MITEL 8662 IP Phone User Guide
8662 IP Phone Quick Reference Guide This guide provides information for frequently used features. For more information about these and other features, refer to the user guide. For voice mail information, refer to the voice mail user guide for your system. Commonly Used Feature Codes Contact your system administrator for more information about system features. Feature Feature Buttons Code ACD Agent – Log In/Out 328 Most of the following feature codes work when your phone is idle.
Answering Calls Lift the handset, or press (Speaker) to answer a call while using a headset or to answer a call in Handsfree Mode. Placing Emergency Calls Dial the emergency number (911 U.S. or 999/112 Europe). The system immediately places the emergency call as soon as you dial the number, even if you do not select an outside line. Placing Internal (Intercom) Calls With or without the handset lifted, dial the extension number.
Notice This guide is released by Mitel Networks Corporation and provides information necessary to use 8662 IP Phone. The guide contents, which reflect current Mitel standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in the initial release. Future product features and applications are subject to availability and cost.
Important Safety Instructions and Precautions Remember the following safety guidelines when using the phone. Programming Emergency Numbers Make sure to do the following when programming emergency numbers and/or making test calls to emergency numbers: • Remain on the line and briefly explain to the dispatcher the reason for the call. • Perform tests during off-peak hours such as early morning or late evenings.
Power Requirements CAUTION Phone Damage Hazard. If you are using an IP phone, make sure it is connected to the proper power supply before powering on. Contact your system administrator for more information. The IP phone requires any one of the following power supplies: • Inter-Tel Power Supply Unit, part number 806.1114 or 806.1117 (Europe), or Mitel Universal Power Supply Unit, part number 828.1766 • Red Hawk Single Port PowerSenseTM, Part Number 901.0407 • An industry-standard IEEE 802.
Phone Usage This equipment is not for connection to the telephone network or public coin phone service. It is only for use when connected to Mitel systems. WARNING When using your phone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: • Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool.
Notice to Canadian Customers The Class B digital apparatus complies with Canadian ICES-003. Notice to U.S. Customers This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Contents Contents Getting Started 1 Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 About Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Feature Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Handset . . . . . . . . . . . . . . . .
Contents Answering and Placing Calls 17 Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Answering Waiting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Using Automatic Call Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Redirecting Calls . . . . . . . . . . . . . .
Contents Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Manual Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 System Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Using Personal Call Routing. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Hunt Groups 47 UCD and ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Logging in to ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Logging out of ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Stopping the ACD Hunt Group Wrap-up Timer . . . . . . . . . . . . . . . . . . . . . . . . . .
Getting Started Getting Started Welcome The instructions in this guide are for using your 8662 IP Phone. The Quick Reference Guide located at the beginning of this user guide is an overview of frequently used features. Your phone should be powered on and ready to use. If the display is blank, or if the display name, extension number, or time or date are incorrect, contact your system administrator for assistance.
Getting Started About Your Phone Your phone is equipped with a six-line display, a hearing aid-compatible handset, a Message Indicator lamp, an internal speaker and microphone, and three types of buttons. See “Feature Descriptions” on page 3 for more information about the phone features.
Getting Started Feature Descriptions The following sections describe default configurations. Your phone may be programmed differently. Contact your system administrator for more information. See “About Your Phone” on page 2 for phone feature locations. Handset The handset provided with this equipment is hearing aid compatible (HAC). If you are using a headset or if you are in Handsfree Mode, you do not need to use the handset. Display The phone has a six-line display.
Getting Started Message Indicator Lamp The Message Indicator lamp flashes or stays lit to indicate call, message, and feature activity. See “Using Messages” on page 41. NOTE By default, the Message Indicator lamp is lit when you receive new messages. However, this lamp can be programmed for other functions. Contact your system administrator for more information. Message Indicator lamp signals are described in the following table.
Getting Started Feature Buttons Feature buttons provide quick access to commonly used features. See the following table for descriptions. Button (Special) (Up) (Down) Action Activates features while on active calls. Depending on how your system is configured, you may need to press this button before you dial a feature code. Provides volume control for the ringer, handset, and speaker. Scrolls through feature options. (Speaker) Activates Handsfree Mode (speakerphone).
Getting Started Phone Connectors The phone connectors include: Headset port Handset port • Handset port: Connects to a handset. • Headset port: Connects to a headset. • Personal computer (PC) port: Connects to a computer or another 10/100 Ethernet device. • LAN/Power port: Connects to a power supply. PC port LAN/Power port Phone Signals The phone has several audio and visual signals to indicate feature activity.
