is displayed: 62
Desktop Apps • Enter the hostname or IP Address of your computer in the first text box and press Connect. If using a PC name, ensure that you add the domain name after the name, for example, mycomputer.mitel.com. OR • If your computer’s IP Address or host name has been preset by your administrator, press Connect for the Preset Remote Computer. Your Windows login screen is shown. • Enter your password using the on-screen keyboard or the external keyboard and mouse.
UC360 User Guide Pre-Saved Remote Computer To make remote desktop access easier to use, you can save your computer’s IP address/host name to a USB flash drive. 1. Insert a flash drive into the UC360. 2. Tap 3. Press the RemoteRDP icon on the Launch App Shared Mode screen. 4. Unmount the flash drive. (See “Unmounting Media” on page 21.) 5. Enter your computer’s IP address or hostname in the top text box of the RDP screen and press Save and Connect. on the UC360 screen.
Desktop Apps Using SmartOffice Picsel® SmartOffice™ suite provides access to MS Office applications, including PDF and Microsoft 97-2010 Word, Excel and Power Point file formats.You can use SmartOffice to access any of your presentations on a USB flash drive or SD card, as well as access to the Dropbox™ and Google® Docs. The UC360 supports a subset of the features in Picsel SmartOffice 2.1. See Appendix B, “Using Piscel SmartOffice" for more information.
UC360 User Guide Clicking Web Links in Smart Office Documents You can click web links (hyperlinks) in Word documents. Currently, web links are not supported in PDF, Excel and PowerPoint documents. When you click on the web link, the browser opens to the specified web page. If you are sharing the with other conference participants, the opened browser is shared with them. Likewise, if the browser is non-shared, the web link is not shared.
Desktop Apps Using Join.Me Use join.me™ as a simple screen sharing tool to share your desktop.You can launch it in a variety of ways, depending on your use: Non-shared Use • Press to display the Menu bar, then press App . Shared Use • Tap on the UC360 screen. • Or press Menu, then Share App . The Launch App Shared Mode or Non-Shared Mode screen is displayed. • Press the join.me icon. You will see a sign-in screen.
UC360 User Guide Limitations of Using join.me • The UC360 cannot host a meeting. You can use the RemoteRDP application to control the PC that is hosting the shared join.me session. • The PC hosting the meeting cannot pass control to the join.me client on the UC360. • The join.me client on the UC360 can view the presentation, chat with the participants, pinch the touch screen to zoom in/out of the presentation. • For information about hosting a meeting with join.me, see www.join.me.
Desktop Apps Basic Rules on How Presentation Sharing Works • You can share any application. Sharing means displaying the app on the UC360 primary screen, and on the HDMI device and transmitting it via video stream to all remote conference call participants who are video capable. (This is available on Video and Remote Collaboration variant only.) • Join.Me can be used to share presentations with non-video participants.
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APPENDIX A EXTERNAL KEYBOARD - SUPPORTED KEYS
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External Keyboard - Supported Keys External Keyboard - Supported Keys It is recommended that you attach a physical keyboard and mouse to the UC360. The UC360 supports only one physical keyboard and mouse. The on-screen keyboard is disabled in most cases if you have a USB keyboard and mouse attached. It is best to connect the external keyboard while the UC360 is powered off. Then power on the UC360. Alternatively, you can reboot the UC360 after the keyboard has been connected.
UC360 User Guide Qwerty Keyboard Support Keys/Functionality Contacts App Remote Desktop Smart Office 2 Web Browser a-Z 1-9 Shift + 0-9 Space ’ , ~ < and > Not supported Not supported Insert Not supported Supported for only some applications Not supported Not supported Home Delete Not supported forward delete Not supported Not supported End Not supported Not supported (inserts 8) Not supported Not supported Page Up
External Keyboard - Supported Keys Azerty Keyboard Support Keys/Functionality a-Z Contacts App RDP Smart Office 2 Web Browser € (not supported) € (not supported) € (not supported) € ( not supported) Umlaut not supported 1-9 ^ (not supported) Shift + 0-9 Space ’ , ~ < and > Not supported Not supported Insert Not supported Not supported Not supported Home Delete Not supported forward Not supported Not supported del
UC360 User Guide 76 Keys/Functionality Contacts App RDP Smart Office 2 Web Browser Windows key Not supported Not supported Not supported Not supported Tab Not supported Not supported Enter Not supported
APPENDIX B USING PICSEL SMARTOFFICE
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Using Picsel SmartOffice Using Picsel SmartOffice SmartOffice supports the following applications: • File Browser • PDF Viewer • Word Viewer/Editor • Excel Spreadsheet Viewer/Editor • PowerPoint Presentation Editor/Viewer There are some restrictions with the current file type support for password protected files – only encrypted PDF files are supported.
UC360 User Guide UC360 SmartOffice Limitations The following limitations exist with UC360 SmartOffice support: • You cannot click web links in PDF, Excel and PowerPoint documents • You cannot print documents from Picsel SmartOffice. • When you open a Picsel or Google document with animation, the animation is not visible.
