User's Manual

MobileHelp Customer Support 1-877-827-6207
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Frequently Asked Questions
How do I call for help?
Press your neck pendant, wrist button, red emergency button on your Base Station or
your Mobile Device emergency button.
What happens if I push the button but I can’t speak?
If you are unable to speak or be heard, we will assume it is an emergency and dispatch
help through the closest available public emergency responders and then
notify your
personal contacts listed on your profile.
If I accidentally set off the alarm, what do I do?
If you accidentally set off the alarm,
let the alarm go through then simply inform the
emergency operator that this is a “false alarm.” The operator will disconnect and
no further action will be taken.
How far away from the Base Station will my help buttons work?
Your help buttons are designed to work at an approximate range of 600 feet from the
Base Station depending on the size and construction of your home.
What happens if I push my help button but cannot get to the Base Station?
If you push your help
button, stay where you are. An emergency operator will communicate
with you through your Base Station or Mobile Device.