Getting Started Headset Instructions When using a headset, press (Speaker) to connect to or disconnect from calls. If you have both a headset and a handset connected to your phone and you are using the headset, you can quickly transfer audio to the handset by lifting the handset from the cradle. Press to transfer the call back to the headset before replacing the handset in the cradle. The headset must be HAC.
Personalizing Your Phone Personalizing Your Phone This chapter describes features you can use to personalize your phone. Adjusting the Viewing Angle You can tilt the phone stand for a better view of the buttons and display. To adjust the viewing angle: 1. Position the bottom of the phone base on a flat surface. 2. Tilt the phone to the desired angle. 3. Place the “feet” of the support mechanism in the holes on the base to secure the position of the phone.
Personalizing Your Phone Adjusting the Display Contrast You can adjust the display Contrast setting. To adjust the Contrast setting: 1. While the handset is on-hook, dial 303. 2. Do one of the following: • Press (Up) or (Down) to adjust the contrast. • Press a number on the dialpad (1 = lightest, 8 = darkest) that corresponds to your desired contrast level. 3. To save the setting, press # or (Speaker).
Personalizing Your Phone Using Programmable Buttons For quick access, you can assign feature codes, extensions, speed-dial numbers, trunks, or other resources to your programmable buttons. You can then press the programmed buttons to activate features or place calls. See “Default Access Codes” and “Default Feature Codes” on page 13 for code lists. You cannot reprogram the default button assignments. See “Programmable Buttons” on page 4. To program a button: 1. With the handset on-hook, dial 397. 2.
Personalizing Your Phone Default Access Codes The following are default system access codes. If your system uses different codes, record the codes in the “New Code” column for reference.
Personalizing Your Phone Default Feature Codes The following table lists default feature codes.2 If your system administrator changes any of the default codes, you can record the new codes for reference in the “New Code” column. NOTE Most of the following feature codes work when your phone is idle. However, if you are on an active call or if the phone is off-hook, you may need to press (Special) to activate the feature before you enter the feature code.
Personalizing Your Phone Feature Page 14 Page Code Do-Not-Disturb – On and Off 43 372 Do-Not-Disturb – Override 43 373 Group Listen 36 312 Handsfree – On and Off 27 319 Headset – Off 7 316 Headset – On 7 315 Headset – On and Off 7 317 Hold – Individual 28 336 Hold – System 28 335 Hookflash (Recall in Europe) 28 330 Hunt Group – Remove 49 322 Hunt Group – Remove/Replace 49 324 Hunt Group – Replace 49 323 LCD Contrast Control 10 303 Message – Cancel Left Message
Personalizing Your Phone Feature Page Code Ring Tone Selection 9 398 Station Monitor 49 321 Station Speed Dial 21 382 Station Speed Dial – Programming 21 383 Steal Call 49 387 System Forward – Off 31 353 System Forward – On 31 352 System Forward – On and Off 31 354 System Speed Dial 22 381 Switch Keymap 16 399 Transfer To Hold 29 346 Transfer To Ring 29 345 View Programmable Button Assignments 15 396 New Code Programming Programmable Buttons Programmable buttons pr
Personalizing Your Phone Viewing Button Assignments You can view programmable button (key) feature assignments. To view button assignments: 1. With the handset on-hook, dial 396. PRESS THE KEY TO REVIEW appears. 2. Press any of the buttons to show the assignment. 3. Press # or (Speaker) to exit. Resetting Programmable Buttons You can reset programmed buttons to the default assignments. Resetting the programmable buttons does not reset button assignments programmed by the system administrator.
Answering and Placing Calls Answering and Placing Calls The following instructions describe how to answer and place internal and external calls and how to use related features. NOTE By default, internal (intercom) calls are assigned to the IC button, and external calls are assigned to the CALL buttons. Answering Calls Your phone may be preset to automatically answer incoming internal calls in Handsfree Mode. See “Using Handsfree Mode” on page 27.
Answering and Placing Calls Redirecting Calls You can redirect incoming calls to another extension or external number. You can use the menu buttons to redirect calls to the following destinations: • SEND TO V-MAIL: Sends the call directly to your voice mailbox. You must have a mailbox to use this destination. • IC CALL TO DND: Places your phone in DND Mode and blocks the call. See “Using DoNot-Disturb” on page 43. • SEND TO DEST: Redirects the call to the extension or phone number entered.
Answering and Placing Calls Placing Internal Calls Internal calls are calls placed to other extensions in the system. Internal calls are assigned to the Intercom (IC) button on your phone. Contact your system administrator for a list of extension numbers. To place an internal call: With or without the handset lifted, dial the extension number. If you enter incorrect digits, you can press the MUTE button to move the cursor backward, deleting the last digits entered.
