User's Manual

MobileHelp Customer Support 1-877-827-6207
25
I am going to travel. How should I prepare?
Your Mobile Device will work nationwide anywhere there is AT&T cellular coverage. We
recommend you call Customer Service at least 2 to 3 days prior to leaving, so we can
update our systems with your new address, emergency contacts, and lock box location.
This ensures that if we have to alert emergency responders, they will have all relevant
information to assist you without delays.
Please remember to bring the following items: Neck Pendant and/or Wrist Button, Mobile
Device, Car Charger (if you purchased this additional accessory), Power Cord, and
charger.
What if I move to a different home or my personal information has changed?
Please contact Customer Support at 1-877-827-6207 any time there are any changes to
your personal information, including changes to your address and phone number. Just
give us a call one week
before you move to determine whether the service will be
available in your area.
Why is the Base Station test button flashing green?
The test button on your Base Station will flash green repeatedly to alert you that it is time
for you to test your system. When this happens, use the auto test button (see page 8) or
do a live operator test (see page 15). Upon completing your test, the button will stop
flashing.