iMEDIATE iMEDIATE Kiosk System Operating Manual
iMEDIATE Kiosk System Operating Manual Edition Nov 2006
Contents Contents Manufacturer’s Certification........................................... 1 Tested Safety ...........................................................................1 FCC-Class A Declaration..........................................................1 Note on the laser ......................................................................1 Symbols used in this guide.......................................................2 Important Safety Precautions ...........................................
Contents CD RW/ DVD Read-Only drive ...............................................22 Front Access USB Port...........................................................22 Receipt Printer TP07 ................................................... 23 Function elements and controls..............................................23 Roll holders .........................................................................26 Setting the paper-low sensor...............................................
Contents Second Display (optional)............................................ 50 Advertisement Light Box.............................................. 51 Cleaning, Service & Maintenance ............................... 52 Appendix ...................................................................... 53 Technical Data........................................................................53 Installation specifications.....................................................53 Environmental Conditions .........
Manufacturer’s Certification Manufacturer’s Certification The device complies with the requirements of the EEC directive 89/336/EEC with regard to “Electromagnetic compatibility” and 73/23/ECC “Low Voltage Directive”. Therefore, you will find the CE mark on the device or packaging. Tested Safety In addition, the device has received the UL symbol and cUL symbol.
Introduction INTRODUCTION This operating manual provides all the information required for problem-free operation of iMEDIATE kiosk system. Having studied the operating manual, you will be able to: - replace consumables (e.g. paper), evaluate device-specific status displays and system error messages, eliminate problems (such as paper jams), properly operate the device. Symbols used in this guide - Text following this mark represents an item in a list.
Important Safety Precautions Important Safety Precautions Please read the following notes carefully before doing any work on the device. ! This device complies with the relevant safety regulations for information processing equipment. - Note the warning and information labels on the device. - The device is equipped with a safety-tested power cable, which must be connected only to a grounded outlet. - Always hold the plug when removing the power cable. Never pull the cable itself.
Important Safety Precautions - During the thunderstorm, data transmission lines must not be connected or disconnected. - Only use accessories and extension components that have been approved by us. Nonobservance can result in damage to the system or violations of regulations concerning safety, radio interference and ergonomical requirements.
Abbreviations Abbreviations CD-ROM Compact Disk – Read-Only Memory GmbH Limited company PC Personal Computer TH Thermal printer USB Universal serial bus HCR Hybrid Card Reader I/O Input/Output IR Infra-Red IRDA Infra-Red Data Association MMC Multimedia Card MS Memory Stick PLINK Panel Link SD Secure Digital SM Smart Media xD-Picture Extreme Digital Dpi Dots per inch 01750096767 F MEDIATE Kiosk System – Operating Manual 5
Device Overview DEVICE OVERVIEW Device Type The iMEDIATE kiosk system is a fully integrated system solution that provides the convenience of self service of high quality digital photo printing and payment transactions. It consists of 2 models, namely free-standing model and desktop model.
