User's Manual

Table Of Contents
REQUIREMENT: the ignition is switched on.
If restraint systems have been triggered dur-
ing an accident, the Mercedes-Benz emer-
gency call system can automatically dial the
Europe-wide private Mercedes-Benz emer-
gency call number. Restraint systems
include, for example, airbags or belt tension-
ers. The emergency call system can establish
a voice connection between the vehicle occu-
pants and the Mercedes-Benz emergency call
centre.
The accident data is sent to the Mercedes-
Benz emergency call centre by SMS and
DTMF while the voice connection is operat-
ing. The accident data contains metre-precise
GPS positioning data for the moment it is
sent, as well as the type of vehicle involved in
the accident.
i
If your vehicle is equipped with an SOS
button in the overhead control unit, it
flashes until the emergency call has been
completed.
i
It is not possible to end an automatic
emergency call.
i In the following cases, you see a corre-
sponding message on the COMAND dis-
play:
R
a connection to the Mercedes-Benz
emergency call centre could not be made
R
nor has a call been automatically forwar-
ded to the public emergency call centre
In such circumstances, dial the emergency
number 112 on your mobile phone.
Manual emergency call
!
If an emergency call has been made: pro-
vided the road and traffic conditions at the
accident site allow it, remain in the vehicle
until the voice connection with the operator
at the emergency call centre has been
established.
On the basis of the call, the operator can
decide whether it is necessary to deploy
rescue teams and/or the police to the acci-
dent site.
Vehicles equipped with an SOS button
If your vehicle is equipped with the SOS but-
ton in the overhead control unit:
X
Press and hold the SOS button for at least
one second.
The manual emergency call is triggered.
The indicator lamp in the SOS button
flashes until the emergency call is conclu-
ded.
i In the following cases, you see a corre-
sponding message on the COMAND dis-
play:
R
a connection to the Mercedes-Benz
emergency call centre could not be made
R
nor has a call been automatically forwar-
ded to the public emergency call centre
In such circumstances, dial the emergency
number 112 on your mobile phone.
In the address book
X
Call up the address book (Y page 155).
The 1st entry, Mercedes-Benz emer‐
gency call, is highlighted.
X
Press W the COMAND controller.
The emergency call to the Mercedes-Benz
emergency call centre is triggered.
i If you have accidentally made a manual
emergency call, you can end it in the fol-
lowing ways:
R
by pressing the ~ button on
COMAND Online
R
by pressing the ~ button on the mul-
tifunction steering wheel
i In the following cases, you see a corre-
sponding message on the COMAND dis-
play:
R
a connection to the Mercedes-Benz
emergency call centre could not be made
R
nor has a call been automatically forwar-
ded to the public emergency call centre
166
Mercedes-Benz emergency call system
Telephone