Answering and Placing Calls Placing External Calls The following sections describe features used when placing external calls. To place an external call: 1. Press the OUTGOING button, an unlit CALL button, or enter the Outgoing Call access code (the default code is 8). 2. Dial the number. NOTES If you cannot place an external call because all outgoing lines are busy, you can request a callback, which prompts the system to contact you when a line becomes available.
Answering and Placing Calls Using Speed Dial You can use speed dial to quickly dial stored phone numbers. Speed-dial numbers are either stored in the system (System Speed Dial) or in your phone (Station Speed Dial). Using System Speed Dial Your system administrator assigns Speed-Dial location numbers, which are available to everyone in the system. Contact your system administrator for more information. To view or dial System Speed-Dial numbers: 1. Dial 381. REVIEW SYS SPEED # appears. 2.
Answering and Placing Calls Using the Dialpad Buttons to Enter Characters You can use the dialpad buttons to enter text or numbers for features such as Station Speed Dial (see “Dialing Station Speed-Dial Numbers” on page 23) and Do-Not-Disturb (see “Using Do-Not-Disturb” on page 43). The following are guidelines when entering dialpad characters: • Press (Message) to switch from Alpha Mode to Numeric Mode. The MSG button stays lit in Alpha Mode—it is off in Numeric Mode.
Answering and Placing Calls Dialing Station Speed-Dial Numbers To dial a Station Speed-Dial number: Do one of the following: • Dial 382, and then enter the Station Speed-Dial location number (0 to 9). The system dials the number. • Press (Up) or (Down) to scroll through the speed-dial locations, and then press # to select the location and dial the number. You can also program buttons to dial Station Speed-Dial numbers. See “Assigning Speed-Dial Entries to Programmable Buttons” on page 23 “.
Answering and Placing Calls Using the Directory You can use the Directory to find internal or external contacts or find and activate system features. The directory uses Intelligent Directory Search (IDS), which is similar to the “text on 9 keys” (T9) predictive search feature used for mobile phones. The Directory has the following three subdirectories: • Intercom: Find and dial internal numbers. • Outside: Find and dial external numbers listed in the company directory.
Answering and Placing Calls To search for a directory name or feature: 1. Dial 307, and then press one of the following: • 1 for the IC directory. • 2 for the Outside directory. • 3 for the Feature directory. • The Directory menu button (IC, OUTSIDE, or FEATURE). 2. Press the dialpad buttons to enter (up to 20) characters. See the table on page 24 for dialpad button character descriptions. (Up) or (Down) or the >> (Next) or << (Previous) menu buttons to scroll 3. Press through the entries.
Call Features Call Features The following sections describe call-related features. Using Handsfree Mode You can use Handsfree Mode to activate the speakerphone. NOTES The Ring Intercom Always feature prevents calls from being answered in Handsfree Mode (see the following section). You cannot use Handsfree Mode if you are using a headset, or if you have more than one phone assigned to an extension number. To use Handsfree Mode: With the handset on-hook, dial 319.
Call Features Using Ring Intercom Always If another extension has Handsfree Mode enabled for incoming internal calls (see the previous section), you can use Ring Intercom Always to override Handsfree Mode on the extension, requiring the called party to pick up the handset to answer your call. To override Handsfree Mode for the current call: 1. Before you enter the extension number, press #. RING EXTENSION NUMBER appears. 2. Dial the extension number.
Call Features Transferring Calls You can transfer calls to other extensions or external numbers. You can also transfer conference calls. See “Transferring a Conference” on page 34 for more information. NOTE If your system administrator has enabled Transfer-on-Connect for your phone, you are automatically connected to calls transferred to your extension after the transferring party hangs up. If this option is turned off, you must press a CALL button to answer calls transferred to your extension.
Call Features Viewing Caller ID Information If you are currently connected to an external caller with Caller ID, you can toggle between the caller’s name and number. If the name is unavailable, CANNOT ACCESS FEATURE appears. To show the outside party’s name/number: Press (Special), and then dial 379. Forwarding Calls You can use Manual Call Forwarding or System Forwarding to forward calls.
Call Features System Forwarding You can use System Forwarding to route calls based on the type of call and the idle or busy status of your phone. You cannot program the System Forward destination—you can only turn it on or off. Contact your system administrator for more information. To turn System Forwarding on or off: Dial 354 to turn System Forwarding on. SYSTEM FORWARD ON appears. Dial 354 again to turn System Forwarding off.
Call Features Using Personal Call Routing When you enable Personal Call Routing on your phone, your incoming calls are automatically routed to one or more preprogrammed associated destinations according to the routing steps programmed for you. Typically, your desk phone is configured to be your main extension.