Device Overview 01750096767 F - Coin Acceptor (optional) - CD Dispenser (optional) - 2 nd LCD monitor (optional) MEDIATE Kiosk System – Operating Manual 7
Device Overview Device Views Device view for Free-Floor model nd 2 LCD monitor (optional) Integrated backlit A4 signage 15” LCD touchscreen P4PC Motorized hybrid card reader IRDA transceiver Stereo speakers Coin acceptor (optional) Multimedia storage card reader Bill acceptor (optional) Receipt printer External USB Port CD RW / DVDRead-only drive st 1 photo printer (optional) CD dispenser (optional) nd 2 photo printer (optional) 8 iMEDIATE Kiosk System – Operating Manual 01750096767 F
Device Overview Device view for Desktop model nd 2 LCD monitor (optional) Integrated backlit A4 signage 15” LCD touchscreen P4 PC IRDA transceiver Stereo speakers Motorized hybrid card reader Coin acceptor (optional) Bill acceptor (optional) Receipt printer CD dispenser Multimedia storage card reader External USB port CD RW / DVD Read-only drive 01750096767 F MEDIATE Kiosk System – Operating Manual 9
Device Overview iMEDIATE Kiosk System Block Diagram 5 24V AC Bd TP07 Printer SCM Card Reader 15 10 IRDA USB Hub 16 1 18 11 1 USB +5V DC 21 120VAC +5V DC 20 12V AC Bd 120VAC 19 IDE/USB 6 7 120VAC 6 4 4 HCR 8 KTC 15” LCD 2 8 Ohm Speaker Photo Printer 15” BA73A Chassis Lock A3C40060778 10 iMEDIATE Kiosk System – Operating Manual 01750096767 F
Device Overview Operating Instructions Ensure that the correct power cord with safety approval is used (see chapter “Appendix”, is as specified in the “Power Cord Selection”). Ensure that the AC power point is switched off before inserting the specified power cord into the AC power point. Switch on the AC power point. The system is configured to start up upon powered on. In the event that the system does not start up, switch off the AC power point.
Basic Operation BASIC OPERATION It is easy to operate this device. To start operating the device, follow the steps listed below. 12 Open the device (see in this chapter, section “Opening / closing the device”). Switch on the device (see in this chapter, section “Switching on / off the device”). Load the paper roll into the receipt printer if the paper roll is not present (see chapter “Receipt Printer TP07”, section “Inserting the paper roll”).
Basic Operation Opening / closing the device The device is secured by a single lock. To open and to close the device doors, the set of keys shown here is supplied. To open the device, you need to first unlock the device front bezel. To unlock the device front panel, insert the key into the lock of the device front bezel, turn the key 90° in anti-clockwise direction. Grasp the side of the device front bezel and pull it out of the device as far as possible.
Basic Operation To close the device, push the device front bezel towards the device. Lock the device by turning the key 90° in clockwise direction. Switching on / off the device 14 Switch on the AC power point with the power cord is inserted into the point. The system is configured to start up upon powered on.
Basic Operation 15” LCD monitor The iMEDIATE system’s user display is realized using a 15” BA73A LCD monitor with touch screen function. Disable / enable the ‘beep’ sound The ‘beep’ sound during the operating of the touchscreen could be disable / enable by changing the setting via the On Screen Display (OSD). Activate the OSD by pressing the ‘Menu’ button that is located at the bottom left side of the display (see picture below).
Basic Operation The function of the OSD can be selected by first using the Left or Right button. Press the Select Button to select the function. Depending on function selected, a sub-menu options will be available for selection on the same screen. Select the sub-menu – ‘Audio Setting’ and you will see the following screen.
Basic Operation To disable the ‘beep’ sound, select the volume setting – ‘buzzer off’. To enable the ‘beep’ sound, select the volume setting – ‘buzzer on’. To exit the OSD menu, perform one of the following: 1. 2. Hold down the SELECT key (saves changes and exits), Wait for the OSD to time-out (saves changes and exits). Note: The menu will disappear after 4 seconds if there is no user activity on the Left, Right or Select buttons.
Hybrid Card Reader Hybrid Card Reader The Hybrid Card Reader (OMROM Model no. V2AF-01JP-AP1) is to provide the function of deciphering magnetic storage card which could be used for both the payments of services provided by the iMEDIATE or doubled as a write/reader for memory storage cards.
User Interfaces User Interfaces With the wide ranging digital photo storage medium available in the market, the iMEDIATE kiosk system is equipped with various means to access to these data. The identified storage medium which are integrated within the system are as follows, Multimedia Storage Card Reader The feature of the multimedia storage card reader offers the means for the kiosk’s users to upload their digital photos into the kiosk for printing.
User Interfaces Wireless Solution The wireless solution adopted for the iMEDIATE kiosk system consists of Infrared (IR) data transmission and Bluetooth.
