User's Manual

MobileHelp Customer Support 1-877-827-6207
23
How long will the Mobile Device battery last?
The battery is designed to last over 24 hours after it has been fully charged.
Do I need my Mobile Device when I leave my home?
Yes, always take your Mobile Device with you when leaving your home and wear
your pendant or wrist button at all times at home and away so help is never out of reach.
How will an Emergency Response team get into my home?
Rescue personnel follow different procedures. In most cases, emergency personnel
are authorized to break into your home to help you and cannot be r
esponsible for any
damages as a result of gaining entry.
We recommend that you purchase a MobileHelp “lock box” to safely store your house
key. Your lockbox code will be stored on your account and given to emergency personnel
to gain entry to your home without damage. If you have your own lock box (not purchased
from MobileHelp), please call MobileHelp Customer Support at 1-877-827-6207 to
ensure your code is noted on your account.
How do I prepare my device for air travel?
Your Mobile Device
will need to be turned OFF. Simply hold the on/off button for
approximately two seconds until all the lights are turned OFF.