User guide

27
ORDERING & RETURN INSTRUCTIONS
ORDERING INFORMATION
You may order MK Diamond products through your local MK Diamond distributor or, you may order direct from
MK Diamond.
NOTE: There is a $25.00 minimum order when ordering direct from MK Diamond. All purchases must be made
using VISA or MasterCard.
When ordering direct from MK Diamond, please have the following information ready before calling:
• TheModelNumberofthesaw
• TheSerialNumberofthesaw
• Wherethesawwaspurchasedandwhen
• ThePartNumberforthepart(s)beingordered
• ThePartDescriptionforthepart(s)beingordered
Allpartsmaybeorderedbycallingtollfreeto–800421-5830or310539-5221andaskingforCustomer
Service.Fortechnicalquestions,call–800474-5594.
RETURN MATERIALS POLICY
To expedite the service relative to the return of a product purchased through MK Diamond, please observe the
following:
NOTE: When returning all items, they must have been purchased within the previous twelve (12) months.
• HavetheModelNumberofthesaw
• HavetheSerialNumberofthesaw
• Havethelocationofwherethesawwaspurchased
• Havethedatewhenthesawwaspurchased
• ContactCustomerServiceforapprovaltoreturntheitem(s)
• ObtainaReturnedGoodsNumber(RGA)authorizingthereturn
• Followthepackaginginstructionsinthefollowingsection
• Ensureyouritem(s)areprepaidtothedestination
Forreturneditems,calltollfreeto–800421-5830or310539-5221andaskforCustomerService.For
technicalquestions,call–800474-5594or310257-2845.
PACKAGING INSTRUCTIONS
• RemovetheBladeguardandSupportAngleAssembly
• Drythesawbeforeshipping
• Whenpacking,includethefollowing:MK-112,DiamondBlade,BladeguardandSupportAngleAssembly
and Adjustable Cutting Guide (Other Accessories are not required)
• Packagetheunitinitsoriginalcontaineroroneofcomparablesize(donotshiptheunitpartiallyexposed)
• Ensureallpartsaresecuredinthepackagingtopreventmoving
AUTHORIZED SERVICE CENTERS
For quicker repair time, you may contact MK Diamond Customer Service, toll free, at 800 421-5830 or
310 539-5221 for the Authorized Service Center closest too you or visit our web site at www.mkdiamond.com.
Fortechnicalquestions,call–800474-5594.