User Manual

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6. Troubleshooting
6.1 Cannot enter Menu of Body Camera
A. Stop Recording prior to entering Body Camera’s menu by pressing Record
button.
A. Body Camera supports a six character alphanumerical password format.
Prior to entering menu of Body Camera, ensure that correct password is
entered.
6.2 IR are not turning on
A. IR turn on automatically only if they’re set to Auto in the Infrared menu.
Otherwise the Infrared will remain disabled.
6.3 Indicator LEDs are not lit
A. If the camera is powered up and Status LEDs are not lit go to Body
Camera’s menu and select LED Light menu option. Ensure that it is set to ON.
6.4 Body Camera only records for short periods of time
A. In event of Body Camera recording for brief moments then shutting off,
please ensure that menu option Auto Power OFF is set to OFF.
6.5 How do I delete videos on the body camera?
Considering the needs of law enforcement, all recorded videos, pictures and
sound recording ONLY can be deleted on the computer via USB cable.
6.6 The GPS map does not work.
You can open the GPS track through Google earth. Please make sure
Google Earth program is working in the computer. If you don’t know
how to use please contact us.
If you have any questions, please contact us
Email: [e-mail]