Call Features When you enable Personal Call Routing, your incoming calls are routed as specified by the routing type programmed for you by your system administrator. The table below provides descriptions for the default routing types. Routing Type Description Mobile Twinning Calls simultaneously ring your desk phone and mobile phone, before going to voice mail. Delayed Mobile Twinning Calls ring your desk phone first, and then ring both your desk phone and mobile phone, before going to voice mail.
Call Features Placing Conference Calls You can place a conference call with up to three internal or external parties, for a total of four parties, including yourself. To place a conference call: 1. While on the first call, press the CNF button to place the call on hold. CALL NEXT PARTY TO CNF appears. 2. Place a call to the next conference party. For external calls, press the OUTGOING button or the Outgoing Call access code (the default code is 8), and then dial the number. 3.
Call Features Dropping Out of a Conference You can drop out of a conference and return to the conference later. To drop out of a conference: Press the CNF button or (Hold), and then hang up. ENTER EXTENSION NUMBER appears. This removes you from the conference but leaves the other parties connected. To return to the conference: Press the flashing CALL button. CONFERENCE WAS HOLDING appears, and you are reconnected to the conference.
Call Features Using Group Listen You can use Group Listen to activate the speaker while you use the handset or headset to continue speaking. This allows other people to hear the other party on the call while the other party can only hear you (through the handset microphone). You cannot use Group Listen in Handsfree Mode. NOTE If are using the handset, the (SPEAKER) button lamp is unlit, even though the speaker is on. However, if you are using a headset, the (SPEAKER) button lamp is lit.
Call Features Using Secondary Extension Buttons You can use programmable buttons as Secondary Extension buttons.5 Secondary Extension buttons are assigned to other extensions in the system (primary extensions). Because Secondary Extension buttons are programmed by the system administrator, you cannot change the buttons (for example, assign features to the buttons). When programmed, you can use Secondary Extension buttons to: • Place an internal call to the primary extension.
Call Features Using Remote Programming to Change the Password You can use Remote Programming to change the station (phone) password. To use Remote Programming to change the station password: 1. Do one of the following: • Call your DISA number (provided by your system administrator). If necessary, enter your DISA password. • Use any phone on the system. 2. Dial 359. 3. Enter your extension number. 4. Enter your password followed by #. 5. Dial 392. 6. Enter the new password followed by #. 7.
Call Features Using Remote Programming to Forward Calls See “Manual Call Forwarding” on page 30 for more information about Manual Call Forwarding. To use Remote Programming to turn on Manual Call Forwarding: 1. Do one of the following: • Call your DISA number (provided by your system administrator). If necessary, enter your DISA password. • Use any phone on the system. 2. Dial 359. 3. Enter your extension number. 4. Enter your password followed by #. 5.
Messages Messages The following sections describe how to use system messaging features, including: • Inter-station messages: Inter-station messages are alerts sent to your phone by other internal parties, notifying you to contact the party who left the message. The Message button and Message Indicator lamp notify you of the new message. You can then either delete the message or reply to the message, which automatically places a call to the party who left the message.
Messages Viewing and Responding to Messages When you have new messages, the MSG button and Message Indicator lamp are lit. The display shows the number of new messages. The display shows new messages as follows: • Inter-station messages sent by other internal parties are indicated by the party’s programmed user name. • Voice messages are indicated by FROM MBOX . To view or respond to messages: 1. With the handset on-hook, press the MSG button.
Messages Using Do-Not-Disturb You can use Do-Not-Disturb (DND) to stop calls and pages to your extension. When activated, internal calling parties see your selected DND message. DND does not block queue callbacks, recalls, and incoming external calls. The following table shows the 20 default DND messages. If your system administrator changes your DND messages, you can record the new messages in the “New Message” column for reference.
Messages Using Reminder Messages You can use Reminder messages to alert you at a selected time, up to 24 hours in advance. At the selected time, the Reminder message signals you with eight short tones and your display shows the message, even if you are on a call. The following table shows the 20 default Reminder messages. If your system administrator changes your Reminder messages, you can record the new messages in the “New Message” column for reference.
Messages Paging Other System Users You can place page announcements through phone speakers or external speakers (if applicable). Your system may use page zones to prevent announcements from transmitting through every phone in the system. Each page zone contains a different combination of extensions and external paging equipment. Contact your system administrator for page zone information. You can use the following table to save the page zone information for future reference.
