User's Manual
Table Of Contents
- 1 Introduction 1
- Basic Operations
- Client Applications
- Local Services
- Configuration Panel
- Security
- Technical Support
- Troubleshooting
- Cannot connect to a paired device:
- Cannot discover services on an un-paired remote device:
- Dial-up Networking service does not start:
- How do I determine the Bluetooth Device Address (BDA) of my hardware device?
- How do I determine the version number of the Bluetooth Specification that the Host Controller Interface (HCI) complies with?
- How do I determine the version number of the Link Manager Protocol (LMP)?
- How do I find information about the Bluetooth hardware attached to my computer?
- How do I test a Network Access connection?
- Why do I get an Unknown Port message when I attempt to use a Bluetooth Serial Port?
- Glossary
BTW Configuration & User’s Guide Troubleshooting
April 5, 2002 WIDCOMM
34
8 Troubleshooting
8.1 CANNOT CONNECT TO A PAIRED DEVICE:
Paired devices are always displayed in My Bluetooth Places, even if the remote device is
out of range or not powered up.
Verify that the remote member of the pair is within radio range and powered up and then
attempt the connection again.
8.2 CANNOT DISCOVER SERVICES ON AN UN-PAIRED REMOTE DEVICE:
The remote device may not be powered up or may be out of range.
• Verify that the remote device is powered up.
• Verify that the remote device is in Connectable mode (Bluetooth Configuration
Panel > Accessibility tab).
• Perform a Search for Devices to verify that the device is within range.
8.3 DIAL-UP NETWORKING SERVICE DOES NOT START:
The Dial-up Networking service will not start unless a properly configured modem is
attached to the server.
• Verify that the modem is usable as a local device from the server.
• In the Bluetooth Configuration Panel, Local Services tab, double-click the Dial-
up Networking service:
! Click the down arrow in the Modem field and select the modem that will be
used to dial out
! Click the OK button
! Click the OK button to close the Bluetooth Configuration Panel.
8.4 HOW DO I DETERMINE THE BLUETOOTH DEVICE ADDRESS (BDA) OF MY
HARDWARE DEVICE
?
In the Bluetooth Configuration Panel, on the Hardware tab, in the Devices section, select
the device you want to determine the address of. In the Device Properties section of the
dialog box, the fourth entry, Device Address, is the BDA of the selected Bluetooth
device.
8.5 HOW DO I DETERMINE THE VERSION NUMBER OF THE BLUETOOTH
SPECIFICATION THAT THE HOST CONTROLLER INTERFACE (HCI) COMPLIES
WITH
?
In the Bluetooth Configuration Panel, on the Hardware tab, in the Device Properties
section, the fifth entry provides Bluetooth Specification compliance information for the
Host Controller Interface.
The sixth entry contains the Specification Revision information for the Host Controller
Interface, if appropriate.
8.6 HOW DO I DETERMINE THE VERSION NUMBER OF THE LINK MANAGER PROTOCOL
(LMP)?
In the Bluetooth Configuration Panel, on the Hardware tab, in the Device Properties
section, the seventh entry provides Link Manager Protocol version number information.
The eighth entry contains the Link Manager Protocol sub-version number information, if
appropriate.