User Interfaces Bluetooth Transceiver The Bluetooth solution has the following features: Compact size Bluetooth Ease of interface (USB) Integrated antenna design Class II Bluetooth radio 01750096767 F TM V1.
User Interfaces CD RW/ DVD Read-Only drive An CD RW / DVD Read-Only drive is incorporated within the iMEDIATE kiosk system to cater for the users who do not possess any of the storage media complimenting the multimedia storage card reader offered in the kiosk configuration.
Receipt Printer TP07 Receipt Printer TP07 The thermal receipt printer TP07 provides generates the receipt slips for the recording purpose on the transactions being carried out. The printer consists of a thermal printing unit, integrated paper cutter and a presenter for variable receipt length. It is also equipped with sensors which report paper-low status (weekend supply) and paper-out status so that the paper supply can be monitored by the application software.
Receipt Printer TP07 1 Printer control panel / printer controller 2 Position of control mark sensor right rear side 3 Position of control mark sensor left rear side 24 4 5 6 7 8 Spacer plate Paper roll holder Paper-low sensor adjustment Thermal printing unit Cutter iMEDIATE Kiosk System – Operating Manual 01750096767 F
Receipt Printer TP07 Printer control panel 1 LINE FEED key 2 TEST key 3 LED POWER green 4 LED PE (end of paper) 5 LED ERROR 6 Power supply connection 7 USB 01750096767 F When the key is pressed once, the paper feeds 1/6”. When the key is pressed for more than two seconds, the paper is fed constantly until the key is released. Start Test printout.
Receipt Printer TP07 Printer accessories The following accessories are shipped as a set with the printer. Roll holders Roll holder for 18 mm core diameter Roll holder for 25 mm core diameter Roll holder for 40 mm core diameter 26 Choose the roll holder which fits the paper roll core.
Receipt Printer TP07 Setting the paper-low sensor Before putting the device into service, or when there is a change of paper roll diameter or core diameter, check whether the selection switch (1) for the paper-low setting is in the right position in accordance with the following table and illustration. Core diameter Paper roll diameter (max. 150 mm) 18 mm 25 mm 40 mm Pos. A1 Pos. A2 Pos.
Receipt Printer TP07 Paper-low sensor / paper-out sensor Paper-low sensor The paper-low sensor is located at the paper compartment. It reports to the application if there is a minimum paper supply. Depending on the application, this message can be evaluated and displayed on a screen, for example. The yellow status LED on the printer lights up. Paper-out sensor The paper-out sensor is located at the paper guide. It reports to the application and the printer that there is no paper left.
Receipt Printer TP07 Changing the paper roll Open the device and pull out the equipment carriage as far as possible (see chapter “Basic Operation”, section “Opening / closing the device”). i The following sections show how to change the paper roll. Removing the paper roll Cut off the paper at the paper support (1). Remove the paper roll (2) or the empty paper sleeve out of the printer in the direction shown by the arrow. Use the LINE FEED key to remove the remaining paper.
Receipt Printer TP07 Inserting the paper roll i Only use the paper types that are approved for this device. Prior to inserting a new paper roll, make sure that the beginning of the roll is not torn or folded. The beginning of the roll must be cut at right angles (see illustration below). Pull the old paper roll (1) off the paper roll core in the direction of the arrow (2). Insert the paper core (1) into the new paper roll (2) in the direction shown by the arrow.
Receipt Printer TP07 Place the paper roll with the shaft in the shaft mountings (A) from above (see arrow (1)). Mind the direction in which the paper unrolls (2). Take the front edge of the paper over the upper axle and feed it into the paper support (1). Keep pushing the paper into the paper support until it is drawn in automatically, cut off and the produced receipt is output via the presenter.
Receipt Printer TP07 Course of paper The following illustration shows the course of paper and the position of some printer elements.
Receipt Printer TP07 ERROR LED blinking pattern Recoverable errors The following table shows the blink pattern of all errors that can be recovered by following the steps described in section “Paper jam”. Error Paper jam while cutting Description The automatic cutter does not work because it does not leave the home position or does not reach the home position. Paper jam while cutting A paper jam is detected between print starting position and TOF sensor.