Hunt Groups Hunt Groups This chapter describes Hunt Groups and how to use Hunt Group features. UCD and ACD Hunt Groups Hunt groups are groups of internal parties (agents) who share a common (hunt group) extension number. Calls can either be placed to the hunt group (using the hunt group extension number) or to a specific agent (using the agent’s extension number). Hunt groups are programmed by the system administrator. Hunt groups types are either “UCD” or “ACD.
Hunt Groups Logging out of ACD Hunt Groups You can log out of all ACD hunt groups at once or log out of each hunt group one at a time. To log out of one or more ACD hunt group: Do one of the following: • Dial 328 to log out of all of your ACD hunt groups. The display shows AGENT LOGGED OUT OF ALL ACDS. • Dial 327 to log out of one hunt group at a time. If you were logged in to only one hunt group, the display shows AGENT LOGGED OUT OF HUNT GROUP .
Hunt Groups Diverting Hunt Group Calls You can temporarily divert hunt group calls, preventing hunt group calls to your extension. To divert hunt group calls: Dial 324 to divert calls. The display shows the feature state DIVERT HUNT GROUP CALLS. Dial 324 again to program your phone to accept calls. Hunt Group Supervisor Features The following features can be used by hunt group supervisors only. Accepting or Rejecting Agent Help Calls Supervisors can accept or reject Agent Help calls.
Troubleshooting Troubleshooting The following sections can help you solve problems that you may be experiencing with your phone. Troubleshooting topics include: • Contact Information: Information about system administrator contacts. • Error Messages: Error messages and descriptions. • Troubleshooting Tips: Possible problems and methods to solve them. Contact Information Your system administrator can help you with items such as changing your settings or modifying phone features.
Troubleshooting Troubleshooting Tips The following table includes troubleshooting tips for phone and system features. NOTE You can often correct problems that you may be experiencing by resetting the phone to the default settings. See “Resetting the Phone to the Default Settings” on page 16. Problem Page 52 Possible Solution The phone is not working properly. Contact your system administrator. I cannot use one or more of the features described in this guide. The feature may not be enabled.
Troubleshooting Problem Possible Solution When I try to use the Personal Call Routing – Handoff feature (388), the display shows NO CALL TO HANDOFF. The NO CALL TO HANDOFF display indicates that the call cannot be handed off because one of the following may have occurred: • You tried to use the Handoff feature on a call that has not been routed by Personal Call Routing. • You tried to use the Handoff feature on a call that the system has not yet recognized as a valid call.
Index Index A external, placing 20 forwarding 30 Abbreviations 3 About Your Phone 2 Account Codes, using 25 ACD Hunt Group Wrap-up Timer, stopping 48 ACD Hunt Groups logging in 47 logging out 48 Agent Help logs, using 36 monitoring 49 muting the microphone 28 phone, queuing for 19 picking up (reverse transferring) 29 placing 18 placing internal (IC) 19 recording 35 redirecting 18 accepting or rejecting 49 stealing 49 requesting 48 transferring 29 Agent Help Calls, accepting or rejecting 49 Agent He
Index D off-hook, on-hook 6 on-hook 6 Default Handsfree Mode overriding 28 access codes 12 using 27 feature codes 13 settings, returning the phone to 16 Headset instructions 7 system access codes 12 jack 6 Dialpad buttons 4 characters, entering 22 using 7 Hold Individual 28 Dialpad Buttons to Enter Characters, using 22 Direct Station Selection/Busy Lamp Field (DSS/BLF) 11 Direct Station Selection/Busy Lamp Field (DSS/BLF) Unit 15 System 28 Hookflash, entering 28 Hunt Group Calls Directory, us
Index M Personal Call Routing enabling and disabling 33 Manual Call Forwarding 30 Members, hunt group 47 Menu Buttons 4 handoff 33 Personal Computer (PC) Port 6 Phone blank display 1 Message Indicator Lamp 4 changing volume levels 9 Messages comfort and safety 6 canceling 42 connectors 6 deleting 42 default settings, returning to 16 Do-Not-Disturb 43 error tones 6 error 51 using 41 features dialpad buttons 4 feature buttons 5 menu buttons 4 Ring/Message Indicator 4 speaker 4 viewing 42 ri
Index S System Forwarding 31 System Information, viewing 29 Secondary Extension Buttons, using 37 Settings, returning to default 16 Signals, phone 6 System Speed Dial, using 21 T Silent Messages canceling 42 Telephone features programmable buttons 11 deleting 42 leaving 41 Speaker 4 Speaker, external 4 Time and Date, system 52 Tips comfort and safety 6 Speakerphone troubleshooting 52 description 4 Group Listen, using 36 handsfree calls 27 Speed Dial entries, deleting 23 Transferring Calls 29 Tr
Part No. 550.