Receipt Printer TP07 The following errors can be recovered by removing and inserting the paper roll. Error TOF position not found Description After cutting, the printer could not find TOF. Operation after power on error Paper after power on is not at the print starting position. This error is enabled by memory switch 7-4. StartOfJob timeout StartOfJob timeout occurred because no EndOfJob was received within the specified time.
Receipt Printer TP07 Unrecoverable errors For recovery please contact Technical Support. Error Temperature error Description There is an abnormality of the print line temperature. High voltage error The power supply voltage is extremely high. Low voltage error The power supply voltage is extremely low. Printer error The power supply voltage is extremely low.
Receipt Printer TP07 Problems Paper jam Open the device and pull out the equipment carriage as far as possible (see chapter “Basic Operation”, section “Opening / closing the device”). Pull the paper out of the paper support (1). You must also turn the knob in the direction shown by the arrow (2).
Receipt Printer TP07 Removing scraps of paper from the presenter ‘OPEN’ is shown on the latching mechanism. Press the area marked ‘OPEN’ down in the direction of the arrow (1). Slightly raise the presenter in the direction of the arrow (2) and lift it out of the printer. Remove any paper that may be left in the presenter. Push the shaft mountings (1) and (3) over the corresponding shafts (2) and (4) in the direction of the arrow.
Receipt Printer TP07 Lower the presenter in the direction of the arrow (1). ‘CLOSE’ is shown on the latching mechanism. Press the area marked ‘CLOSE’ down in the direction of the arrow (2) until the latching mechanism audibly locks into place.
Receipt Printer TP07 Remove scraps of paper from the thermal printing unit ! The print head could be hot. Wait a few minutes for print head to cool down if it has just finished printing. Press the green lever as far as possible in the direction shown by the arrow (1) and then raise the thermal printing unit as shown by the arrow (2).
Receipt Printer TP07 Keep the thermal printing unit open and cut the paper off at the paper guide. Remove the paper from the thermal printing unit in the direction shown by the arrow (1). Lower the thermal printing unit in the direction shown by the arrow (1) and ….. ….. lock the thermal printing unit into place by pressing the area marked ‘PUSH’ in the direction shown by the arrows (1) and (2). Press it until you hear the guide bolts (3) and (4) lock into position.
Receipt Printer TP07 Cut error Open the device and pull out the equipment carriage as far as possible (see chapter “Basic Operation”, section “Opening / closing the device”). When the cutter is in its home position you can see a red plastic mark at position (1). Check whether the cutter is in home position. If not, turn the knurled wheel (2) until you can see the red plastic mark (1) on the upper side of the cutter.
Receipt Printer TP07 Remedying poor print quality The cause of poor or too light print quality could be a soiled thermal array. This section describes how to clean the print head. If this does not improve the print quality, please contact Technical Support. i Open the device and pull out the equipment carriage as far as possible (see chapter “Basic Operation”, section “Opening / closing the device”).
Receipt Printer TP07 No supply voltage If none of the three LEDs lights up and the printer executes no function, then the reason may be a failure in the power supply. Open the device and pull out the equipment carriage as far as possible (see chapter “Basic Operation”, section “Opening / closing the doors”). Check that the power supply connector is fitted correctly (see section “Printer control panel”, item 6) and inspect the connector cable.
Receipt Printer TP07 Cleaning the sensors Dirty sensors can also be a cause of malfunctions. Remove dirt, dust and the like from the sensors with a soft, lint-free cloth or with compressed air. You can see the position of the sensors in the following illustration. 1 2 3 4 Paper-low sensor (adjustable) Control mark sensor Paper-out sensor Top of form (ToF) sensor 5 Thermal sensor (print head) 6 Paper cut sensor 7 Presenter output sensor Other problems 44 Please contact Technical Support.
Digital Photo Printer Digital Photo Printer As an option available for the iMEDIATE kiosk system, the digital photo printer provides the facility for the user to print their photo immediately and directly from the kiosk as part of the transaction.
Digital Photo Printer Installation steps for digital photo printer Install only the digital photo printer supported by the iMEDIATE kiosk system (see the details in the table shown on the section “Digital Photo Printers”). i digital photo printer printer locator base slider 46 There are few sets of pre-mounted location catered for the base slider to hold different type of digital photo printer(s) supported on the upper and lower printer compartment of the kiosk.
Digital Photo Printer digital photo printer base slider with mounted printer locators Connect all the necessary cables of the digital photo printer according to the installation guide of the specific digital photo printer. Position the digital photo printer securely onto the installed base slider of the printer compartment. i Please refer to the operating manual of the digital photo printer to properly operate the photo printer.
CD Dispenser (optional) CD Dispenser (optional) CD dispenser enables the users to obtain a new CD-RW/DVD-RW directly from the device to be used as a media for data backup purpose.
CD Dispenser (optional) Step 2: Subsequently, load more CDs at an angle leaning against the fat input post as shown in the picture below: Step 3: Fill the CD dispenser with the remaining CDs.
Second display (optional) Second Display (optional) The iMEDIATE Kiosk system also feature an optional second LCD display that can be installed on top of the Advertisement Light Box.
Advertisement Light Box Advertisement Light Box The lighting solution implemented is based on a 16W fluorescent lamp and electronic ballast. Different country possesses different power output standards hence electronic ballast or transformer rating may varies.
Cleaning, Service & Maintenance Cleaning, Service & Maintenance Please refer to the chapters for the individual system components for information on how to clean, service and maintain the system components. ! The device must be switched off for service and maintenance work (see chapter “Basic Operation”). You should service and clean the parts of the device listed below at the specified intervals. In addition, please note the following: - Take care not to drop any cleaning liquids into the device.
Appendix Appendix Technical Data Installation specifications iMEDIATE Kiosk System Dimensions: Height: nd Without optional 2 LCD display nd With optional 2 LCD display Depth: Width: Weight of device: Free-Standing Model Desktop model 1632 mm 1944 mm 868 mm 1180 mm 585 mm 656 mm 494 mm 656 mm Approx. 220 kg Approx.
Appendix Power Cord Selection If the power cord is not provided with the system, the user has to ensure that a certified power cord is used as required by the Safety Regulation of the country. Countries Safety Approvals USA UL Canada CSA Germany GS Japan PSE Taiwan BSMI China CCC For other countries not mentioned in the above list, please check with the local authority.
Appendix Consumables You can order the consumables specified for the system components from your Wincor Nixdorf branch office or your Wincor Nixdorf sales partner. Information on consumables can be found in the internet at www.wincornixdorf.com under ‘Service’. Approved Cleaning Materials Information on approved cleaning materials can be found in the internet at www.wincor-nixdorf.com under ‘Service’.
Appendix Environmental Protection Environmentally friendly product design and development This product has been designed according to our corporate standard ‘Environmentally friendly product design and development’. This means that crucial criteria such as long life, choice of material and its labeling, emissions, packaging, ease of disassembly and recyclability have been taken into account. This saves resources and relieves the strain on the environment.
Appendix Returning, recycling and disposing of used units and consumables Details regarding the return and recycling of used units and consumables can be obtained from your local branch office or from our Recycling Center in Paderborn: Tel.: + 49 (0) 52 51 8-1 80 10 Fax.: + 49 (0) 52 51 8-1 80 15 Further information can be obtained from our Environmental Protection section (Referat Umweltschutz): Tel.: + 49 (0) 52 51 693-67 07 Fax.: + 49 (0) 52 51 693-67 09 Email: referat.umweltschutz@wincor-nixdorf.
Published by Wincor Nixdorf Pte Ltd 2, Kallang Sector Singapore 349277 Part No.
